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Most Recent Questions
Recent Question:
Does this model notify you by cell phone when the wash is finished?
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where do I add color brightener?
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Excessive Vibration to Stacked Dryer - Correctable ?
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Excessive Vibration to Stacked Dryer - Correctable ?
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Using non HE laundry soap in a LG High Efficiency front load washer
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Customer questions and answers for
LG Electronics WM2250CW

3.6 cu. ft. Extra Large Capacity Front Load Washer with ColdWash™ Technology
Customer questions and answers:
137 Questions
 | 
179 Answers
Overall rating:
4.789 out of 5
4.8
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Customer questions and answers for LG Electronics WM2250CW

Question

Can you wash small rugs in the WM2250CW machine?

Category: I own this product
Interested in: How To use
asked 1 year, 7 months ago
User Name:
DebbieC
on WM2250CW
0points
0out of 0found this question helpful.
Answer this question
4 answers
Answers
answer 1
Yes, at least I do. I have washed small kitchen rugs (2' x 3') and I've also washed our larger entry way rug (maybe 4' x 6'). Both have turned out fine. I would use the large/bulky cycle and err on the side of caution when adding detergent. Then I just hang them on a hanger to dry.
Gender: female
answered 6 months ago
User Name:
stephlynnbcm
Houston, TX
0points
0out of 0found this answer helpful.
answer 2
The LG caused no ill effects to our bathroom rugs and kitchen rugs. Any dryer with high heat though might damage the rubber backing or cause wrinkling.
Gender: female
answered 1 year, 6 months ago
User Name:
Daisy33
Westminster, CA, USA
+1point
1out of 1found this answer helpful.
answer 3
Yes! It has a setting for bulky items that we use for blankets and smaller rugs that are deemed front-load washable.
Gender: male
answered 1 year, 6 months ago
User Name:
Jasen
Seattle, WA
+1point
1out of 1found this answer helpful.
answer 4
yes you can, they come out really nice and clean. Don't put them in dryer because backing may come off while drying.
Gender: female
answered 1 year, 6 months ago
User Name:
carol61
Washtucna, Wa
+2points
2out of 2found this answer helpful.
Question

no power

the breaker is on and the machine is still not powering up.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 7 months ago
User Name:
keio
on WM2250CW
0points
0out of 0found this question helpful.
Answer this question
3 answers
Answers
answer 1
With mine, the prongs on the plug just had to be tweaked slightly when this happened - slightly wider IIRC - to make sure it would maintain contact. This was done after verifying the socket was good and noticing it attempted to power up when the drum was spun.
Gender: male
answered 5 months, 3 weeks ago
User Name:
Jay007
Rogue Valley, Oregon
0points
0out of 0found this answer helpful.
answer 2
1- Get another electric gadget and see if it is the socket. You may need to have the socket replaced.
or
2- Look for a GFI outlet in your home. That GFI may need to be reset.
Gender: female
answered 1 year, 5 months ago
User Name:
JoJoFromCocomo
Albany, GA, USA
0points
0out of 0found this answer helpful.
answer 3
We regret the trouble you have experienced with this washing machine. If this unit is not powering on, and the electrical flow is good, then the unit will likely require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I manually add water to this machine?

