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Customer questions and answers for
LG Electronics WT1201CW

4.3 cu. ft. Ultra Large Capacity Top Load Washer with Front Control Design and WaveForce™ Technology
Customer questions and answers:
74 Questions
 | 
121 Answers
Overall rating:
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Customer questions and answers for LG Electronics WT1201CW

Question

how much clearance is required behind Washer

I am contemplating purchase of WT1201CW Top Load Washer w/ Front control design and waveforce technology.. I have a very limited space in which to fit the unit. How much clearance is required for hoses, etc, behind the washer? in other words, how close to the wall can it get?
please advise...thx!
Category: I do not own this product
asked 1 year, 11 months ago
User Name:
BR1962
Los Angeles, CA
on WT1201CW
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Answers
answer 1
I have mine sitting comfortably 8 inches from the wall, with room to spare. Hope this helps and hope you get this washer. Your gonna love it!
Gender: female
answered 1 year, 11 months ago
User Name:
CaryMom
Cary, NC, USA
-1point
0out of 1found this answer helpful.
answer 2
The installation clearance behind the unit is 4.7″
and clearance on each side should be 0.8″
answered 1 year, 11 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

How can I shorten cycle time on washer WT1201CW

Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
Zorba
on WT1201CW
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Answers
answer 1
Select the "Speed Wash" cycle if you want to use it like an old-fashioned low-capacity, high-water-level machine.

The time saving from using it as a high-efficiency machine comes in total laundry time, not in per-load time. This washer allows you to load huge amounts of laundry and have it spin dry enough to take less drying time. Use the delay wash feature to plan when you want to move it to the dryer.
Gender: female
answered 1 year, 6 months ago
User Name:
Carol28
Butler, MO
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in the operations of this washing machine. The time length of the wash cycles are adjusted automatically by the main processor board of the washer. As such, there is no option available for reducing the wash time.
answered 1 year, 9 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Does the LG Washer WT1201CW have the add extra water capability like some of the other LG washers?

Category: I own this product
Interested in: How To use
asked 1 year, 10 months ago
User Name:
BusyBee2
on WT1201CW
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2 answers
Answers
answer 1
no there is no need to worry about water level the washer technology level sensor determines water level that is sufficient to do that load of laundry. Very smart.
Gender: female
answered 1 year, 7 months ago
User Name:
deb54
St. Louis MO
-1point
0out of 1found this answer helpful.
answer 2
I apologize, but no; the only option that will use additional water, on this particular washer model, is the EXTRA RINSE option.
answered 1 year, 10 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

What is the distance from the back of the washer to the back edge of the lid?

I have a shallow cabinet that overhangs the washer/dryer space in my kitchen. My current washer's lid when fully open sits only a couple of inches in front of this cabinet. I'm concerned that the lid on the WT1201CV(W) washer might sit farther back than the washer I currently have.

I haven't been able to find this model on display to measure.
Category: I do not own this product
Interested in: Specifications
asked 1 year, 10 months ago
User Name:
Justshopping
TX
on WT1201CW
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Answers
answer 1
6-1/4" from center back to center back of lid, where the top is the deepest. Lid is 17" tall in center when open, 14-1/2" tall with the ventilation panel flipped down and the lid open (taller on sides, but less than 17").
Gender: female
answered 1 year, 6 months ago
User Name:
Carol28
Butler, MO
+1point
1out of 1found this answer helpful.
answer 2
I have this washer and the height (with the top up) was a concern to me because I have cabinets above it. It is a taller washer. I stand about 38" from bottom to top (not counting the display panel at back of product. the back distance from back of washer to back edge of lid is about 6-7 inches and the lid itself is about 19 1/2 inches tall. I cannot fully open mine because of the cabinets above so I have improvised and use a very small bungy cord with S hooks that latches to cabinet door and hole/opening at bottom of washer lid front. Hope this helps!
Gender: female
answered 1 year, 9 months ago
User Name:
mjf21
North Carolina
+1point
1out of 1found this answer helpful.
Question

Is a longer drain hose available, or what extension is recommended?

I recently purchased a WT1201C and am running the drain hose to a wash basin. The wash basin is not far, but is about 2 feet further than the hose that was supplied with the washer will reach.

