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Customer questions and answers for
LG Electronics 60LM7200

60" CLASS CINEMA 3D 1080P 240HZ LED TV WITH SMART TV (60.0" DIAGONAL)
Customer questions and answers:
92 Questions
 | 
88 Answers
Overall rating:
4.759 out of 5
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Customer questions and answers for LG Electronics 60LM7200

Question

SLOW APPS ISSUES. NETFLIX, VUDU ISSUES

I HAVE THE 60LM7300 AND NETFLIX AND VUDU ACCUALLY ALL APPS ARE SLOW THE OS LAGS ALLOT. THOUGH WIRELESS AND EITHERNET. MY LG BLUERAY PLAYER WITH IT'S APPS WORKS WITH NO ISSUES. BUT THE TV IS SLOW AND TOTALLY LAGS YOU HAVE TO WAIT FOR IT TO PROCESS AND BRING UP MENU'S AND WATCHING VIDEO IT'S ALWAYS BUFFERING. ANYONE HAVE ANY IDEA'S WHY. I'M THINKING OF TAKING IT BACK. THE PICTURE IS AMAZING AND WATCHING MOVIES THOUGH BLUE RAY OR TV IS PERFECTION. IF SOMEONE COULD HELP ME. I DONT WANT TO GO TO ANYOTHER PRODUCT I HAVE ALWAYS OWNED LG
Category: I own this product
Interested in: Troubleshooting
asked 2 months, 1 week ago
User Name:
JUSTINT
on 60LM7200
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answer 1
We regret the inconvenience you have experienced with this television and its features. It is difficult to determine the cause of the delays you have encountered. It is possible that having both the player and the television utilizing the same functions in the same location could produce the lag. Otherwise, there could be a problem with the network module in the TV. If that is the case, then the unit will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 months ago
User Name:
NeilE
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Question

What type of screws to buy for stand body and base

Hi,
I bought an open box 60lm7200 and you were nice enough to send me the missing stand body and stand base. I just received them and did my best to purchase the correct type of machine screws for assembly at my local hardware store. Without knowing the depth, I purchased several different lengths of the screws the store manager suggested. Since there was nothing labeled M4x20, he suggested machine screws labeled 1/4-20 were the correct item. I purchased several lengths of these but they do not go freely into the stand body holes. I contacted the replacement parts vendor listed on the LG website to see if they could be ordered, but they said they don't carry them. Any guidance on these screws would be appreciated. Thank you!
Category: I own this product
asked 2 months, 1 week ago
User Name:
BBQbver
Minnesota, USA
on 60LM7200
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answer 1
We regret the inconvenience you have experienced in obtaining screws for this stand. According to our product information, the specifications on the provided screws are “MACHINE TYPE D4.0 L20.0 WASHER D8.5 t0.6 without Lock-tite”. Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for this packet of screws is FAB30016122. If these are not available, an interchangeable set is part number FAB30021301.
answered 2 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

how I set up a wireless auto connection?

Category: I own this product
Interested in: How To use
asked 2 months, 4 weeks ago
User Name:
creatiwitys
on 60LM7200
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answer 1
We appreciate your interest in this television. Unfortunately, it is uncertain to what type of AUTO CONNECTION you are referring. Please contact our Customer Interactive Center at 800-243-0000 to clarify this matter and obtain assistance.
answered 2 months, 3 weeks ago
User Name:
NeilE
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Question

once I logged into my wifi how do i get the tv to get to an internet browser?

Category: I own this product
Interested in: How To use
asked 3 months, 1 week ago
User Name:
banjoman
on 60LM7200
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answer 1
We appreciate your interest in this television. According to our information, once the wireless connection has been made, access the web browser through the Smart TV Home Screen. Once you have pressed the HOME button on the remote control, you should find the INTERNET BROWSER in the MY APPS bar along the bottom of the screen.
answered 3 months ago
User Name:
NeilE
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Question

External keyboard [HOME] Function?

When using a USB attached keyboard, is there a key, or key combination, that emulates the [HOME] key on the Magic Remote to display the Home Menu? Pressing the [HOME] key on the keyboard appears to do nothing.

I have found pressing the [SPACE-BAR] twice quickly will bring up the Link/Apps menu at the bottom of the screen.

Are there other useful unpublished keyboard key combinations?
Category: I own this product
Interested in: How To use
 
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asked 3 months, 2 weeks ago
User Name:
EGOMAHA
Omaha, NE, USA
on 60LM7200
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answer 1
We appreciate your interest in this television and its features. We have no information available concerning keyboard key combinations.
answered 3 months, 1 week ago
User Name:
NeilE
-1point
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Question

No Program Information

When using the TV tuner to watch over the air ATSC broadcasts my 60LM7200 always shows "No Program Information". It is not hooked up to any other devices, just the antenna and the internet. Every other TV (all of which are LGs of various sizes/models) show program data, so this is limited to the 60LM7200. I see many other posts of individuals with various LG TVs reporting the same issue, but the response is always just "call us". Do you have any suggestions? If not, can you please tell us why you have the "answers" site if you never post answers?
Category: I own this product
Interested in: Troubleshooting
 
