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Most Recent Questions
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Can I put wheels on this machine to make it portable
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Which cycle has the intermittent agitation......wool or delicate?
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What is the cycle time for the standard wash for the LG WM3470 model?
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Detergent dispensing for Wt1001CW
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Customer questions and answers for
LG Electronics WM3470HVA

4.0 cu. ft. Ultra Large Capacity TurboWash™ Washer with Steam™ Technology
Customer questions and answers:
100 Questions
 | 
144 Answers
Overall rating:
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Customer questions and answers for LG Electronics WM3470HVA

Question

Does this model have a drum light?

Category: I own this product
asked 1 year, 5 months ago
User Name:
oilman
Pauls Valley Oklahoma
on WM3470HVA
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answer 1
no
Gender: male
answered 1 year, 4 months ago
User Name:
consumer654756
Orange, CA, USA
0points
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answer 2
yes
Gender: male
answered 1 year, 5 months ago
User Name:
surtran
Texas, USA
0points
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Question

Can you use the wash balls that can be bought with small granules inside the ball there

The ball has small granules that clean the clothes but very little sudsing occurs
Category: I own this product
asked 1 year, 4 months ago
User Name:
socer9
Roanoke, VA, USA
on WM3470HVA
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2 answers
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answer 1
I'm not sure what the "wash balls" are; is that a type of detergent? I know that the Tide "Pods" are not recommended, but I don't know why that is. Seems like the pods would be a great easy method for adding detergent.
Gender: female
answered 1 year, 4 months ago
User Name:
SarahW
TX
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answer 2
It is not recommended to use a wash ball. Such a device can potentially cause damage to the wash drum. The manufacturer recommends only using a labeled High Efficiency (HE) detergent.
answered 1 year, 4 months ago
User Name:
NeilE
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Question

Detergent amount with soft water

We have a water softner system. How much less HE soap should be used as compared to the soap manufacturer's suggestion? Also, is there a way to force a rinse cycle without clothes in the washer?
Category: I own this product
Interested in: How To use
asked 1 year, 3 months ago
User Name:
JC401
Illinois, USA
on WM3470HVA
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Answers
answer 1
I use about 1/4 cup of general laundry soap and it works well.
Gender: female
answered 1 year, 2 months ago
User Name:
Gretchen
Minneapolis, MN, USA
0points
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answer 2
We appreciate your interest in this washing machine. We normally recommend using only about 2 Tablespoons of HE detergent for a load of wash. If you are using a water softener, we would recommend less than this. Your washer also has a RINSE & SPIN cycle that can be used. However, if the rinse you mean is to clear suds from the washer, you likely are looking to use the TUB CLEAN cycle, which is intended to be used without clothes in the tub.
answered 1 year, 2 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How much clothes can I put in the 3470 washer?

For the front loader 4.0 cu ft capacity washer, how much of the drum can I fill with clothes? Can I completely fill it? Is there a weight limit?
Category: I own this product
Interested in: How To use
 
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asked 1 year, 4 months ago
User Name:
Anonymous
on WM3470HVA
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answer 1
Per the operations manual, up to 8 pounds. When washing comforters of any size, it is limited to one item.
Gender: male
answered 1 year, 3 months ago
User Name:
GidgetKaleaLexiMomo
Las Vegas, NV, USA
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answer 2
From the User Manual:

The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.
Gender: female
answered 1 year, 4 months ago
User Name:
SarahW
TX
0points
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Question

Drain & Spin vs. Rinse + Spin

The LG-WM3470 has a button for a Rinse + Spin cycle. This button is shown on p. 9 of the user manual and is described on both p. 10 and p. 26 as being useful for rinsing detergent from load.

The LG-WM3470 also has a button for selecting Spin Speed, and according to p. 25 of this same user manual:

"The Spin Speed button also activates the Drain & Spin cycle to drain the tub and spin clothes; for example, if you want to remove clothes before the cycle has ended."

Thus is seems that there are two different cycles that operate differently: (1) Rinse + Spin and (2) Drain & Spin.

According to other sources, the Drain & Spin cycle spins to remove water WITHOUT adding any rinse water while the Rinse + Spin cycle adds rinse water in addition to spinning to remove water.