Are there any special specifications for the drain hose, and what is the recommended approach to increasing the distance (longer single hose vs extension, etc.)?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 10 months ago
User Name:
MattW
on WT1201CW
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2 answers
Answers
answer 1
I was able to exchange my drain hose for a longer one...The cabinets above the washer was the reason for a longer hose.
Gender: female
answered 1 year, 9 months ago
User Name:
Nancy59
Warner Robins, GA, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine. We do not produce, nor do we recommend the use of any accessories other than those provided with the device. The use of such can reduce the effectiveness of the drain pump.
answered 1 year, 10 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

chimes

wt1201 washer- can the chime sound be modified to louder/softer?
Category: I own this product
Interested in: How To use
asked 1 year, 9 months ago
User Name:
Dar322
USA
on WT1201CW
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I don't think so
Gender: male
answered 1 year, 8 months ago
User Name:
adamfajge
North Wales, PA 19454, USA
-1point
0out of 1found this answer helpful.
answer 2
I apologize, but no; this washing machine does not appear to have a modification option for the CHIME sound.
answered 1 year, 8 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Frequent Uneven (UE and Ue) Load Errors

For some reason, a vast majority of my laundry loads either encounter a hard stop with a UE error, or take a very long time to finish due to the rinse and spin cycle encountering the Ue error.

It really doesn't matter if the load is clothes, sheets or towels. It happens more often than not.

The size of the load doesn't seem to have an affect either. I've tried varying the size of the load to make this stop.

Any suggestions?
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
 
 
asked 1 year, 6 months ago
User Name:
TimmZ
Colorado, USA
on WT1201CW
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2 answers
Answers
answer 1
Place dirty clothes around the sides of the tub and leave the center chrome disc visible.
Gender: male
answered 1 year, 6 months ago
User Name:
PicachoWilly
Tucson, AZ
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this washing machine. Frequent UE error codes are not normal operation for this washer. It is recommended to have a technician inspect the product. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is it possible to wash a down comforter in this machine?

I've tried it in a conventional agitator top-loader, and since it's down feathers, it always floats to the top of the washer and only half of it really touches the water/is cleaned. Will I have the same issues with this washer?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 6 months ago
User Name:
kyokazuni
on WT1201CW
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2 answers
Answers
answer 1
Yes. It even has the exact setting for it.
answered 1 year, 4 months ago
User Name:
gpmody1
Lehigh Acres, FL
0points
0out of 0found this answer helpful.
answer 2
nope.. unless you want to get uneven wash
answered 1 year, 6 months ago
User Name:
henny
0points
0out of 0found this answer helpful.
Question

On the control panel it says '* press & Hold for 3 sec. for extra functions'. I've held every button that has a * on it and nothing happens.

WT1201C Top load washer
Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
Ostapiej
on WT1201CW
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2 answers
Answers
answer 1
In the manual it says by pressing the button with the * on it you can turn off the little song it plays at the end of the cycle. I think that's what it is referring to.
Gender: female
answered 1 year, 2 months ago
User Name:
sockninja
Douglas, MA, USA
+1point
1out of 1found this answer helpful.
answer 2
We appreciate your interest in this washing machine and its features. There appear to be two buttons with an asterisk (*) on it. Pressing and holding the SOIL LEVEL button for 3 seconds should activate the CHILD LOCK feature. The same to the COLD WASH should either activate or deactivate the SIGNAL CHIME. If you have additional questions in this matter, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 6 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Sheets not getting clean

When we wash a load of sheets, the top sheet often comes out with a lot of dry spots on it, indicating it has has just sat on top for the whole cycle. What are we doing wrong?
Category: I own this product
asked 1 year, 5 months ago
User Name:
TomH256
Portland, OR, USA
on WT1201CW
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2 answers
Answers
answer 1
Are you putting too many items in the washer? It can certainly hold a lot but I think in the book it mentions a recommended weight limit if you choose the bulky/bedding cycle. I have a huge king sized comforter that fills the whole tub but it definitely gets washed really well. I think the weight limit might have been 8 pounds.
answered 1 year, 2 months ago
User Name:
sockninja
Douglas, MA, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this washing machine. If the weight of the fabric is insufficient to take it beneath the water level, either the water level is insufficient, caused by too much content, or perhaps a different cycle should be used, such as the BULKY/BEDDING cycle. If this does not resolve the matter, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I have always washed rain jackets and ski wear in my GE high efficiency washer. Can I wash them in this LG?

Although they are technically water resistant, if they never posed a problem in my other he washer, why would they in this one?
Category: I do not own this product
asked 1 year, 5 months ago
User Name:
Penspal
Pittsburgh, PA, USA
on WT1201CW
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Answers
answer 1
In the manual it stated that no water proof clothing or items should be washed in this machine.
Gender: male
answered 1 year, 4 months ago
User Name:
gpmody1
Florida
0points
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answer 2
Although LG says NO, due to unbalancing issues, I have had luck using the following procedure for similar items. Select BULKY/BEDDING that provides the most water in tub. Select your preferences for all other options EXCEPT select NO SPIN. When machine stops remove all items and shake off excess water. I place an old bath towel on the floor to catch any water drippings. I place all items back in washer, including the floor towel, balancing all sides based on wet weight. Select SPIN ONLY. Dry items as clothing label states. You will be pleased with results.
Gender: male
answered 1 year, 4 months ago
User Name:
cdeec
Orlando, FL, USA
+2points
2out of 2found this answer helpful.
Question

Why are the clothes coming out of the washer so wrinkled?

