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Home Theater Systems Q & A
Customer questions and answers for
LG Electronics BH6820SW
3D-Capable Blu-ray Disc™ Home Theater System with Smart TV and Wireless Speakers
Customer questions and answers for LG Electronics BH6820SW
Question
how do i install this system with a cable box?
BH6820DSW
Category: I own this product
asked 8 months ago on BH6820SW
User Name:
grinch
+1point
1out of 1found this question helpful.
1 answer
Answers
Question
How do I find the wireless MAC address for a BH6820SW Blu-ray player?
The wireless network I connect to only allows specific MAC addresses to connect. I need to get the MAC address for the blu-ray so it can be added to the list.
Category: I own this product
asked 10 months ago on BH6820SW
User Name:
Stevendh
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
There is another way. I connected to a different wireless network that didn't require the MAC address and once it was connected, all pertinent networking info, including the MAC address, was displayed.
answered 10 months ago
User Name:
Stevendh
0points
1out of 2found this answer helpful.
answer 2
We appreciate your interest in this Home Theater System. The MAC Address will be available through only one of two methods. First, it may be listed on a label on the back of the system itself. If this turns out to not be the case, however, and since the listing is not readily available through the menu, the only way to get it will be to turn off the network restrictions to locate the MAC Address, add it to your system, and then reactivate the security settings.
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question
can you make subwoofer wireless only on lg bh6820sw
Category: I do not own this product
Interested in: Specifications
asked 9 months ago on BH6820SW
User Name:
lugar
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, only the rear speakers
Gender: male
answered 7 months ago
User Name:
JasonA
Collegeville, PA 19426, USA
0points
0out of 0found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.LGusa.com/support for assistance.
answered 9 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question
Just for comformation, I can play both blue ray DVDs and regular DVDS on my 3D system???
Category: I own this product
Interested in: How To use
asked 11 months ago on BH6820SW
User Name:
Blackknight
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes i believe
Gender: female
answered 11 months ago
User Name:
Pmur
Los Angeles, CA, USA
-1point
0out of 1found this answer helpful.
answer 2
Yes, this Home Theater System is capable of the playback of both BluRay and DVD Video discs. This information can be viewed on the PLAYABLE DISCS chart on page 8 of your owner’s manual.
answered 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question
netflecks
how to get to run netflicks and access code on wifi 0n LG BH6820SW
Category: I own this product
asked 3 weeks, 1 day ago on BH6820SW
User Name:
dobroguy
+3points
3out of 3found this question helpful.
2 answers
Answers
answer 1
Please be advised to log on your own Netflix account from your home WIFI network. Look for your account setting of pairing a mobile device with your account. You'll be asked to enter info like a serial code of your system on your Netflix account, then there will be a verification code popping up on your HDTV screen. After you confirm the code on your Netflix account, you will be asked to sign on your Netflix account through the system. Follow the steps, check on the save password option, then Netflix will automatically sign you in whenever you turn on your home theater system.
Gender: male
answered 1 week, 2 days ago
User Name:
Alex2013LG
New York, NY, USA
+3points
3out of 3found this answer helpful.
answer 2
We appreciate your interest in the operations of this Home Theater System. The Netflix app should be located in the PREMIUM APPS content. Be certain that the player is recognizing your home network. You will want to have the Netflix ESN information from the NETWORK menu. You must also have a subscription to Netflix already. Please contact our Customer Interactive Center at 800-243-0000 should you have additional questions regarding this matter.
answered 3 weeks, 1 day ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question
Why does system power off?
While either streaming netflix or pandora, system powers off on it's own. I have checked auto power off and it is off. It seems to do it at no certain time.
Category: I own this product
asked 1 week, 6 days ago on BH6820SW
User Name:
deputydan
Missouri
0points
2out of 4found this question helpful.
2 answers
Answers
answer 1
It has to do with your home network's internet connection and your HDTV's setting. Either an unstable internet signal or Smart HDTV's energy saving mode may affect the performance of this system. First of all, this home theater system is Smart that comes with energy saver coordinating with connected Smart HDTV for any inactivity detected. If your HDTV is set to an energy saving mode (minimum, medium, or maximum), once your internet signal drops then comes back on after a few seconds without having your attention, your HDTV may automatically power off or set to sleep, which causes this system to shut down immediately. I suggest you to upgrade your internet download/upload speed for smooth streaming with this system.
Gender: male
answered 1 week, 2 days ago
User Name:
Alex2013LG
New York, NY, USA
+4points
4out of 4found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this Home Theater System. It does seem that this unit may not be operating as designed. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 1 week, 3 days ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question
LG BH6820SW iPod / iPad / iPhone Compatability
Will the iPod / iPad / iPhone input play both sound and video? Or is it like the LHB 336 which only plays sound - no video?
asked 1 year, 2 months ago on BH6820SW
User Name:
smash250
Washington, DC, USA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may not be possible for this soundbar to utilize an iPod. Such a device typically requires additional software for compatibility, which cannot be added to this unit. It can only use an MP3 player that does not require compatibility software.
answered 10 months ago
User Name:
LGJoel
-4points
0out of 4found this answer helpful.
Question
Is the LG Magic Remote compatible with this system?
Just curious if I can use the same magic remote I got with my smart tv to control this system as well
asked 1 year, 1 month ago on BH6820SW
User Name:
strange4life9
Fargo, ND, USA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Magic Remote is currently only compatible with certain 2012 LG TVs.
answered 1 year ago
User Name:
LGJoel
+1point
1out of 1found this answer helpful.