Is this correct?
Category: I do not own this product
asked 1 year, 1 month ago
User Name:
Cate
on WM3470HVA
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answer 1
Yes. If you didn't have any detergent on the load, for example, there would be no need to rinse the wet clothes. Just spin them and drain the water out.
Gender: male
answered 9 months ago
User Name:
Anonymous
SC
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answer 2
Yes, this is correct. The Rinse&Spin feature is designed so that if you simply wish to rinse the clothing and then spin out the water, then this can be done. However, there are times when there is standing water, or if not enough of the water (in your opinion) was spun out and needs to be spun further. There are also maintenance steps, such as the Winterizing instructions of your manual, that just needs to contents to be spun without adding any water. In these instances, you will want to use the DRAIN&SPIN option. While they seem similar, there is the significant difference of whether or not water is used.
answered 1 year, 1 month ago
User Name:
NeilE
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Question

The model Wm3470HVA has a wool wash setting, does the corresponding dryer #DLEX3470V have a wool drying setting?

Category: I do not own this product
asked 1 year, 1 month ago
User Name:
tlj5001
on WM3470HVA
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answer 1
No actual setting but it has air dry features to allow for drying of delicate items and the special rack provided with the dryer allows for this, it does a great job. I have used it to dry shoes.
Gender: male
answered 1 year ago
User Name:
MEDMAN91
Camarillo, CA, USA
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answer 2
The dryer has many different options but no "wool" dry setting - those items are usually not recommended to be put into a dryer:

Programs (SensorDry):
Cotton/Normal, Perm. Press, Towels,Delicates, Small Load, HeavyDuty,Bulky/Large, SteamFresh™, SteamSanitary™, Anti-Bacterial

Programs (ManualDry):
SpeedDry, AirDry

Options:
More Time, Less Time, Custom Program, DampDry Signal, Wrinkle Care, Child Lock, ReduceStatic™, EasyIron™, RackDry, End of Cycle Signal

Temperature Settings:
High, Medium High, Medium, Low,Ultra Low

Drying Levels:
VeryDry, MoreDry, NormalDry, LessDry, DampDry

Manual Dry Times: 60 min., 50 min., 40 min., 30 min., 20 min., More Time/Less Time
answered 1 year, 1 month ago
User Name:
Nadine
-1point
0out of 1found this answer helpful.
Question

what does "tcl" mean on the display of my front load washer?

Category: I own this product
Interested in: Troubleshooting
asked 11 months ago
User Name:
lopez
on WM3470HVA
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Answers
answer 1
TUb Clean...it's time to clean the washer tub by selecting the Tub Clean option.
Gender: male
answered 9 months ago
User Name:
Anonymous
SC
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answer 2
We appreciate your interest in the operations of this washing machine. According to page 30 of your owner’s manual, the tcL message appears in the display to indicate the activation of the TUB CLEAN cycle.
answered 11 months ago
User Name:
NeilE
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Question

Can you use the Tide Pods in the front loading wahing machines?

Category: I do not own this product
Interested in: Specifications
asked 1 year, 1 month ago
User Name:
Word
West Point, NE
on WM3470HVA
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Answers
answer 1
Yes, they work well.
Gender: female
answered 1 year ago
User Name:
MonyaW54
Doniphan, MO 63935, USA
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answer 2
You should stick to HE detergent which doesn't suds near as much as regular. I believe the pods are for regular machines and are pre-measured, therefore would suds too much.

I use Tide HE, but Wisk and All also make excellent he detergent products and cost half as much per load as Tide.
Gender: female
answered 1 year ago
User Name:
Berd
New London, WI 54961
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Question

New washing machine. WM3470HVA

I have noticed that the pipes knock loudly when the water fills in machine. Why is this? How can this be resolved? I'm afraid my pipes will burst. The washer is in the basement and I hear it very loudly in the kitchen. Also I do not have the installation manual which I would like. In addition I do not have the packing brackets which I read should be used when moving. I guess the installers may have gotten rid of them. How do I get them? When I turn machine on the indicator marked "check filter" is lit. I have checked the owners manual and do not see anything about it. What filter? What needs to be done?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 1 month ago
User Name:
Lbronx
on WM3470HVA
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Answers
answer 1
This is normal. The sound you hear are your water pipes swinging as the washer "pulses" the water to check for load size. Be careful not to secure your pipes too firmly because then they could fail. The pipes need to "flex", and the highest pressure exists when there is no water being used. In other words, your pipes should not break because of the washer.

You will need to ask lg about shipping bolts for your washer.

