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Customer questions and answers for
WM2650HWA

3.6 cu. ft. Extra Large Capacity SteamWasher™ with ColdWash™ Technology
Customer questions and answers:
95 Questions
 | 
134 Answers
Overall rating:
4.784 out of 5
4.8
out of
5
(638 Reviews)627

Customer questions and answers for LG Electronics WM2650HWA

Question

Music tones

Is there a way to turn of the "music/tones" that play when washer cycle is complete?
Category: I own this product
Interested in: How To use
asked 2 years ago
User Name:
jlsquared
on WM2650HWA
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
yes, press and hold the button that has in smaller writing with *Signal on it and it will shut it off.
Gender: male
answered 1 year, 10 months ago
User Name:
DMWatson2865
Springfield, OH, USA
0points
0out of 0found this answer helpful.
answer 2
I LOVE the music tones! Everything should do that now! :) You can turn off by pressing the SIGNAL ON/OFF button.
answered 1 year, 10 months ago
User Name:
ssdore
Denver, CO, USA
0points
0out of 0found this answer helpful.
answer 3
The washing machine is designed to play a melody when the wash cycle if finished. The buttons make a sound each time a button is pressed. The melody and button tones can be turned off, as desired, by pressing and holding the WATER PLUS button for 3 seconds, during the wash cycle. This information can be found on page 27 of the owner’s manual.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Does the Washer Model #WM2650 have a spin cycle only?

I hand wash many items and would like the option to spin the water out without rinsing. Does this front load washer have that option? Thank you.
asked 1 year, 11 months ago
User Name:
Washer
on WM2650HWA
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
I think you will enjoy using the Hand Wash/Wool cycle on this machine instead of the extra steps required to wash your items by hand then spin the excess water out in the machine.

As a handknitter, hand spinner, and fiber artist I used to hand wash wool, cashmere, and other shrinkable washable fibers, and spin the excess water out in my top load washing machine, just as you have described. For years I was hesitant to make the switch to a front load machine because of all the hand washing I do. On the recommendation of two fiber artist friends who own LG front load washing machines, I finally made the switch to a front loader. I'm so happy to let the Hand Wash/Wool cycle take complete care of washing my shrinkable clothing now.

The Hand Wash/Wool cycle on this machine truly is as gentle to my shrinkable fibers as if I washed them by hand. I just make sure to select Cold water for the wash instead of the default Warm water, as the rinse water is always Cold (to avoid temperature shock and fulling/felting). I do use Warm water wash with wool items treated to be machine washable/superwash, though.

The first few times I used the Hand Wash/Wool cycle, I actually sat in front of the machine to see how it worked. Mostly the garments soak in some water at the bottom of the tub, then periodically the tub makes a partial turn with just enough rotation to gently flip the garments over in the water, much like I would give fabrics a "swish" now and then with my hands when washing shrinkable garments in a sink or basin.

I have detected no shrinkage or fulling/felting with washable wool, cashmere, and silk sweaters and accessories (as well as knitting yarn in mesh bags) when using the Hand Wash/Wool cycle with Cold/Cold wash/rinse temperatures in this machine. I am so happy to not have to wash multiple tiny loads by hand anymore, or babysit my old top loader when soaking/spinning large amounts of feltable fibers.

Additionally, I have been thrilled to be able to speed-dry a still-damp shrinkable wool item in my LG gas dryer using the rack accessory and Rack Dry cycle. If an item is still too damp to wear after air-drying flat overnight, I just place it flat on the rack inside the dryer and set the dryer on low or ultra low heat, sometimes pausing the cycle to turn the item over once. It's fresh and dry in less than an hour and ready for wearing, without shrinkage or any problems.
Gender: female
 
