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Can I get a flapper door for exterior of window vent so rain will not get in or nothing can crawl in it?
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the length of my window opening is 37 inches.is this length ok
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Customer questions and answers for
LG Electronics LP1213GXR

12,000 BTU Portable Air Conditioner with remote
Customer questions and answers:
55 Questions
 | 
77 Answers
Overall rating:
4.24 out of 5
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Customer questions and answers for LG Electronics LP1213GXR

Question

Where is the EPA Energy Guide Label

I cannot locate the EPA required Energy Guide Lable for the for the LP1213GXR Portable Air Conditioner. Can you please point me to where I can view it, or email it to me. Thank you.
Category: I own this product
Interested in: Troubleshooting
asked 9 months ago
User Name:
EnergyPlus
Reno, NV, USA
on LP1213GXR
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answer 1
We appreciate your interest in this air conditioner and its specifications. The Energy Guide Labels are issued by Energy Star. We do not have this documentation for this model. The closest information available from the manufacturer will be the Environmental Declaration which can be found on our website at http://www.lg.com/us/support-produc....
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

The Remote

Even with pointing the remote (with new batteries) directly at my brand new a/c unit (about 4 feet away), it doesn't always respond. It only beeps sometimes; I usually have to go over to the unit and manually change the fan speed and temperature and it takes several attempts to stop the auto swing at the angle I want.
Category: I own this product
Interested in: Troubleshooting
 
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asked 10 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
on LP1213GXR
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3 answers
Answers
answer 1
It does appear to be a design flaw. The "Auto Swing," which can only be controlled by the remote, blocks the signal unless it's below the remote's line of site on the a/c unit, where the temp is displayed.

While the remote issue is a little annoying, I have never had such an efficient & quick to respond a/c unit! Apparently we had our first warm day in a while; I was wearing a couple layers and even my dog was wearing her sweater. It wasn't until we went out for a walk that I realized how hot it was!

No more being kept awake, losing sleep, or waking up too early because I'm hot!

apartment living, renter, studio, wall of windows, morning sun, quick response, rapid cooling, consistent temperature 24hrs a day, white noise, easy set up, wheels on base, easy to use, energy efficient
Gender: female
User submitted photo
answered 10 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
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answer 2
I, too, have issues with the remote. It seems to me to be a design flaw. Always use the unit with the remote--don't change the settings independently, and you will have less issues. The remote will always need a direct line-of-sight to the unit to work, however.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
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answer 3
We regret the inconvenience you have experienced with this air conditioner. If the remote is not operating, then there may be a problem with the IR receiver. The unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How often does the tank need to be emptied?

How often does the tank fill with water? Are there units that never need to be emptied?
Category: I do not own this product
Interested in: Feature comparison
asked 11 months ago
User Name:
Desiree
San Diego, CA
on LP1213GXR
-1point
0out of 1found this question helpful.
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3 answers
Answers
answer 1
For me, never, unless I use the unit on "dry" setting.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
2out of 4found this answer helpful.
answer 2
I only need to empty the tank if I run the unit on the "dry" setting. I have never had to empty it otherwise.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
2out of 4found this answer helpful.
answer 3
It depends on the humidity levels in your area. For more details please visit the LG LiveChat Team at www.lg.com/us/support/message-customer-support for assistance.
answered 10 months ago
User Name:
Nadine
+1point
2out of 3found this answer helpful.
Question

What kind of pan do you suggest for the air conditioner - drain is less than an inch from the floor surface and instructions say not to tip the unit?

Category: I own this product
 
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asked 11 months ago
User Name:
Marcia104
on LP1213GXR
-1point
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answer 1
cookie sheet with a very absorptive towel in it will work...you could use an electric pump, I suppose. It is seldom a problem for me. If I need to run the unit on "dry," then when the tank indicator comes on, I just set a towel behind the machine and open the drain.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this air conditioner. LG does not have a specific container recommended for such operations.
answered 11 months ago
User Name:
NeilE
-3points
0out of 3found this answer helpful.
Question

I recently purchased an LP1213GXR portable air conditioner, where can I find a drain hose to fit this unit?

