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Customer questions and answers for
WM3470HVA

4.0 cu. ft. Ultra Large Capacity TurboWash™ Washer with Steam™ Technology
Customer questions and answers:
105 Questions
 | 
149 Answers
Overall rating:
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Customer questions and answers for LG Electronics WM3470HVA

Question

Depth of 347 front load washer

I am replacing old machines. They sit on wooden cabinets/drawers that are from wall to front 28 inches. There is plenty of room in front to swing out the door. Will this model or any lg model fit this space
Category: I do not own this product
asked 2 years ago
User Name:
bea58
Milwaukee, WI, USA
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
leveling legs are about 24 inches from front to rear. Those should fit on your box. Total size from back of machine to front of front door is approx. 30 inches. The matching dryer is what you might have problems with since you need to leave room in the back for a 4 inch vent hose. The additional riser stands will probably not fit on you boxes
Gender: male
answered 1 year, 10 months ago
User Name:
consumer654756
Orange, CA, USA
0points
0out of 0found this answer helpful.
answer 2
You need 29 3/4 inches front to back
Gender: female
answered 1 year, 11 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
+1point
1out of 1found this answer helpful.
Question

i have an area that is 59 1/2" wide and 42" high. Will I be able to fit 4.0 cf washer and matching dryer in this space?

The depth is adequate but there will be cabinets on either side.
Category: I do not own this product
asked 2 years ago
User Name:
jmvsnyder
on WM3470HVA
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
you need 58 inches for the washer and dryer, so that will work. The height is 39 inches, so if you don't want the drawer under it will work.
Gender: female
answered 1 year, 11 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
+2points
2out of 2found this answer helpful.
answer 2
Yes, you have enough space to fit them side by side :)
Thank you for your question.
answered 2 years ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Dry Clean Only Garments

Is there a setting on this washer that will clean "dry clean only" garments? I have a football jersey that is dry clean only.
Category: I own this product
Interested in: How To use
asked 2 years ago
User Name:
Toastedhal
Dallas
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hand wash - wool, but no dry clean cycle
Gender: female
answered 1 year, 11 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
-1point
0out of 1found this answer helpful.
answer 2
We appreciate your interest in this washing machine. It has not been designed to be used on DRY CLEAN clothing. It is recommended to follow the care instructions that are on the clothing items.
answered 2 years ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Can you wash a king size down comforter in a 4.0 cubic LG front loader?

Category: I own this product
Interested in: How To use
asked 2 years ago
User Name:
browntrout
Salt Lake City
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
My user book says YES, i have not had it long enough to try. I have had many towels or 4 king size sheets. I will try it sometime.
Gender: female
answered 1 year, 11 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
-1point
0out of 1found this answer helpful.
answer 2
Large items, such as sheets, blankets, pillows, etc.,do not distribute evenly across the surface of the drum.Because of this, they will not spin out water as effectively as loads of the same size,but smaller items. Evenly distribute the item as best if possible,adding a couple of items to help distribute weight, if necessary.
Gender: male
answered 2 years ago
User Name:
GlennM
0points
1out of 2found this answer helpful.
Question

Why do clothes always come out hot? Does it always steam?

No matter what the cycle we choose, the clothes always come out warm. For example, I will select Cotton/Normal. I ensure that the steam option is not selected, I change the temperature to cold. After the wash I remove my clothes and they are warm to the touch. It also steams on the delicate cycle even after I ensure that I have not selected the steam option. Is it normal for the washer to do this, I can't find any answers on this anywhere!
Category: I own this product
Interested in: Troubleshooting
asked 2 years ago
User Name:
agm2010
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No it does not always steam, you have to push the steam button. I have not had this problem
Gender: female
answered 1 year, 11 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
0points
0out of 0found this answer helpful.
answer 2
If your "Hot" and "Cold" connections have been checked on the back of the unit and are correct. Regrettably, your unit may require service. Please contact our Customer Interactive Center at 800-243-0000 for troubleshooting tips and service information.
Gender: male
answered 2 years ago
User Name:
GlennM
0points
0out of 0found this answer helpful.
Question

Does the WM3470HVA Washer have an internal drum light?

