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Customer questions and answers for
LG Electronics 60PH6700

60" Class 3D 1080P 600Hz Plasma TV with Smart TV (59.5" diagonal)
Customer questions and answers:
27 Questions
 | 
36 Answers
Overall rating:
4.656 out of 5
4.7
out of
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Customer questions and answers for LG Electronics 60PH6700

Question

Does this have a full web browser and do I need battery powered 3d glasses?

Category: I do not own this product
asked 1 year, 6 months ago
User Name:
Ruler
on 60PH6700
0points
0out of 0found this question helpful.
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4 answers
Answers
answer 1
Yes, it is a full browser and yes you need powered (Active) 3D glasses.
Gender: male
answered 1 year, 1 month ago
User Name:
TBIII
Camas, WA
0points
0out of 0found this answer helpful.
answer 2
It has a full web browser, and yes you need active shutter 3D glasses that utilize Bluetooth protocol and NOT infrared or passive.
Gender: male
answered 1 year, 3 months ago
User Name:
rocorama
California, USA
0points
0out of 0found this answer helpful.
answer 3
YES IT DOES HAVE THE FULL BROWSER, AND IT USES ACTIVE SHUTTER BATTERIE GLASSES
Gender: male
answered 1 year, 3 months ago
User Name:
gotyaa
San Diego, CA 92105, USA
0points
0out of 0found this answer helpful.
answer 4
you will need the AG-s350's
Gender: male
answered 1 year, 5 months ago
User Name:
jakuu
Pittsburgh, PA, USA
0points
0out of 0found this answer helpful.
Question

Where do i buy a pair of active 3D glasses from for your smart TV.

TV: 60PH6700. I dont see any on your site or the site i bought it from. (hhGregg)
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 6 months ago
User Name:
MarioJP
Milwaukee, WI, USA
on 60PH6700
+3points
3out of 3found this question helpful.
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3 answers
Answers
answer 1
The LG Glasses that will work with this Plasma TV are the LG AG-S350 Available through many online retailers, such as Amazon, Newegg, etc. Actually any active shutter 3D glasses that utilize bluetooth protocol will work with this unit. LG's are made for the TV and come with rechargeable battery where others may not.
Gender: male
answered 1 year, 3 months ago
User Name:
rocorama
California, USA
+5points
5out of 5found this answer helpful.
answer 2
You can't. According to LG, HHGregg and Encompass there are no 3D glasses being made for this model TV. So you will not be able to use the 3D portion of the TV. I'm returning my TV to HHGregg tonight. Get rid of it quickly while you can!!
Gender: male
answered 1 year, 6 months ago
User Name:
mab541c
Charlotte, NC, USA
-7points
0out of 7found this answer helpful.
answer 3
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for these glasses is EBX61668301.
answered 1 year, 6 months ago
User Name:
NeilE
-3points
3out of 9found this answer helpful.
Question

Amazon Instant Video

Does this tv have access to amazon instant video as part of its smart features?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 6 months ago
User Name:
booster
on 60PH6700
0points
0out of 0found this question helpful.
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3 answers
Answers
answer 1
The most recent firmware update version 04.00.04 adds Amazon Instant Video to the 60PH6700. Updated via the built-in network connection on the TV and it went very smoothly. I registered the TV as a device on my Amazon Prime account and was watching video within seconds. The interface is quite nice as well. Thank you LG for this long overdue addition!
Gender: male
answered 1 year ago
User Name:
palong
Lancaster, PA, USA
0points
0out of 0found this answer helpful.
answer 2
Unfortunately not yet, but I hear it's coming soon. Keep your fingers crossed.
Gender: male
answered 1 year, 3 months ago
User Name:
rocorama
California, USA
0points
0out of 0found this answer helpful.
answer 3
No
Gender: male
answered 1 year, 6 months ago
User Name:
mab541c
Charlotte, NC, USA
0points
0out of 0found this answer helpful.
Question

Why can't I access Amazon Prime from my new 60ph6700-ub TV

I find it hard to believe it is not a supported feature on this TV.
Category: I own this product
Interested in: How To use
asked 1 year, 4 months ago
User Name:
susanpun
Langhorne, PA, USA
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
3 answers
Answers
answer 1
New firmware version 04.00.04 supports this feature. Upgrading the firmware on the TV is painless - you then use a code displayed by the new Amazon Instant video application on the TV to register it as a device on Amazon Prime and you're all set. The interface is excellent.
Gender: male
answered 1 year ago
User Name:
palong
Lancaster, PA, USA
+1point
1out of 1found this answer helpful.
answer 2
No Adobe Flash Player. So it won't play most video files.
Gender: male
answered 1 year, 1 month ago
User Name:
TVPHOBE
SC
0points
0out of 0found this answer helpful.
answer 3
Because LG hasn't written the app for this TV as of yet. I was told soon, but no ETA. There are 3rd party devices available online, if Amazon Instant is important for you to have.
Gender: male
answered 1 year, 3 months ago
User Name:
rocorama
California, USA
0points
0out of 0found this answer helpful.
Question

Is the digital audio out (optical) signal 5.1?

