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Most Recent Questions
Recent Question:
Is the remote control a universal remote control (will it work with TV brands other than LG)?
Recent Question:
How do I use wireless wifi?
Recent Question:
how to connect bp330 to an old tv
Recent Question:
LG BP330 does not play on Smart TV Samsung UN46EH5300
Recent Question:
Hulu no longer works on my BP330 device
Questions with Most Recent Answers
Question:
How do I use wireless wifi?
Question:
how to connect bp330 to an old tv
Question:
LG BP330 does not play on Smart TV Samsung UN46EH5300
Question:
Hulu no longer works on my BP330 device
Question:
how to update player

Customer questions and answers for
BP320

Blu-ray Disc™ Player with SmartTV
Customer questions and answers:
47 Questions
 | 
47 Answers
Overall rating:
3.9 out of 5
3.9
out of
5
(20 Reviews)20

Customer questions and answers for LG Electronics BP320

Question

with built in wifi do i need to run an ethernet cable from modem to BP

BP320 blu-ray player
Category: I do not own this product
asked 1 year, 11 months ago
User Name:
graciegirl
East Greenbush, NY, USA
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You don't need to run an Ethernet cable from the modem to the Blu-ray player. If you have a wireless router/or modem. If not, it is still necessary to run the cable.
answered 1 year, 11 months ago
User Name:
LGJoel
+1point
1out of 1found this answer helpful.
Question

Is there anything I have to do before connecting to the internet?

I live in a dorm at a university and we have wifi as part of our housing and my computer and phone have no problem picking it up but the blu-ray player won't.
Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
Gina94
on BP320
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The BP320 is rated B,G,N compatible with Wireless connectivity. You have to go into the settings and turn on the wireless network connections. When they sense a wireless system (SSID) broadcast it will ask you to select a network to connect to. There is a "security" word or key that you must get from the campus wireless administrator to access the SSID. The BP320 will simply ask you to type in the security phrase "wep key" and connect to it. You only have to do this the first time if you save the connections settings when you leave the menu and it remains connected to power.
Gender: male
answered 1 year, 3 months ago
User Name:
styl1ngk
St. Louis, MO, USA
-1point
0out of 1found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this BluRay player. Once the networking options have been activated and configured, the unit should have no trouble with your network. Please contact our Customer Interactive Center at 800-243-0000 for assistance with this matter.
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Will the LG BP320 play 3D DVDs correctly when connected to a 3D TV?

Category: I own this product
asked 1 year, 6 months ago
User Name:
sudsy133
on BP320
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The BP320 is NOT rated as a 3D player.
Gender: male
answered 1 year, 3 months ago
User Name:
styl1ngk
St. Louis, MO, USA
0points
0out of 0found this answer helpful.
answer 2
I apologize, but no; this player is not designed for the playback of 3D BluRay discs.
answered 1 year, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

connecting other devices

I am looking at purchasing the LG BP320. Before I do, I want to know if I can stream videos from my PC to the LG device. Thanks
asked 2 years, 3 months ago
User Name:
PaulR
on BP320
+1point
2out of 3found this question helpful.
1 answer
Answers
answer 1
yes, to stream videos,pictures, etc. from your PC to the BP320 all you have to do is download a program that is included with the player. It took me all of 10 minutes to do.
answered 2 years, 3 months ago
User Name:
Rich425
+2points
3out of 4found this answer helpful.
Question

connecting wireless dvd player to network magic

I have been trying to hook it up wirelessly , it will not connect it finds the ssid and asks for password ( NETWORK MAGIC )then process the info the states to unplug routher /modem and try again , HELP
asked 2 years, 3 months ago
User Name:
Anonymous
Vero
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the difficulty you have experienced with this player and your network. In order to provide assistance in this matter, it will be necessary to have the model number of the player and some additional information about the network connections and adaptors. Please contact our Customer Interactive Center at 800-243-0000 in order to troubleshoot this matter.
answered 2 years, 3 months ago
User Name:
NeilE
-5points
0out of 5found this answer helpful.
Question

Does Smart TV for Blu-Ray players include a Web Browser?

Does Smart TV for Blu-Ray players include a Web Browser?

I would like to access regular websites outside of LG apps.
asked 2 years, 2 months ago
User Name:
Vortex
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The LG Blu ray players that are marked with "SmartTV" do have a basic web browser incorporated, but should not be considered as strong of a browser like you would have on a computer.
answered 2 years ago
User Name:
LGJoel
-2points
1out of 4found this answer helpful.
Question

I cannot eject a DVD from this player it says "D Lock when I try to eject the film, what am I doing wrong?

asked 2 years, 2 months ago
User Name:
Anonymous
Honolulu, HI, USA
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 2 months ago
User Name:
LGJoel
-1point
1out of 3found this answer helpful.
Question

Unlock DVD regions

I have a lot of DVDs region 4 but it appears is looked just for region 1.
I'll need the procedure and code to unlock.
Tks.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 1 month ago
User Name:
CharliePl
Florida
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This unit has a regional code printed on the rear of the unit. This unit can play only BD-ROM or DVD discs labeled the same as is listed on the rear of the unit, or “ALL”. We do not have an UNLOCK procedure available for use with this product.
answered 2 years, 1 month ago
User Name:
NeilE
-4points
0out of 4found this answer helpful.
Question

DVD player stops showing video but audio continues when watching a DVD.

