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Most Recent Questions
Recent Question:
can i use my window ac as a dehumidifier?
Recent Question:
can I attach exhaust hose to a through floor opening thus venting downward
Recent Question:
Temperature Issues
Recent Question:
Do I have to do something to get the remote to work?
Questions with Most Recent Answers
Question:
Red Light
Question:
Why does red light not go off when filter is cleaned?
Question:
Does this unit have a screen to prevent mosquitos from gaining entry to the house through the air conditioner?
Question:
Does the window panel need to be removed during rain/bad weather?
Question:
Unit is leaking at bottom left near some screws?! Why?

Customer questions and answers for
LG Electronics LP1213GXR

12,000 BTU Portable Air Conditioner with remote
Customer questions and answers:
70 Questions
 | 
93 Answers
Overall rating:
4.278 out of 5
4.3
out of
5

Customer questions and answers for LG Electronics LP1213GXR

Question

Where is the EPA Energy Guide Label

I cannot locate the EPA required Energy Guide Lable for the for the LP1213GXR Portable Air Conditioner. Can you please point me to where I can view it, or email it to me. Thank you.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 2 months ago
User Name:
EnergyPlus
Reno, NV, USA
on LP1213GXR
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answer 1
We appreciate your interest in this air conditioner and its specifications. The Energy Guide Labels are issued by Energy Star. We do not have this documentation for this model. The closest information available from the manufacturer will be the Environmental Declaration which can be found on our website at http://www.lg.com/us/support-produc....
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

The Remote

Even with pointing the remote (with new batteries) directly at my brand new a/c unit (about 4 feet away), it doesn't always respond. It only beeps sometimes; I usually have to go over to the unit and manually change the fan speed and temperature and it takes several attempts to stop the auto swing at the angle I want.
Category: I own this product
Interested in: Troubleshooting
 
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asked 1 year, 3 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
on LP1213GXR
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3 answers
Answers
answer 1
It does appear to be a design flaw. The "Auto Swing," which can only be controlled by the remote, blocks the signal unless it's below the remote's line of site on the a/c unit, where the temp is displayed.

While the remote issue is a little annoying, I have never had such an efficient & quick to respond a/c unit! Apparently we had our first warm day in a while; I was wearing a couple layers and even my dog was wearing her sweater. It wasn't until we went out for a walk that I realized how hot it was!

No more being kept awake, losing sleep, or waking up too early because I'm hot!

apartment living, renter, studio, wall of windows, morning sun, quick response, rapid cooling, consistent temperature 24hrs a day, white noise, easy set up, wheels on base, easy to use, energy efficient
Gender: female
User submitted photo
answered 1 year, 3 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
0points
0out of 0found this answer helpful.
answer 2
I, too, have issues with the remote. It seems to me to be a design flaw. Always use the unit with the remote--don't change the settings independently, and you will have less issues. The remote will always need a direct line-of-sight to the unit to work, however.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 3
We regret the inconvenience you have experienced with this air conditioner. If the remote is not operating, then there may be a problem with the IR receiver. The unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How often does the tank need to be emptied?

How often does the tank fill with water? Are there units that never need to be emptied?
Category: I do not own this product
Interested in: Feature comparison
asked 1 year, 4 months ago
User Name:
Desiree
San Diego, CA
on LP1213GXR
-1point
1out of 3found this question helpful.
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3 answers
Answers
answer 1
For me, never, unless I use the unit on "dry" setting.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
2out of 4found this answer helpful.
answer 2
I only need to empty the tank if I run the unit on the "dry" setting. I have never had to empty it otherwise.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
2out of 4found this answer helpful.
answer 3
It depends on the humidity levels in your area. For more details please visit the LG LiveChat Team at www.lg.com/us/support/message-customer-support for assistance.
answered 1 year, 3 months ago
User Name:
Nadine
+1point
2out of 3found this answer helpful.
Question

why Won't it stop spitting water?

