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Customer questions and answers for
WT4801CW

3.7 cu. ft. Large Capacity High Efficiency Top Load Washer
Customer questions and answers:
183 Questions
 | 
251 Answers
Overall rating:
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Customer questions and answers for LG Electronics WT4801CW

Question

How many inches is it from the deepest part of the bottom of the drum to the top edge of the washer in the WT4801CW model (3.7 cu. ft.)?

I can't reach the bottom of the drum in the larger models. I don't know if I can reach the bottom of the 3.7 cu. ft. WT4801CW model since none of the retailers have it on the floor anymore for me to see.
Category: I do not own this product
Interested in: Specifications
asked 1 year, 7 months ago
User Name:
McKenzie
on WT4801CW
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
24" from bottom of tub to top of washer.
Gender: male
answered 1 year, 7 months ago
User Name:
Jo59
Bay City, MI, USA
+1point
1out of 1found this answer helpful.
answer 2
I can reach the bottom of the drum of the model Wt4801cw BUT ONLY IF I TURN THE DRUM SO IT IS A STRAIGHT DOWN REACH.
Gender: female
 
Products related to my answer
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answered 1 year, 7 months ago
User Name:
GRA68
Michigan
0points
0out of 0found this answer helpful.
Question

How long are the wash cycles?

Category: I do not own this product
Interested in: Specifications
asked 2 years, 11 months ago
User Name:
B
Soquel
on WT4801CW
-1point
1out of 3found this question helpful.
1 answer
Answers
answer 1
The LED indicator on the machine automatically determines the length of the wash cycle based on the weight of the laundry plus the soil level you have selected. For example, I just ran a load of king size sheets and pillowcases. The wash cycle for cotton/normal indicated 51 minutes. There is a Speed Wash option if you have lightly soiled or small loads you wish to run through more quickly.
Gender: female
answered 2 years, 10 months ago
User Name:
bluejeans2
+1point
1out of 1found this answer helpful.
Question

when to add bleach how to open when ruunig

asked 2 years, 10 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The unit comes with a Liquid Bleach Compartment. This compartment holds liquid chlorine bleach, which will be dispensed automatically at the proper time during the wash cycle. Avoid overfilling or splashing when adding bleach to the dispenser. The maximum capacity of the bleach dispenser is one cup of bleach per wash cycle. Overfilling could result in premature dispensing of bleach, which will result in fabric damage. It is not necessary to put the bleach inside the tub with the clothing.

Laundry may be added to the load at the proper time in the wash cycle. When the ADD GARMENTS light is illuminated, it is safe to pause the cycle and add more items to the load. If garments are added when the ADD GARMENTS light is off, the washer will not adjust for these items which could result in poorer performance or fabric damage.

If the washer remains idle for 8 minutes after pausing the cycle, the water in the tub will drain.

Design, features and specifications subject to change without notice.
Gender: female
answered 2 years, 10 months ago
User Name:
Amanda
+1point
1out of 1found this answer helpful.
Question

How do I cancel the wash cycle on a model WT4801CW?

asked 2 years, 10 months ago
User Name:
Bill
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize but the wash cycle cannot be cancelled mid cycle. If you pause the unit, the unit will reset after 10 minutes. The water will drain and the cycle will be cancelled.

Design and specifications are subject to change without notice.
Gender: female
answered 2 years, 10 months ago
User Name:
Amanda
0points
1out of 2found this answer helpful.
Question

is there enough water? during the wash cycle the clothes are only half covered...

I know it has a load sensor - can that be defective?
asked 2 years, 10 months ago
User Name:
bmuses
new york
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The clothing does not have to be submerged in water in order to be thoroughly cleaned. To do so would be inefficient. The unit has an outer tub that retains more water than that which is seen. As it cleans, the unit will also make use of this additional water. If the clothing is getting cleaned, then it is not likely that this sensor is defective.
answered 2 years, 10 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Is there a manual overide for the door lock?