Category: I own this product
asked 10 months ago
User Name:
bgriffin130
on LP1213GXR
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
I was told a garden hose fits....how classy for my living room...
Gender: female
answered 9 months ago
User Name:
karen123
West Springfield, MA, USA
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answer 2
It looks to me to be about a 11/32" hole for the drain.
Gender: male
answered 10 months ago
User Name:
Nickz
-1point
0out of 1found this answer helpful.
Question

How to empty dehumidifier

How do I empty the dehumidifier function of this device?
Category: I own this product
Interested in: How To use
asked 1 year ago
User Name:
Anonymous
Alcoa, TN, USA
on LP1213GXR
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1out of 2found this question helpful.
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Answers
answer 1
drain plug at the center bottom on the backside.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this Portable Air Conditioner. This device should have a drain cap on the back of the cabinet, at the bottom of the unit. Place a pan or other container under this drain port to catch the moisture as it is released from the unit. Once empty, simply replace the cap and place the product back into operation.
answered 1 year ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Where can i buy LP1213GXR?

My customer needs to buy one of these, what distibutors/retailers can I order this from?
Category: I do not own this product
asked 1 year ago
User Name:
kmac
tucson
on LP1213GXR
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Answers
answer 1
Google it...Home Depot does carry it...
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
As much as I am glad to help, there is some information I should let you know so you could understand a bit more how LG products are sold. Since we do not sell the products directly, I do not have information to fully help out locate products I am afraid. LG only manufactures the units and offers support for the products. Our products and accessories for the products are only sold through certified dealers such as Best Buy, Radio Shack, Sears, Home Depot, Sixth Avenue, etc...
I would also like to let you know that LG Electronics does not actually sell directly to any of these retailers. Retailers purchase our products from various distributors; LG has no control over retailer’s inventory. If the dealer does not have the unit available for shipping at this time, I unfortunately do not have a way of finding out when it may be delivered since the dealers order their units through their regional sales representatives which would be a contact of their own, not from LG unfortunately.
answered 1 year ago
User Name:
Nadine
0points
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Question

Dehumidifier LP1213GXR

Can I run this unit without dehumidifier? The air in my house is already dry enough.
Category: I own this product
Interested in: How To use
asked 11 months ago
User Name:
tkelly
on LP1213GXR
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Answers
answer 1
yes
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
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answer 2
Yes, the MODE button allows to switch the air conditioner between COOL, FAN, DRY, and ENERGY SAVER modes. The active mode will be shown in the LED display.
answered 11 months ago
User Name:
Nadine
-1point
0out of 1found this answer helpful.
Question

FL code constant after draining

I have drained the rear tank of water and reinstalled the plug and twist knob and yet my unit still will not stop ringing nor showing the FL code on the front display. I have unplugged several times but still does not reset. The FL code resumes. And so does the dining. Is there somewhere else that I must drain? How can I resent this? Is this a regular occurrence? Please provide me with the answer. Thank you
Category: I own this product
Interested in: Troubleshooting
 
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asked 11 months ago
User Name:
Arturo62565
Azusa, CA, USA
on LP1213GXR
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2 answers
Answers
answer 1
Sound like you have a bad sensor...call for a repair or contact technical support.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
-1point
0out of 1found this answer helpful.
answer 2
We regret the trouble you have experienced with this portable air conditioner. Your description is not that of normal operation. The alarm should reset itself automatically. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 11 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

i just bought a lg model lp1213gxr. the room i put the unit is 85 f . i turned the temp. on unit to 72. the room is still at 85 and the compressor com

comes on for 3 or 4 mins cold air comes out then the compressor turns off and hot air blows out. and yes the room is still 85 f
Category: I own this product
Interested in: Troubleshooting
asked 11 months ago
User Name:
ronnie01
on LP1213GXR
+1point
1out of 1found this question helpful.
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2 answers
Answers
answer 1
You've got a problem...call support.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you inquiring about the portable air conditioner. I apologize that you are having an issue with the air conditioner. The problem with the air conditioner may be that the airflow may be restricted , a dirty air filter or the temperature control may not be set correctly. Please check the unit for these issues and if you are still having a problem, please call the Customer Interactive Center at 1-800-243-0000 for further assistance.
Gender: male
answered 10 months ago
User Name:
GlennM
+1point
1out of 1found this answer helpful.
Question

Why is my unit spraying water and what can I do to fix it?