I have this machine (wm2250) and need to wash cloth diapers. Cloth diapers need a lot of water to really get clean, is it possible to manually add water to this machine during the wash cycle. I've used the water plus button, but it doesn't seem to do enough. Also, which cycle will use the absolute most amount of water? Thanks.
Category: I own this product
Interested in: How To use
asked 1 year, 2 months ago
User Name:
apolid
on WM2250CW
-1point
0out of 1found this question helpful.
Answer this question
3 answers
Answers
answer 1
I've been using cloth diapers in this washer for 4 months. I start with a delicate cycle with extra water, no spin, and no detergent. When this is finished I do a cotton cycle with detergent. Since the diapers are soaked, the washer thinks it is very full and adds more water. I've also heard about people adding a soaked towel to their washer.
Gender: female
answered 10 months ago
User Name:
mamaof2
+1point
1out of 1found this answer helpful.
answer 2
We bought this machine just over a year ago and have been washing cloth diapers in it since January. The two things needed for successful diaper cleaning are lots of agitation and lots of water; this machine has neither. Although LG will tell you not to add water, I've been adding water for some time now with no observable adverse effects on the washer; I wash our diapers on Bulky using the water plus option, add two to three gallons of water to every wash cycle, and I set the soil level to the highest setting. One cold wash, one hot wash, one to two rinse cycles. Good luck!
Gender: female
answered 1 year ago
User Name:
AimeeLee
Boston, MA, USA
+1point
1out of 1found this answer helpful.
answer 3
We appreciate your interest in this washing machine. The amount of water used to fill the tub are calculated by the amount of time the water valve is open. The two cycles which run the largest amount of time for the water valve are the HANDWASH/WOOL and the BULKY/LARGE cycles. Additional water cannot be added to the tub other than by the WATER PLUS option.
answered 1 year, 2 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

The rubber gasket around the washer opening is molding. How can I clean or replace it?

asked 2 years, 2 months ago
User Name:
Susan999
Home
on WM2250CW
+3points
3out of 3found this question helpful.
Answer this question
3 answers
Answers
answer 1
I use an old cotton sock soaked in water, a little bleach and a little laundry detergent to wipe the rubber seal of any lint and moisture after every wash. Then I leave the washer door fully open so as to allow the washer to dry out dry out a little, then I close it slowly until the magnet holds it open just a little. If your gasket is stained then maybe increase the bleach in the cleaning water solution up to 1 part bleach, 3 parts water and a tablespoon of the "he" liquid detergent. All this works for me.
Gender: male
answered 1 year, 10 months ago
User Name:
rcharlie
florida keys
+1point
1out of 1found this answer helpful.
answer 2
Try using a gel bleach product on it. It still might stain, but it's clean. Also, whenever you're done using the washer, wipe the rubber gasket and the door with a dry rag and leave it open for just a few minutes, you will avoid the mold.
Gender: female
answered 2 years, 1 month ago
User Name:
Anonymous
Grandview, MO, USA
+2points
2out of 2found this answer helpful.
answer 3
We regret the trouble you have experienced with this washing machine. To clean the door gasket, it is recommended to wipe it down with warm water and a mild, non-abrasive soap. You may also use a bleach solution to clean it. Once it is clean, be certain to dry it thoroughly. It is also recommended to leave the door slightly ajar between wash cycles. If the gasket needs to be replaced, then this can be done by a licensed service technician. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 2 months ago
User Name:
NeilE
+3points
3out of 3found this answer helpful.
Question

I just ordered a LG WM2250C[W] front load washer

Does it come with 2 fill hoses, or do I have to order them separately?
Category: I do not own this product
asked 2 years, 1 month ago
User Name:
alan10573
on WM2250CW
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
Yes it does. They will be inside the washer....
Gender: female
answered 1 year, 6 months ago
User Name:
McCormack5862
Clay City, IL
+1point
1out of 1found this answer helpful.
answer 2
they ordered them seperately for me at Home Depot
Gender: female
answered 2 years, 1 month ago
User Name:
Katepluseighty
Bel Air MD
-1point
0out of 1found this answer helpful.
Question

LG WM2250 What side is door hinge?

Category: I do not own this product
Interested in: Specifications
asked 2 years, 1 month ago
User Name:
sjeff
on WM2250CW
-1point
1out of 3found this question helpful.
Answer this question
2 answers
Answers
answer 1
the left
Gender: male
answered 2 years, 1 month ago
User Name:
mikes2250
Tucson, AZ
-2points
1out of 4found this answer helpful.
answer 2
right
answered 2 years, 1 month ago
User Name:
Buff
-4points
0out of 4found this answer helpful.
Question

