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Customer questions and answers for
LG Electronics 55LA9650

55" Class Ultra High Definition 4K 240Hz TV with Smart TV (54.6" diagonally)
Customer questions and answers:
21 Questions
 | 
15 Answers
Overall rating:
4.941 out of 5
4.9
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Customer questions and answers for LG Electronics 55LA9650

Question

Is passive 3d Content Unconverted to 4k?

I know this Device will up convert standard 1080P to 4k However will it up convert a 1080P 3d signal to 4k?
Category: I do not own this product
asked 9 months ago
User Name:
lgameplayer
on 55LA9650
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answer 1
That' not exactly true. 1080p is up converted but I would think it of as1080p on steroids. It is still 1080p but with more information.
Rich
Gender: male
answered 7 months ago
User Name:
richjh
Palo Alto, CA, USA
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answer 2
Basically what this unit does is splits the screen in half making it 2K on one side and 2K on the other. Then the glasses combine those images making it a 3D image. So technically it doesn't up convert but you are still viewing a 2K image verses a regular 1080p image.
Gender: male
answered 9 months ago
User Name:
ECubed
Atlanta, GA, USA
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Question

Does the LG55LA6950 have 4 HDMI inputs?

Category: I do not own this product
Interested in: Specifications
asked 9 months ago
User Name:
captjk76
PA
on 55LA9650
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answer 1
Yes it has four HDMI inputs
Gender: male
answered 9 months ago
User Name:
ECubed
Atlanta, GA, USA
-1point
0out of 1found this answer helpful.
Question

Audio from TV not playing on AV Receiver speakers

i just installed my new LG 65LA9650 TV along with my new Onkyo TX-NR626 A/V Receiver. The audio for my content from the LG TV does not play on the speaker system connected to the A/V Receiver, it plays only on the TV speaker.
The audio works fine on the external speakers for my dish TV content.
My Monster HDMI cable is connected to the HDMI ports on the TV and A/V Receiver that support ARC.
Is there any activation needed on my TV to enable ARC and have the TV audio play on the external speakers ?

Thanks
Category: I own this product
Interested in: Troubleshooting
asked 9 months ago
User Name:
TVS1
San Diego, CA, USA
on 55LA9650
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answer 1
We regret the inconvenience you have experienced with this television. From the description given, it seems that the INTERNAL TV SPEAKERS have not been deactivated in the AUDIO menu. This must be done in order to send the audio signal out to the external system.
answered 9 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Does my current TV support 4K HEVC streaming (ala Netflix)

None of these 2013 models has native HDMI 2.0 support, but LG has indicated a hardware upgrade for this and to support 4K HEVC streaming (ala Netflix) is to be released in September 2014 for ~$400 which includes installation by LG techs.

This was an excerpt from a post about the 55LA9650. Is my TV capable of doing what is mentioned in the above post?

My Serial Number is 402KCXMAG826
I was told that my TV was made in February of 2014 and it is HDMI 2.0 compatible or will I need to upgrade in Sept?
Rich
Category: I own this product
asked 8 months ago
User Name:
richjh
Palo Alto, CA, USA
on 55LA9650
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answer 1
We appreciate your interest in this television. No indication is noted, in your post, as to what model is actually owned; rather only referring to that which was referenced in a previous post. Also, we cannot determine yet, what the price of the upgrade will be, as we still have no indication of the actual cost of the needed part, nor do we have any control over technician pricing. Please contact our Customer Interactive Center at 800-243-0000 for information on this matter.
answered 8 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

can i set up the audio to pkay through both, tv speakers and external speakers?

I was able to do this in other model of TVs but I can't find the option for this TV. I want to leave it ready so I just turn on my receiver when watching a movie and leave it off when watching regular tv without having to go back to the settings every time.
Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
apm2629
on 55LA9650
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Answers
answer 1
I apologize, but no; this television has not been designed to play through both the Internal and External speakers simultaneously. The Audio Output settings are designed to deactivate the internal speakers in order to route the audio to the external system.
answered 10 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Why would I want to buy a 4k TV that from your answers will never have native 4k capability?