We live in a basement. We had it on for 3 days.. and fine... All of a sudden spitting water like Noah had a boat! We tilted it, we connected a pipe to the bucket so it would drain into the sub pump. We've got the vent going into a channel that leads to the roof. We've done everything as far as I'm concerned... What do we do?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 2 months ago
User Name:
Blvir
on LP1213GXR
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Answers
answer 1
Mine does the same thing and it has nothing to do with excessive humidity like they keep posting. I live in dry southern California and experience this when the humidity is in the 20 percent range. I can't imagine living in southern Texas or Florida with this thing! Turning the fan on low is the only thing that seems to help. I've pulled the covers off and cleaned everything I could see, completely dried the water out of the evaporator styrofoam under the fan, emptied the water out of the lower area, and it starts doing it again in 10 minutes. As near as I can tell by examining this while I had it apart, there is a design flaw that doesn't allow for proper evaporator water drainage which causes it to suck through the fan and out the vent.
answered 1 month, 1 week ago
User Name:
chrisem
0points
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answer 2
This seems to be a recurring problem with this unit. I bought one, it worked fine but then started spitting water all over the place and onto the bed after a few days. A lot of water! Your description of the water problem symptoms is spot on.

I took it back and got another unit.

I also put a dehumidifier unit in the room.

The new a/c has worked flawlessly since then. I don't know if the dehumidifier "is covering up" a flaw in the a/c or if the specific a/c unit I got originally just was damaged or otherwise flawed.

In any case - it shouldn't spit water and if it does take it back and get another unit because the one you have is broken.
Gender: male
answered 1 year, 1 month ago
User Name:
answer9999
Dallas, Texas
+1point
1out of 1found this answer helpful.
answer 3
We regret the trouble you have experienced with this air conditioner. If the unit is blowing moisture through the vents, then it would be caused either by forward tilting of the unit, or very high humidity. If the troubleshooting performed has not resolved the matter, then the unit will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What kind of pan do you suggest for the air conditioner - drain is less than an inch from the floor surface and instructions say not to tip the unit?

Category: I own this product
 
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asked 1 year, 4 months ago
User Name:
Marcia104
on LP1213GXR
-1point
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Answers
answer 1
cookie sheet with a very absorptive towel in it will work...you could use an electric pump, I suppose. It is seldom a problem for me. If I need to run the unit on "dry," then when the tank indicator comes on, I just set a towel behind the machine and open the drain.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this air conditioner. LG does not have a specific container recommended for such operations.
answered 1 year, 4 months ago
User Name:
NeilE
-3points
0out of 3found this answer helpful.
Question

Where can i buy LP1213GXR?

My customer needs to buy one of these, what distibutors/retailers can I order this from?
Category: I do not own this product
asked 1 year, 5 months ago
User Name:
kmac
tucson
on LP1213GXR
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Answers
answer 1
Google it...Home Depot does carry it...
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
As much as I am glad to help, there is some information I should let you know so you could understand a bit more how LG products are sold. Since we do not sell the products directly, I do not have information to fully help out locate products I am afraid. LG only manufactures the units and offers support for the products. Our products and accessories for the products are only sold through certified dealers such as Best Buy, Radio Shack, Sears, Home Depot, Sixth Avenue, etc...
I would also like to let you know that LG Electronics does not actually sell directly to any of these retailers. Retailers purchase our products from various distributors; LG has no control over retailer’s inventory. If the dealer does not have the unit available for shipping at this time, I unfortunately do not have a way of finding out when it may be delivered since the dealers order their units through their regional sales representatives which would be a contact of their own, not from LG unfortunately.
answered 1 year, 5 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Dehumidifier LP1213GXR

Can I run this unit without dehumidifier? The air in my house is already dry enough.
Category: I own this product
Interested in: How To use
asked 1 year, 4 months ago
User Name:
tkelly
on LP1213GXR
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Answers
answer 1
yes
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
Yes, the MODE button allows to switch the air conditioner between COOL, FAN, DRY, and ENERGY SAVER modes. The active mode will be shown in the LED display.
answered 1 year, 4 months ago
User Name:
Nadine
-1point
0out of 1found this answer helpful.
Question

LG LP1213GXR - sliding glass door kit?

