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Customer questions and answers for
LG Electronics 60PN5700

60" Class 1080P 600Hz Plasma TV with Smart TV (59.8" diagonal)
Customer questions and answers:
44 Questions
 | 
62 Answers
Overall rating:
4.769 out of 5
4.8
out of
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Customer questions and answers for LG Electronics 60PN5700

Question

Does the optical out support PCM?

I need to use an optical toslink to r/l stereo audio converter.
Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
Ktech
Atlanta, GA, USA
on 60PN5700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
While this television can support Stereo audio signals, it is still a digital format. We cannot guarantee the operation of any form of conversion cables or adapters for this OPTICAL port.
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Does the Digital Audio (Optical) out on this TV send a Variable audio signal out, or a fixed audio signal out?

I want to be able to control the volume level of one of LG's Sound Bars with the volume level controls of the TV.
Category: I own this product
asked 6 months ago
User Name:
MinnesotaBill
Minnesota
on 60PN5700
+1point
1out of 1found this question helpful.
Answer this question
3 answers
Answers
answer 1
No, you can control it through the HDMI if the sound bar is ARC capable otherwise you have to use two remotes.
Gender: male
answered 5 months, 3 weeks ago
User Name:
Robertbb99
Van Nuys, Los Angeles, CA, USA
0points
0out of 0found this answer helpful.
answer 2
yes
answered 6 months ago
User Name:
tavo9er
0points
0out of 0found this answer helpful.
answer 3
I apologize, but no; this television does not allow for a VARIABLE Audio Output.
answered 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Cannot get amazon prime

I have another lg tv and the amazon prime app works great but I could not get it to work on this tv. Does this tv not support amazon prime?
Category: I own this product
Interested in: Troubleshooting
asked 9 months ago
User Name:
shadowlord3
on 60PN5700
0points
0out of 0found this question helpful.
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3 answers
Answers
answer 1
yes it should be under the premium apps section
Gender: male
answered 2 months, 1 week ago
User Name:
Jmaass
South Carolina, USA
0points
1out of 2found this answer helpful.
answer 2
I'm looking for Amazon Instant as well and don't see it. Some other posts online suggested it is now available (as of 9/1), but even after a firmware upgrade it still isn't there. Is there an update as to when it will be available?
Gender: male
answered 7 months ago
User Name:
GregInIndy
Indianapolis, IN, USA
-1point
0out of 1found this answer helpful.
answer 3
We appreciate your patience in this matter. According to our latest information, the Amazon Instant Video service is currently available on all of our 2011 Smart TV products, and as of the latest updates, has been added to all of our 2012 model SmartTV television. This function will be added soon to the 2012 Smart TV BD players, and the 2013 products. We will provide updates as soon as such are available.
answered 8 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

is the 60pn5700 can browse the internet if it has internet connection.

I saw on the tech spec it said full web browser ..Yes, is that mean you can go on internet and find any site available on the web?
Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
dummie
seattle wa
on 60PN5700
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2 answers
Answers
answer 1
You sure can and it works great..........sometimes it gets a little slow but you can do pretty much what you want.
Gender: male
answered 8 months ago
User Name:
rsee
Pennington, Texas 75856
0points
0out of 0found this answer helpful.
answer 2
Yes.
answered 8 months ago
User Name:
ReddyRockStar
0points
0out of 0found this answer helpful.
Question

2013 Year Model?

What is the year model of the LG Plasma 60PN5700?
Category: I do not own this product
asked 9 months ago
User Name:
rsee
Pennington, Texas 75856
on 60PN5700
-1point
0out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
2013
answered 8 months ago
User Name:
ReddyRockStar
+1point
1out of 1found this answer helpful.
answer 2
2013
Gender: male
answered 9 months ago
User Name:
wytsatn
Placerville, California
+1point
1out of 1found this answer helpful.
Question

