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Customer questions and answers for
WM3470HWA

4.0 cu. ft. Ultra Large Capacity TurboWash™ Washer with Steam™ Technology
Customer questions and answers:
104 Questions
 | 
131 Answers
Overall rating:
4.807 out of 5
4.8
out of
5
(435 Reviews)422

Customer questions and answers for LG Electronics WM3470HWA

Question

When did this model go on sale?

I have been unable to find many user reviews on this particular model, when did it go on retail sale.
asked 2 years, 9 months ago
User Name:
waterbucket
North Carolina
on WM3470HWA
-2points
0out of 2found this question helpful.
1 answer
Answers
answer 1
hhgregg had it on sale Memorial Day weekend
Gender: female
answered 2 years, 7 months ago
User Name:
flogo
Coral Springs, FL
+1point
1out of 1found this answer helpful.
Question

when you open the washer is there a light inside?

Category: I do not own this product
asked 2 years ago
User Name:
BigE
Richmond, TX, USA
on WM3470HWA
+2points
2out of 2found this question helpful.
4 answers
Answers
answer 1
I've actually never heard of having a light inside a WASHER. In my lifetime, I've had 5 different washing machines and none of them had a light. They were top of the line washers. I did have a dryer once that didn't have a light in it, and I always wished I had noticed that before I bought it.

I am curious, have any of you out there had washing machines that had lights in them?
answered 1 year, 6 months ago
User Name:
Anonymous
0points
0out of 0found this answer helpful.
answer 2
We just installed a WM3470 and we were surprised to find there is NO light in the washer. Does anyone know why that makes sense for such a high end unit?
answered 1 year, 9 months ago
User Name:
Gussie
0points
0out of 0found this answer helpful.
answer 3
no light
answered 1 year, 11 months ago
User Name:
Elin
Monterey, CA
0points
0out of 0found this answer helpful.
answer 4
As it turns out, there is no light inside the washer.
Thank you.
answered 2 years ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

HE Detergent

Just bought WM3470HWA washer. Does it need HE Detergent? If yes, any suggestion on which brand to use?
Category: I own this product
asked 2 years, 7 months ago
User Name:
swift
Lewistown
on WM3470HWA
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Yes HE detergent is recommended. I use All Free & Clear. Costco also has an HE. I'm pretty sure most of the detergent manufacturers are make HE. Just look at the packaging for the HE symbol.
Gender: female
answered 2 years, 1 month ago
User Name:
zieglede
Washington, USA
+1point
1out of 1found this answer helpful.
answer 2
Yes it is recomended to use the HE detergent. I think it is your choice on brand as long as it is HE. HE detergents can be used in ALL washing machines. The reason it is necessary is that since front loading machines use far less water, you don't want the detergent to re-deposit soil and such back onto the clothes during the wash cycle. the specially formulated HE detergent prevents this from happening allowing the clothes to come out clean. I hope this helps.
Gender: male
answered 2 years, 6 months ago
User Name:
Anonymous
Brenham, Texas
0points
1out of 2found this answer helpful.
answer 3
Yes, our LG washing machines are designed to only use HE detergents. We do not recommend any particular brand, as long as the packaging shows the HE emblem.
answered 2 years, 7 months ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question

On the LGWasher WM3470HWA, can the door be moved to open from either side?

Can the door be moved to open on either side.
Category: I do not own this product
asked 2 years, 7 months ago
User Name:
SEARCHING
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, only opens from right to left
Gender: male
answered 2 years, 1 month ago
User Name:
Campy
Phoenix, AZ, USA
0points
0out of 0found this answer helpful.
answer 2
Unfortunately NO! the door is not reversible. I so whish it was but it is not. The dryer match IS reversible. If that is any consolation. If your area and hoses and such permit switching the placement of the washer and dryer then that may be an option for you. then the doors will both open away from each other. In my case the dryer vent will not allow me to switch them. so It is still a bit of an inconvienience. But dollar for dollar and feature for feature this machine along with the washer match beat out the Maytag equivelent to the pair. More features for less money. I hope this helped.
Gender: male
answered 2 years, 6 months ago
User Name:
Anonymous
Brenham, Texas
+3points
3out of 3found this answer helpful.
Question

Do you have a front load washer with a right side hinge?