Hello, I'm thinking of buying the LG LP1213GXR protable air condtioner for my bedroom. I have a sliding glass door 78 inches tall.

Will the window kit that comes with the unit work for a 78" tall window? Is there a window kit for a sliding glass door to vent the exhaust?

thanks, Glen
Category: I own this product
Interested in: How To use
asked 1 year, 3 months ago
User Name:
ghartman
San Diego, CA, USA
on LP1213GXR
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2 answers
Answers
answer 1
No. The window kit is not that tall. However, I had a piece of plexiglass cut at Home Depot that works perfectly with the window kit. This must be a common request for them because all they needed were the measurements to cut the plexiglass.
Gender: female
answered 1 year, 3 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
0points
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answer 2
You may need to adapt it to fit. Someone experienced with that sort of work could do it easily. The door would need to remain closed, though. One option might be to cut a port in the part of the door that does not move.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
Question

For the LP1213GXR, what is the flow rate in CFM for the condenser fan (the exhaust).

Category: I own this product
Interested in: Troubleshooting
asked 1 year, 3 months ago
User Name:
chris9
on LP1213GXR
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2 answers
Answers
answer 1
That sounds like one for technical support...
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this air conditioner. The DRY AIR FLOW rating for this unit is 230 CFM.
answered 1 year, 3 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

Unit shutdown after temp reached

Just purchased the LG 12000btu and installed...????? The room temp has reached the temp set on the unit but the unit seems to continue to run, fan running, is that normal ??????
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 3 months ago
User Name:
casper123
Fredericksburg, PA, USA
on LP1213GXR
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2 answers
Answers
answer 1
Even on "cooling mode" the fan is controlled separately; allowing you to adjust the fan to low, medium, & high. You can control the fan speed from the remote or on the unit. Just press "fan" to increase or decrease the speed.
Gender: female
answered 1 year, 3 months ago
User Name:
ChristyInOregon
Pleasant Hill, OR 97455, USA
0points
0out of 0found this answer helpful.
answer 2
There seems to be some sort of a minimum run time. With mine --particularly if I just made a setting change-- it will continue to run for what seems to be a set period of time. Anyway, that is my experience.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
Question

LP1213GXR dripping water sounds

After it unit was spitting out water from the top vents I drained the unit, even though the water full light was not lit. After it was running over night it was making a dripping water sound but not leaking water. We have the same unit in another room and it is not making the same noises and has not needed to be drained. Is this normal or is there a problem with the unit.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 1 month ago
User Name:
LR65778
Plainview, NY, USA
on LP1213GXR
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Answers
answer 1
This seems to be a recurring problem with this unit. I bought one, it worked fine but then started spitting water all over the place and onto the bed after a few days. A lot of water! Your description of the water problem symptoms is spot on.

I took it back and got another unit.

I also put a dehumidifier unit in the room.

The new a/c has worked flawlessly since then. I don't know if the dehumidifier "is covering up" a flaw in the a/c or if the specific a/c unit I got originally just was damaged or otherwise flawed.

