We regret your dissatisfaction with the operations of this washing machine. The spin speed can adjust itself, and is designed to do so in order to re-distribute the wash load weight. Check to see if any error codes might be displayed on the unit. The spin should be able to extract much of the water used for the wash. If it still does not operate properly, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at
http://www.lg.com/us/support/repair....