I have just purchased this machine, and I am wondering if there is any way to open the lid if there is a power failure. I would hate to have wet clothes sit in washer for hours or days until the power is restored.
asked 2 years, 9 months ago
User Name:
Carrie
Flemington NJ
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The lock is electrical, and requires power to the unit. If the washing machine does not have any power, then there will not be a way to manually unlock the lid. Check the breaker and the outlet to see if the power can be restored. If not, then the unit will require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 9 months ago
User Name:
NeilE
-1point
1out of 3found this answer helpful.
Question

do I need special detergent

Category: I do not own this product
asked 2 years, 9 months ago
User Name:
lucky223
Foothill Ranch CA
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello,
you may use your favorite machine wash detergent (just don't use hand wash detergent).
Thank you for your question!
answered 2 years, 9 months ago
User Name:
Nadine
-3points
1out of 5found this answer helpful.
Question

Not enough water in the machine to wet all the clothes

I've had my machine for about 2 months. After I took the last load out, I noticed that one shirt had a large area that was completely dry. I understand that the machine is designed to use as little water as possible, but I don't understand how the clothes could be clean if they are not getting wet. What am I doing wrong? (no error messages on the machine)
asked 2 years, 8 months ago
User Name:
suzanne
Connecticut
on WT4801CW
0points
1out of 2found this question helpful.
1 answer
Answers
answer 1
The water level being used by this washing machine is typically capable of fully cleaning all articles of clothing. In order to determine the cause of this occurrence, we would need to speak with you directly, concerning the load and the cycles being used. Please contact our Customer Interactive Center at 800-243-0000 to troubleshoot this matter.
answered 2 years, 8 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How many Towels/Jeans?

I normally put at least 8 towels or 5 jeans in my old washer. This 3.7 cu ft washer is much bigger than mine old one. I read somewhere that you can put in 20 towels or 15 jeans. I'm not sure if that's correct or not. How many, on average, can I put in bath towels or jeans? Thanks.
Category: I do not own this product
Interested in: Feature comparison
asked 2 years, 8 months ago
User Name:
crazycrazyjoe
TN
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can fill the tub up to 3/4 of it. As many towels and jeans as can fit in that space, we don't have an specific measurement because they all vary in size, weight, etc.
answered 2 years, 6 months ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

Does the Soil Level setting (Light-Medium-Heavy) increase the agitation? Is it same effect for all clothes? eg Perm Press?

asked 2 years, 7 months ago
User Name:
Anonymous
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When cycles use a HEAVY Soil Level, the machine can add more time to the cycle, to allow for added washing and agitation. Less time is used for a LIGHT Soil Level.
answered 2 years, 7 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

After washing, water remains in the detergent dispenser. Do I just dump it into the tub?

I'm using liquid detergent, though I'm sure that's immaterial. Anyway, a large quantity of water remains in the dispenser drawer after washing is completed. Should I leave it there till the next time and then dump it before adding more detergent? Should I dump it into the tub after removing the clothes and let it sit there till the next use? There isn't a sink handy to dump it into.
asked 2 years, 7 months ago
User Name:
Milt
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is normal for a small amount of water to remain in the dispenser compartments at the end of a cycle. It is recommended to empty this water between loads, and also to wash the dispenser cup as well as the siphon insert. This will allow for more efficient operation of the device.
answered 2 years, 7 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Why did my machine stop in the middle of washing and won't unlock the lid

just purchased this machine yesterday!!!!
asked 2 years, 6 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this washing machine. Did the unit actually stop all operations, or did it just appear to quit moving? Some of the wash cycle operations occur when you cannot see active spinning of the drum. This is normal. The door will remain locked until the cycle is finished. If this is not the case, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 6 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

"soak" option allows me soak my towels as long as i like,

because they need to sit at least 2 hrs.
Category: I do not own this product
asked 2 years, 6 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Adding time during wash cycle, SOAK
Allows the consumer to remove stains more thoroughly by specifying additional time for the clothing to soak during washing. At the end of SOAK, the wash cycle will be started without drain.
• Cycle time will be increased by 30 minutes.
• It is normal that washer do weak agitation during SOAK cycle.
answered 2 years, 6 months ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

the manual says not to wash waterproof clothing can

I wash a shower curtain?
asked 2 years, 6 months ago
User Name:
Anonymous
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the manual states to not wash waterproof items, and a shower curtain is a waterproof item, then it would not be recommended to wash a shower curtain in this washing machine.
answered 2 years, 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

When I stop the machine to add a garment, why does the machine start the cycle all over?

The time goes back to the beginning and it starts the sensor motion, filling up like it does when you start it.
asked 2 years, 6 months ago
User Name:
amato
New York
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Laundry may be added to the load at the proper time in the wash cycle. When the ADD GARMENTS light is illuminated, it is safe to pause the cycle and add more items to the load. If garments are added when the ADD GARMENTS light is OFF, the washer will not adjust for these items which could result in poorer performance or fabric damage. Adding items to the load may require an adjustment in the water level and balancing of the load. If the washer remains idle for 8 minutes after pausing the cycle, the water in the tub will drain. If this does not appear to address the issue at hand, please contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 2 years, 6 months ago
User Name:
NeilE
-1point
1out of 3found this answer helpful.
Question

Why do my clothes come out with new small water marking stains after I wash them

I bought my LG washer about 3 months ago. We are noticing white/clear stains that are only about 1-2 inches on our clothes when we finish washing them. This happens on brand new clothes, towels..etc. We do not wash with bleach.
asked 2 years, 5 months ago
User Name:
chwsmith13
KY
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this washing machine. It almost seems that your clothing may be getting some soap stains on the clothing. You may attempt another rinse on the clothing to resolve this matter, or possibly raise the water temperature. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 5 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Does my model 4801 washing machine have capability to heat water during wash cycle?