Question
instructions
where can i download installation instructions
asked 1 year, 1 month ago on BH6820SW
User Name:
jaybone
fl
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I apologize, but we do not have installation guides available for download. Accessories and related documentation can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491.
answered 1 year, 1 month ago
User Name:
NeilE
-5points
0out of 5found this answer helpful.
Question
HDMI connections
In comparing BH6820SW & BH6720S both show 2 HDMI connections.
BH6820SW shows 2 HDMI-Out
BH6720S shows 1 HDMI-Out & 1 HDMI-In
Is this correct??
Info from BestBuy website specs show both have 2 HMI-Out?
BH6820SW shows 2 HDMI-Out
BH6720S shows 1 HDMI-Out & 1 HDMI-In
Is this correct??
Info from BestBuy website specs show both have 2 HMI-Out?
asked 1 year ago on BH6820SW
User Name:
sanpan1
Kent Ohio
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 10 months ago
User Name:
LGJoel
-5points
0out of 5found this answer helpful.
Question
Do you need a amp (receiverer) to connect BH6820SW?
I have not seen any where that a receiver is necessary to connect the home theather to, in order for it to deliver sound.
asked 1 year ago on BH6820SW
User Name:
aries
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You do not need anything extra to make this home theater system work. It will work as is.
answered 11 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question
How to set speakers for best surround sound
need some suggestions on setting up rear speakers for best effect
Category: I own this product
asked 11 months ago on BH6820SW
User Name:
Pmur
Los Angeles, CA, USA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Set the distance between the main unit and the wireless receiver within 32 feet of each other. Optimum performance can be implemented only when the unit and the wireless receiver are within a distance of between 6 feet and 32 feet. Any longer distance can cause communication failure. If you require any information more specific than this, please contact our Customer Interactive Center at 800-243-0000.
answered 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question
why can't i edit the country setting to usa
Category: I own this product
asked 10 months ago on BH6820SW
User Name:
zeal
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several “settings” having to do with the location where the product is located. There is the REGION CODE, AREA CODE, and LANGUAGE CODE. The AREA CODE has to do with the parental restrictions relating to the video ratings system. The LANGUAGE CODE is to modify the language of the DISC AUDIO, DISC SUBTITLE and DISC MENU initial settings. The REGION CODE regulates the discs that can be used in a certain country, and cannot be changed.
answered 10 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question
Will the BH6820SW Home Theater System work with a QWERTY remote?
Even youtube requires your to type in search items. I want to make sure this item has technology that goes beyond the 2 taps for B, 3 taps for C, etc. that started in the last century.
Category: I do not own this product
asked 9 months ago on BH6820SW
User Name:
Samgirl
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 9 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question
I can't get the wireless rear speakers to work.
I read the directions on the cd and they said to connect the wires from the rear speakers to the wireless receiver. But it does not say when/how to disconnect them.
Category: I own this product
Interested in: How To use
asked 9 months ago on BH6820SW
User Name:
MBMB
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this Home Theater System. The rear speakers should not be disconnected from the wireless receiver. Without this connection, there is no way for the audio signal to be obtained from the wireless transmitter. The wireless receiver must also be connected to a power supply, else there will be no power to run the speakers or to receive the signal. If this is not the case, then please contact our Customer Interactive Center at 800-243-0000 to further troubleshoot the situation.
answered 9 months ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question
nintendo wii
I would like to know how to connect the nintendo wii to the suround sound system for it to work with sound
Category: I own this product
Interested in: How To use
asked 8 months ago on BH6820SW
User Name:
mtlhelp
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this audio system. The BH6820SW has two audio input jacks. These are the RED/WHITE analog audio jacks and the OPTICAL digital audio jack. The best option for a game system would be to connect your game system, and any other devices, to your television, and then send one connection from the TV AUDIO OUTPUT to the audio system.
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question
i can't pairing wireless speakers
hi i have a bh6820sw home theather and i can't pairing the wireless speakers, let me know what can i do
Category: I own this product
Interested in: How To use
asked 8 months ago on BH6820SW
User Name:
eduardpr
Puerto, San Juan, Puerto Rico 922, Puerto Rico
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this Home Theater System. Before a connection can be made with the wireless speakers, the WIRELESS CONNECTOR card must be installed in the back of the player. Once installed, turn on the main unit. Both it and the wireless receiver will be automatically connected. If you continue to have difficulties, please contact our Customer Interactive Center at 800-243-0000 for additional assistance in this matter.
answered 8 months ago
User Name:
NeilE
-1point
1out of 3found this answer helpful.
Question
Can my TV use the home theatre speakers?
Is it possible to have normal TV broadcasts use the home theater speakers?
asked 1 year, 1 month ago on BH6820SW
User Name:
Freddy
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
When a home theater system as been properly connected to a television, all audio signals will be transmitted to the speakers. The audio signal must be a surround sound format in order to fill all the speakers. Any additional information would require the model number of the TV in question. Please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 1 month ago
User Name:
NeilE
-6points
0out of 6found this answer helpful.
Question
is this system dual voltage or is it just 120v?
asked 1 year, 1 month ago on BH6820SW
User Name:
12baseball
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to provide a correct answer, it will be necessary to have the model number of the unit. Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 1 year ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question
i cant get wireless speakers to work?
i did the pairing but yet they still dont work. what am i doing wrong. is there something else i need to do?
asked 1 year ago on BH6820SW
User Name:
shanhums
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 1 year ago
User Name:
LGJoel
-14points
0out of 14found this answer helpful.