I purchased one of these last week and enjoyed it until tuesday.I ran the dehumidifier for the first time and forgot it was on so it went to full on the console. I went to go empty it and then everything was back to normal. A couple of days after it started spraying water (I hadn't run the dehumidifier again after the initial time). I tried draining it again and leaving it in the sun for a few minutes to dry up (Florida heat is good about that.) That worked for about 2 hours then the air conditioner started to spray water again. Now its making sounds like a river and spraying water all over the place (in small amounts) Is there anything I can do to fix this without sending it in? I really don't want to go through a Florida summer day with no air conditioning again.
Category: I own this product
Interested in: Troubleshooting
asked 10 months ago
User Name:
Epiculous
on LP1213GXR
0points
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2 answers
Answers
answer 1
You've got a problem--call in for a repair.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this air conditioner. Typically, if water is coming out of an air conditioner, it is due to high humidity and condensation near the condenser fan. If the unit is still cooling, then it may still be operating properly. Higher humidity may require emptying more frequently. If you have additional questions, please contact our Customer Interactive Center at 800-243-0000.
answered 10 months ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question

LG LP1213GXR - sliding glass door kit?

Hello, I'm thinking of buying the LG LP1213GXR protable air condtioner for my bedroom. I have a sliding glass door 78 inches tall.

Will the window kit that comes with the unit work for a 78" tall window? Is there a window kit for a sliding glass door to vent the exhaust?

thanks, Glen
Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
ghartman
San Diego, CA, USA
on LP1213GXR
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2 answers
Answers
answer 1
No. The window kit is not that tall. However, I had a piece of plexiglass cut at Home Depot that works perfectly with the window kit. This must be a common request for them because all they needed were the measurements to cut the plexiglass.
Gender: female
answered 10 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
0points
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answer 2
You may need to adapt it to fit. Someone experienced with that sort of work could do it easily. The door would need to remain closed, though. One option might be to cut a port in the part of the door that does not move.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
Question

I see there are white foam inside the unit from the vent, is it supposed to be there or is there a way to take it out?

Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
Lucyrjshi
Queens, NY, USA
on LP1213GXR
+1point
1out of 1found this question helpful.
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Answers
answer 1
Insulation...supposed to be there.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
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answer 2
We appreciate your interest in this air conditioner. If the foam, to which you refer, is Styrofoam, then this is supposed to be there, and should not be removed. This is insulation and sound dampening material that must remain in place.
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

For the LP1213GXR, what is the flow rate in CFM for the condenser fan (the exhaust).

Category: I own this product
Interested in: Troubleshooting
asked 10 months ago
User Name:
chris9
on LP1213GXR
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Answers
answer 1
That sounds like one for technical support...
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this air conditioner. The DRY AIR FLOW rating for this unit is 230 CFM.
answered 10 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

Unit shutdown after temp reached

Just purchased the LG 12000btu and installed...????? The room temp has reached the temp set on the unit but the unit seems to continue to run, fan running, is that normal ??????
Category: I own this product
Interested in: Troubleshooting
asked 10 months ago
User Name:
casper123
Fredericksburg, PA, USA
on LP1213GXR
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Answers
answer 1
Even on "cooling mode" the fan is controlled separately; allowing you to adjust the fan to low, medium, & high. You can control the fan speed from the remote or on the unit. Just press "fan" to increase or decrease the speed.
Gender: female
answered 10 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
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answer 2
There seems to be some sort of a minimum run time. With mine --particularly if I just made a setting change-- it will continue to run for what seems to be a set period of time. Anyway, that is my experience.
Gender: male
answered 10 months ago
User Name:
Anonymous
Houston, TX, USA
0points
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Question

HOW WATER VOLUME DOES THE LP1213GXR TANK HOLD

Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
Anonymous
on LP1213GXR
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Answers
answer 1
Customer service just told me it holds 3/4 quart. I asked because mine says it is full every 20 minutes and only drains 1/2 cup.
Gender: female
answered 9 months ago
User Name:
karen123
West Springfield, MA, USA
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answer 2
I rarely have to drain it because almost all the water evaporates. The few times that I had to drain it,there was only a few ounces in it.
Gender: male
answered 10 months ago
User Name:
grego1962
Cleveland, TX, USA
0points
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Question

Does the fan stop running once the temperater is met in cooling mode?