This answer section made my final decision on purchasing this. Without upgradability to HDMI 2.0 I can't justify purchasing it.
Category: I do not own this product
asked 10 months ago
User Name:
Darells
Essex, VT, USA
on 55LA9650
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1 answer
Answers
answer 1
Picture quality
Gender: male
answered 9 months ago
User Name:
rkplk
Peoria, IL, USA
+1point
1out of 1found this answer helpful.
Question

can I upgrade my tv set's hdmi port?

i have a 55la9650 smart tv.
my tv's hdmi port is hdmi 1.4. i wanna hdmi 2.0 port. could you help my situation?
Category: I own this product
Interested in: Warranty issue
asked 7 months ago
User Name:
orcanate
on 55LA9650
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Answers
answer 1
We appreciate your interest in this television and its capabilities. At this time, there is no option available for this TV model to have the HDMI 2.0 connections. A hardware upgrade is being developed and should be released within the next few months. Feel free to check back for availability of this change.
answered 7 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Trumotion video smoothing on Amazon Video

I've turned off the Trumotion but it's evidently in effect when watching internet video like Amazon. Is there any way to turn this off? I just want to normal frame rate.
Category: I own this product
Interested in: Troubleshooting
 
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asked 9 months ago
User Name:
lucidinferno
on 55LA9650
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Answers
answer 1
We regret the inconvenience you have experienced with this television. The frame rate has nothing to do with the TruMotion feature. The frame rate, for this TV model, is 240Hz. The TruMotion is simply in place to smooth the transitions between the frames. This function is not controllable through the online content.
answered 9 months ago
User Name:
NeilE
0points
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Question

Is it possible to turn off the some of the 4k filters on the tv

Whenever i hook up my ps4 or any console there is an interval of lag between the movement of the stick and the movement of the character on the screen. It is small but it is enough to impede some aspects of gaming. I would like to know if i can possibly shut some of the motors off.
Category: I own this product
Interested in: How To use
 
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asked 7 months ago
User Name:
mimoso01
on 55LA9650
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answer 1
We regret the inconvenience you have experienced with this television. This TV has not been built with any motors or filters that would affect a game system. It is recommended to check the system to see if there are any adjustments available to improve the synchronization between the player and the TV.
answered 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Picture Settings

do you have recommendations for picture settings for ideal pictures?
Category: I own this product
Interested in: How To use
asked 6 months ago
User Name:
Newbs
Michigan, USA
on 55LA9650
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Answers
answer 1
We appreciate your interest in this television. The settings for the Factory Default settings are those optimal configurations for the TV itself. However, the best image can vary according to the room in which it is being viewed. As such, the settings should be set according to your personal preference.
answered 6 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Does LG 55LA9650 support HDMI 2.0 and h.265

Does LG 55LA9650 support HDMI 2.0 ?
Does this TV support h.265.
My TV is manufactured in April 2014
Category: I own this product
Interested in: How To use
asked 4 months, 2 weeks ago
User Name:
BadT
on 55LA9650
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Answers
answer 1
We appreciate your interest in this television. While this TV will display a 4K picture, it does not have the ability to stream 4K content from online distributors with the H.265 protocol, nor does it support HDMI 2.0. This model would have to be upgraded before such would be compatible.
answered 2 months, 3 weeks ago
User Name:
NeilE
0points
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Question

Can this TV model stream 4K video using Netflix app or from USB storage drive ?

I bought the TV in august 2014 and not sure the HDMI is 2.0 or 1.4 ? Please let me know how can i stream 4K video using netflix since netflix has many 4K shows available.
Category: I own this product
 
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asked 3 weeks, 1 day ago
User Name:
rocky3579
on 55LA9650
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Answers
answer 1
Mine shipped with HDMI 1.4 back in March 2014. I was told by LG customer service before I purchased it that the TV was hardware capable of HDMI 2.0 and would be upgraded via firmware when available.