There is no light on inside the washer when we open the door. Is there supposed to be a light on the inside of this washer? If so, how do we turn it on? Can you turn it on while the washer is running?
asked 2 years, 1 month ago
User Name:
woohoo
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, there is no light inside the washer.
Gender: female
answered 1 year, 10 months ago
User Name:
SarahW
TX
0points
0out of 0found this answer helpful.
answer 2
I apologize, but no; according to our information, it does not appear that a drum light is an available option in this washing machine.
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Do your front load washers have separate water connections for hot and cold water?

We are interested in this washer, but I cannot see from the specs if they accommodate separate connections/water lines for hot vs cold water. This is an important feature for us.
asked 2 years, 1 month ago
User Name:
cynodessafl
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
yes
Gender: male
answered 1 year, 10 months ago
User Name:
consumer654756
Orange, CA, USA
0points
0out of 0found this answer helpful.
answer 2
I have an LG washer (WM3470HVA) and it does have separate hot/cold hose connections.
answered 2 years, 1 month ago
User Name:
Greg
Saint James, NY
0points
0out of 0found this answer helpful.
Question

Can I use oxiclean with this machine?

Does Oxiclean go in the "prewash" spot or directly in the machine? Or not at all?
asked 2 years, 1 month ago
User Name:
LuvMyLG
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes you can use it as long as it is HE rated. You can put it in either the pre-wash or the regular wash side. If using the pre-wash, remember to only use 1/4 (i believe) of what you would usually use for a regular wash. And if using the regular wash side, make sure you take out the plastic insert that you use to pour your detergent into. DO NOT put Oxiclean directly in the machine. All your detergents/softners/bleach/cleaners should always go in the detergent tray.
Gender: male
answered 1 year, 11 months ago
User Name:
JoeW1
West Lafayette, IN
+2points
2out of 2found this answer helpful.
answer 2
We appreciate your interest in this washing machine. It is not recommended to use a liquid detergent and a powdered additive. In order to use OxyClean, which is a powder, one must also use a powder detergent.
answered 1 year, 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

WM3470H and DLGX3471V displays

what is load sensing in WM3470H? and what is the cooling in the dryer? The cooling sing is always on, is it correct?
asked 2 years, 1 month ago
User Name:
Yelena
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Load Sensing is the little rotations the washer goes through before it fills with water. It "senses" how much water will be needed for the wash before it begins.

As for the "cooling" cycle; I believe it does apply to every setting on the dryer.
Gender: female
answered 1 year, 10 months ago
User Name:
SarahW
TX
0points
0out of 0found this answer helpful.
answer 2
The portion of the cycle listed as LOAD SENSING is simply when the washer is testing the weight of the clothing and making sure it is properly balanced. The COOLING message on the dryer is the cool down at the end of the cycle.
answered 1 year, 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Does this washer allow you to soak overnight?

asked 2 years, 1 month ago
User Name:
CindyS
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Very little water is used in this machine but cleaning is very efficient. Water is sprayed on the clothes. No water ever sits flooded in the machine. Sounds like you need a top loader rather than a front loader
Gender: male
answered 1 year, 10 months ago
User Name:
consumer654756
Orange, CA, USA
+1point
1out of 1found this answer helpful.
answer 2
As it turns out, unfortunately soaking over night is not an option.
answered 2 years ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

are these units designed to be stackable??

asked 2 years, 1 month ago
User Name:
dave737
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No these units are large capacity and will not stack
Gender: female
answered 1 year, 11 months ago
User Name:
Keesha
Loch Lloyd, MO, USA
-2points
0out of 2found this answer helpful.
answer 2
Absolutely!
User submitted photo
answered 2 years, 1 month ago
User Name:
reubenr
Cornwall, NY
+1point
1out of 1found this answer helpful.
Question

Does this model have a drum light?