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asked 3 months, 2 weeks ago
User Name:
JonH
Carmel, IN, USA
on 60LM7200
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answer 1
We regret the inconvenience you have experienced. Sometimes, this information can be restrained if the CLOCK option is set to MANUAL. Access the CLOCK menu and set it to AUTOMATIC. At times, this will start the download of the broadcaster’s information.
answered 3 months, 2 weeks ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

what is the model/part number for the remote

I need a new magic remote for my 60LM7200. what is the part number for that? will any magic remote work?
Category: I own this product
asked 3 months, 3 weeks ago
User Name:
Nick3235
on 60LM7200
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answer 1
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for this remote control is AKB73775502.
answered 3 months, 3 weeks ago
User Name:
NeilE
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Question

How can I control the volume on my NB3530A sound bar through my 60LM7200 TV?

I have a NB3530A sound bar connected to my 60LM7200 TV via optical cable. I have the TV's speakers turned off and get sound through the sound bar however I cannot control the volume with the TV's magic remote.
Is this possible? If not why would I want this setup? It seems silly to have an expensive smart TV with a "magic" remote that will not work with an expensive sound bar from the same manufactuer.
Category: I own this product
Interested in: Troubleshooting
asked 4 months, 1 week ago
User Name:
JoeOdessa
FL
on 60LM7200
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answer 1
I apologize, but no; typically, in order for the TV remote control to operate the volume on an external audio system, it must be connected with the SimpLink feature through a standard HDMI cable. This sound bar does not have such a connection. As such, it will not be compatible with your TV’s controller.
answered 4 months, 1 week ago
User Name:
NeilE
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Question

Power Cord

Can you order a longer power cord for this tv?
Category: I own this product
Interested in: How To use
asked 4 months, 1 week ago
User Name:
Davepdx
on 60LM7200
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answer 1
I apologize, but no; we do not have any power cords available that are longer than the original accessory.
answered 4 months, 1 week ago
User Name:
NeilE
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Question

Network

Does the lm7200 connect to a home computer network?
Category: I own this product
Interested in: How To use
asked 6 months ago
User Name:
Jennikay
Yucaipa, CA, USA
on 60LM7200
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2 answers
Answers
answer 1
Yes. It had WiFi or LAN connection.
answered 4 months, 1 week ago
User Name:
Dutch580
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answer 2
Yes, this television has been designed to connect to a computer network. It has a LAN Port and also has a built-in WiFi module. It is also designed to access your local network using DLNA File Sharing. This is one of our LG Smart TVs.
answered 6 months ago
User Name:
NeilE
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Question

Updates 6.00.11

When we get a new update is there anyway that we can understand what exactly the update did? Is there a list of all the updates we have seen in the last year from when we purchased the device.

Can you make some updates or accessories that can be added to the USB port to allow Bluetooth connection for a keyboard and to be able to hook up audio so I can listen to the TV with a bluetooth headset so my wife does not stay awake.
Category: I own this product
asked 4 months, 2 weeks ago
User Name:
S62242
Wichita, KS, USA
on 60LM7200
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answer 1
We appreciate your interest in this television and its features. This latest update is related to the Operating System of the television. It is designed to improve the efficiency and operation of the product. If a USB keyboard is not currently compatible with this TV, then we have no indication when it will become available. There are also no indications that Bluetooth headphones will ever be compatible with our LG televisions.
answered 4 months, 2 weeks ago
User Name:
NeilE
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Question

Power Supply?

This TV in US supports free voltage?
I bought this 10 days ago at BB, but it is only for 120V (US Only).
I am so wondering which one is right.
Category: I own this product
Interested in: Troubleshooting
asked 4 months, 3 weeks ago
User Name:
SEAN610
on 60LM7200
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answer 1
We appreciate your interest in this television. All LG televisions that are released in the United States are configured to operate on an electrical current of 120V at 60Hz. The listed rating may display a higher voltage, but this is simply to prevent certain damage, should the voltage spike. It is not designed for sustained usage at any voltage higher than 120 volts.
answered 4 months, 3 weeks ago
User Name:
NeilE
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Question

Can Trumotion be turned off on this model? If so, what are the steps to do so?

Category: I own this product
asked 4 months, 4 weeks ago
User Name:
wreck500
on 60LM7200
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answer 1
The TruMotion feature is activated at the factory, and currently does not have any controls available in the menu screens. This feature cannot, currently be deactivated.
answered 4 months, 3 weeks ago
User Name:
NeilE
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Question

Is there an APP to connect ATT Uverse as a receiver on the TV

I am considering buying the LG 60LM7200. Is there an APP available that would allow the TV to act as a receiver on the AT&T Uverse system?
Category: I do not own this product
Interested in: Feature comparison
asked 10 months ago
User Name:
KWnTexas
on 60LM7200
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answer 1
I haven't looked for an app for u-verse on the television. I use u-verse as for my cable and internet. It sets up very easy. When you turn on the television after you hooked-up the at&t reciever it notices it and has you set up the motion remote as the main remote. I am able to change channels, fast-forward, play recorded tv using only one remote. I hope that answers your question
Gender: female
answered 5 months, 2 weeks ago
User Name:
tiablue
Benton Harbor, MI, USA
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Question

What model of WIRELESS keyboard does LG recommend?