Reference your previous responses, which were helpful:

-----Quote-----------------------------------------------------------
The standard wash temperatures are about 90 degrees for WARM, and about 120 degrees for a HOT cycle. When the water hits a stainless steel drum, which is naturally cold, it will automatically reduce the temperature for a time. As the cycle runs, the unit is designed to raise this temperature. If the cycle is interrupted, some of the heat can escape, causing the unit to require harder work to raise the temperature again.
The difference between COLD and TAP COLD depends upon the incoming temperature. The COLD setting will provide between 65 and 75 degrees Fahreinheit. If the incoming temperature is lower than this, water will be added to raise the temperature. The TAP COLD setting will run the cold line only, regardless of the incoming temperature. Temperatures below 65 will not activate laundry additives and may cause lint, residue, poor cleaning, etc. In addition, detergent manufactures and care labels define COLD as 80-85. If the temperature of the in the tub is too cold for your hands, the detergent will not activate and clean effectively. The ECO WARM feature is designed to be a setting between the WARM and TAP COLD temperatures. It provides the benefits of a warm wash, while using less energy. The will be in the neighborhood of 90 degrees.
-----Unquote-------------------------------------------------------

I'm considering adding a Point Of Service water heater by my machine because its location is far from our water heater. Water at machine outlet is about 10 degrees until water has run for about 30 seconds. When you said "As the cycle runs, the unit is designed to raise this temperature. If the cycle is interrupted, some of the heat can escape, causing the unit to require harder work to raise the temperature again." This makes me think my machine already has a heating element in the machine to raise the water temp. Is that true? If not, what method ("harder work") does the machine use to raise the temperature? Thanks.
asked 2 years, 4 months ago
User Name:
Mason
Fairfax Station, VA 22039, USA
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; the WT4801CW does not have an internal water heater. The work that it would have to do would simply involve running the HOT water valve longer than originally required.
answered 2 years, 4 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

What happened--washer filled up to top with water.

Used the "normal" cycle. After going through load sensing and water entered tub I added one washcloth and pressed "fabric softner" (last washer did softner automatically and I'm having a hard time remembering to set this option). The cycle went back to "load sensing" and proceeded to fill the entire tub with water. This was way too much water! I added the item while the "add garment light" was on. What did I do wrong?
Category: I own this product
asked 2 years ago
User Name:
BearBoy
Colorado, USA
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced in this matter. The item was added at the appropriate time. The washer should not have added that much more water to the load. It is recommended to try this again, as it may have been a one-time mistake. If it occurs again, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How much water does each cycle use?

We have a septic system and are limited to the amount of water a day that can be used. I have the WT4801. When I have alot of company I need to calculate the water usage. I know the toilets, the dish washer and average shower usage but not the washer. I am doing 2 to 3 full loads when company is here. How much am I using averaging.
Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
SueC
Granbury, TX, USA
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this washing machine. The average wash cycle will use between 10 and 15 gallons of water. Each cycle can vary according to the clothing content and weight.
answered 1 year, 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

why do the hot & cold water pipes bang/clunk when washer stops filling?

Category: I own this product
Interested in: Troubleshooting
asked 1 year, 5 months ago
User Name:
Linda59
Wheatfield, NY, USA
on WT4801CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You need to look at the back of the machine when it does it. If it's the external hoses to the machine that move, you may have to shut off the water. loosen the hose at one end only, and twist the hose to make a loop or circle between the wall faucet and the machine. then fasten the hoses to any thing close by when the machine is in position to use it. I fastened my hoses with a nylon wire tye to the back of the machine. Make Sure to retighten the hose to prevent any leakage.........
If the pipes are banging inside the wall, you need to have an expansion device installed. Lowes and Home Depot carry them in the plumbing department. it has a short tube that must be installed in the upright position to capture air and cushion the surge or the stop of water flow. It's an easy fix you can handle.
Gender: male
answered 1 year, 5 months ago
User Name:
Tester1
Traverse City, MI, USA
+1point
1out of 1found this answer helpful.
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