Category: I own this product
asked 1 year, 11 months ago
User Name:
oilman
Pauls Valley Oklahoma
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
no
Gender: male
answered 1 year, 10 months ago
User Name:
consumer654756
Orange, CA, USA
0points
0out of 0found this answer helpful.
answer 2
yes
Gender: male
answered 1 year, 11 months ago
User Name:
surtran
Texas, USA
0points
0out of 0found this answer helpful.
Question

Can you use the wash balls that can be bought with small granules inside the ball there

The ball has small granules that clean the clothes but very little sudsing occurs
Category: I own this product
asked 1 year, 10 months ago
User Name:
socer9
Roanoke, VA, USA
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I'm not sure what the "wash balls" are; is that a type of detergent? I know that the Tide "Pods" are not recommended, but I don't know why that is. Seems like the pods would be a great easy method for adding detergent.
Gender: female
answered 1 year, 10 months ago
User Name:
SarahW
TX
0points
0out of 0found this answer helpful.
answer 2
It is not recommended to use a wash ball. Such a device can potentially cause damage to the wash drum. The manufacturer recommends only using a labeled High Efficiency (HE) detergent.
answered 1 year, 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How much clothes can I put in the 3470 washer?

For the front loader 4.0 cu ft capacity washer, how much of the drum can I fill with clothes? Can I completely fill it? Is there a weight limit?
Category: I own this product
Interested in: How To use
 
Products related to my question
WM3470HWA
4.7 out of 5(209)
 
 
 
 
 
asked 1 year, 10 months ago
User Name:
Anonymous
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Per the operations manual, up to 8 pounds. When washing comforters of any size, it is limited to one item.
Gender: male
answered 1 year, 9 months ago
User Name:
GidgetKaleaLexiMomo
Las Vegas, NV, USA
0points
0out of 0found this answer helpful.
answer 2
From the User Manual:

The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily.
Gender: female
answered 1 year, 10 months ago
User Name:
SarahW
TX
0points
0out of 0found this answer helpful.
Question

Detergent amount with soft water

We have a water softner system. How much less HE soap should be used as compared to the soap manufacturer's suggestion? Also, is there a way to force a rinse cycle without clothes in the washer?
Category: I own this product
Interested in: How To use
asked 1 year, 9 months ago
User Name:
JC401
Illinois, USA
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I use about 1/4 cup of general laundry soap and it works well.
Gender: female
answered 1 year, 8 months ago
User Name:
Gretchen
Minneapolis, MN, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine. We normally recommend using only about 2 Tablespoons of HE detergent for a load of wash. If you are using a water softener, we would recommend less than this. Your washer also has a RINSE & SPIN cycle that can be used. However, if the rinse you mean is to clear suds from the washer, you likely are looking to use the TUB CLEAN cycle, which is intended to be used without clothes in the tub.
answered 1 year, 9 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Can you use the Tide Pods in the front loading wahing machines?

Category: I do not own this product
Interested in: Specifications
asked 1 year, 8 months ago
User Name:
Word
West Point, NE
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, they work well.
Gender: female
answered 1 year, 6 months ago
User Name:
MonyaW54
Doniphan, MO 63935, USA
0points
0out of 0found this answer helpful.
answer 2
You should stick to HE detergent which doesn't suds near as much as regular. I believe the pods are for regular machines and are pre-measured, therefore would suds too much.

I use Tide HE, but Wisk and All also make excellent he detergent products and cost half as much per load as Tide.
Gender: female
answered 1 year, 6 months ago
User Name:
Berd
New London, WI 54961
0points
0out of 0found this answer helpful.
Question

New washing machine. WM3470HVA

I have noticed that the pipes knock loudly when the water fills in machine. Why is this? How can this be resolved? I'm afraid my pipes will burst. The washer is in the basement and I hear it very loudly in the kitchen. Also I do not have the installation manual which I would like. In addition I do not have the packing brackets which I read should be used when moving. I guess the installers may have gotten rid of them. How do I get them? When I turn machine on the indicator marked "check filter" is lit. I have checked the owners manual and do not see anything about it. What filter? What needs to be done?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 7 months ago
User Name:
Lbronx
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
This is normal. The sound you hear are your water pipes swinging as the washer "pulses" the water to check for load size. Be careful not to secure your pipes too firmly because then they could fail. The pipes need to "flex", and the highest pressure exists when there is no water being used. In other words, your pipes should not break because of the washer.

You will need to ask lg about shipping bolts for your washer.