Products related to my answer
DLGX3471W
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answered 6 months ago
User Name:
againstthegrain
San Diego, CA, USA
0points
0out of 0found this answer helpful.
answer 2
It has an option for pre-wash which allows you to rinse and spin. As far as I know it does not have a spin only option.,
Gender: male
answered 1 year, 9 months ago
User Name:
trav29
Denver, CO
0points
0out of 0found this answer helpful.
answer 3
No, But it does have the Rinse & Spin only option. Also, it has a great handwash cycle! :)
Gender: male
answered 1 year, 10 months ago
User Name:
DMWatson2865
Springfield, OH, USA
+1point
1out of 1found this answer helpful.
Question

Noise level from drain pump

I bought this washer a month ago and noticed it is quite noisy during the rinse and spin cycle. When the washer is during rinse or spin cycle, there is a loud humming sound on and off. The menu says there is a humming sound from the drain pump. But it is a bit too loud and I don't know if that is normal. I put a video clip on youtube to show the sound level during rinse/spin cycle and you can hear besides the sound of the spinning drum there is another humming sound on and off. Can anyone comment compared with his/her own washer or upload a video clip to I can compare? Thanks a bunch!
Category: I own this product
Interested in: Troubleshooting
Video Question:
(click to see the video)
asked 1 year, 2 months ago
User Name:
wayne77
Danville, CA, USA
on WM2650HWA
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
Thanks for the suggestion! It was during non-steam cycle. Also I am not sure what sound level a normal drain pump sounds like and would not like to pay a fee if the service person says the sound level is normal (was told a fee will be charged if they find no problem).
answered 1 year, 1 month ago
User Name:
wayne77
Danville, CA, USA
0points
0out of 0found this answer helpful.
answer 2
If it happens when you have selected of the steam cycles then I believe it is the steam unit that makes the sound rather than the drain pump. Try a non steam cycle to confirm.
Gender: male
answered 1 year, 2 months ago
User Name:
Garo
Atlanta, GA, USA
0points
0out of 0found this answer helpful.
answer 3
We regret your dissatisfaction with the operations of this washing machine. If you believe this unit to be excessively noisy, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What dryer goes with the wm2650 washer?

asked 2 years, 5 months ago
User Name:
EricS
on WM2650HWA
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I have the DLEX2650W with mine.
Gender: female
answered 2 years, 1 month ago
User Name:
LL56798
Austin, TX
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this washing machine. This unit best matches either the DLEX2650, or the DLGX2651 model dryer.
answered 2 years, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Lg WM2650HWA

We were wondering how many towels jeans colors this washer can handle?
asked 2 years, 4 months ago
User Name:
DS70
on WM2650HWA
-2points
0out of 2found this question helpful.
2 answers
Answers
answer 1
You can completely fill it to the top with them! Just turn the spin speed to medium or medium-high.
Gender: male
answered 1 year, 10 months ago
User Name:
DMWatson2865
Springfield, OH, USA
0points
0out of 0found this answer helpful.
answer 2
I don't think there is a set number. It will depend upon the sizes of your jeans and towels. ( I know that doesn't help alot) I usually just put what I feel is enough for the machine. You will get a feel for it after a couple times of loading. If you put to much fabic into the machine it will stop and display an error message that it is off balance. I had a top loading machine before this one (large capacity) and I know I fit at least 3 or more towels at a time with this washer. Though I haven't tried to over do it, can't afford to break this machine.
Gender: female
answered 2 years, 3 months ago
User Name:
Normal08
Sioux City, IA
0points
0out of 0found this answer helpful.
Question

Is there a specific type of detergent(liquid or powder) that LG reccomends?

Category: I own this product
Interested in: How To use
asked 2 years, 3 months ago
User Name:
andrea60
howell, nj
on WM2650HWA
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
For this machine you should only use High-Efficiency detergents. The detergent package will be labeled [HE]. High-Efficiency detergents produce fewer suds, dissolve better and help keep the washer interior clean.

There are many brands of HE detergents and they come in both liquid and powder; whichever you prefer. The detergent you use now may be high-efficiency - check the package. For years I've used a Sears product - Sears Ultra Plus Concentrated Powdered HE detergent.

