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Customer questions and answers for
BH6820SW

3D-Capable Blu-ray Disc™ Home Theater System with Smart TV and Wireless Speakers
Customer questions and answers:
80 Questions
 | 
81 Answers
Overall rating:
4.2 out of 5
4.2
out of
5
(40 Reviews)40

Customer questions and answers for LG Electronics BH6820SW

Question

how do i install this system with a cable box?

BH6820DSW
Category: I own this product
asked 2 years, 1 month ago
User Name:
grinch
on BH6820SW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this Home Theater System. It is recommended to connect your cable box directly to your television, and then run an audio output connection from the TV to the system.
answered 2 years, 1 month ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question

Just for comformation, I can play both blue ray DVDs and regular DVDS on my 3D system???

Category: I own this product
Interested in: How To use
asked 2 years, 5 months ago
User Name:
Blackknight
on BH6820SW
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes i believe
Gender: female
answered 2 years, 4 months ago
User Name:
Pmur
Los Angeles, CA, USA
-1point
0out of 1found this answer helpful.
answer 2
Yes, this Home Theater System is capable of the playback of both BluRay and DVD Video discs. This information can be viewed on the PLAYABLE DISCS chart on page 8 of your owner’s manual.
answered 2 years, 5 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How do I find the wireless MAC address for a BH6820SW Blu-ray player?

The wireless network I connect to only allows specific MAC addresses to connect. I need to get the MAC address for the blu-ray so it can be added to the list.
Category: I own this product
asked 2 years, 4 months ago
User Name:
Stevendh
on BH6820SW
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
There is another way. I connected to a different wireless network that didn't require the MAC address and once it was connected, all pertinent networking info, including the MAC address, was displayed.
answered 2 years, 4 months ago
User Name:
Stevendh
0points
1out of 2found this answer helpful.
answer 2
We appreciate your interest in this Home Theater System. The MAC Address will be available through only one of two methods. First, it may be listed on a label on the back of the system itself. If this turns out to not be the case, however, and since the listing is not readily available through the menu, the only way to get it will be to turn off the network restrictions to locate the MAC Address, add it to your system, and then reactivate the security settings.
answered 2 years, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

can you make subwoofer wireless only on lg bh6820sw

Category: I do not own this product
Interested in: Specifications
asked 2 years, 2 months ago
User Name:
lugar
on BH6820SW
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, only the rear speakers
Gender: male
answered 2 years ago
User Name:
JasonA
Collegeville, PA 19426, USA
0points
0out of 0found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.LGusa.com/support for assistance.
answered 2 years, 2 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

netflecks

how to get to run netflicks and access code on wifi 0n LG BH6820SW
Category: I own this product
asked 1 year, 6 months ago
User Name:
dobroguy
on BH6820SW
+3points
3out of 3found this question helpful.
2 answers
Answers
answer 1
Please be advised to log on your own Netflix account from your home WIFI network. Look for your account setting of pairing a mobile device with your account. You'll be asked to enter info like a serial code of your system on your Netflix account, then there will be a verification code popping up on your HDTV screen. After you confirm the code on your Netflix account, you will be asked to sign on your Netflix account through the system. Follow the steps, check on the save password option, then Netflix will automatically sign you in whenever you turn on your home theater system.
Gender: male
 
Products related to my answer
BH6820SW
4 out of 5(26)
 
 
 
 
 
answered 1 year, 5 months ago
User Name:
Alex2013LG
New York, NY, USA
+4points
4out of 4found this answer helpful.
answer 2
We appreciate your interest in the operations of this Home Theater System. The Netflix app should be located in the PREMIUM APPS content. Be certain that the player is recognizing your home network. You will want to have the Netflix ESN information from the NETWORK menu. You must also have a subscription to Netflix already. Please contact our Customer Interactive Center at 800-243-0000 should you have additional questions regarding this matter.
answered 1 year, 6 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Why does system power off?