In any case - it shouldn't spit water and if it does take it back and get another unit because the one you have is broken.
Gender: male
answered 1 year, 1 month ago
User Name:
answer9999
Dallas, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this air conditioner. Excess moisture, in this unit, is only generated by the humidity in the room. If there is an air leak in the room, then this moisture level can increase. If you believe there to be a problem with the device, then it may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Spitting water

I bought my lg 1213 a couple of months ago. I noticed it started to spit water last week. checking things out - it looks like the upper well where the cool air blows out filling with some moisture (about a cup so per evening) which spits out while the unit is on..This is not the condenser and the drain pan..but the upper well which houses the turbine blowing cold air...there seems to be no drain in this area and condensate builds up ... is there a way to fix this? and I repeat this is NOT the drain pan - that works fine but the upper well fan being housed in Styrofoam...will running the unit with water in the UPPER well be okay (remember no drain for this area)...
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 1 month ago
User Name:
ahotday
Colorado
on LP1213GXR
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2 answers
Answers
answer 1
This seems to be a recurring problem with this unit. I bought one, it worked fine but then started spitting water all over the place and onto the bed after a few days. A lot of water! Your description of the water problem symptoms is spot on.

I took it back and got another unit.

I also put a dehumidifier unit in the room.

The new a/c has worked flawlessly since then. I don't know if the dehumidifier "is covering up" a flaw in the a/c or if the specific a/c unit I got originally just was damaged or otherwise flawed.

In any case - it shouldn't spit water and if it does take it back and get another unit because the one you have is broken.
Gender: male
answered 1 year, 1 month ago
User Name:
answer9999
Dallas, TX, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this air conditioner. Excess moisture, in this unit, is only generated by the humidity in the room. If there is an air leak in the room, then this moisture level can increase. If you believe there to be a problem with the device, then it may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

i just bought a lg model lp1213gxr. the room i put the unit is 85 f . i turned the temp. on unit to 72. the room is still at 85 and the compressor com

comes on for 3 or 4 mins cold air comes out then the compressor turns off and hot air blows out. and yes the room is still 85 f
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 4 months ago
User Name:
ronnie01
on LP1213GXR
0points
1out of 2found this question helpful.
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2 answers
Answers
answer 1
You've got a problem...call support.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
0out of 0found this answer helpful.
answer 2
Thank you inquiring about the portable air conditioner. I apologize that you are having an issue with the air conditioner. The problem with the air conditioner may be that the airflow may be restricted , a dirty air filter or the temperature control may not be set correctly. Please check the unit for these issues and if you are still having a problem, please call the Customer Interactive Center at 1-800-243-0000 for further assistance.
Gender: male
answered 1 year, 3 months ago
User Name:
GlennM
+1point
1out of 1found this answer helpful.
Question

Why is my unit spraying water and what can I do to fix it?

I purchased one of these last week and enjoyed it until tuesday.I ran the dehumidifier for the first time and forgot it was on so it went to full on the console. I went to go empty it and then everything was back to normal. A couple of days after it started spraying water (I hadn't run the dehumidifier again after the initial time). I tried draining it again and leaving it in the sun for a few minutes to dry up (Florida heat is good about that.) That worked for about 2 hours then the air conditioner started to spray water again. Now its making sounds like a river and spraying water all over the place (in small amounts) Is there anything I can do to fix this without sending it in? I really don't want to go through a Florida summer day with no air conditioning again.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 3 months ago
User Name:
Epiculous
on LP1213GXR
0points
1out of 2found this question helpful.
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2 answers
Answers
answer 1
You've got a problem--call in for a repair.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
-1point
0out of 1found this answer helpful.
answer 2
We regret the trouble you have experienced with this air conditioner. Typically, if water is coming out of an air conditioner, it is due to high humidity and condensation near the condenser fan. If the unit is still cooling, then it may still be operating properly. Higher humidity may require emptying more frequently. If you have additional questions, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 3 months ago
User Name:
NeilE
0points
2out of 4found this answer helpful.
Question

I recently purchased an LP1213GXR portable air conditioner, where can I find a drain hose to fit this unit?

