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Customer questions and answers for
LG Electronics AN-VC400

Video Call Camera
Customer questions and answers:
47 Questions
 | 
35 Answers
Overall rating:
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Customer questions and answers for LG Electronics AN-VC400

Question

I just bought the AN-VC400 for my 2012 model LG 32LW5700. It is not working. What can be done?

Category: I own this product
Interested in: How To use
asked 1 year, 8 months ago
User Name:
Sandeep
on AN-VC400
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2 answers
Answers
answer 1
Hi, I asked the same question ("Has this item been discontinued"#.

The response I got was that it is not discontinued and suggested I buy it from LGTVMALL. I did that a week ago and it seems LGTVMALL is some 3rd party online payment processing company that cannot tell me anything. They said they don't even have a contact in LG to ask.

It does look like LG are screwing around and not coming clean that they are either discontinuing the product or that they have some major manufacturing delays.

I spoke to Adorama #the only retailer they LG lists here for this product# and they said they cannot get any answer from LG either.

And yes, it is crazy that this wont work with any standard usb webcam...

If you have any luck, please post back here.
answered 1 year, 7 months ago
User Name:
Minty1
+1point
2out of 3found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this television and camera. The 32LW5700 is not from our 2012 product line. The LW5700 series is a 2011 model, and as such, would be compatible with the AN-VC300 model camera. It is recommended to confirm the model number of the television and camera in your possession.
answered 1 year, 8 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Audio quality

Just got my VC400 and connected it to my 60LM7200. Video quality is great and there are lots of controls for it in Skype. Unfortunately, the audio quality is very bad. People on the other end say it sounds like I'm in an empty room with lots of echo. Is there any way to adjust or tweek the audio quality?
Category: I own this product
Interested in: Troubleshooting
 
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asked 8 months ago
User Name:
mikemac
on AN-VC400
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2 answers
Answers
answer 1
The microphone issue seems to be caused by Skype turning the TV's internal speakers back on even though the TV is connected to an external audio system. As a result, there is a slight time difference between the output of the two and Skype's feedback cancellation doesn't work. If I turn the external stereo off, then I don't get the echoing. Just have to remember to reconfigure the whole audio setup every time!
 
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answered 8 months ago
User Name:
mikemac
0points
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answer 2
I apologize, but no; there are no settings available to adjust the audio output experienced on the other end of the connection. The only available option would be the camera speaker test to allow you the chance to hear what is being received and processed.
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Which camera is compatible with the LG5500? Has the AN-VC300 camera been discontinued?

Category: I own this product
asked 1 year, 8 months ago
User Name:
theresa75
Utah
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in our LG products. The LG5500 is not a valid model number. As such, we cannot determine what Video Camera might be compatible with the TV you possess.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Has this been discontinued?

I have been trying to buy this camera for a 47LM7600 TV, but for several months it has been out of stock at all authorized LG stores.
The two stores I spoke to said they have no idea if there will ever be any more back in stock and they said they have not received an answer from the manufacturer (LG).
BestBuy is now showing this as Discontinued.
Is it going to be available again?
Category: I do not own this product
Interested in: Where to buy
asked 1 year, 8 months ago
User Name:
Minty1
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this video camera accessory. We have received no information concerning discontinuation of this camera model. Check the LG TV MALL app on your television to obtain this video camera.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Volume/ channel up/down gestures?

I use the ANVC400 with my 55LM7600. The box the ANVC400 advertises Smart Zoom and gestures capability: volume and channel up and down.

Where are those settings/ gestures?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 9 months ago
User Name:
vb67
NYC
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in the operations of this video camera. The Zoom / Gestures / Volume controls all are performed with the television’s Magic Motion Remote Control device. This notation simply suggests that these features of the controller can work with this device as well.
answered 1 year, 8 months ago
User Name:
NeilE
-3points
0out of 3found this answer helpful.
Question

hello, i want to know if the model 42LS5700-UA is a 2012 line and if this model support the conference camera. Tanx

Category: I own this product
Interested in: Troubleshooting
asked 1 year, 8 months ago
User Name:
DDSSSMM
on AN-VC400
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1 answer
Answers
answer 1
The 42LS5700 is a 2012 TV. The TV will support the camera.
answered 1 year, 8 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

WHAT skype webcamcan i use for lg 55LM6400

I need to purchase a webcam for my LG 55LM6400, WHAT IS COMPATIBLE AND WHERE CAN I GET ONE
Category: I own this product
Interested in: How To use
asked 1 year, 8 months ago
User Name:
TEZLADE
Blue Springs, MO, USA
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this television and its compatible accessories. Yes, the 55LM6400 is Skype ready. A Skype subscription is required, and the TV must be connected with the AN-VC400 Video Camera. Check the LG TV MALL app on your television to obtain this video camera. It may also be available through your local electronics store.
answered 1 year, 8 months ago
User Name:
NeilE
-4points
0out of 4found this answer helpful.
Question

When will the AN-VC400 stock be replinished? Will LG make other devices compatible with Smart TVs?

I have 60PM6700-UB Plasma TV and I want to use it to Skype. Apparently, the only device that will allow me to do this is the AN-VC400 webcam. This item seems to be on backorder everywhere, to the point where some websites list it as discontinued. When will more of this product be available?