water capacity

I know the machine measures the amount of water needed for each load based on the size of the load. But what amount is typical? How about maximum water amount? Love the machine, but I'm just curious.
Category: I own this product
asked 1 year, 9 months ago
User Name:
byoung7998
Denver, CO, USA
on WM2250CW
+1point
1out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
I don't think you get could an exact amount on this washer as it has a load sensor that it will cycle through at the beginning to determine how much water it will use. Hope this helps.
Gender: female
answered 1 year, 6 months ago
User Name:
McCormack5862
Clay City, IL
0points
1out of 2found this answer helpful.
answer 2
We appreciate your interest in this washing machine. On average, this unit will use between 13 and 15 gallons of water in a cycle. Compare this to the average 60 gallons of water for the standard top load washing machine.
answered 1 year, 9 months ago
User Name:
NeilE
+7points
7out of 7found this answer helpful.
Question

What is the purpose of 2 items in lower left hand door in front of washer

There is a hose and a container to catch items I'm told from sales person. Why are these necessary and how often do they need to be used or checked?
Category: I do not own this product
Interested in: Feature comparison
asked 1 year, 9 months ago
User Name:
Bestbuylady
Plano, TX, USA
on WM2250CW
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
They are put there to drain any excess water from the washing cycle. As you probably know, standing water can smell over time-this eleminates that. I check mine every month or so. Happy Washing!!!!
Gender: female
answered 1 year, 8 months ago
User Name:
Dotsky72
York County, Maine, USA
+3points
3out of 3found this answer helpful.
answer 2
This door is for the drain pump filter.

The washing machine fails to drain if the drain pump filter is
clogged. Periodically clean the drain filter to prevent clogging
with foreign objects.

You'll find more details on page 32 in your manual :)
Thank you for your question!
answered 1 year, 9 months ago
User Name:
Nadine
+4points
5out of 6found this answer helpful.
Question

Location of door hinge

There are 2 different answers to this question. One says "left", the other says "right". Which side does the door hinge on - or does this have a reversible door?
Category: I do not own this product
asked 1 year, 8 months ago
User Name:
Cookie2
Myrtle Beach, SC, USA
on WM2250CW
+1point
1out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
Hinge on left - door opens right to left.
Gender: female
answered 1 year, 8 months ago
User Name:
gramwood
Wyoming, USA
+1point
1out of 1found this answer helpful.
answer 2
Left. If I'm not mistaken this can be changed during installation.
Gender: female
answered 1 year, 8 months ago
User Name:
KNJames
Baltimore, MD, USA
0points
0out of 0found this answer helpful.
Question

How to set water level for front load washer?

I'm not happy with rinsing result at all .My landry smell like detergent even after rinse+ and water+ combine. My family members have sensitive skin ,so its a big problem for me I have to run one -two more washing cycles with out detergent to get detergent out,but it takes sooo much time! Is it any way to rise the level of water in the machine?
Category: I own this product
Interested in: How To use
asked 1 year, 8 months ago
User Name:
Natalia
on WM2250CW
+1point
1out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
No, but try using less detergent, a "he", or sensitive formula, and then use less than the recommended amount for the wash cycle. Less is more.
Gender: female
answered 1 year, 8 months ago
User Name:
Padha
+1point
1out of 1found this answer helpful.
answer 2
We regret your dissatisfaction with the operation of this washing machine. There is no way to increase the programmed water level of the wash cycle. However, this model does appear to have the EXTRA RINSE option, as well as the WATER PLUS option. It is also recommended to use less detergent for the cycle. It is recommended to use only about 2 Tablespoons of a High Efficiency (HE) detergent. This washer is not designed for use with any but a High Efficiency detergent.
answered 1 year, 8 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Which way do the doors swing on the 2250 washer/dryer

are the doors reversable so we can choose which side we want the washer next to the dryer?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 8 months ago
User Name:
LewW
Irmo, SC, USA
on WM2250CW
0points
0out of 0found this question helpful.
Answer this question
2 answers
Answers
answer 1
Doors are not reversable, the hinges are on the left. I have my dryer on the left so I have to close the door to get to the dryer. I bought a plastic rolling laundry basket that makes it easier to move big loads. Still would purchase this washer agin.
Gender: female
answered 1 year, 7 months ago
User Name:
teacher
Mississippi
0points
0out of 0found this answer helpful.
answer 2
The dryer door is reversible. The washer opens from right to left.
Gender: male
answered 1 year, 7 months ago
User Name:
grizzz3
Kirksville, MO 63501, USA
+2points
2out of 2found this answer helpful.
Question

How much clearance between the wall and the washer is needed for installation?