Category: I do not own this product
asked 2 years, 3 months ago
User Name:
todd007
Scottsdale, AZ
on WM3470HWA
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I also wanted a right side hinged door, but was told by the Home Depot appliance associate that only left side hinged doors are available & they are not reversible. Our laundry room was set up for a right hinged door & since the washer was left hinged, we had to reverse it's placement. The water hose was long enough, but just barely!
Gender: female
 
Products related to my answer
WM3470HWA
4.7 out of 5(212)
 
 
 
 
 
answered 2 years, 2 months ago
User Name:
Sandee
Pine Mountain, GA 31822, USA
0points
0out of 0found this answer helpful.
answer 2
As it turns out, all washers have the hinge on the same side.
answered 2 years, 3 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Does this washer (WM3470HWA) come with fill hoses?

Category: I do not own this product
asked 2 years, 6 months ago
User Name:
JonK
on WM3470HWA
+2points
3out of 4found this question helpful.
2 answers
Answers
answer 1
Yes, it comes with the connection hoses.
answered 1 year, 8 months ago
User Name:
elgavilan
+1point
1out of 1found this answer helpful.
answer 2
Please contact our Customer Interactive Center at 8
00-243-0000 for additional information.
answered 2 years, 6 months ago
User Name:
LGJoel
-8points
0out of 8found this answer helpful.
Question

We can't seem to get a cold rinse on any cycle. How can I go about troubleshooting to achieve a cold rinse?

Wehave used the cold wash cycle, but the rinse is still hot.
Category: I own this product
Interested in: How To use
asked 2 years, 5 months ago
User Name:
Mareeee
Ogden UT
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I believe that the warmth you feel when taking out the clothes is due to the high spin speed. It is my understanding that all rinse cycles are cold.
Gender: female
answered 2 years, 3 months ago
User Name:
Maril36
Spring Hill, FL, USA
-1point
0out of 1found this answer helpful.
answer 2
If the RINSE cycle is using HOT water, then it is likely that your water lines are switched incorrectly. Turn off the water lines, and disconnect the water hoses. Make sure that your HOT line is connected to the RED valve and the COLD line is connected to the BLUE valve.
answered 2 years, 5 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

how do you add a garment after the wash cycle has started

Category: I own this product
Interested in: How To use
asked 2 years, 4 months ago
User Name:
Pati
Crestview, FL, USA
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Pati, you have to press the pause buttom which is the sameone to start, wait for the signal and water to drain, then you can open the door. best wishes.
Gender: female
answered 2 years, 3 months ago
User Name:
damy331
Miami, FL, USA
+1point
1out of 1found this answer helpful.
answer 2
We appreciate your interest in this washing machine. This model is not designed with a specific time to be able to add additional garments. You may attempt to PAUSE the cycle, and add items when the door unlocks. The wash will have to readjust itself, and may have to add water and time to the cycle.
answered 2 years, 3 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How much HE detergent should I use per load?

We just bought the 3470 model washer. The salesman at the store said to only use 2 tablespoons per load, 3 tablespoons if it is badly soiled load. I was shocked at this. I usually use the top line of the cap that comes on the detergent bottle. Can you please clear this up for me and advise me what the right amount is to use. Thank you
Category: I own this product
Interested in: How To use
asked 2 years, 2 months ago
User Name:
amp5429
Walkertown, NC, USA
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
If you are using liquid detergent the cup in the detergent drawer has a 'normal' marker. Fill to the bottom of that marker and you're fine. You should be using HE detergent. My experience is that the marker for that is about half a capful.
Gender: female
answered 2 years, 1 month ago
User Name:
zieglede
Washington, USA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine and its proper care. The information you have been provided is correct. The typical measurements listed on the bottle are for a traditional top load washing machine, which uses much more water than this unit.
answered 2 years, 1 month ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Washmachine not using all the detergent from drawer

Category: I own this product
Interested in: Troubleshooting
asked 1 year, 11 months ago
User Name:
KennyB
Los Angeles, CA, USA
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Are you using the correct amount of detergent? HE takes very little. Also, do you have the extra piece out if using powder and vise versa for liquid? Is the drawer completely closed? I have the same washer and never had this issue.
Gender: female
answered 1 year, 11 months ago
User Name:
SandyNJ
NJ
0points
0out of 0found this answer helpful.
answer 2
Are you sure you are using the correct amount and that it is HE detergent? Many people unfamiliar with front loaders don't seem to understand the principles of operation. You cannot use regular detergent unless you use a VERY minimal amount. Oversudsing is the bane of front-loaders. Use only the prescribed amount of low-sudsing HE-rated detergent.
Gender: male
answered 1 year, 11 months ago
User Name:
hafcanadian
Oregon
0points
0out of 0found this answer helpful.
Question

Difference between Graphite Steel and White color washer

Is there a difference between Graphite Steel and White color washer other than obvious color difference? I just want to know why there is $100 price difference in color choices.