I can turn off the machine all the way and turn it back on and it works but often the video goes out again after some time.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 1 month ago
User Name:
ptw3iii
Citrus Heights, California
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this player. It seems that this unit may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can my server computer for wireless be used for internet connection?

BP320 When I try to connect to internet using the device selection of my desktop (also wireless server) I get the message "not permitted"
The wireless to Netflix works fine.
Desktop running Win7.
Category: I own this product
Interested in: How To use
asked 2 years, 1 month ago
User Name:
Anonymous
Escondido, CA, USA
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this BluRay player. This Smart TV device is designed for proper Wi-Fi connectivity. If Netflix is operating properly, then there may be a setting restriction preventing the use of the web browser application. Please contact our Customer Interactive Center at 800-243-0000 to troubleshoot this matter.
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

WiFi Security

Does the BP320 support WPA-2 security?
The manual only mentions WEP, not WPA.
Category: I do not own this product
Interested in: Specifications
asked 2 years, 1 month ago
User Name:
Anonymous
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; this player does not appear to be configured for WPA-2 security.
answered 2 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

can you stream movies from Amazon on this player?

Category: I do not own this product
Interested in: Feature comparison
asked 2 years, 1 month ago
User Name:
pickymom
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this player. At this time, Amazon is not an available feature on this device. While it is possible that this might be available at a later date, we have no indication of when that might be added.
answered 2 years, 1 month ago
User Name:
NeilE
+4points
5out of 6found this answer helpful.
Question

LG apps

Does the Blu ray player (bp320) include Netflix, huluplus, and pandora apps?
Category: I do not own this product
asked 2 years, 1 month ago
User Name:
Anonymous
East Rochester, NY 14445, USA
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You have to install the apps. I can't figure out how yet. They are not pre-installed. Hoping I can get them on mine, figuring out set up now.
answered 2 years ago
User Name:
JoyGS
-3points
0out of 3found this answer helpful.
Question

what is the wireless range?

The info says it is wireless as long as it is within range-what is the range? Our LG tv is about 30 feet from our wireless router-if we buy this dvd player will the wireless connection work?
Category: I do not own this product
Interested in: Specifications
asked 2 years, 1 month ago
User Name:
blueles
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It should connect to your wireless signal with no issue. Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 2 years ago
User Name:
LGJoel
+2points
2out of 2found this answer helpful.
Question

I just purchased the BP320 Smart Blu ray Player.Is there a downloadable app for my smart phone that will allow me to control the player via the phone?

Category: I own this product
Interested in: How To use
asked 2 years, 1 month ago
User Name:
Smooch
Naperville, IL, USA
on BP320
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this BluRay player and its available features and accessories. This player has not been designed for compatibility with a Smart Phone remote control app. There are such apps available through the online Apps stores, such as iTunes, but we cannot guarantee their operation with this player.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do you install the Netflix & Hulu apps?

How do you install the Netflix and Hulu apps on the BP320? It is connected to my wifi. I am in the LG Apps, but my search for Netflix just comes up with all these different low budget apps that I've never heard of. The Netflix site says to navigate to Internet TV on the the LG blu-ray player. But I can't find that, either? If this can't be resolved within 24 hours, I am returning the device and going with a different brand. The box advertises that this device can access Netflix, HuluPlus, and YouTube.
Category: I own this product
asked 2 years ago
User Name:
JoyGS
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player and the accessing of its available features. Are you using the LG APPS or the PREMIUM section of features. Your Netflix should certainly be found in the PREMIUM features. You will need to be set up on the Netflix website already before the Netflix app can be used. If you have additional questions about these features, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question

do i need a smart tv to utilize this blu-ray player (BP320)?

i was looking into it so i can watch hulu plus on my tv but would i need a smart tv to do that. It says its a smart player with wifi so would i just be able to watch hulu plus through it or would i need a smart tv along with it?
Category: I do not own this product
Interested in: Specifications
asked 2 years ago
User Name:
pastawarner
on BP320
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
You do not need a smart TV in order to use this player's Smart TV functions.
answered 2 years ago
User Name:
LGJoel
+2points
2out of 2found this answer helpful.
Question

The BP320 will not play M4V movies from a USB key.

Please let me know what I can do to resolve this issue.
Category: I own this product
Interested in: Troubleshooting
asked 2 years ago
User Name:
Lor95
CA
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. The M4V video file should be compatible, as long as it is DRM free, and produced with a compatible CODEC format and Audio format. However, if the USB drive requires additional software for compatibility, then it will not be compatible with the player, as software cannot be added to it.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Pandora Screen Saver

Hello- I like this player but is there a Pandora screen saver? We listen to Pandora all day and I'm worried that I'll damage our TV LCD screen without the screen saver. If it does not have one I think I will have to hook up the ROKU again. Thanks
Category: I own this product
Interested in: How To use
asked 2 years ago
User Name:
MikeMike
Atlanta, GA, USA
on BP320
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this BluRay player. The only screen saver available for this unit is that which appears when the unit is in the STOP mode for disc playback for 5 minutes. There is no screen saver available, through the player, for the Pandora app.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

BP320 PLAYER

On your web site, where is the BP320 player's user guide?
Please provide exact web address.
Thank you.
Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
TexC
on BP320
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this BluRay player. The manual for this unit is currently available for download on our website at http://www.lg.com/us/support-produc....
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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