While either streaming netflix or pandora, system powers off on it's own. I have checked auto power off and it is off. It seems to do it at no certain time.
Category: I own this product
asked 1 year, 5 months ago
User Name:
deputydan
Missouri
on BH6820SW
+1point
3out of 5found this question helpful.
2 answers
Answers
answer 1
It has to do with your home network's internet connection and your HDTV's setting. Either an unstable internet signal or Smart HDTV's energy saving mode may affect the performance of this system. First of all, this home theater system is Smart that comes with energy saver coordinating with connected Smart HDTV for any inactivity detected. If your HDTV is set to an energy saving mode (minimum, medium, or maximum), once your internet signal drops then comes back on after a few seconds without having your attention, your HDTV may automatically power off or set to sleep, which causes this system to shut down immediately. I suggest you to upgrade your internet download/upload speed for smooth streaming with this system.
Gender: male
 
Products related to my answer
BH6820SW
4 out of 5(26)
 
 
 
32LM6200
4.8 out of 5(12)
 
 
 
 
 
answered 1 year, 5 months ago
User Name:
Alex2013LG
New York, NY, USA
+4points
5out of 6found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this Home Theater System. It does seem that this unit may not be operating as designed. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 1 year, 5 months ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question

Replacement Remote

i have the lg wireless blue ray home theater system and have lost my remote where can i get another
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 5 months ago
User Name:
Stalecupcake
on BH6820SW
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I was also missing the remote when I purchased this item. I was able to order one through Sears Parts Direct. I received it within a week.
Gender: female
answered 1 year, 4 months ago
User Name:
Anonymous
Peoria, AZ, USA
0points
0out of 0found this answer helpful.
answer 2
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for the Remote Control is AKB73596101.
answered 1 year, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

LG BH6820SW iPod / iPad / iPhone Compatability

Will the iPod / iPad / iPhone input play both sound and video? Or is it like the LHB 336 which only plays sound - no video?
asked 2 years, 7 months ago
User Name:
smash250
Washington, DC, USA
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It may not be possible for this soundbar to utilize an iPod. Such a device typically requires additional software for compatibility, which cannot be added to this unit. It can only use an MP3 player that does not require compatibility software.
answered 2 years, 3 months ago
User Name:
LGJoel
-4points
0out of 4found this answer helpful.
Question

Is the LG Magic Remote compatible with this system?

Just curious if I can use the same magic remote I got with my smart tv to control this system as well
asked 2 years, 6 months ago
User Name:
strange4life9
Fargo, ND, USA
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Magic Remote is currently only compatible with certain 2012 LG TVs.
answered 2 years, 5 months ago
User Name:
LGJoel
+1point
1out of 1found this answer helpful.
Question

instructions

where can i download installation instructions
asked 2 years, 6 months ago
User Name:
jaybone
fl
on BH6820SW
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
I apologize, but we do not have installation guides available for download. Accessories and related documentation can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491.
answered 2 years, 6 months ago
User Name:
NeilE
-6points
0out of 6found this answer helpful.
Question

Can my TV use the home theatre speakers?

Is it possible to have normal TV broadcasts use the home theater speakers?
asked 2 years, 6 months ago
User Name:
Freddy
on BH6820SW
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
When a home theater system as been properly connected to a television, all audio signals will be transmitted to the speakers. The audio signal must be a surround sound format in order to fill all the speakers. Any additional information would require the model number of the TV in question. Please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 6 months ago
User Name:
NeilE
-6points
0out of 6found this answer helpful.
Question

is this system dual voltage or is it just 120v?

asked 2 years, 6 months ago
User Name:
12baseball
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In order to provide a correct answer, it will be necessary to have the model number of the unit. Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 2 years, 5 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

HDMI connections

In comparing BH6820SW & BH6720S both show 2 HDMI connections.