Thank you,
Category: I do not own this product
Interested in: Specifications
asked 2 years, 2 months ago
User Name:
ConcertMusik
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The color is the only difference. Save the $100 - that's what I did!
Gender: female
answered 2 years, 1 month ago
User Name:
WashinginWildwood
Wildwood, MO
0points
0out of 0found this answer helpful.
answer 2
No difference.
Gender: female
answered 2 years, 2 months ago
User Name:
Dav17
Pennsylvania, USA
0points
0out of 0found this answer helpful.
Question

What gas dryer matches the WM3470HWA washer?

What gas dryer matches the WM3470HWA washer?
Category: I do not own this product
Interested in: Feature comparison
asked 1 year, 9 months ago
User Name:
Gussie
on WM3470HWA
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
LG DLGX3471
Gender: male
answered 1 year, 9 months ago
User Name:
Dadofsix
Santa Ana, CA
0points
0out of 0found this answer helpful.
answer 2
7.3 cu. ft. Ultra Large Capacity Dryer with Dual LED Display (Gas) DLGX3471W
 
Products related to my answer
DLGX3471W
5 out of 5(41)
 
 
 
 
 
answered 1 year, 9 months ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

is the 3470 and matching dryer stackable and is it a good idea

Category: I own this product
asked 2 years, 2 months ago
User Name:
mickey
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes they are stackable. I am fairly short (5'3"), so stacking could make reaching and seeing the dryer controls a little difficult. Also, if you want to use the steam feature on the dryer filling the water tray and getting it in place without spills could be tricky.Based on my measurements, the middle of the dryer control panel would be 76" from the floor not taking into account the gap between the washer and dryer when stacking.
Gender: female
answered 2 years ago
User Name:
Pleased
Ann Arbor, MI, USA
+1point
1out of 1found this answer helpful.
answer 2
Yes, this washing machine and dryer can be stacked, as long as the pedestal is NOT being used. Whether or not it is a good idea relates to your personal preference.
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Spin cycle - can you select RPM or just one cycle? Can you wash queen size comforters in this size? Is there a light in the washer?

Category: I do not own this product
asked 1 year, 8 months ago
User Name:
photographer
Arizona
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I'm looking at my user manual and you have; Extra High, High, Medium, Low and No Spin, so plenty of choices. I haven't seen a reference to RPMs. First thing, I threw my Cal King comforter in it and it did a great job. No light in the washer. If you're anything like me after you get it, you will be spending too much time in front of the glass door with a flashlight watching your clothes get wet and tossed around.
Gender: female
answered 1 year, 6 months ago
User Name:
lwrobles
San Diego, CA, USA
0points
0out of 0found this answer helpful.
answer 2
The RPM depend on the cycle that you select. It doesn't offer an interior light, but a queen size comforter would fit.
answered 1 year, 7 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Does the WM3470 include both a connection & drain hose?

I just wanted to see if I purchase this Washing Machine (WM3470) if all the necessary hoses are included.
Category: I do not own this product
 
Products related to my question
WM3470HWA
4.7 out of 5(212)
 
 
 
 
 
asked 1 year, 7 months ago
User Name:
Anonymous
Alpharetta, GA, USA
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes
answered 1 year, 7 months ago
User Name:
Kingskid
Illinois, USA
0points
0out of 0found this answer helpful.
answer 2
Yes, the hoses were included.
Gender: male
answered 1 year, 7 months ago
User Name:
JSmith
Wisconsin, USA
0points
0out of 0found this answer helpful.
Question