This didn't happen with my old-old washer. Is the spin cycle crunching my clothes?
Category: I own this product
Interested in: How To use
asked 1 year, 5 months ago
User Name:
cdavis
San Diego, CA, USA
on WT1201CW
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2 answers
Answers
answer 1
It could be one of three problems: Overloading your washer, not removing them promptly, or incorrect washing temperature. I have never had this problem, and after drying they are smooth. Rarely use an iron.
Gender: female
answered 1 year, 1 month ago
User Name:
Texasnana
Fort Worth, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We regret your dissatisfaction with the operations of this washing machine. If you do not like the condition in which the washer leaves the clothing, you may choose to reduce the spin speed. Check the water lines on the unit. HOT water is known to set wrinkles. As this washer uses a COLD cycle rinse, if the lines are reversed, then it will be difficult to remove such wrinkles.
answered 1 year, 5 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

JET SPRAY LIMITS

In the COTTON/NORMAL cycle why doesn't the Jet Spray dispense water when the FABRIC SOFTENER button is selected? Is this normal?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 4 months ago
User Name:
cdeec
Orlando, FL, USA
on WT1201CW
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2 answers
Answers
answer 1
I believe the manual says something about not using the jet spray when softener is selected because it can effect when the softener is dispensed.
Gender: female
answered 1 year, 2 months ago
User Name:
sockninja
Douglas, MA, USA
0points
0out of 0found this answer helpful.
answer 2
Fabric softener is dispensed during the final rinse. This washer is designed to save rinse water by using the JET SPRAY Rinse System (SMARTRINSE) in the COTTON/NORMAL and HEAVY DUTY cycles. Pressing the FABRIC SOFTENER button redirects the flow of water from the JET SPRAY Rinse to the Fabric Softener dispenser. This information can be found on page 26 of the owner’s manual. That which has been described is normal operation.
answered 1 year, 4 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Moving with LG WT1201CW

I am moving in two weeks and taking my new LG WT1201CW top load washer with me. The moving company told me I need to lock the drum for transport but I'm not sure where to buy the bolts I need to do so. Would someone be able to help?
Category: I own this product
Interested in: How To use
asked 1 year, 2 months ago
User Name:
jt85
Rosedale, MD, USA
on WT1201CW
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Answers
answer 1
There was an insert which came with your machine when you originally purchased it. You might check with your retailer to see if they have any available to give you.
Gender: female
answered 1 year, 1 month ago
User Name:
Texasnana
Fort Worth, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine. There are two portions of the original packing materials that were recommended to be kept in case the unit needed to be moved. The first was the base of the carton, which had the segment to restrain the bottom of the tub. The other portion was the Styrofoam insert that was found in the top of the tub. This was shaped to prevent the tub from moving during transport. Unfortunately, we do not have any replacements available for these.
answered 1 year, 1 month ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

how do i select all cold rinse

Category: I own this product
Interested in: How To use
asked 1 year, 1 month ago
User Name:
gecko
on WT1201CW
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Answers
answer 1
select the Cold water rinse button.
Gender: female
answered 1 year ago
User Name:
bksweet
El Paso, TX, USA
0points
0out of 0found this answer helpful.
answer 2
You don't have to select it. All clothes are rinsed automatically in cold water.
Gender: female
answered 1 year, 1 month ago
User Name:
Texasnana
Fort Worth, TX, USA
0points
0out of 0found this answer helpful.
Question

Illuminated words

When choosing soil level or wash temp on left side of machine, only the icon light comes on, you can't see the words to select; Heavy, , normal, light same for the wash temp. Only the indicator light is illuminated.
When you select cycle on opposite side everything is lit up so your selection is easy to read.
Is this normal?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 1 month ago
User Name:
Feralmom
Nevada, USA
on WT1201CW
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Answers
answer 1
yes...the system is set up for each type of setting. If you want to change the setting after you choose what you want, you can.

