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Customer questions and answers for
42CS560

42" Class 1080p LCD TV (42.0" diagonal)
Customer questions and answers:
70 Questions
 | 
68 Answers
Overall rating:
4.699 out of 5
4.7
out of
5
(319 Reviews)307

Customer questions and answers for LG Electronics 42CS560

Question

Ways to connect surround system?

I got an LG 42" Class CS56 and it has very few plugs in the back what ways can i connect a surround system to it?
asked 2 years, 6 months ago
User Name:
xXFrankXx
Robstown, TX 78380, USA
on 42CS560
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
This is what I have done myself in order to hookup a A/V receiver to this tv. I got one of those receivers with hdmi capabilities/ You connect your dvr/ cable via hdmi to the a/v receiver, you connect your dvd player etc via hdmi cable to the receiver also. These new receivers with hdmi i/o will perform as your home theater brain/ workhorse. You run the one hdmi cable from your receiver out to the input of your LG 42CS560. So you basically need one of thye newer a/v receivers with hdmi i/o if you have one of the older receivers you may be out of luck.
answered 2 years, 4 months ago
User Name:
elprez216
+2points
2out of 2found this answer helpful.
answer 2
We appreciate your interest in this 42CS560 model television. This TV does not have any connections available for connecting to a Home Theater System.
answered 2 years, 6 months ago
User Name:
NeilE
-2points
2out of 6found this answer helpful.
Question

Is LG 42CS560 WiFi ready

asked 2 years, 5 months ago
User Name:
rjwski
on 42CS560
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The 42CS560 is not internet capable.
answered 2 years, 5 months ago
User Name:
LGJoel
+2points
2out of 2found this answer helpful.
Question

cause of big black shadow on most of screen

asked 2 years, 7 months ago
User Name:
Loriel
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with your display unit. We would be more than happy to provide any information available regarding this unit. In order to have some indication of the cause of this “shadow”, it would help to know the model number of the unit in question. Please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 7 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Is this TV, the 42CS560, 120HZ or 60HZ?

I notice on your website for this tv that it is listed underneath the statement "See And Experience More" that this is a 42" Class 1080P 120HZ LCD TV. Yet everyone advertises it as 60HZ and your technical information PDF download also lists it as 60HZ. Which is it? Since I just bought one, it would be nice to know what it actually is.
asked 2 years, 7 months ago
User Name:
Anonymous
Portsmouth, VA
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the confusion you have experienced with the specifications of this television. The 42CS560 should be a 60Hz refresh screen. It is the 42CS570 that should be your 120Hz screen.
answered 2 years, 7 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

how to find usb on remote

how do i find the usb under the input on my remote i have a 42 inch lg model number 42cs560 and i was told i could use the usb port to connect my tv to my conputer using the usb port HOW HELP
asked 2 years, 6 months ago
User Name:
glenda
san antonio texas
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but it appears that you have been given incorrect information. While the USB port on this TV can be used to access an external hard drive or a USB Storage drive, it has not been configured to allow connection as a monitor to your TV. In order to connect your computer, you will need to use either the 15-pin VGA/RGB cable or a HDMI cable.
answered 2 years, 6 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

Adjusting Picture Ratio

Setting up my new 42CS560 and found that when picture set to 16:9 ratio I am cropping out a good portion of the picture on the edges. I am currently watching a Gran Prix race on the HD channel and am unable to see any of the graphics showing race status at the edges of the picture. I tried all the other ratio settings and nothing changes. Is there some way to fine tune once a ratio is set?
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 4 months ago
User Name:
Davidinsc
Mt Pleasant, SC, USA
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with the image on this screen. Check to make sure that the ZOOM features have not been activated. If all is set to normal, and the picture is still cut off, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 3 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

I have a model# 42CS560 television mounted on the wall. Now I need to put it on a dresser. Is it possible to order the stand?

Category: I own this product
asked 2 years ago
User Name:
Sunrise
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Parts and accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part numbers for this stand are AAN73549606 and MJH62258001.
answered 2 years ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

May I purchase a remote for 42cs560?

I have the TV but I need another remote to go with it and I would like to possible purchase the original remote if possible. If the remote is not longer available what would you have another remote that would work with this TV?
Category: I own this product
asked 1 year, 1 month ago
User Name:
Wyetta
Calera
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for this Remote Control is AGF76578722.
answered 1 year, 1 month ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Is the power plug on this TV grounded?

