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Most Recent Questions
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Customer questions and answers for
BP620

3D-Capable Blu-ray Disc™ Player with SmartTV and Wireless Connectivity
Customer questions and answers:
152 Questions
 | 
158 Answers
Overall rating:
4.445 out of 5
4.4
out of
5
(245 Reviews)236

Customer questions and answers for LG Electronics BP620

Question

How do I get netflix to work through my BLU-Ray player?

I have a working wireless connection but netflix is unable to connect, do I need to register in LG SmartTv for this to work?
Category: I own this product
Interested in: How To use
asked 1 year, 9 months ago
User Name:
pltrotter
Corpus Christi, TX, USA
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, it is necessary to register with the LG Smart TV Apps Store, or Premium Apps. It is also necessary to have an account established with Netflix. If you have additional questions about this setup, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 9 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I play streaming content from my PC on it

My media streaming software just says to find a player that is DLNA or UPnP compatable to stream content from my PC to my TV. Will I be able to with this player?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 11 months ago
User Name:
souporjuice
on BP620
-2points
0out of 2found this question helpful.
3 answers
Answers
answer 1
I’ve latest firmware and here is the answer. You may not like it so. Yes, you can stream, but…
1. You will need DLNA player.
2. Very few formats are supported. For example I’ve a few mkv files and it cannot play any of them, but LG web site claims it can. It also cannot play DivX. At least in either case I didn’t find any one that it can play.
3. As another user answered, it cannot pause or rewind anything that it streams.
4. I’ve last year model LG BD670 and it can play and pause all files that I gave to it. It also can find and stream from shared drive – no DLNA is needed.
5. The minor advantage of BP620 is in playing VOB files. Everything else close to disaster in comparison to BD670, which is not perfect either.
Gender: male
answered 1 year, 8 months ago
User Name:
svb1
United States
+1point
1out of 1found this answer helpful.
answer 2
You can but you cannot Pause your movies. The player has a Great Picture and fast menus but I discovered I could not Pause any files except .mp4's.
My other player works just fine. LG has a glitch in their Firmware on these New units and only tell you that its your computer that is at Fault when the problem is the player.
So to answer your Question YES you can stream movies but enabling DLNA on y our PC does not work you have to install their unstable Nero Software. I suggest a Player that is specific to Media or a BD570 which works with DLNA or UPnP
Gender: male
 
Products related to my answer
BD570
4.6 out of 5(200)
 
 
 
 
 
answered 1 year, 9 months ago
User Name:
leftkeywest
Florida
0points
0out of 0found this answer helpful.
answer 3
This blu-ray player is DLNA ready. But I can not tell you yes or no. Due to the fact that I do not know what type of program your using to with it. Please contact LG's Customer Service team at www.LGusa.com/support for assistance troubleshooting.
answered 1 year, 11 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

What is the Wi-Fi speed of the BP620?

Home network LANs use 802.11b/g/n. What is in the BP620 and what is its speed capability.
asked 2 years, 3 months ago
User Name:
whocares
on BP620
0points
1out of 2found this question helpful.
2 answers
Answers
answer 1
Just to make clear what LGJoel stated, this means that though this player does play with wireless-n; it will not communicate with your network if your network is set to 5ghz.

I found this out the hard way and it's pretty unfortunate for my home as we use the 5ghz band for our n-network. I had to buy another router just to get thing thing on my network.

Calling a product certified n but in the end it's only capable of communicating on the 2.5ghz spectrum is misleading. Users of n-networks use it for the faster speeds over g-networks; the faster speeds are only achievable in the 5ghz spectrum.
Gender: male
answered 2 years, 1 month ago
User Name:
capslock118
New Haven, CT
+2points
3out of 4found this answer helpful.
answer 2
This player has an IEEE 802.11b/g/n (2.4GHz band) internal antenna.
answered 2 years, 3 months ago
User Name:
LGJoel
+4points
4out of 4found this answer helpful.
Question

How do i set audio out to optical cable only?

I currently have a HDMI cable connecting my TV and also a optical cord connecting my speakers. Currently sound is coming both from the TV AND the speakers (optical). How can i set it so sound only comes out of optical?
Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
dwee
Los Angeles, CA, USA
on BP620
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
Turn TV sound on "Mute".
answered 1 year, 11 months ago
User Name:
Anonymous
Cherry Hill, NJ
0points
0out of 0found this answer helpful.
answer 2
The OPTICAL and HDMI audio signals are both digital audio signals. There is no setting available to limit the audio signal to only one audio output. It is therefore recommended, in this situation, to simply MUTE the TV if you choose to use the external speaker system.
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Changing netflix accounts