Fill lines for detergent LG washer 3470

The detergent cup has a plastic tab hanging down into the detergent cup with the words normal and Max. Above the word normal is a line and above the word Max is a line. Does that mean that if you filled the cup for a Normal load, the word normal would by covered by the detergent? Likewise, is the a Max fill filled to the line ABOVE the word Max?
Category: I own this product
Interested in: How To use
asked 2 years ago
User Name:
Runbyfusion
Houston
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Simple answer is Yes in both cases.
Gender: male
answered 1 year, 11 months ago
User Name:
hafcanadian
Oregon
0points
0out of 0found this answer helpful.
answer 2
Fill the cup all the way up TO the 'Normal' or 'Max' fill-line. Since each fill-line is ABOVE each word that would mean that yes, the words would be covered by the detergent in order to reach it's respective fill-line.
Gender: female
answered 2 years ago
User Name:
Rhonda2012
Houston, TX, USA
+1point
1out of 1found this answer helpful.
Question

Washer not filing up with water properly?

I just recently bought this product after years of using an old traditional washer and dryer set and I am just wondering if the irregularly timed spurts of what I believe to be moisture is normal for these new washers or if there is a problem with my water hose connection. I would very much appreciate an answer.
Category: I own this product
Interested in: Troubleshooting
asked 2 years ago
User Name:
Anonymous
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Many who've never used front-loaders don't understand their principles of operation. There may be a video or other tutorial available online at LG which may be helpful. Front loaders are more efficient because they use less water and detergent. What you are seeing in your machine is normal. It is the machine adding water in the very least amounts and at the optimal points in the cycle to get you the best results.

Additionally, be sure you use the prescribed amount of only HE-rated detergent. It is not recommended to use regular old-fashioned detergent like you used in your top-loader, because that stuff produces too many suds and defeats the cleaning principles of front-loaders. This is the one big fact that front-load newbies have trouble getting around. If you must use up some old detergent that isn't HE-rated, cut WAY down on the amount you are used to using! Then go buy HE next time.
Gender: male
answered 1 year, 11 months ago
User Name:
hafcanadian
Oregon
0points
0out of 0found this answer helpful.
answer 2
From your description, it seems that this unit should be operating properly. The wash cycle will add water and adjust the load until it is properly balanced, and will do so automatically. If you have questions about the operation of the unit, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Liquid Softener & Detergent?

Since it is recommended to avoid using dryer/softener sheets w/ the LG dryer, I want to try liquid softener in the washer. Do you add both the liquid softener and detergent at the same time in the appropriate cups prior to starting the washer? Or do you only use one or the other?
Category: I own this product
Interested in: How To use
 
Products related to my question
WM3470HWA
4.7 out of 5(212)
 
 
 
WM3470HVA
4.9 out of 5(221)
 
 
 
 
 
asked 2 years ago
User Name:
LGWM3470Question
on WM3470HWA
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
Put them both in at the same time before starting the machine, each in its correct tray/cup. The washer will dispense softener at precisely the correct time in the wash cycle.
Gender: male
answered 1 year, 11 months ago
User Name:
hafcanadian
Oregon
+1point
1out of 1found this answer helpful.
answer 2
Yes, add both the detergent and the softener at the same time, at the beginning of the cycle. Make sure that either both are liquid or both are powder. Using one of each will cause problems with the machine.
answered 1 year, 11 months ago
User Name:
NeilE
+3points
3out of 3found this answer helpful.
Question

where can I get a manual for this machine?

Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
Taffy
home
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
You should be able to download one at: http://www.lg.com/us/support/software-manuals

Just enter the model number in the "search by keyword" field.
answered 1 year, 5 months ago
User Name:
Nameless
Arlington, MA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine. A copy of the owner’s manual can be obtained from our website at http://www.lg.com/us/support-produc....
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Leaking from air hole in the back

What is the hole in the back right below the water inlets for? Looks its for air pressure. Lots of water is running out from this hole during last cycle, what could be wrong, and what should we do?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 3 months ago
User Name:
Zy78730
Austin, TX, USA
on WM3470HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The same thing happened to me. I have been told that it is caused by over suddsing from too much soap. lg told me to use no more than 2tbs of soap. It hasn't happened since, but is my laundry really clean?
answered 1 year, 2 months ago
User Name:
BethBfromMass
0points
0out of 0found this answer helpful.
answer 2
I apologize that you are having an issue with the washing machine. Please contact our Customer Interactive Center for additional troubleshooting or a possible service call. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair/support-repair-provider-lookup.jsp
Gender: male
answered 1 year, 3 months ago
User Name:
GlennM
0points
0out of 0found this answer helpful.
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