Category: I own this product
asked 1 year, 3 months ago
User Name:
bgriffin130
on LP1213GXR
0points
1out of 2found this question helpful.
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Answers
answer 1
I was told a garden hose fits....how classy for my living room...
Gender: female
answered 1 year, 2 months ago
User Name:
karen123
West Springfield, MA, USA
-1point
0out of 1found this answer helpful.
answer 2
It looks to me to be about a 11/32" hole for the drain.
Gender: male
answered 1 year, 3 months ago
User Name:
Nickz
-2points
0out of 2found this answer helpful.
Question

FL code constant after draining

I have drained the rear tank of water and reinstalled the plug and twist knob and yet my unit still will not stop ringing nor showing the FL code on the front display. I have unplugged several times but still does not reset. The FL code resumes. And so does the dining. Is there somewhere else that I must drain? How can I resent this? Is this a regular occurrence? Please provide me with the answer. Thank you
Category: I own this product
Interested in: Troubleshooting
 
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asked 1 year, 4 months ago
User Name:
Arturo62565
Azusa, CA, USA
on LP1213GXR
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Answers
answer 1
Sound like you have a bad sensor...call for a repair or contact technical support.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
0points
1out of 2found this answer helpful.
answer 2
We regret the trouble you have experienced with this portable air conditioner. Your description is not that of normal operation. The alarm should reset itself automatically. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 4 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Can I get a flapper door for exterior of window vent so rain will not get in or nothing can crawl in it?

Category: I own this product
Interested in: Troubleshooting
asked 5 months ago
User Name:
Darla
Naples, FL, USA
on LP1213GXR
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Answers
answer 1
A dryer vent can be modified to work.
answered 1 month, 1 week ago
User Name:
chrisem
0points
0out of 0found this answer helpful.
answer 2
I apologize, but no; unfortunately we do not have any accessory available that would act as a flap cover for the window vent for this air conditioner.
answered 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is venting outside necessary?

I have a bedroom with french doors that led to a balcony and no windows that can open. Do I need to vent the unit outside or if I have it vent inside, will there be any health / mechanical effects.
Category: I own this product
Interested in: How To use
asked 4 months, 3 weeks ago
User Name:
MikeBarlow
on LP1213GXR
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answer 1
Only necessary if you want to cool the room. It defeats the purpose of cooling since you are venting the hot air back in to the room.
answered 1 month, 1 week ago
User Name:
chrisem
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this air conditioner. This device must be vented outside the room. It is the nature of air conditioners to blow hot air through the exhaust duct. This moist, heated air must go outside in order for the unit to operate and perform properly.
answered 4 months, 2 weeks ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

The air conditioner started spewing water, yet when I opened the water valve at the bottom rear of the unit, no water comes out.

Category: I own this product
asked 2 months, 1 week ago
User Name:
AlanBj
New Jersey
on LP1213GXR
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Answers
answer 1
The water that is spitting out the vent isn't from the bottom catch pan, it's collected in the top area just bellow the vent and under the fan. If you open the vent all the way and look down you'll see white styrofoam with water sitting in the bottom under the fan. Sucking the water out will temporarily fix the problem. Your drain may be clogged too since I have both of those issues. Turning the fan to F1 (low) is the only thing that helps keep the water in the machine that I've found.
answered 1 month, 1 week ago
User Name:
chrisem
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this air conditioner. In some conditions of high humidity, condensation can build up in the ventilation duct, and be blown out of the vent. If this is not the case, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I see there are white foam inside the unit from the vent, is it supposed to be there or is there a way to take it out?

Category: I own this product
Interested in: How To use
asked 1 year, 3 months ago
User Name:
Lucyrjshi
Queens, NY, USA
on LP1213GXR
+1point
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answer 1
Insulation...supposed to be there.
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answered 1 year, 3 months ago
User Name:
Anonymous
Houston, TX, USA
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answer 2
We appreciate your interest in this air conditioner. If the foam, to which you refer, is Styrofoam, then this is supposed to be there, and should not be removed. This is insulation and sound dampening material that must remain in place.
answered 1 year, 3 months ago
User Name:
NeilE
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