60PN5700 website browsing

60PN5700
Can I browse to any website directly from this tv?
I would like to watch my online guitar lessons without having to use cables to connect my laptop or other devices
Category: I do not own this product
Interested in: Specifications
asked 8 months ago
User Name:
GTuser
on 60PN5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
yes you can access the web and videos on the web also
Gender: male
answered 2 months, 1 week ago
User Name:
Jmaass
South Carolina, USA
0points
0out of 0found this answer helpful.
answer 2
I was able to open many websites even with flash content.
Only a few websites with too much flash content with too many adds were irresponsive.
answered 8 months ago
User Name:
ReddyRockStar
San Ramon, CA, USA
0points
0out of 0found this answer helpful.
Question

Can I lay the TV on the side while transporting?

Category: I do not own this product
asked 3 months, 2 weeks ago
User Name:
flyimages
on 60PN5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
My dealer says you can. I did with no adverse affects.
Gender: male
answered 2 months, 1 week ago
User Name:
String
Sault Ste. Marie, MI, USA
0points
0out of 0found this answer helpful.
answer 2
I would say yes as I Layed mine on its side to get it home and have not had any problems. They say don't lay it on its side because it just makes it easier to stress tha glass over the screen.
Gender: male
answered 2 months, 1 week ago
User Name:
Jmaass
South Carolina, USA
0points
0out of 0found this answer helpful.
Question

Will the USB input support Blueray file format?

Category: I own this product
Interested in: How To use
asked 6 months ago
User Name:
Bill2165
Pocono Lake, Pocono Pines, PA 18350, USA
on 60PN5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I have got the typical DVD format to work, but had to select just the right file. Blu-Ray DVD did not work for me.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
I apologize that I am not able to answer that question due to the fact that Blu-ray files can have many file extensions. In order to best assist you, we would need you to provide a specific file extension. If you need more information, please contact our Customer Interactive Center at 800-243-0000.
Gender: male
answered 6 months ago
User Name:
GlennM
0points
0out of 0found this answer helpful.
Question

Screen is Freezing as if in pause

What do you think is the cause for the image freezing while the audio still continues? We just hooked it all up last night and the picture kept stopping while the voices where still talking away. We then double checked all the connections and even reconnected our old LG and the old one had no problem. Directv says all signals are ok. Could we have a defective TV?
Category: I own this product
asked 6 months ago
User Name:
Ace3
Northern Cal
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
Most common causes of this is overheating or video processing malfunction. You could have a TV problem, but it is hard to say for sure. There could be a signal problem form the DTV box, and it may need an update or replacement. Cheapest option to try is by replacing the cable that connects from DTV to your TV.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this television. If a different television, in the same location with the same wires, does not experience the same problem, then it would seem that this new TV may have a video processor problem. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Whites are looking very dim. Is this due to ABL?

How can I increase the white levels? I notice this esp while playing the xbox 360.
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
 
 
 
asked 6 months ago
User Name:
OmegaStageThr33
on 60PN5700
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2 answers
Answers
answer 1
Video options have this feature, and saves the setting per input you use. There are several modes, but each one has its own setting for these levels. You have to dig them out of the settings menu under the top video option; also, it is where you will find the "true motion" options that speed up the video to get the 600hz you are told about.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
We regret your dissatisfaction with this plasma television. To adjust the appearance of the image, it is recommended to press the SETTINGS button, in order to locate the PICTURE menu. This PICTURE menu should provide access to a BRIGHTNESS option that can be adjusted. This will be the only method for increasing the brightness of the whites on the screen.
answered 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

10801 not 1080p and 60hz not 600hz

When I hit the info button on my tv it shows that the tv is on 1080i and 60hz. The tv box and online both say it is a 1080p and 600hz. Why the difference
Category: I own this product
asked 5 months, 4 weeks ago
User Name:
Kandace
on 60PN5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
You have to dig into the settings of the video modes, and the 600hz modes are used for external input modes.