BH6820SW shows 2 HDMI-Out

BH6720S shows 1 HDMI-Out & 1 HDMI-In

Is this correct??
Info from BestBuy website specs show both have 2 HMI-Out?
asked 2 years, 6 months ago
User Name:
sanpan1
Kent Ohio
on BH6820SW
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 2 years, 3 months ago
User Name:
LGJoel
-9points
0out of 9found this answer helpful.
Question

i cant get wireless speakers to work?

i did the pairing but yet they still dont work. what am i doing wrong. is there something else i need to do?
asked 2 years, 6 months ago
User Name:
shanhums
on BH6820SW
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 5 months ago
User Name:
LGJoel
-14points
0out of 14found this answer helpful.
Question

Do you need a amp (receiverer) to connect BH6820SW?

I have not seen any where that a receiver is necessary to connect the home theather to, in order for it to deliver sound.
asked 2 years, 5 months ago
User Name:
aries
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You do not need anything extra to make this home theater system work. It will work as is.
answered 2 years, 5 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

How to set speakers for best surround sound

need some suggestions on setting up rear speakers for best effect
Category: I own this product
asked 2 years, 4 months ago
User Name:
Pmur
Los Angeles, CA, USA
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Set the distance between the main unit and the wireless receiver within 32 feet of each other. Optimum performance can be implemented only when the unit and the wireless receiver are within a distance of between 6 feet and 32 feet. Any longer distance can cause communication failure. If you require any information more specific than this, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I would like to use my stereo system with my SMART Blu-ray Disc Home Theater System. Is that possible, and if so how do I do that. An need manual.

I also need and extended manual for the LG SMART Blu-ray Disc Home Theater System BH6820SW. Can you please supply.
Category: I own this product
Interested in: How To use
asked 2 years, 5 months ago
User Name:
Evol123
Lynchburg, VA, USA
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this Home Theater System. This unit does not have any method available by which it might output your audio signal to another external audio system. We do not have a more extensive version of the owner’s manual for this unit. The most complete manual available should be that which is located on our website, for download, at http://www.lg.com/us/support-produc....
answered 2 years, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How to play avi files?

how do I get the Bh6820SW Smart Blue-ray Home Theater Sytem to play Avi off of my external hard drive?

Is there a App that I can download to be apple to play these files?
Category: I own this product
Interested in: How To use
asked 2 years, 5 months ago
User Name:
unterron
Fort Polk, Fort Polk South, LA 71459, USA
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this Home Theater System. According to the information for this product, it is already compatible with AVI files received through the USB connection. These must be recorded using one of the following CODECs: XVID, MPEG1 SS, H.264 / MPEG-4 AVC, MPEG2 PS, MPEG2 TS, VC-1 SM (WMV3). It will also be compatible with Dolby Digital, DTS, MP3, WMA, AAC, or AC3 audio formats. If you continue to have difficulty, please contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 2 years, 5 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Can there be a dry wall between the main unit and the wireless receiver for the rear speakers if within the 32 ft.?

The above is for the BH6820SW
Category: I own this product
asked 2 years, 4 months ago
User Name:
aalocoman
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; the transmitter and receiver for the wireless speakers utilize an infrared (IR) signal to get the audio from the system to the rear speakers. An IR transmitter requires “Line-of-Sight” communication. As such, it will not be possible to transmit the audio signal through a wall.
answered 2 years, 4 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

why can't i edit the country setting to usa

Category: I own this product
asked 2 years, 4 months ago
User Name:
zeal
on BH6820SW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are several “settings” having to do with the location where the product is located. There is the REGION CODE, AREA CODE, and LANGUAGE CODE. The AREA CODE has to do with the parental restrictions relating to the video ratings system. The LANGUAGE CODE is to modify the language of the DISC AUDIO, DISC SUBTITLE and DISC MENU initial settings. The REGION CODE regulates the discs that can be used in a certain country, and cannot be changed.
answered 2 years, 4 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
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