There is a filter on the bottom left of the washer. Download the manua from lg. It explains how to rinse off this component.
Gender: male
answered 9 months ago
User Name:
Anonymous
SC
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answer 2
The sound you have described is something known as a Water Hammer. If you are experiencing a water hammer effect in your pipes, there is a way to resolve that. Try the following steps to attempt resolution to the situation. Shut off the main water valve to the home. Turn on all the faucets, opening the lowest one last (this is usually the faucet on the outside, for a garden hose). Once the lines are empty, turn off all the faucets. Turn on the main water valve. Turn on the faucets again, one at a time, from the lowest to the highest. A copy of the owner’s manual can be downloaded from our website at http://www.lg.com/us/support-produc.... Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The Shipping Bolts for this washing machine model are 4011FR3159E, 4011FR3159D, and 4011FR3159J. Each will be needed.
answered 1 year, 1 month ago
User Name:
NeilE
0points
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Question

diameter of drain line required for this machine

Category: I do not own this product
Interested in: Specifications
 
Products related to my question
 
 
asked 1 year, 1 month ago
User Name:
platapus
New York, NY, USA
on WM3470HVA
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Answers
answer 1
A standard inch and one-half PVC-DWV line should be sufficient it it is properly vented.
Gender: male
answered 11 months ago
User Name:
xbuilder
TX
0points
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answer 2
The drain line comes with the unit, that's why the manual does not have the diameter information. If you still need the details about the drain line please visit the LG LiveChat Team at www.lg.com/us/support/message-customer-support for assistance. Thank you, have a lovely day!
answered 1 year, 1 month ago
User Name:
Nadine
0points
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Question

how much distance between appliance and wall?

Need to know how much distance to leave as we are custom making cabinets in laundry room. How much room for plumbing?
We have pedestals for both dryer and washer.
We also bought the LG DLGX3471 dryer and wondering the same questions. How much room for vent and plumbing?

Thanks
Category: I own this product
asked 10 months ago
User Name:
Danami
on WM3470HVA
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Answers
answer 1
There is about 5 inches between washer and wall.
Gender: female
answered 9 months ago
User Name:
trusis1
Jamestown, CA, USA
0points
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answer 2
I have my set about seven inches from the wall
Gender: male
answered 10 months ago
User Name:
mopardr
Antioch, IL, USA
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Question

Can I steam AND Pre-wash in the same load?

My gym clothes are polyester. I wash about an 8-lb load each week. I like to pre-wash, wash, rinse, spin, steam, spin. Does this machine have a similar cycle to maxiumize freshness in my gym clothes while retaining their new appearance?
Category: I own this product
Interested in: How To use
 
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asked 1 year, 1 month ago
User Name:
PhilA
Westlake Village, CA, USA
on WM3470HVA
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2 answers
Answers
answer 1
Yes, just select the Steam option when setting up the wash task.
Gender: male
answered 9 months ago
User Name:
Anonymous
SC
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answer 2
We appreciate your interest in this washing machine and its features. The COTTON/NORMAL cycle appears to have all additional options available for use during a load. See the Cycle Guide on page 23 of your owner’s manual.
answered 1 year, 1 month ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

how many minutes on the quick wash

Category: I do not own this product
Interested in: Specifications
asked 1 year, 1 month ago
User Name:
ronwashere
on WM3470HVA
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answer 1
I believe its 25 min
Gender: male
answered 1 year ago
User Name:
MEDMAN91
Camarillo, CA, USA
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answer 2
TurboWash - is an option that saves you about 20 minutes of the regular cycle time :)
...so the total amount really depends on whatever cycle you choose to use with TurboWash.

Speed Wash - is a cycle for lightly soiled clothing and small loads which only takes a total of 15 minutes.
answered 1 year, 1 month ago
User Name:
Nadine
0points
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Question

What is the front of the door made out of? Can something be used to buff out light scratches?

The children have made smudge-like scratches that won't wipe off (possibly by rubbing a toy or object against the door). They are not deep (you cannot feel any indentation)
Category: I own this product
asked 1 year ago
User Name:
Jmg110683
on WM3470HVA
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Answers
answer 1
Baking Soda and a little water rub with soft cloth and buff.
Gender: female
answered 1 year ago
User Name:
MonyaW54
Doniphan, MO 63935, USA
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answer 2
We regret the inconvenience you have experienced with this washing machine. The door is designed with a chrome finish with a tempered glass door. Never use any harsh chemicals, abrasive cleaners or solvents to clean the washer, as they can damage the finish. We generally recommend the use of a mild, liquid detergent and warm water for cleaning purposes.
answered 1 year ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

model wm3470hva what year is this made and I heard that it sometime over flood with water because of the soap why is that

Category: I own this product
asked 5 months, 1 week ago
User Name:
trucie
tx
on WM3470HVA
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Answers
answer 1
This answer applies to any high efficiency front load washer: If you do not use low suds detergent, you run risk of flooding. Over sudsing can also gum up some of the internal parts over time.
Gender: male
answered 4 months ago
User Name:
billdcat
Grand Blanc, MI 48439, USA
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answer 2
We appreciate your interest in this washing machine. In order to determine when a particular product was produced, the serial number would be required. Please contact our Customer Interactive Center at 800-243-0000 for additional assistance in this matter.
answered 5 months ago
User Name:
NeilE
0points
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Question