Example, if you choose bright whites, it automatically selects hot water, but if you don't want hot water, you can change it by pressing on the water temp button.
Gender: female
answered 1 year ago
User Name:
bksweet
El Paso, TX, USA
0points
0out of 0found this answer helpful.
answer 2
After you choose your wash cycle then the left side lights up if the normal setting is not what you want then you can push the soil level or wash temp button and with each push it will run through the choices and each will light up in turn and all you have to do is stop at the one you want
Gender: female
answered 1 year, 1 month ago
User Name:
jam1
Stockton Ca
0points
0out of 0found this answer helpful.
Question

Can you wash with vinegar in this machine and, if so, where do you put it?

I am wanting to include white vinegar in some of my laundry loads but am not sure if that is ok or where to put the vinegar in the machine. i'm hoping someone can advise me. I have an LG WT1201C top loading washer.
Thank you.
Category: I own this product
asked 1 year ago
User Name:
jro52205
on WT1201CW
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Answers
answer 1
I have used vinegar in my washer a few times for the really smelly items. I put it into the bleach tray, Put the setting on bright whites and change the temp control depending on the colors and materials being washed. Hope this helps
Gender: female
answered 1 year ago
User Name:
brndymllns
Logan, WV 25601, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine. Vinegar can be used in the washer in the detergent dispenser. Remember that powder detergent and liquid additives cannot be used together in this compartment.
answered 1 year ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Do you have to wash things twice?

We've had our new LG washer and dryer for a couple of months and our family's athletic clothing (soccer and running clothes) are still coming out of the wash with that funky BO smell... lately I've had to wash clothes twice which doesn't seem right. My previous 15 yr old washer never had this problem.

I'm using mostly the cotton/normal cycle, but wondering if there's a better cycle I should be using? It's all performance material, like Nike Dry-Fit, so certain cycles aren't recommended for the fabric.
Category: I own this product
Interested in: Troubleshooting
asked 1 year ago
User Name:
decynr
on WT1201CW
0points
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2 answers
Answers
answer 1
I've not had that problem. Make sure you are using detergent for HE machines. I always add a scoop of oxyclean to the drum before starting. My son's nasty, sweaty stuff smells great!
Gender: female
answered 1 year ago
User Name:
LynnP
Illinois, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this washer cycle. It may be recommended to utilize the HEAVY DUTY cycle which provides a stronger, more powerful tub rotation.
answered 1 year ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why is there white residue on dark clothes after washing? I use minimal detergent and even do a double rinse.

Category: I own this product
asked 2 months, 1 week ago
User Name:
trica
on WT1201CW
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Answers
answer 1
Hi Trica, we're sorry to read that you're getting white residue on your dark clothes after washing when you use minimal detergent in your LG 4.3 cu. ft. Ultra Large Capacity Top Load Washer with Front Control Design and WaveForce™ Technology, Model # WT1201CW. Has this always been an issue of has it recently started happening. Here's the reason we are asking. There are some things that could be causing this, the first being undissolved detergent. If you are using a powdered laundry detergent, always put it in the washer first as the washer fills and then add the clothes. The same goes for liquid laundry detergent. If this is a recent development, you washer has an automatic detergent dispenser and that may be clogged with lumps of detergent (even liquid lumps) that are not dissolving. You can remedy this problem by heating some distilled white vinegar and pouring it into the dispenser then run a wash cycle with no laundry to clear it out. Fabric softener can also cause the same problem and again, clean it as you would the detergent dispenser. Lint can also be an issue, especially if your washer is a new washer. Most new washers have lint just like you dryer. You may want to clean the drain pump filter more often to avoid this becoming a problem, and as for detergent, never use anything other than HE (High Efficiency) Detergents. They are designed to produce less suds and the dissolve much quicker, regular detergents will not dissolve as quickly nor as thoroughly in this washer...^IFV
Gender: male
answered 2 months, 1 week ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
answer 2
It is difficult to determine the cause of the white residue you have mentioned. Is a liquid or powdered detergent being used? Liquid detergents have less tendency to leave traces of undisolved soap. It is also recommended to check the water temperature to ensure a sufficient temperature to activate the detergent. If this does not resolve the situation, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 months, 1 week ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

No hand wash on WT 1201CW ?

There is a delicate cycle, but not a hand wash cycle. Would lingerie and other hand wash items be ok in delicate cycle? I've never had a washer without an agitator, hopefully this helps much more with delicate items?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 10 months ago
User Name:
TayTay
on WT1201CW
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I have done so successfully.
Gender: female
answered 1 year, 8 months ago
User Name:
brendearable
Charleston, SC, USA
0points
0out of 0found this answer helpful.
answer 2
Absolutely no problem
Gender: female
answered 1 year, 9 months ago
User Name:
Betsy123
Maineville
+1point
1out of 1found this answer helpful.
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