You have to find the "true motion" option when you can. The audio/video options will have this. So when you watch Netflix, then this is not an option, although, when playing a game console you can set the "true motion" to a desired level (mine is maxed, and looks amazing!) Basically, this mode is not always available, and when it is, you still have to set it up yourself. (it's not an all the time thing)
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
This television has been designed with a 1080p / 600Hz screen. If the display is stating 60Hz, this is simply stating the format and resolution being received from the signal source. The screen will still be processing the image at 600Hz and 1080p.
answered 5 months, 4 weeks ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Code for this tv to use the Dish remote?

What is the tv code so I can input into my dish remote and use this remote to control volume, etc....?
Category: I own this product
Interested in: How To use
asked 4 months, 2 weeks ago
User Name:
teachj
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
Look up the way to scan through IR channels with the remote and company that owns it. There is a way to set the remote to go through all of its potential codes by placing into a mode that checks a new code with each press of the power button. I used to do that all the time.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
All codes to be used for programming the Universal remote control will be located in the setup instructions for the Controller. If you have experienced trouble in locating codes for LG, you may also try using Zenith or Goldstar codes, as some of these coincide with LG frequencies.
answered 4 months, 2 weeks ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Can I watch episodes of tv shows off the websites.

Websites like powerblock and bassmaster offer full episodes that you can watch right from there. Would i be able to watch these through the web browser of the 60pn5700 tv???
Category: I do not own this product
Interested in: Specifications
asked 4 months, 2 weeks ago
User Name:
kormac
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
Depends on the website and how up-to-date the video player it uses is, but since there is no viable way to keep the TV updated to match the speed of upgrades to flash, shockwave, silverlight, etc.. The most likely answer is no.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
Yes you can watch video from the web browser on this tv
Gender: male
answered 2 months, 1 week ago
User Name:
Jmaass
South Carolina, USA
0points
0out of 0found this answer helpful.
Question

wireless conection using dongle

Setting up Network connection I cannot see router and cannot select wireless connection. Have LG dongle in new 60PN5700-UA.
Category: I own this product
Interested in: Troubleshooting
asked 4 months, 1 week ago
User Name:
DGBillings
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
This is a difficult question that mostly depends on your router's signal, channel, or particular configuration. The TV itself, model 60PN5700, has it's own WiFi; meaning you shouldn't need the dongle, and using one might be the problem. Sorry if this doesn't help, but there are too many issues with make, models, and settings of routers.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this television. No dongle should be necessary for accessing a wireless network. This TV is designed, according to its specifications, with a built-in WiFi module. Simply activate the network through the NETWORK STATUS in the menu screen. Please contact our Customer Interactive Center at 800-243-0000 to troubleshoot this matter.
answered 4 months, 1 week ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

HDMI ARC no video with soundbar

I have the Sony HT-CT660 and have it hooked up via HDMI to the TV on HDMI 1 port. Both have ARC but I cannot get the video to display on my PS4 when I choose the HDMI 1 input. The sound is going through but no video. Any suggestions?
Category: I own this product
Interested in: Troubleshooting
asked 3 months, 2 weeks ago
User Name:
maroman
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
I have a friend that had this problem because of mismatched cables. My suggestion is to get two high quality cables, and use the "magnetic" attachment that cleans up the signal.

Another problem could be because the soundbar's passthrough has an issue or is simply incompatible. There are some options, but in the end you will have to get creative; possibly lose quality.

Digital converter for the optical out would be the quickest way. With a converter you can run all sound to the soundbar, then you wouldn't need to pass through.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this television. If this Sound Bar is connected to the HDMI1, and your game system is connected to a separate INPUT port, then it would be expected not to see the game system if the INPUT setting is HDMI1. The input setting must be to that port to which the game system is connected in order to view the video signal.
answered 3 months, 2 weeks ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

security software needed for the pn5700?

do we need to be concerned about viruses?
Category: I own this product
Interested in: How To use
asked 3 months, 1 week ago
User Name:
ray1225
on 60PN5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
This is an amazing question, although, I am not qualified to answer directly; I am still inclined to say, "yes it does," but no there is no such thing.