There is a filter on the bottom left of the washer. Download the manua from lg. It explains how to rinse off this component.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
SC
0points
0out of 0found this answer helpful.
answer 2
The sound you have described is something known as a Water Hammer. If you are experiencing a water hammer effect in your pipes, there is a way to resolve that. Try the following steps to attempt resolution to the situation. Shut off the main water valve to the home. Turn on all the faucets, opening the lowest one last (this is usually the faucet on the outside, for a garden hose). Once the lines are empty, turn off all the faucets. Turn on the main water valve. Turn on the faucets again, one at a time, from the lowest to the highest. A copy of the owner’s manual can be downloaded from our website at http://www.lg.com/us/support-produc.... Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The Shipping Bolts for this washing machine model are 4011FR3159E, 4011FR3159D, and 4011FR3159J. Each will be needed.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

diameter of drain line required for this machine

Category: I do not own this product
Interested in: Specifications
 
Products related to my question
 
 
asked 1 year, 7 months ago
User Name:
platapus
New York, NY, USA
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
A standard inch and one-half PVC-DWV line should be sufficient it it is properly vented.
Gender: male
answered 1 year, 6 months ago
User Name:
xbuilder
TX
0points
0out of 0found this answer helpful.
answer 2
The drain line comes with the unit, that's why the manual does not have the diameter information. If you still need the details about the drain line please visit the LG LiveChat Team at www.lg.com/us/support/message-customer-support for assistance. Thank you, have a lovely day!
answered 1 year, 7 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Drain & Spin vs. Rinse + Spin

The LG-WM3470 has a button for a Rinse + Spin cycle. This button is shown on p. 9 of the user manual and is described on both p. 10 and p. 26 as being useful for rinsing detergent from load.

The LG-WM3470 also has a button for selecting Spin Speed, and according to p. 25 of this same user manual:

"The Spin Speed button also activates the Drain & Spin cycle to drain the tub and spin clothes; for example, if you want to remove clothes before the cycle has ended."

Thus is seems that there are two different cycles that operate differently: (1) Rinse + Spin and (2) Drain & Spin.

According to other sources, the Drain & Spin cycle spins to remove water WITHOUT adding any rinse water while the Rinse + Spin cycle adds rinse water in addition to spinning to remove water.

Is this correct?
Category: I do not own this product
asked 1 year, 7 months ago
User Name:
Cate
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes. If you didn't have any detergent on the load, for example, there would be no need to rinse the wet clothes. Just spin them and drain the water out.
Gender: male
answered 1 year, 3 months ago
User Name:
Anonymous
SC
0points
0out of 0found this answer helpful.
answer 2
Yes, this is correct. The Rinse&Spin feature is designed so that if you simply wish to rinse the clothing and then spin out the water, then this can be done. However, there are times when there is standing water, or if not enough of the water (in your opinion) was spun out and needs to be spun further. There are also maintenance steps, such as the Winterizing instructions of your manual, that just needs to contents to be spun without adding any water. In these instances, you will want to use the DRAIN&SPIN option. While they seem similar, there is the significant difference of whether or not water is used.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

The model Wm3470HVA has a wool wash setting, does the corresponding dryer #DLEX3470V have a wool drying setting?

Category: I do not own this product
asked 1 year, 7 months ago
User Name:
tlj5001
on WM3470HVA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No actual setting but it has air dry features to allow for drying of delicate items and the special rack provided with the dryer allows for this, it does a great job. I have used it to dry shoes.
Gender: male
answered 1 year, 6 months ago
User Name:
MEDMAN91
Camarillo, CA, USA
0points
0out of 0found this answer helpful.
answer 2
The dryer has many different options but no "wool" dry setting - those items are usually not recommended to be put into a dryer:

Programs (SensorDry):
Cotton/Normal, Perm. Press, Towels,Delicates, Small Load, HeavyDuty,Bulky/Large, SteamFresh™, SteamSanitary™, Anti-Bacterial

Programs (ManualDry):
SpeedDry, AirDry

Options:
More Time, Less Time, Custom Program, DampDry Signal, Wrinkle Care, Child Lock, ReduceStatic™, EasyIron™, RackDry, End of Cycle Signal

Temperature Settings:
High, Medium High, Medium, Low,Ultra Low

Drying Levels:
VeryDry, MoreDry, NormalDry, LessDry, DampDry

Manual Dry Times: 60 min., 50 min., 40 min., 30 min., 20 min., More Time/Less Time
answered 1 year, 7 months ago
User Name:
Nadine
-1point
0out of 1found this answer helpful.
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