I recently created a new netflix account and i wanted to replace it on my lg bp6320 but i dont know how or where to replace the old netflix account that is on my bp6320
Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
Ssimon471
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Go to Settings and in General you will see a list like VUDO NETFLIX and some Others. When you highlight one of those and click the Center Key a dialog will ask you if you want to UN-Register.

just Say Yes then Netflix will ask you if your a Member next time you launch it
Gender: male
answered 1 year, 9 months ago
User Name:
leftkeywest
Florida
+1point
1out of 1found this answer helpful.
answer 2
We appreciate your interest in this BluRay player. The NETWORK menu has a section specifically for Netflix content. This allows an option to DEACTIVATE NETFLIX. Once this has been done, you can set up Netflix with your new account.
answered 1 year, 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

My BP620 3D player is connected to my LG TV but the input cannot connect to it. What should I do?

Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
55LM6700
4.7 out of 5(96)
 
 
 
BP620
4.6 out of 5(105)
 
 
 
 
 
asked 1 year, 10 months ago
User Name:
cdement
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Try another HDMI port or use the Composite outputs to Test is the Player is working. Then try on another TV if it works you could have a Bad hdmi cable or a issue with your hdmi port.
Gender: male
 
Products related to my answer
BD570
4.6 out of 5(200)
 
 
 
 
 
answered 1 year, 9 months ago
User Name:
leftkeywest
Florida
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this player. All that should be required, for proper operation, is some audio/video connection from the player to the television, as well as the proper input selection on the TV to match. If this does not work already, then additional information would be needed in order to determine what might be causing the problem. Please contact our Customer Interactive Center at 800-243-0000 for assistance in this matter.
answered 1 year, 10 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

NETFLIX ON HOME SCREEN?

Is it possible to add Netflix to the homescreen down on the menu at the bottom?
Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
JayElP
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
When I'm in MY APPS and then click the green button to Edit, it gives an error - YOU CANNOT EDIT THIS APP.

So, any other advice that might actually work??!
answered 1 year, 5 months ago
User Name:
JayElP
0points
0out of 0found this answer helpful.
answer 2
To alter or arrange the icons, use the MY APPS tab to edit their positions. To add a Premium App on the MY APPS list, go to the PREMIUM panel and press the GREEN button. Select the app you wish and select the ADD TO MY APPS button on the screen. If you have additional questions, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 5 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Player does'nt recognize 3D connection.

Player(BP-620) is connected to 3D TV,but when I try to watch 3D disc,I get a pop up message saying it's not connected to 3D display-which is wrong,because IT IS!!I've updated player also.HELP!
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 4 months ago
User Name:
evitafan7
Bridgeport, NY, USA
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Are you using an HDMI cable for the connection? It needs to be the newer high speed 1.4 version HDMI cable for many 3D Blu-Ray players. If it says the cable has ethernet in it, then it is version 1.4.
Gender: male
answered 1 year, 4 months ago
User Name:
PHDave
California, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this player. Check the settings on the TV, to ensure that the 3D settings are active. It may also be recommended to upgrade your HDMI cable to the latest version available, to make sure it can process the bandwidth required for 3D content. If you have additional questions, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why won't my BP620 play Hulu Plus movies without buffering every 30 seconds?

I can play Hulu on my computer with no problem, but when I try and play it on my new BP620 it buffers every 30 to 45 seconds. It says right on the box that it has hulu plus, netflix, vudu ect. but it buffers all of them! I checked for updates, but it said they were all up-to-dates! What is wrong?
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
BP620
4.6 out of 5(105)
 
 
 
 
 
asked 1 year, 4 months ago
User Name:
NaeRae
McCook, NE 69001, USA
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Once I setup my Blu-ray player, I tried to play my 3-D Dis of the transformer and it keep giving me "Dis Error" is something wrong with the player or dis?
Gender: female
 
Products related to my answer
BP620
4.6 out of 5(105)
 
 
 
 
 
answered 10 months ago
User Name:
Faithful15
United States
0points
0out of 0found this answer helpful.
answer 2
Typically, a computer can use its Random Access Memory or even some Hard Disk Drive space to assist with buffering requirements. Also, if the network traffic is high, this can cause more restriction to the content by the other data users. You may try connecting a USB Flash Drive to the USB port on the player. This may add some additional drive space and allow more data to be stored. If this does not resolve the matter, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why is my bp620 is no longer "seeing" my wireless network?