The user agreement states that LG is not responsible for this type of infringement of personal safety. If you are concerned, then the only choice is to not use information that you consider sensitive.

Besides that, American rights to digital privacy is a "Corporate Right" and not a "Civil Right." (these policies have not been updated since 1996, and pertain to anything digital.)--> I just did a bunch of research on this for a final in college.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
This television does not have the capability for installing anti-virus software. We can only recommend a firewall or other security measure on your Home Router or Access Point.
answered 3 months, 1 week ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

why does the tv do not come with a magic remote

the tv do not come with the magic remote for the price i paid i can not experience the full use of the product and should not have to purchase it. it should be part of the package. you put glasses in the 3d tv why not the remotes.
Category: I own this product
Interested in: How To use
asked 2 months, 2 weeks ago
User Name:
ajp1577
New Jersey, USA
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
This particular model, the 60PN5700, does not support 3d modes.

I would speculate that it is a way to boost sales revenue. The magic remote is overrated anyway, getting a good keyboard with touchpad will work best; mainly because typing time is insane with a typical remote, and the one that comes with these TV's are functional for the rest. Besides that, the magic remote doesn't work like a "Wii Remote" and only works with gestures; as in, it senses "flicks" and doesn't sense where it is being pointed. (which, in a way, means that it is pointless.)

I realize that this doesn't directly answer the question, but unless you're trying to get a free remote, I doubt that many TV's, beyond the top tier models, will come with them.

I guess they said, "Well, lets throw a few more devices on peoples coffee tables that they don't use; then give our top executives some bonuses."
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this television. The determination was made at the factory that this remote control would not be included with this television, and that it would only be made available, for this particular model, as an optional accessory. The Magic Motion Remote Control is only available as an optional purchase from the electronics retailer.
answered 2 months, 1 week ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Will this TV support any of the LG skype cameras such as the vc400 or vc500?

I have seen some sites that say it has the option to use the skype camera from LG but when I look at the LG compatability list it does not show this TV.
Category: I own this product
Interested in: How To use
 
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asked 1 month, 3 weeks ago
User Name:
jamesrain84
kansas
on 60PN5700
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
I'm speculating, but since I have plugged in a non-LG camera for this option, the short answer would be that it indeed supports those models. It is my experience that a list of working models are less updated than lists of models that don't.
answered 1 month, 1 week ago
User Name:
SplitFX
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this television. According to page 10 of the owner’s manual, this television has been designed for compatibility with the AN-VC400 Video Call Camera.
answered 1 month, 2 weeks ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is the 60PN5700 a 3D TV?

Is the 60PN5700 a 3D capable TV and if yes is it active or passive?

Where isthe 60PN5700 in the product life cycle?
Category: I do not own this product
Interested in: Specifications
asked 11 months ago
User Name:
Mark07827
Montague Township, NJ 07827, USA
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
No, not a 3D TV. Not sure about the details of the product cycle. This is a new TV for 2013, but not sure of the exact date of release or of any planned replacement.
Gender: male
answered 10 months ago
User Name:
occasionalgamer
san jose, ca
+1point
1out of 1found this answer helpful.
answer 2
It's not a 3D TV, and it's a 2013 model so its a new product in the lifecycle. It's basically a 60PM6700 without the 3D.
Gender: male
answered 11 months ago
User Name:
Dazington
+1point
1out of 1found this answer helpful.
Question

What model Smart Remote and Touch Pen is compatible?

What model Smart Remote and Touch Pen is compatible with this TV? The models listed in the manual are not on your website and I have only found the remote available on eBay.
Category: I own this product
Interested in: How To use
asked 9 months ago
User Name:
joeytino
Georgia, USA
on 60PN5700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
We appreciate your interest in this television and the accessories it uses. The AN-MR400 Magic Motion Remote Controller and the AN-TP300 Touch Pen are the only models designed for compatibility with this television. It is recommended to contact your local electronics dealer to order these.
answered 9 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
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