Category: I own this product
Interested in: How To use
 
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asked 9 months ago
User Name:
Thrasher
on LP1213GXR
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Answers
answer 1
No. Only the compressor stops running when the set temp is reached.
Gender: male
answered 9 months ago
User Name:
walc
Salisbury, MD, USA
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answer 2
No; this will not be normal operation unless the air conditioner has its ENERGY SAVING mode activated.
answered 9 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Hose temprature

Does the hose from the AC to the window suppose to be hot?
And if so , how hot?
Category: I own this product
Interested in: Troubleshooting
asked 9 months ago
User Name:
TKohl
New York, NY, USA
on LP1213GXR
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answer 1
That's a tiny part of the heat it's taking out of the air, what you'd feel blowing out the back of a window unit, one small price you pay for the convenience of this type of unit. For the 2-3 months mine will be used I just wrapped the hose with a sheet & some masking tape, but really doubt it matters that much or would be worth $$ to do a better job of insulating it.
.....
Gender: male
answered 8 months ago
User Name:
kansas
Northeast KS
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in the operations of this air conditioner. Yes, it is normal for the exhaust duct, on the portable air conditioners, to be hot. The unit is designed to blow hot, moist air out the window through the exhaust duct.
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

room is 100sq ft i purchase LG LP1213GXR which covers 400sq ft the room gets no cooler then 75 degrees when the ac is set to 60 is that normal?

Category: I own this product
Interested in: How To use
asked 9 months ago
User Name:
syti745
on LP1213GXR
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Answers
answer 1
I had the same problem.
an A/C man explained that, you have to go by cubic feet, especially if you have high ceilings and/or poor insulation.
Also it depends on the temperature outside, if it's 100 degrees or more, any small A/C unit will have a hard time cooling a room to 40 degrees lower than the outside temperature. Mine is a 12,000BTU unit rated for 500sq. ft.
i have good insulation but i also have vaulted ceilings with an outside temperature of over 100 degrees daily. the cubic feet of my room is aprox. 1,000 feet. i purchased a 24,200 BTU wall unit and now my room is nice and chilly!!! 24,200BTU's creates three times the volume of cold air compared to 12,000BTU's.
Gender: male
 
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answered 8 months ago
User Name:
JakeBrake555
Apple Valley, CA, USA
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answer 2
We regret the trouble you have experienced with this portable air conditioner. This device is too over-powered for this room. This will eventually cause the coils to frost over, and ice, to where there can be no air flow through the unit. You need a device with about 1/2 the cooling power of this device.
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

why Won't it stop spitting water?

We live in a basement. We had it on for 3 days.. and fine... All of a sudden spitting water like Noah had a boat! We tilted it, we connected a pipe to the bucket so it would drain into the sub pump. We've got the vent going into a channel that leads to the roof. We've done everything as far as I'm concerned... What do we do?
Category: I own this product
Interested in: Troubleshooting
asked 8 months ago
User Name:
Blvir
on LP1213GXR
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answer 1
This seems to be a recurring problem with this unit. I bought one, it worked fine but then started spitting water all over the place and onto the bed after a few days. A lot of water! Your description of the water problem symptoms is spot on.

I took it back and got another unit.

I also put a dehumidifier unit in the room.

The new a/c has worked flawlessly since then. I don't know if the dehumidifier "is covering up" a flaw in the a/c or if the specific a/c unit I got originally just was damaged or otherwise flawed.

In any case - it shouldn't spit water and if it does take it back and get another unit because the one you have is broken.
Gender: male
answered 8 months ago
User Name:
answer9999
Dallas, Texas
0points
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answer 2
We regret the trouble you have experienced with this air conditioner. If the unit is blowing moisture through the vents, then it would be caused either by forward tilting of the unit, or very high humidity. If the troubleshooting performed has not resolved the matter, then the unit will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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