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Customer questions and answers for
LG Electronics NB3520A

Sound Bar Audio System with Wireless Subwoofer and Bluetooth Streaming
Customer questions and answers:
204 Questions
 | 
215 Answers
Overall rating:
4.519 out of 5
4.5
out of
5

Customer questions and answers for LG Electronics NB3520A

Question

Bluetooth function

Can I pair a bluetooth enabled tablet via the sound bar to use my tablet's keyboard to enter info on my TV, i.e. Netflix search info?
asked 2 years, 1 month ago
User Name:
camhall
on NB3520A
-1point
0out of 1found this question helpful.
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1 answer
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answer 1
I apologize, but no; the BlueTooth feature, on the Sound Bar, is designed as a signal output to the Subwoofer only. It cannot receive a signal from your tablet. Your television is not compatible with any form of keyboard.
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

No Optical Output

My Sanyo LCD TV has no optical output jack. Is there a way I can use this soundbar with an adapter of some sort? Thanks.
asked 2 years, 1 month ago
User Name:
Anonymous
Phoenix, AZ, USA
on NB3520A
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Answers
answer 1
I apologize, but no; our LG Sound Bars are designed to connect with an OPTICAL cable only. We cannot guarantee the operation of any adaptors.
answered 2 years, 1 month ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Remote does not work after TV with sound bar have been on for less than 30 mins.

NB 3520A Sound Bar System is hooked up to a fairly new Samsung LED TV. System works well with the remote control. But after less than 20 mins. the remote no longer works for any functions. The touch buttons on front panel work. Remote control only works for a short time when system is first turned on after being off for at least an hour.
asked 2 years, 1 month ago
User Name:
JoeK
Plainville, CT, USA
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this system. It seems that there is possibly an intermitten failure in the control panel of the Sound Bar. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is the 47LH90 flatscreen and BD370 network player compatible with the NB3520A soundbar??

asked 2 years, 1 month ago
User Name:
bitrod
on NB3520A
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Answers
answer 1
Yes, these devices will be compatible with your Sound Bar. Connect your BD370 to your TV using the HDMI cable. Once connected, use the provided Optical cable from the OPTICAL Digital Audio Output, from the TV, to a matching Optical INPUT on the Sound Bar. After this, simply access the AUDIO MENU on the TV, and deactivate the TV SPEAKER setting. This will send TV and BluRay audio out to your Sound Bar.
answered 2 years ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

can the sound be controlled with my cable box remote

I have a 55 inch LG LCD flat panel TV and a set top cable box by Verizon Fios. Will the remote for this STB be able to control the sound for this sound bar, or would I still need to have two remotes?
asked 2 years ago
User Name:
FrankZ
Hamburg, NY
on NB3520A
-1point
1out of 3found this question helpful.
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1 answer
Answers
answer 1
Please contact LG's Customer Service team at www.lgusa.com/support for assistance with programming your remote for your sound bar. You can also contact the remote manufacturer's customer service team for assistance.
answered 1 year, 11 months ago
User Name:
LGJoel
-4points
0out of 4found this answer helpful.
Question

Directv code for soundbar

I need a code for the Directv remote to operate the volume on my LG soundbar.
asked 2 years ago
User Name:
thomasd
on NB3520A
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Answers
answer 1
All codes to be used will be located in the setup instructions for the Universal Remote Control. If you have experienced trouble in locating codes for LG, you may also try using Zenith or Goldstar codes, as some of these coincide with LG frequencies.
answered 2 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

The volume on sound bar is all of a sudden very low

Ive had my LG soundbar for 2 years now and I love it, but all of a sudden, the volume level is very low. Ive always been able to watch tv at level 14, but now I have to turn it up to 20 in order to hear it. Suggestions?
Thanks

LSB316
asked 2 years ago
User Name:
kew1971
on NB3520A
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1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this Sound Bar. Is this low volume on all channels and videos, or just on TV, or just certain channels? If it is certain channels only, then the unit is operating properly, and the broadcast station has changed a GAIN setting. If it is all TV channels, but not videos, then it might be recommended to change out the audio/video cable, between the TV and Cable box, or the wall, and try it again. However, if this reduction in volume is on all settings, then it would be recommended to check the cables between the TV and the Sound Bar. If this does not resolve the matter, then the unit may require service. Please contact our Customer Interactive Center at 800-243-0000 for additional assistance and/or service if necessary.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

LG soud bar set up

I bought a LG NB3520A speak sound bar and sub woffer and I can not set it up u have bad instruction wit it an I am setting it to a LG 47 wifi 3d led tv
asked 2 years ago
User Name:
Anonymous
Home
on NB3520A
0points
1out of 2found this question helpful.
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1 answer
Answers
answer 1
We regret your dissatisfaction with the installation instructions provided with this LG Sound Bar. The unit is designed for connection to a television using a single OPTICAL Audio cable. Use the provided Optical cable to connect the OPTICAL Digital Audio Output jack, on the TV, to the Optical IN jack on the Sound Bar. Access the AUDIO menu on the television. Set the TV SPEAKER setting to its OFF setting. Once this has been done, all audio signals should be automatically output from the TV to the Sound Bar. If this does not resolve the matter, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Just purchased sound bar and the bluetooth works but the unit doesn't work when hooked to the television.