My player will not connect to my router. The player is not even picking up wireless networks in the area. It says it sees a network named 0: 0: 0: 0: 0: 0:, but no other devices in my home see this network, and it is not the name of my home network. I've tried unplugging the router and restarting it. Is there a way to reset something on the blu-ray? What else can I try?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 1 month ago
User Name:
skier416
Deerfield, IL, USA
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Update the software
or reset the system
Gender: male
answered 3 months, 2 weeks ago
User Name:
cisco36
Michigan, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this BluRay player. Press the HOME button and select the OTHERS menu. Once here, scroll down to INITIALIZE and select FACTORY SET. If this does not resolve the matter, please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

is the wi-fi on bp 620 bg n

specs just say wi fi doesn't type
Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
zeke5253
on BP620
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have connected it to both G and N without issue.
Gender: male
answered 5 months, 1 week ago
User Name:
Doug57
Denver, Co
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this player. According to the specifications listed on page 65 of the Owner’s Manual, the network jack on this unit is a 10/100 Mb connection, with an IEEE 802.11 b/g/n integrated module, which operates on the 2.4GHz bandwidth.
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

3d Vudu

is this model BP620 compatible with VUDU 3D streaming?
asked 2 years, 4 months ago
User Name:
Fluffernutter
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Whether you can see a VUDU stream in 3D will depend on the 3D TV you are using.
answered 2 years, 2 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

HDMI output from BP620 to LG LM62 TV input 1 audio to an amp how do I set the

an amp how do I set up the audio output of a optical fiber cable to the amp?
asked 2 years, 4 months ago
User Name:
Anonymous
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but we do not have a television with a model number of LM62. However, if this is one of the LM6200 series of television, then we may be able to assist. Connect your BluRay player to the TV using the HDMI cable. Once this connection has been made, connect the TV to your audio system using the OPTICAL Digital Audio Output jack. If you have additional questions about this setup, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why doesnt my Blu Ray BP620 connect with the LAN internet?

The message that keeps coming up is saying please check if MAC address is registered with your Internet service provider? I don't understand why that would get in the way with the connection of the internet through the Ethernet cable connected to the Blu Ray.
asked 2 years, 4 months ago
User Name:
BGood
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the difficulty you have experienced with this player and its connections. If the unit is connected with a standard Ethernet cable, it is recommended to make sure that the Wi-Fi settings have been deactivated in the player. If this does not resolve the matter, then it would be recommended to contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 2 years, 3 months ago
User Name:
NeilE
-1point
1out of 3found this answer helpful.
Question

unable to get netflix to connect

asked 2 years, 3 months ago
User Name:
katzilla
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this service. We would be more than happy to assist in any manner possible. In order to do so, please provide the model number of this unit. Please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 3 months ago
User Name:
NeilE
-6points
0out of 6found this answer helpful.
Question

Do any of your BluRay players stream Amazon VOD?

asked 2 years, 3 months ago
User Name:
Marynorrie
on BP620
-1point
2out of 5found this question helpful.
1 answer
Answers
answer 1
Amazon Video On Demand has been added to our 2011 Smart TV products.
answered 2 years, 3 months ago
User Name:
LGJoel
-5points
1out of 7found this answer helpful.
Question

How do I set up Netflix?

asked 2 years, 3 months ago
User Name:
Feli
on BP620
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
There are several ways to connect Netflix to a device. In order to determine that which would best serve your device, we would need to know the model number of the product in question.
answered 2 years, 3 months ago
User Name:
NeilE
-11points
0out of 11found this answer helpful.
Question

Does BD620 or any player have zoom?

Does any LG blue ray dvd palyer have zoom? I've heard the BD 300 did. Where can you download the users manuals and view the remote controls for the players? What player replaced the BD670? Thanks.
asked 2 years, 3 months ago
User Name:
Leesize
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the BD620 offers a zoom function.
answered 2 years, 3 months ago
User Name:
LGJoel
0points
1out of 2found this answer helpful.
Question

3d playback from usb hdd and dts audio to dd??

Hi!
1) I own an lg 3d (lw5400) which is capable of playing .mkv from usb but not with dts audio...if I buy this bp620 player, is it going to be able to play .mkv files with dts audio from my usb-hdd direct to my tv's speakers via HDMI comnnection? I mean does it decode/downgrade DTS to Dolby digital which is supported by my TV?
2) Also can this bp620 play .mkv 3d files from usb-hdd (either sbs or hbs) ??
Thanks!
asked 2 years, 3 months ago
User Name:
pamarakos
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our offices, in the United States, do not have product parts information for Greece. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/gr/support/contac....
answered 2 years, 3 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Does your BP620 stream Amazon Instant?

I have you BD670 and it works fine with Amazon Instant video streaming. Now I a second unit and will buy the newer model as long as it has Amazon streaming.
asked 2 years, 3 months ago
User Name:
Gunner
New Jersey
on BP620
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At this time the 2012 model Smart TVs do not have an App available to provide Amazon VOD. While it may be possible for this feature to be added in the future, we have no indication when, or if, Amazon will allow for this addition to our products.
answered 2 years, 2 months ago
User Name:
LGJoel
0points
1out of 2found this answer helpful.
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