Good Luck
Gender: female
answered 2 years, 3 months ago
User Name:
MawzCycle
Prairieville, LA
+1point
1out of 1found this answer helpful.
answer 2
We appreciate your interest in this washing machine. We do not recommend any particular brand of detergent. We do advise to only use a low-sudsing, High Efficiency (HE) formula.
answered 2 years, 3 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Can more clothing be added to the load after it has started or is it locked out.

Category: I do not own this product
Interested in: Feature comparison
asked 2 years, 3 months ago
User Name:
tkirch
United States
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes! There is a pause button on the machine that makes it easy to stop and add clothes.
Gender: female
answered 2 years, 3 months ago
User Name:
Normal08
Sioux City, IA
-1point
0out of 1found this answer helpful.
answer 2
As it turns out, it is not an option with front-load washers.
answered 2 years, 3 months ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

Pillows??

I have a 2650HWA and it's matching dryer.

Can I clean pillows in them and if so, which cycles do you suggest?

Thank you!
Category: I own this product
Interested in: How To use
asked 2 years, 3 months ago
User Name:
khbutler
New Braunfels, TX
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have only the washer. It did a great job on my large LL Bean "Side Sleeper" pillow. I used the Bulky/Large cycle but am sure that, especially with only one or two pillows, any cycle would work as well; making sure they can safely handle "special" settings such as "steam" or "extra hot" water.
Gender: male
answered 2 years, 1 month ago
User Name:
Anonymous
Massachusetts, USA
+1point
1out of 1found this answer helpful.
answer 2
To answer my own question, yes! Pillows can be washed (in the Allergine cycle) and they came out GREAT!!!
Gender: female
answered 2 years, 3 months ago
User Name:
khbutler
New Braunfels, TX
+1point
1out of 1found this answer helpful.
Question

How long is the power cord?

Trying to find out if it will reach the outlet. If too short, can it be replaced by a longer cord? Thanks.
Category: I do not own this product
Interested in: Specifications
asked 2 years, 2 months ago
User Name:
Jio78
Miami, FL, USA
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Mine (just measured it) is five feet long.
Gender: male
answered 2 years, 1 month ago
User Name:
Anonymous
Massachusetts, USA
0points
0out of 0found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 1 month ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Is the Internal Water Heater used for all cycles or just for Steam cycle?

Is the Internal Water Heater in the WM2650 used in all wash cycles (such as Cotton/Normal) to heat the water to the appropriate temperatures for Warm and Hot water temperatures or is the water heater only used for the Extra Hot steam functions?
Category: I own this product
Interested in: How To use
 
Products related to my question
WM2650HWA
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asked 2 years, 2 months ago
User Name:
Bearcats
San Diego, CA, USA
on WM2650HWA
+2points
2out of 2found this question helpful.
2 answers
Answers
answer 1
I assume it depends on the temperature setting for your domestic hot water. Because we have no young children, I keep ours quite high so the dishwasher and clothes washer heaters have to be activated rarely if at all. It would be nice to know what the LG machines consider "hot" water.
Gender: male
answered 2 years, 1 month ago
User Name:
Anonymous
Massachusetts, USA
-1point
0out of 1found this answer helpful.
answer 2
The water heater, in this unit, is designed for raising the water temperature for the EXTRA HOT and STEAM cycles. The regular HOT and WARM temperatures are simply heated by the water coming in from the regular water valves.
answered 2 years, 2 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Vibration

I would like to stack this machine with the matching dryer. Our laundry room is on the second floor. Will it vibrate too much in this condition?
Category: I do not own this product
asked 2 years, 1 month ago
User Name:
WY101
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I have my machines stacked, and have not noticed a vibration problem. Our laundry room is on the basement level, right next to our family room, so I'm glad these machines are quiet.
Gender: female
answered 2 years, 1 month ago
User Name:
AllieCRNA
Stroudsburg, PA, USA
0points
0out of 0found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 1 month ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Is the spin cycle supposed to spin the entire time or speed up, slow down, speed up, and slow down again?