Door to Front Loader swings wide open, won't stay ajar

just moved into a home with this washer, the door swings wide open. The original owner used a tooth flosser to keep the door ajar. The machine is already level. Nothing seems to work... Any Suggestion out there will be appreciated.
Thanks, Shari
Category: I own this product
asked 4 months ago
User Name:
Shari2561
South FL
on WM3470HVA
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Answers
answer 1
It is weighted that way so it does not fall closed while emptying and filling the laundry. It also helps to remind you to leave it open to dry between uses. I beleive the user manual mentions a device/stop that you can use to keep it just ajar.
answered 3 months, 1 week ago
User Name:
taximom12
0points
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answer 2
We regret the trouble you have experienced with this washing machine. According to page 2 of your owner’s manual, this washer should have a Magnetic Door Plunger, which is designed to safely and conveniently secure the door slightly ajar. To use this feature, after the load has been removed, do not close the door completely. When the magnetic door plunger comes into contact with the metal washer cabinet, it will secure the door slightly open allowing the interior of the washer to dry.
answered 3 months, 4 weeks ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Does the WM3470HVA graphite steel finish scratch easily?

The top of my washing machine has scratched very easily.
Category: I own this product
asked 3 months ago
User Name:
kmeyer9524
Columbus, OH, USA
on WM3470HVA
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Answers
answer 1
I was concerned about the graphite color showing scratches too. I covered my pair with a large towel and i am still looking for something a little sleeker to use to protect them. I think I read in the dryer manual that the top should not be covered? I have noticed a few surface scratches and wonder if there is a product like a appliance wax that would even them out a bit.
Gender: female
answered 2 months, 4 weeks ago
User Name:
barb17
Minnesota, USA
0points
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answer 2
We regret the trouble you have experienced with this washing machine. The finish should not scratch very easily, but at the same time, it is still a painted finish, and can be scratched.
answered 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

pulsing the water pipes when filling with water

When the washer machine is filling with water, it does not just fill up in one cycle, it turns the water on in pulses, which is causing the water pipes in the basement to pulse as well. It is causing back pressure in the hot water line and causing water to spit out the pressure relief valve.

Is this pulsing of the water normal?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 8 months ago
User Name:
dlittig
on WM3470HVA
+1point
1out of 1found this question helpful.
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Answers
answer 1
This is normal. Don't worry, your pipes are not going to burst. That is the machine doing its job and pulsing the right amount of water needed to wash your load. Woo-sahhh, your pipes are okay.
Gender: male
answered 1 year, 7 months ago
User Name:
Sharpness
Los Angeles, CA, USA
-1point
0out of 1found this answer helpful.
answer 2
The washing machine is designed to measure the weight and content of the washer tub and adjust the water levels accordingly. The addition of water is not uncommon. If you are experiencing a water hammer effect in your pipes, there is a way to resolve that. Try the following steps to attempt resolution to the situation. Shut off the main water valve to the home. Turn on all the faucets, opening the lowest one last (this is usually the faucet on the outside, for a garden hose). Once the lines are empty, turn off all the faucets. Turn on the main water valve. Turn on the faucets again, one at a time, from the lowest to the highest.
answered 1 year, 8 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Can I specify the water temperature for the pre-wash, main wash and rinse cycles in the custom program?

Can I select a cold pre-wash with a warm main cycle in the custom program?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 7 months ago
User Name:
Momof4inNJ
Teaneck, NJ, USA
on WM3470HVA
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Answers
answer 1
YES to all of those
Gender: female
answered 1 year, 5 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
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answer 2
Yes you can. However, I would suggest reading the manual because it has a table that shows you the breakdown of the pre-selected water temperature for each cycle that you set. It is a smart machine that does it all for you. Of course, you have the freedom to make changes and program your favorite cycle.
Gender: male
answered 1 year, 7 months ago
User Name:
Sharpness
Los Angeles, CA, USA
+2points
2out of 2found this answer helpful.
Question

How many rinses are there in a standard cycle?

How many times is the laundry rinsed with fresh water and spun during a standard cycle?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 7 months ago
User Name:
Momof4inNJ
Teaneck, NJ, USA
on WM3470HVA
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Answers
answer 1
Only one. You can opt for a second rinse if you select the 2nd rinse button.
Gender: male
answered 1 year, 3 months ago
User Name:
GidgetKaleaLexiMomo
Las Vegas, NV, USA
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answer 2
About 2-3 times. In terms of being spun, there is a total of about 3-4 spins.
Gender: male
answered 1 year, 7 months ago
User Name:
Sharpness
Los Angeles, CA, USA
0points
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