I've read that some televisions only send a 2.0 audio signal from the digital audio out (optical) port instead of a 5.1 dolby digital signal from the source material.
Category: I do not own this product
asked 1 year, 3 months ago
User Name:
Fido51
Little Rock, AR, USA
on 60PH6700
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2 answers
Answers
answer 1
The only audio I have coming from the tv is from the optical to an old receiver. When I play some movies, the little "dolby 5.1" thing lights up on the receiver, so I think that it might actually be 5.1 coming from the tv. I hope that makes sense. I have 5 speakers and a sub placed around the room and if I watch something with a lot of scattered sounds so to speak, you can hear different things coming from different speakers. I dunno if this is a totally conclusive answer but hey, either way, they tv sounds great.
Gender: male
answered 1 year, 2 months ago
User Name:
scott79
Birmingham, AL, USA
0points
0out of 0found this answer helpful.
answer 2
The 5.1 signal is actually derived from your input source, ie: blueray player, Cable/TV Set top box as per their programming, and not the Television. The optical cable (fiber optical) merely guarantees the TV is sending a digital signal to your external speakers whether it be a sound bar , your home theater system, or AV receiver and is derived from the source connected to your TV. I have a 7.2 channel Denon receiver and only select programming is available for that many channels.
Gender: male
answered 1 year, 3 months ago
User Name:
rocorama
California, USA
0points
0out of 0found this answer helpful.
Question

Is a NFC sticker included in the box?

I recently bought this TV, and seeing it has a NFC function, but just wondering if the NFC tag on sticker included in the package, haven't seen it.
Category: I own this product
Interested in: How To use
asked 1 year, 2 months ago
User Name:
AlFu
Union City, CA, USA
on 60PH6700
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0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
No. But I got the optimus G from Sprint and it came with two of em. How do I use this?
Gender: male
answered 1 year, 2 months ago
User Name:
scott79
Birmingham, AL, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this Plasma television. According to our records, the 60PH6700 does not have the NFC tag compatibility option available. It was not noted in the owner’s manual, nor on our website.
answered 1 year, 2 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

What size bolts do I need to fit for the mounting on wall, I have a few bolts that fit but I do not know the legnth required.

Category: I own this product
Interested in: How To use
asked 1 year, 2 months ago
User Name:
roubel
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
If you are mounting into a wall stud a 1-1/2" in lenght is plenty long enough, if not into a wall stud use a 2" butterfly bolt & all should be good
answered 1 year ago
User Name:
bigfink14
Vallejo, CA, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this television. This model is designed to use four M6 machine screws for a mounting bracket. The length of these screws may vary due to the thickness of the bracket or the number and/or thickness of the spacers used.
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can you download Adobe Flash Player to TV?

I tried but TV said no storage. Also, DIRECTV online needs it's own player downloaded to work. Other video sites need their own player or Adobe Flash Player. Such as, Amazon, CBS, HULU, NBC etc.
Category: I own this product
Interested in: How To use
asked 1 year, 1 month ago
User Name:
TVPHOBE
SC
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
No, the Amazon, Hulu, et al charge to provide access to video streaming and some of the sites have additional charges. If we could use adobe flash we wouldn't need them. I had to get a Apple Mini to attach
Gender: female
answered 1 year ago
User Name:
Elvisfann
Los Angeles, CA, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this television. This television was designed for compatibility with Flash 10, with select features that are compatible with Flash 11. It does not have the ability to update this feature any further, as it is compatible with the MOBILE Flash versions. Any other “players” such as have been mentioned, would only be available if they are located in the LG Apps Store.
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I hook up a keyboard to this TV?

Hello - I recently brought the LG 60PH6700 smart tv. I am interested in hooking up a keyboard to the tv for easier e-mail composing, internet use, etc.

What keyboards are compatible with this TV? Are there any wireless keyboards that will work with this TV?

Thank you,
Logan
Category: I own this product
Interested in: How To use
asked 1 year, 4 months ago
User Name:
Jayhawks444
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
We appreciate your interest in this device. At this time, we do not have any specific models to recommend. A standard keyboard which uses a USB plug should suffice. Beyond this, It would be your choice on what to use.
answered 1 year, 4 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Please advise size of screws to wall mount PH6700

Category: I own this product
asked 1 year, 5 months ago
User Name:
j563
Seaford, DE 19973, USA
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
According to page 18 of the owner’s manual, the 60PH6700 requires four M6 machine screws. The length of these screws will depend upon the thickness of the mounting bracket and any spacers that might be used.
answered 1 year, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

what kind of wireless speakers work with this tv? Do you need a dongle for the pentouch?

im looking to buy wireless speakers, and this tv has wireless speakers setting on it. what kind of speakers can I use. The manual also says its pen touch, but it doesnt have the dongle marked only the pen. Can you pls help
Category: I own this product
Interested in: How To use
asked 1 year, 4 months ago
User Name:
gotyaa
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
We appreciate your interest in this television and its available accessories. According to the information on page 12 of the Owner’s Manual, “you need to purchase the Touch Pen (including the cradle) together with the dongle.” These are models AN-TP300 and AN-TD200. This TV has not been designed for wireless audio output connections. The only Audio Output available for this unit is the OPTICAL Digital Audio Output jack. If you have additional questions, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Tv Camera

Can I use the an-vc400 camera with the PH6700?