Category: I do not own this product
Interested in: Specifications
asked 1 year, 7 months ago
User Name:
dorynj
on WM2250CW
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
We have 7 inches.
Gender: male
answered 1 year, 6 months ago
User Name:
Tester
Dallas, TX
0points
0out of 0found this answer helpful.
answer 2
The installation clearance is
4" in the rare
1" on each side
Thank you for your question,
have a great day!
answered 1 year, 7 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Does this washer have a hot water wash cycle choice?

I am currently looking for a new washer and want a front load. I am impressed wth what I have heard about the LG. However i can not find if there is a hot water wash cycle. I like to do some of my laundry in hot water. Is that possible on this washer?
Category: I do not own this product
Interested in: Feature comparison
asked 1 year, 7 months ago
User Name:
karann
Morrisdale, PA 16858, USA
on WM2250CW
+2points
2out of 2found this question helpful.
Answer this question
2 answers
Answers
answer 1
If the question is whether there is a button or knob that says "HOT" - yes, there is. How hot it gets - that's a different matter. In my experience so far, hot enough to get the job done.
However, as far as I understand, this model lacks a heating element (I tried to locate it through the perforations in the drum and couldn't see it), so "hot" will be as hot as the water in your water heater or hot water mains (ideally...in reality, it will still be mixed with cold water) . The manual, which I had downloaded before purchasing this model, does say something about the heater and "extra hot"settings, which are nowhere to be found on the actual machine.

A comment from LG reps would be appreciated.

In the meantime, I feel your pain - on all my previous washers I liked to set the temp to 90C (almost boiling) for whites, cloth diapers and the like.
answered 1 year, 7 months ago
User Name:
ctcrkng
PA
+2points
2out of 2found this answer helpful.
answer 2
Yes, it does have a hot water setting.
Gender: male
answered 1 year, 7 months ago
User Name:
Steve70
Montague, CA 96064, USA
+1point
1out of 1found this answer helpful.
Question

can you use the "mighty pacs" of laundry soap?

Can I use the mighty pacs of laundry soap in my washing machine? They are High efficiency soap. On the package it says they are completely disolvable and to throw them in the tub of the washer and not use the HE dispenser. Is this ok to do?
Category: I own this product
Interested in: How To use
asked 1 year, 7 months ago
User Name:
lovecleanclothes
Yakima, WA, USA
on WM2250CW
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
yes it is.
Gender: female
answered 1 year, 6 months ago
User Name:
carol61
Washtucna, Wa
0points
0out of 0found this answer helpful.
answer 2
I apologize, but no; it is not recommended to use packet or tab washing detergent. The manufacturer recommends the use of a liquid or powdered detergent in the appropriate detergent cup in order for the unit to be able to dispense the detergent and other additives at the appropriate time during the wash cycle.
answered 1 year, 7 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

water in drain pump

Is it normal to have water in the drain pump after each wash even though it's not clogged?
I was told to drain the water using the front lower access if I wash a lot. But the manual clearly states the only reason to drain if it's clogged.
So can I just ignore the advice about monthly cleaning if it's not clogged?
This is my first front loading washing machine so any advice will be appreciated.
Thanks.
Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
washingman
on WM2250CW
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
This pump has to be cleaned every few washes, not just when it's clogged. If it's not periodically cleaned you'll get an OE code saying this needs to be drained. My first front loader too and I found this out the hard way.
Gender: female
answered 11 months ago
User Name:
CurvesLady
West Brookfield, MA, USA
0points
0out of 0found this answer helpful.
answer 2
It is not uncommon for some water to be in the drain pump. This is how the machine keeps the hoses in good condition, and not drying out. It is still recommended to perform the monthly maintenance steps.
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