Category: I own this product
Interested in: How To use
asked 6 months ago
User Name:
Nrodriguez67
Greenville, TX, USA
on 60LM7200
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answer 1
We appreciate your interest in this television. This unit has not been designed for compatibility with any wireless keyboards. It will, however, be compatible with a USB keyboard for online operations.
answered 6 months ago
User Name:
NeilE
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Question

Is this Smart TV capable of private sound mode without an additional BluRay player

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Interested in: How To use
asked 7 months ago
User Name:
acerdon
United States
on 60LM7200
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answer 1
We appreciate your interest in this Private Sound Mode feature. According to our information, the Private Sound Mode feature is only available on BluRay and Home Theater Systems. It is not added to our Smart TVs. The notice states, “Private Sound Mode audio can only be sent from a disc-based source such as a CD, DVD or BluRay Disc.”
answered 6 months ago
User Name:
NeilE
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Question

Could I log in to Slingbox using built in Internet browser & watch Slingbox ?

Category: I own this product
Interested in: How To use
asked 7 months ago
User Name:
D00D
New York, NY, USA
on 60LM7200
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answer 1
I apologize, but no; this unit is not designed for compatibility with Slingbox.
answered 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

60lm7200 Interlacing on screen images

Bought this tv a few weeks ago. When I watch tv thru my Dish Network vip722 dvr certain fast moving images on screen have an interlaced pattern that only lasts for a split second. The interlace covers the whole object not just the edges. Doesn't do it on the whole screen just certain images. It's completely random. When I watch Blu-ray movies it will happen like two or three times during the movie. There will be a quick interlaced flash on an object or character. Can be quite annoying. My lg 55 inch led tv that I replaced this one with had no such problems. Any ideas what's wrong?
Category: I own this product
Interested in: Troubleshooting
asked 7 months ago
User Name:
Freakinmongoose
on 60LM7200
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answer 1
We regret the inconvenience you have experienced with these images. It is difficult to determine the cause of such distortions. This television model is designed to convert all images into a Full HD Progressive Scan image. This TV is not designed to show any interlaced images on the screen, as all signals are converted to a 1080p format. As such, it is recommended to check the cables first and then the device to which they are connected to determine the source of the distortion.
answered 7 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Where do I connect my wireless stereo headphones?

They have 2 plugs (1 red and 1 white) that need to be connected to the TV.

The headphones are from Acoustic Research,Model AW771.
Category: I own this product
asked 1 year ago
User Name:
Bottfish
Melbourne, FL, USA
on 60LM7200
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2 answers
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answer 1
The only "Audio Out" connection on this set is the Optical Digital Audio Out connection. This works fine for connecting to a stereo set or other audio device that has an Optical In connection. In order to connect to my soundbar, I had to purchase a Digital Audio to Analog converter. Radio Shack sells them. This converter accepts Optical cable input and has female RCA plugs for output. In order to connect your headphones, you would need a patch cable with male RCA connectors and whatever other connector is appropriate with the headset.
Gender: male
answered 7 months ago
User Name:
cmdrfred
Kindred, ND 58051, USA
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answer 2
I apologize, but no; this television has not been designed for compatibility with any wireless headphones, nor any other type of headphones. The only suggestions we can make in this matter would be to connect the TV to a Home Theater System, and then connect your wireless headphones to the Home Theater System instead of the TV.
answered 1 year ago
User Name:
NeilE
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Question

60LM7200

I am another consumer that would like to know when you plan on making the 60LM7200 available again. You offer no other 60" in 240hz, 3D, and Smart. The 60LM7200 has everything. There are consumers ALL over the internet searching for this model. It is the best model out there. Why are you not offering it? It just doesn't make sense. What gives? Can anyone at LG give us an honest answer as to why you are not selling this great model 60LM7200? Do you have plans to announce any 2013 60" models with like or similar features? Hey, LG, if you want to remain and continue to enjoy your new TV popularity, then you need to come clean and start communicating with your customer base. Get the popular models out and available to us. There are enough 60LM7200 customers out here to warrant another production run. What do think? I've read all about and understand that Bestbuy etc... but none are available.
Category: I do not own this product
Interested in: Where to buy
 
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asked 1 year, 3 months ago
User Name:
Supervee
NC
on 60LM7200
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answer 1
We purchased our 60LM7200 from Best Buy in early August this year. Evidently this model was available at that time. Since then, whenever I have been in Best Buy, I have seen the model on display and I'm sure they have them in their storage area.
Gender: male
answered 7 months ago
User Name:
cmdrfred
Kindred, ND 58051, USA
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