As to Netflix 4K - I would recommend just using the built-in Netflix app. This provides two benefits: 1) No need to worry about data streaming bandwidth via HDMI. 2) If you have an archaic stereo like I do (Dolby/DTS capable, but no HDMI) it means you likely have optical out running to your stereo. The LG Netflix app will pass 5.1 out through the optical, but will not pass 5.1 from incoming HDMI to optical out (common shortcoming among many TV's).

I've watched some 4K content and it looks fantastic.
Gender: male
answered 2 weeks, 1 day ago
User Name:
Steve701
Gilbert, AZ, USA
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Question

55LA9650 Firmware VERSION 05.08.04 - details

What does this firmware/software update do? I just got it today on my TV. It said it was 508mb I believe but there was no description of what the update actually does.
Category: I own this product
asked 3 weeks, 2 days ago
User Name:
Anonymous
Littleton, CO, USA
on 55LA9650
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1 answer
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answer 1
We appreciate your interest in this television and its features. According to our information, it appears that this file is an update to the Operating System of the television, for improved operations. That large of a file is most likely over-writing the original Operating System file for proper operations of the new version. It lists the full file size, but will not require that much additional storage space.
answered 1 day ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

60Hz rate displayed (top right corner) no matter what I change

55LA9650

Is the refresh rate adjustable? I've seen the trumotion feature, but even when this is adjusted the rate that is displayed (when I move the cursor to the upper right corner) never changes from 60Hz.
Category: I own this product
Interested in: How To use
asked 3 weeks, 2 days ago
User Name:
LetsGoPens
PA
on 55LA9650
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Answers
answer 1
We appreciate your interest in this television. The output of the TV will always be at 3840 x 2160, as this is the native resolution of the screen. The same is the case for the 240Hz refresh rate. There is no way to change this. If the INFO BAR listing of 60Hz is the cause of the question, please note that this relates to the INPUT signal, rather than the OUTPUT of the screen. That would have to be changed by the cable box output.
answered 1 day ago
User Name:
NeilE
0points
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Question

Will this TV support HDMI 2.0?

Other 4k UHD tv's are upgradeable to hdmi 2.0, just want to confirm this is the case on the newest LG 4k UHD featured here.
Category: I do not own this product
asked 1 year, 4 months ago
User Name:
Askingaquestion
on 55LA9650
+8points
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Question

What models have 10/100/1000 ethernet ports

We have a 1 gigabit intranet and do not want to put a 10/100 tv on that system. We want to stream very high quality HD movies from our NAS to our tv over a wired 1 gigabit intranet system.
Category: I do not own this product
asked 1 year, 1 month ago
User Name:
Rrpwge
United States
on 55LA9650
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Question

Can TV 55LA9650 use 110-220 V power?

In the specification:
Power Supply (Voltage, Hz)Standby Mode100V ~ 240V, 50/60 Hz
Can I buy this model in US and then take it overseas to be used with 220V? Where can I buy it with 110-220V?
Category: I do not own this product
Interested in: Specifications
 
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asked 1 year, 1 month ago
User Name:
KKKK
New York, NY, USA
on 55LA9650
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Question

When will HDMI 2.0 55" 4K displays be available?

Category: I do not own this product
asked 11 months ago
User Name:
chavel
San Francisco Bay, California, USA
on 55LA9650
+1point
1out of 1found this question helpful.
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Question

What is the Response Time (in ms) of this TV (in game mode)

Category: I do not own this product
asked 10 months ago
User Name:
SinS3i
California, USA
on 55LA9650
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Question

Does the 4K 55LA9650 support the FIOS app under smart apps

Category: I do not own this product
Interested in: Feature comparison
asked 10 months ago
User Name:
captjk76
on 55LA9650
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