depth required

I am looking at the WM2250 front load washer that has a 29 3/4 inch depth. How much added space is needed for the hoses?
Category: I do not own this product
Interested in: Specifications
asked 1 year, 7 months ago
User Name:
rivereagle
Edisto Island, SC, USA
on WM2250CW
0points
1out of 2found this question helpful.
Answer this question
2 answers
Answers
answer 1
We have an extra 4 inches behind ours. You want to leave room for the plug and the hoses without kinking or pinching them. You won't be sorry purchasing this one! We love ours!
Gender: female
answered 1 year, 6 months ago
User Name:
McCormack5862
Clay City, IL
+1point
1out of 1found this answer helpful.
answer 2
We have 7 inches and I won't recommend anything less but probably you can squeeze an inch or so more if you try really hard.
Gender: male
answered 1 year, 6 months ago
User Name:
Tester
Dallas, TX
+1point
1out of 1found this answer helpful.
Question

Where do I get the cleaner for the Tub Clean cycle?

Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
GeriVG
Vestal, NY 13850, USA
on WM2250CW
+1point
1out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
Target, Walmart, large grocery stores, all carry it. We bought and used Tide Tub Clean (for High Efficiency) front load washers. Online Amazon and E-Bay have it but they didn't beat the price of our grocery store or Target.
Gender: male
answered 8 months ago
User Name:
poet
Maryland, USA
0points
0out of 0found this answer helpful.
answer 2
It's called Affresh and you can find it at most appliance stores like Home Depot or Sears. Walmart also sells it along with many grocery stores. I buy mine at Kroger.
Gender: female
answered 1 year, 6 months ago
User Name:
Jenn81
Lexington, KY, USA
+2points
2out of 2found this answer helpful.
Question

Once the wash cycle has begun, can I add a forgotten item to the wash?

Category: I own this product
Interested in: How To use
asked 1 year, 6 months ago
User Name:
GeriVG
Vestal, NY 13850, USA
on WM2250CW
+1point
1out of 1found this question helpful.
Answer this question
2 answers
Answers
answer 1
Yes, all you have to do is push the start/stop button and it will unlock the door so that you can add an item.
Gender: female
answered 1 year, 5 months ago
User Name:
morris3274
Appleton, WI
+1point
1out of 1found this answer helpful.
answer 2
Yes! Simply press the pause button to the right of the dial and wait until you hear the door unlock. Push the button again once you have shut the door. I do this all the time!
Gender: female
answered 1 year, 6 months ago
User Name:
Jenn81
Lexington, KY, USA
+2points
2out of 2found this answer helpful.
Question

Can this unit be installed on carpet?

Category: I do not own this product
asked 1 year, 4 months ago
User Name:
cottage
on WM2250CW
0points
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2 answers
Answers
answer 1
I would not recommend installation on carpet. I think it would tend to move around on it. Also if the carpet repeatedly gets wet underneath you might not know. Over a period of time it could be come quite a mess.
Gender: male
answered 1 year, 4 months ago
User Name:
John426
Kirkwood, MO, USA
0points
0out of 0found this answer helpful.
answer 2
Hello,
The manual advises to not install on carpet and instead to install the washer on a solid floor.
Thank you, have a great day!
answered 1 year, 4 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

Banging before washing starts

At the beginning of the cycle, after the load size is being sensed, there is a banging sound . It does this four times in a row, stops then before the wash begins I hear it again( 4 times).
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 4 months ago
User Name:
cecc
CT
on WM2250CW
0points
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2 answers
Answers
answer 1
it does not happen to our unit at all. everything is surprisingly quiet from start to stop with a funny music at the end.
Gender: male
answered 1 year, 3 months ago
User Name:
Tucolo
Santa Ana, CA, USA
0points
0out of 0found this answer helpful.
answer 2
We regret the inconvenience you have experienced with this washing machine. This banging noise is not normal operation for this unit. The motor may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 4 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
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