I have just purchased Model WM2650HWA and have done two loads. Everybody keeps saying how dry the clothes are but mine are coming out wetter than my old top load. Not wringing wet, but definitely wetter than before. My spin cycle, even on fastest, spins up for a few then back down again. It does this over and over again. Is this normal?
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 1 month ago
User Name:
troj
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes, on the front load washing machines it does change speeds during the spin cycle. This is how the machine balances the load evenly throughout the drum, then it really speeds up and pulls the water from the clothes.
I had a similar problem to yours when I first got this machine, but I learned to divide my laundry loads by weight. For example I can't wash a load of light summer clothing with one bath towel- the towel is too heavy and the load won't balance, but if I wash a load of light clothing with 2 or 3 towels, it works fine. Also, the drum on this machine is much larger than my old washer, I think I put too much in that first load.
Gender: female
answered 2 years, 1 month ago
User Name:
AllieCRNA
Stroudsburg, PA, USA
0points
0out of 0found this answer helpful.
answer 2
We regret your dissatisfaction with the operations of this washing machine. The spin speed can adjust itself, and is designed to do so in order to re-distribute the wash load weight. Check to see if any error codes might be displayed on the unit. The spin should be able to extract much of the water used for the wash. If it still does not operate properly, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

is the height accurate on WM2650HWA

really want this washer, but the height of our cabinet is 38 7/8 inches high. can someone confirm the height of their washer
Category: I do not own this product
asked 2 years ago
User Name:
chrisw
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I just measured this washer that was recently installed and it's just under 39, so it must be 38 7/8. You can also adjust each of the four feet to make it perfectly level, ( up and down ) so I would imagine that you could spin all the feet to the closest possible position - close to the bottom cabinet if necessary.
Gender: male
answered 2 years ago
User Name:
Thomas67
Schaumburg, IL
0points
0out of 0found this answer helpful.
answer 2
The height of this unit is 38 11/16".
answered 2 years ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

How many pairs of jeans can be washed as one time?

I just received my washer and dryer yesterday and I noticed that once the clothes were wet, there was no water in the drum during washing--it looks like the clothes are in the dryer instead of the washer. Is this normal?
Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
Wrinkles
on WM2650HWA
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
I only wash 5 pair at a time because they are very heavy when wet and can become unbalanced and to heavy for the machine to work properly.
It's normal to see no water. Maybe a few suds at the bottom of the glass door section and you are doing fine. The system is made to use less water. They will also come out dryer than you may be used to in the past.
Gender: male
answered 1 year, 10 months ago
User Name:
KennyV
Tomball, TX, USA
-1point
0out of 1found this answer helpful.
answer 2
Yes, this is normal operation. In our LG High Efficiency Front Load washing machines, it is normal for there to be no visible standing water over the level of clothing. There is still water in the drum, and the clothes are still getting clean.
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I have the LG WM2650HWA washer. I use liquid HE detergent. Where do I add powdered Oxy Clean?

Category: I own this product
Interested in: How To use
asked 1 year, 10 months ago
User Name:
NHolz
FL
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Put that in the pre-wash compartment dispenser, You can use the pre-wash option if you would like but I use borax along with my he detergant and only use the pre-wash option if the clothes are heavily soiled because I mostly use the cold wash option. Hope this helps!!
Gender: male
answered 1 year, 10 months ago
User Name:
DMWatson2865
Springfield, OH, USA
+1point
1out of 1found this answer helpful.
answer 2
Add it to the PRE-WASH cup which is just to the right of the cup were you add your regular detergent. :)
answered 1 year, 10 months ago
User Name:
ssdore
Denver, CO, USA
+1point
1out of 1found this answer helpful.
Question

Forced drain system

What, exactly, is the "Forced drain system" om WM2650H machines?

Does it "completely" drain the machine so the "stink" assiciated with front load machies is eliminated?

Thanks in advance.