With the lack stock, would LG please work with Logitech to make their webcams compatible with their SmartTVs. A simple firmware update should give owners this option. If LG won't, why, especially in light of the scarcity of their sole compatible webcam.
Category: I own this product
Interested in: How To use
asked 1 year, 7 months ago
User Name:
Santa1225
on AN-VC400
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1 answer
Answers
answer 1
We regret the difficulty you have experienced in locating this LG Video Camera. Check the LG TV MALL app on your television to obtain this video camera. It may also be available through your local electronics store. Your suggestion concerning the firmware update has been forwarded to our product design team for consideration.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I have a LS5700 and want to know if the AN-VC400 is compatible with it and how to use it?

Thanks.
Category: I own this product
Interested in: How To use
asked 1 year, 7 months ago
User Name:
Webcam
on AN-VC400
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes; the LS5700 television series is designed for compatibility with the AN-VC400 Video Call camera.
answered 10 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

wilI the camera AN-VC400 work with PM 9700 PLASMA

Category: I do not own this product
Interested in: Specifications
 
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asked 1 year, 8 months ago
User Name:
kobby
North America
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this television and its features and accessories. Yes, this television model is designed for compatibility with the AN-VC400 camera.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

what web cam should we use to do vdio calling the, model is 47lv5500-ta.

Category: I own this product
Interested in: How To use
asked 1 year, 7 months ago
User Name:
chinna
hydrabad
on AN-VC400
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1 answer
Answers
answer 1
Our offices, in the United States, do not have any product information for India. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/in/support/contac....
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

webcam for 60LM7200

Just got the 60LM7200. Which is the right webcam to begin using skype? Also, where can I buy the proper item? Last, do all of the webcams for smart tv contain both the speakers and the microphones?
Category: I do not own this product
Interested in: Where to buy
asked 1 year, 7 months ago
User Name:
golfnfool
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this television and its accessories. A Skype subscription is required, and the TV must be connected with the AN-VC400 Video Camera. Check the LG TV MALL app on your television to obtain this video camera. It may also be available through your local electronics store.
answered 1 year, 7 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Does work camer AN-VC400 with my smart tv 42LM669S

All function does work but I have not picture from web cam
What I must do
Category: I own this product
asked 1 year, 7 months ago
User Name:
asime
Bosnia and Hercegowina
on AN-VC400
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1 answer
Answers
answer 1
Our offices, in the United States, do not have product information for Bosnia and Herzegovina. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/hr/podrska/kontak....
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is this camera compatible with my 55LW5600 TV?

I have a 55LW5600 TV purchased 11/5/2011. Is this camera compatiible with this TV?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 6 months ago
User Name:
FX72
on AN-VC400
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1 answer
Answers
answer 1
I apologize, but no; the 2011 model televisions are not compatible with the 2012 model Video Call Camera. The 55LW5600 will require the AN-VC300 camera.
answered 1 year, 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

I just bought LM72 model LG smart 3d TV, trying to get a web cam so I can use Skype.

But not sure which camera will work on my TV because I can't find on the list of compatible LG TV, the model that I have for the LG AN-V400.
Category: I own this product
asked 1 year, 4 months ago
User Name:
Joetx3567
Texas, USA
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this television and its compatible accessories. The AN-VC400 is the correct camera for the Skype functionality of this TV.
answered 1 year, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I GET A LG 47GA6400, WHAT WEB CAMERA IS COMPATIBLE ?

Category: I own this product
Interested in: How To use
asked 1 year, 4 months ago
User Name:
Anonymous
United States
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this television. At this time, none of the LG Video Cameras are found to be compatible with the Google televisions. We have no information regarding any camera compatibility.
answered 1 year, 4 months ago
User Name:
NeilE
-1point
1out of 3found this answer helpful.
Question

Is the AN-VC400 camera compatible with my 42LN5700 LED TV?

I have an LG LED TV, model 42LN5700 and I would like to know if I can use the AN-CV400 camera, or if there is any other camera that I can use. Thanks
Category: I own this product
asked 1 year, 3 months ago
User Name:
MemoHM
Miami, FL, USA
on AN-VC400
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
We appreciate your interest in this television and its compatible accessories. According to page 10 of the owner’s manual, this TV is compatible with both the AN-VC400 and AN-VC500 video call cameras.
answered 1 year, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

AN-VC400

Is the AN-VC400 compatabile with the 42LN5700-UH if not what camera can I get to use Skype with my television.
Category: I do not own this product
Interested in: Specifications
asked 1 year, 2 months ago
User Name:
cswart40
Hillsborough, NC 27278, USA
on AN-VC400
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
We appreciate your interest in this television and its compatible accessories. According to page 10 of the owner’s manual, this television is compatible with both the AN-VC400 and the AN-VC500 video cameras.
answered 1 year, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Which Skype Webcamera should be used with the LG 65LW6500?

Category: I own this product
Interested in: How To use
asked 1 year, 1 month ago
User Name:
whhumph
USA
on AN-VC400
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1 answer
Answers
answer 1
We appreciate your interest in this television and its accessories. The 2011 model Smart TVs, such as the LW6500 series, are designed to use the AN-VC300 model LG video conference camera.
answered 1 year, 1 month ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Can I Record video and send the video?

How does this camera work, would I be able record anything and send to my other people?
Category: I own this product
Interested in: How To use
asked 11 months ago
User Name:
Yunele
New York, NY, USA
on AN-VC400
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0out of 0found this question helpful.
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1 answer
Answers
answer 1
I apologize, but no; this camera is not designed to retain any data from operations. It is designed as a webcam only. The LG TVs, for which it was designed, also do not have storage retention for video content.
answered 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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