My last TV had interference because it was not grounded. Is this one grounded?
Category: I do not own this product
Interested in: Specifications
asked 2 years, 2 months ago
User Name:
jayz
on 42CS560
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
TV's power plug is not grounded, dut my wall outlet is grounded. check your outlet..........
answered 2 years, 2 months ago
User Name:
mohamad101
0points
0out of 0found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.LGusa.com/support for assistance.
answered 2 years, 2 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

how do you get it to switch over to usb

i have the same tv and i was wondering how you get it switched over to usb it has usb on the side of it but when we try too find it with the remote we cant find it.... i hope you can help me. thank you
asked 2 years, 7 months ago
User Name:
christyplusjimmy
Beaver, OH 45613, USA
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The methods to access the USB port are different, on different televisions. Your post does not list a particular model of television. While we would be more than happy to assist in this matter, additional information will be needed in order to assist in this situation. Please contact our Customer Interactive Center at 800-243-0000
answered 2 years, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

does it have TruMotion

when I opened the box, the TV had a sticker on it that said,
60Hz TruMotion, but I can not find TruMotion in any of the TV settings,menu or CD that came with TV
asked 2 years, 6 months ago
User Name:
Anonymous
Florida
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this television. The 60Hz TruMotion is a feature that is permanently active. The feature will not be found in the menu or in the manual because there are no adjustments available to be made to this setting.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

lines in picture

what is the cause of lines in the picture when you have hooked it up for the first time
asked 2 years, 6 months ago
User Name:
josephine
oklahoma
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you are experiencing with this product. There are several potential causes for lines in a picture. Assuming that this is a television to which we are referring, lines can be in the picture due to a bad panel, a bad board, or possibly by something as simple as a poor quality cable/antenna line or a TV signal experiencing some interference. It is recommended to check the signal cables and, if you have an antenna, adjust it for the best reception possible. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can this model play mkv video files through USB?

asked 2 years, 5 months ago
User Name:
rambo
on 42CS560
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
In order to provide a correct answer, it will be necessary to have the model number of the unit. Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 5 months ago
User Name:
LGJoel
-3points
0out of 3found this answer helpful.
Question

how to attach the tv to the stand?

asked 2 years, 5 months ago
User Name:
Posh
on 42CS560
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
Please refer to the owner's manual for instructions on how to attach the stand to the TV.
answered 2 years, 5 months ago
User Name:
LGJoel
-2points
0out of 2found this answer helpful.
Question

How to watch movies from your hard drive on LG42SC560

I tried to connect my hard drive to the tv through the USB. But it just detects the hard drive and gives me the option to browse music and pictures. It doesn't give me the option for browsing the movies that I have on my hard drive. Although on LG42LK450... it shows me all the files in my hard drive and I can watch all the videos on it. Could you help plz ???
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 5 months ago
User Name:
Shoki
Arlington, TX, USA
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this television. According to the owner’s manual, for the 42CS560, the USB port is only compatible with PHOTO (JPG) and MUSIC (MP3) files. It has not been designed for compatibility with VIDEO files from a USB drive.
answered 2 years, 5 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

For TV model 42CS560 can the USB be used to play movies (avi/mkv/etc), music (mp3) and photos (jpg)

For TV model 42CS560 can the USB be used to play movies (avi/mkv/etc), music (mp3) and photos (jpg)

And does this answer apply to all of your TV's, new going forward, which have a USB port
Category: I do not own this product
Interested in: Specifications
asked 2 years, 5 months ago
User Name:
nike
Adirondacks, NY
on 42CS560
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Please contact our Customer Interactive Center at
800-243-0000 for assistance.
answered 2 years, 3 months ago
User Name:
LGJoel
-2points
0out of 2found this answer helpful.
Question

where do i plug in a wireless head set on lg tv

Category: I own this product
Interested in: Troubleshooting
asked 2 years, 4 months ago
User Name:
Anonymous
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but this television has not been designed to operate with any wireless head set. This unit does not have an output connection at all.
answered 2 years, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

how to connect nb3520a sound bar to tv cs560 42" tv

trying to connect but seem to have no idea how? is there a cable or ? to hook up to make sound bar work. trying to set up last night and can not seem to figure it out
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 4 months ago
User Name:
Trixie
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this television and sound bar. Unfortunately, this television does not have the OPTICAL Digital Audio Output connection required to utilize this sound bar. According to page 15 of the owner’s manual, it does not appear to have an output of any kind available.
answered 2 years, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How to reset the volumn

The TV will automatically go back to the preset volumn of 11. How can I change this.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 4 months ago
User Name:
McCleary
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this television. The only setting known to change the volume to a preset level by design would be the STORE DEMO mode. Access the INITIAL SETTING feature in the OPTIONS on the MAIN MENU. Change the STORE DEMO to HOME USE. This should resolve the matter. If it does not, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I get my DVD player to work with the TV?

I have never had a problem getting a DVD player to work with any other TV. I've tried every possible combination of connections with and without going through my receiver but I can't get the picture to come up on the TV. Is there a set up I have to do? There are instructions in the manual for connections but no instructions on how to get the DVD to play.
Category: I own this product
Interested in: How To use
asked 2 years, 3 months ago
User Name:
nnew12
San Jose CA
on 42CS560
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced in using your DVD player. We would be more than happy to assist you with this matter. In order to do so, we would need to know what connections you would prefer to use with your DVD player. Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 2 years, 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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