Kent
Category: I do not own this product
Interested in: Feature comparison
asked 1 year, 10 months ago
User Name:
Nikki
California
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
I don't exactly know what the "Forced drain system" is, but I have this machine and have had it for 6 months and it does sometimes retain water like most front loaders. I think what it does at the end of a cycle is spin at a really high speed to force the water to the outsides of the cylinder, but then once it is in the front rubber seal at the loader door, sometimes it doesn't all go out of the drains and being a woman with long hair, if any of my hair ends up in that drain it gets caught in the rubber seal as well. It's annoying, but I just wipe out hair and debris after each load with a paper towel and when I'm not using the washer I leave the door open to make sure no mildew builds up. I hope this answers your question...
Gender: female
answered 1 year, 8 months ago
User Name:
Katie22
Overland Park, KS, USA
0points
0out of 0found this answer helpful.
answer 2
My basin is completely free of standing water when I empty each load. I've used this washer for approximately 2 months and haven't smell even the slightest "stink."
Gender: female
answered 1 year, 8 months ago
User Name:
mhturner
Morristown, TN, USA
0points
0out of 0found this answer helpful.
Question

Does the 2650 adjust water level for small loads?

Category: I do not own this product
Interested in: Specifications
asked 1 year, 9 months ago
User Name:
JeanJeannie
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Yes it does!
Gender: male
answered 1 year, 9 months ago
User Name:
trav29
Denver, CO
0points
0out of 0found this answer helpful.
answer 2
Yes it does :)
Thank you for your question,
Have a lovely week!
answered 1 year, 9 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

What additional water connections are required?

I am considering buying a true steam dryer model DLEX2650W and would like to know how the water is provided for the steam?
Category: I do not own this product
asked 1 year, 7 months ago
User Name:
LMatKOP
Pennsylvania, USA
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The water is drawn from a small plastic container inside a drawer in the top-left side of the the unit's front side. The container or bottle can be removed for easy filling or simply just pour a cup of water through the top of the containers opening which by the way has a built-in mesh screen for filtering.
Gender: male
answered 1 year, 6 months ago
User Name:
CAMF16
Rochester, NY
0points
0out of 0found this answer helpful.
answer 2
in a seperate water container, you add the water, it is not hooked up to any water source.
Gender: male
answered 1 year, 6 months ago
User Name:
happyuser
Austin, TX, USA
0points
0out of 0found this answer helpful.
Question

IS OK TO USE he PODS ??

Category: I own this product
Interested in: How To use
asked 1 year, 7 months ago
User Name:
DARRELL
MOSSYROCK
on WM2650HWA
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
No pods. All detergents and other products must go into the dispenser cups.
Gender: male
answered 7 months ago
User Name:
jonesb17
Chadds Ford, PA, USA
0points
0out of 0found this answer helpful.
answer 2
I apologize, but no; it is not recommended to use packet or tab washing detergent. The manufacturer recommends the use of a liquid or powdered detergent in the appropriate detergent cup in order for the unit to be able to dispense the detergent and other additives at the appropriate time during the wash cycle.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I fix the scraping/grinding noise coming from the drum when it is spinning? Model number WM2650HWA

Category: I own this product
 
Products related to my question
WM2650HWA
4.8 out of 5(259)
 
 
 
 
 
asked 1 year, 7 months ago
User Name:
bethlewis07
Austin, TX, USA
on WM2650HWA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Hi,

Chech inside your unit to see if there are any metallic/plastic objects that are stuck in the tiny holes. It might be causing problems. It happened to me. On my second load of washing, I heard a scraping/grinding noise, too. I freaked out, thinking this was a brand new machine and it shouldn't be making noises. I turned off the wash, took out the wet clothes, and slid my hand over the entire inside surface of the drum. Sure enough, there was a hairpin stuck into one of the holes. I took it out and the grinding went away.

If you don't find anything, I would call LG (if your machine is still under warranty) to request a service call.

Hope this helps.
answered 1 year, 7 months ago
User Name:
KCho
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this washing machine. If there is a grinding noise during the spin cycle, it is likely that this unit will require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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