Can I use other webcams besides the LG one?

Thanks,
Paul
Category: I own this product
Interested in: How To use
asked 1 year, 4 months ago
User Name:
ohpaulva
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
We appreciate your interest in this television and its accessories. This TV is designed for compatibility with the AN-VC400 Video Call Camera. This is the only camera designed to operate with this TV.
answered 1 year, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Are the 3D glasses part number EBX61668301 the same at AG-S350? Also, can AG-S110 be upgraded to support 60PH6700?

I see that the 3D glasses are part number EBX61668301, however, couldn't tell if this par number is equivalent to AG-S350.

Also, I have 6 3D glasses part number AG-S110 as I upgraded my TV to the 60PH6700. Anyway to upgrade firmware to support new TV? Could I return these and get credit for the new glasses? I had thought the new TV would work with these because the new TV was just new versions of the same product line.

Please advise.
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
 
 
 
 
asked 1 year, 3 months ago
User Name:
DKW07
Houston, TX, USA
on 60PH6700
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes; the number EBX61668301 is the proper part number for the AG-S350 3D glasses. No; the AG0S110 glasses will not be capable of compatibility with these newer televisions.
answered 1 year, 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Light oil film with dust on screen how to clean

Household cooking, heating etc has put light oil film on screen. How to clean. Clean cotton cloth only smears.
Category: I own this product
Interested in: How To use
asked 1 year ago
User Name:
TVPHOBE
SC
on 60PH6700
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0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
Thank you for inquiring about cleaning the TV. To remove dirt or light dust, please wipe the screen gently with a soft, dry clean cloth to prevent any scratching. Do not spray water or other liquids directly on the TV as electric shock may occur. Do not clean with chemicals such as alcohol, thinners or benzene. If you have any additional questions, please contact our Customer Interactive Center at 1-800-243-0000.
Gender: male
answered 1 year ago
User Name:
GlennM
0points
0out of 0found this answer helpful.
Question

how to update the 60PH6700 software

I downloaded the software update dated 9/24/2013 but there are no instructions how to run this update on TV
Category: I own this product
Interested in: How To use
asked 1 year ago
User Name:
bskre18
East Brunswick, NJ, USA
on 60PH6700
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0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
We appreciate your interest in this television. When dealing with a software update that has been downloaded, rather than streamed and automatically installed, then you have likely obtained the ZIP file for the update. Uncompress the update onto the ROOT DIRECTORY of a USB Flash Drive. For best results, this file should be the only item on the drive. Once the file is in place, connect the Flash Drive to the USB port on the TV. The update should activate itself from this point.
answered 1 year ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What are the dimensions with the packaging.

Need to know if it will fit in my car to bring home
Category: I do not own this product
Interested in: Specifications
asked 10 months ago
User Name:
kritz
Chicago, IL, USA
on 60PH6700
0points
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1 answer
Answers
answer 1
Shipping Dimensions (WxHxD) as specified on the Technical Specifications tab are: 60” x 37.4” x 11.2” and the Shipping weight is 99.4 lbs. Keep in mind that per the Owner's Manual, you should only transport this device in the upright position; never lay it flat. "When transporting the TV, keep the TV upright, never turn the TV on its side or tilt towards the left or right."
Gender: male
answered 7 months ago
User Name:
BallHawk45
Lancaster, PA, USA
0points
0out of 0found this answer helpful.
Question

how do i set picture quality back to factory settings.

my tv is 60ph6700
Category: I own this product
Interested in: Troubleshooting
asked 10 months ago
User Name:
wolfy
Illinois, USA
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
We appreciate your interest in this television. Press the HOME/MENU button on your remote control. Access the PICTURE menu. Under the PICTURE MODE option, scroll down to look for a PICTURE RESET option. If you have additional questions about this matter, please contact our Customer Interactive Center at 800-243-0000.
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why does my tv turn off then on periodically?

the tv will turn off then right back on every so often. picture is fine and it lasts for a second. some days it won't do it and other days it happens a few times.
Category: I own this product
Interested in: Troubleshooting
asked 9 months ago
User Name:
Jayhopp
on 60PH6700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this television. The loss of the picture signal is not normal operation. The unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 9 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Does it come with HDMI cables?

Category: I do not own this product
asked 9 months ago
User Name:
Bob5160
Lewisville, TX, USA
on 60PH6700
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
NO, you have to buy them separately. The 3D glasses are also not included.
answered 8 months ago
User Name:
Mell22
0points
0out of 0found this answer helpful.
Question

can usb port handle 3.0 flashdrives.or is there a minimum or maximum they can handle

Category: I own this product
Interested in: How To use
asked 9 months ago
User Name:
flasher
on 60PH6700
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
I apologize, but no; according to our specifications for this model, the 60PH6700 television is designed for USB 2.0 only. The USB 3.0 standard will not be compatible with this TV.
answered 9 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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