We just purchased the NB3520A yesterday at Best Buy and the bluetooth works perfectly but when we hooked it up to the tv, it does not work. The remote will not operate any functions and the unit makes a really loud squeaking noise and then shuts off. There was not a manual in the box. Are there any suggestions? We did purchase an optical cable and just picked the television up yesterday as well. Is there a website to view an electronic version of the manual? Help!
asked 2 years ago
User Name:
Anonymous
Mt Pleasant, PA 15666, USA
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We regret the difficulty you have experienced with these products. A copy of the owner’s manual is currently available on our website, at http://www.lg.com/us/support-produc.... For proper operation with your TV, connect it using the Optical Cable provided with the Sound Bar and, if this is a LG television, turn off the TV SPEAKER setting in the audio menu of the TV. This should allow the two devices to operate properly.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is the signal sent to the wireless sub via IR, RF, or Bluetooth?

For the NB3520A sound bar/sub...is the signal sent to the wireless sub via IR, RF, or Bluetooth?
asked 2 years ago
User Name:
RobJ
Atlanta, GA, USA
on NB3520A
+4points
4out of 4found this question helpful.
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1 answer
Answers
answer 1
The sound bar connects to the wireless subwoofer using bluetooth.
answered 2 years ago
User Name:
LGJoel
+4points
4out of 4found this answer helpful.
Question

Can the LG LSB316 Bluetooth Sound Bar work with my PC through bluetooth

MY PC has bluetooth built-in. I would like to stream music from my PC to the LG LSB316. It seems to work sporatically but chokes at times. I also have to reconnect often, but it does work although not smoothly. My PC is 8 feet away from the LSB316 with a straight line of sight with no obstructions. The LSB316 works via bluetooth smoothly with my Ipod & or smartphone, but seems to choke often using my PC via bluetooth to stream music to it. Why is that?
asked 1 year, 11 months ago
User Name:
morphscott
Nashua, NH USA
on NB3520A
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
We regret the trouble you have experienced with connecting your computer to this Sound Bar. The sound may be interrupted when the connection interfered by another electronic wave. Pairing is limited to one Bluetooth device per one unit, and multiple pairing is not supported. An electrical malfunction can occur due to devices using same frequency; such as Medical equipment, Microwaves or wireless LAN devices. In these cases, the connection will be disconnected. If you have additional questions regarding these possibilities, or others, please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 11 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Audio Inputs

Is the portable input the same as an analog input? Can my direct TV remote be programmed to work with the sound bar?
asked 1 year, 11 months ago
User Name:
Speakerman
on NB3520A
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1 answer
Answers
answer 1
We appreciate your interest in the operation of this television. The PORTABLE INPUT connection is designed to operate with small speakers that do not require amplification, such as computer speakers. It will likely not support a Sound Bar. We cannot offer any suggestions of compatibility between a remote control from DirecTV and a Sound Bar for which we do not have a brand or model number listed.
answered 1 year, 11 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

about nb3520a

Just bought a nb3520a sound bar. How can I get an a dduitional remote?
asked 1 year, 11 months ago
User Name:
scozz
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 1 year, 11 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

What is the difference between a NB3520A and a NB3510A?

asked 1 year, 11 months ago
User Name:
sailfish
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
answered 1 year, 9 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Why does my brand new LG TV not have an optical cable for sound bar?

I purchased a new LG TV and it doesn't have an optical cable connection, why would LG make NEW products that won't work together? Seems like there was no thought to this. Shouldn't you want your product to be used every where?
asked 1 year, 11 months ago
User Name:
Matt07
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We regret your dissatisfaction with this television. Different products are designed with different feature arrangements. Some TVs will have an Optical Audio Output connections, and others will not. The specifications for each of these new models are available for review on our website. If you have additional questions about this product or its features, please provide the model number of the device in question. Please contact our Customer Interactive Center at 800-243-0000.
answered 1 year, 11 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Can the sound bar with sub be connected to a pc?

asked 1 year, 11 months ago
User Name:
Anonymous
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Yes, as long as the PC has a digital audio out.
answered 1 year, 11 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

how do i get a new instruction book for my 32inc tv

Category: I own this product
asked 1 year, 11 months ago
User Name:
bennny
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We are more than happy to assist in this matter. The NB3520A is not a 32” television. It is a Home Theater System. A copy of its owner’s manual can be obtained from our website at http://www.lg.com/us/support-produc....
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Sub

Can you add an additional sub woofer to this system if it is the exact same LG sub that comes with this sound bar?

Thanks
Category: I own this product
Interested in: How To use
asked 1 year, 10 months ago
User Name:
MLB79
on NB3520A
+1point
1out of 1found this question helpful.
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1 answer
Answers
answer 1
I apologize, but no; this unit is designed for operations with one external subwoofer. If there is more than one such device, then the audio signal can become interrupted, resulting in poor product performance.
answered 1 year, 10 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

how do you adjust the subwoofer volume?

asked 2 years ago
User Name:
dj48
on NB3520A
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
In most of our audio systems, the Subwoofer Volume can be independently adjusted through the SPEAKER SETUP feature of the AUDIO MENU. To provide more exact information, please contact our Customer Interactive Center at 800-243-0000 and provide the model number of the unit in question.
answered 2 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

do any of your soundbars have a fm tuner?

asked 2 years ago
User Name:
vince2
on NB3520A
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
Our current selection of sound bars does offer a tuner.
answered 1 year, 11 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
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