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Most Recent Questions
Recent Question:
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Customer questions and answers for
WT4801CW

3.7 cu. ft. Large Capacity High Efficiency Top Load Washer
Customer questions and answers:
183 Questions
 | 
251 Answers
Overall rating:
4.532 out of 5
4.5
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(568 Reviews)556

Customer questions and answers for LG Electronics WT4801CW

Question

Liquid Detergent Problems

I've owned my LG for 6 months and am repeatedley noticing detergent steaks on my cotton shirts, sheets, etc. I am using the necessary HE detergent but no matter, detergent still streaks my clothes. Does anyone else have this problem or can suggest what I can do?
Category: I own this product
asked 2 years, 1 month ago
User Name:
Cynthia
Bronxville, NY
on WT4801CW
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
I dont have this problem, are you sure you are putting in the right amount. says if you put in to much it could not rinse it out well...and definately has to be HE
Gender: female
answered 2 years, 1 month ago
User Name:
angelrnob
Des Moines, ia
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this washing machine. How much of the HE detergent is being used? This unit requires less than 2 tablespoons of detergent. If you have additional questions about the operation of this unit, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is there a difference in the intensity of the agitation between the cycles?

If so, what are the different levels of intensity and which cycles use each level?
Category: I own this product
asked 2 years, 1 month ago
User Name:
BearBoy
Colorado, USA
on WT4801CW
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
Yes but it is very slightly noticed...
Gender: male
answered 2 years, 1 month ago
User Name:
Sudsy
Pittsburgh, PA, USA
0points
0out of 0found this answer helpful.
answer 2
Yes there are different levels of intensity in the agitation movements in this unit. The top load washing machines utilize 6Motion Technology. There are 6 different motions used in the different cycles. Some cycles use only two of the motions, while others can be up to four. These can vary by cycle, but are the SWING motion, AGITATING, ROTATING, RUBBING, COMPRESSING, and the trademarked WaveForce feature.
answered 2 years, 1 month ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

can i use a tide pod in this washer? if so, do i just put it in the drawer where the liquid or powder detergent goes?

Category: I own this product
Interested in: How To use
asked 1 year, 11 months ago
User Name:
cpelezo
on WT4801CW
+1point
1out of 1found this question helpful.
2 answers
Answers
answer 1
i just throw mine in with the load (normally on top of the clothes). when the tub fills with water it will release the detergent.
Gender: female
answered 1 year, 9 months ago
User Name:
Danie
Fayetteville, NC, USA
0points
0out of 0found this answer helpful.
answer 2
I apologize, but no; it is not recommended to use packet or tab washing detergent. The manufacturer recommends the use of a liquid or powdered detergent in the appropriate detergent cup in order for the unit to be able to dispense the detergent and other additives at the appropriate time during the wash cycle.
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

when to add bleach how to open when ruunig

asked 2 years, 11 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The unit comes with a Liquid Bleach Compartment. This compartment holds liquid chlorine bleach, which will be dispensed automatically at the proper time during the wash cycle. Avoid overfilling or splashing when adding bleach to the dispenser. The maximum capacity of the bleach dispenser is one cup of bleach per wash cycle. Overfilling could result in premature dispensing of bleach, which will result in fabric damage. It is not necessary to put the bleach inside the tub with the clothing.

Laundry may be added to the load at the proper time in the wash cycle. When the ADD GARMENTS light is illuminated, it is safe to pause the cycle and add more items to the load. If garments are added when the ADD GARMENTS light is off, the washer will not adjust for these items which could result in poorer performance or fabric damage.

If the washer remains idle for 8 minutes after pausing the cycle, the water in the tub will drain.

Design, features and specifications subject to change without notice.
Gender: female
answered 2 years, 11 months ago
User Name:
Amanda
+1point
1out of 1found this answer helpful.
Question

How do I get the machine to drain & spin?

Manual says this is an option by pressing & holding the spin button but the installer was unable to get the machine to do so.
asked 2 years, 11 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Press the POWER button to turn the unit on. Pressing and holding the SPIN SPEED button for 3 or more seconds should activate the DRAIN AND SPIN feature.
answered 2 years, 11 months ago
User Name:
NeilE
+4points
6out of 8found this answer helpful.
Question

is there enough water? during the wash cycle the clothes are only half covered...

I know it has a load sensor - can that be defective?
asked 2 years, 11 months ago
User Name:
bmuses
new york
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The clothing does not have to be submerged in water in order to be thoroughly cleaned. To do so would be inefficient. The unit has an outer tub that retains more water than that which is seen. As it cleans, the unit will also make use of this additional water. If the clothing is getting cleaned, then it is not likely that this sensor is defective.
answered 2 years, 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Will the "Heavy Soil" option increase the water level in the wash cycle?

asked 2 years, 9 months ago
User Name:
Dave
Oregon
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The HEAVY SOIL feature will not necessarily utilize more water. It is designed to utilize more powerful tub rotations to provide more intense load agitation which works the detergent and water into the clothing more deeply, for stronger stain-fighting.
answered 2 years, 9 months ago
User Name:
NeilE
+3points
3out of 3found this answer helpful.
Question

Exactly what temperature does LG consider "hot"?

I own an LG WT4801CW
asked 2 years, 9 months ago
User Name:
timeout4b
Fairport, NY
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in the operations of this unit. The water temperature settings are done based off of the recommendations of clothing manufacturers. The HOT water cycle varies in temperature from 120 to 140 degrees.
answered 2 years, 9 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

What do you do if the bleach does not dispense at all? It just stays in the bleach compartment.

asked 2 years, 9 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this unit. If the bleach has not dispensed the it is recommended to run a rinse cycle before running the next load, or to wash whites before running a load of colors, in order to prevent color damage. If it still does not dispense, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 9 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Why is color safe bleach not recommended for use in this machine

Just purchased this model and did not read until after washing my first load, that color safe bleach is not recommended....why not? what takes the place of color safe bleach in the washing process.
asked 2 years, 8 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Color-safe bleach CAN be used with this washing machine. It is simply not supposed to be added to the standard bleach compartment. Page 20 of the manual states “Do not add powdered or liquid color-safe bleach to this compartment.” On the same page, however, it also states “Liquid or powdered color-safe bleach may be added to the main wash compartment with detergent of the same type.” The “same type” refers to either liquid or powdered.
answered 2 years, 8 months ago
User Name:
NeilE
+3points
3out of 3found this answer helpful.
Question

What's the difference between warm and ecowarm?

asked 2 years, 8 months ago
User Name:
Marie
Charlotte, NC
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The ECO WARM feature is designed to be a setting between the WARM and TAP COLD temperatures. It provides the benefits of a warm wash, while using less energy. The water will be in the neighborhood of 90 degrees.
answered 2 years, 8 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

how clean when clothes dont move?

How does this machine clean the clothes when they dont even move during a cycle - some portions never touching water or being moved in machine? Dont see powerful jet spray either. How are clothes rinsed throughly when only rinse water is sprayed from above over top as it slowly spins ...means only those portions of clothes exposed get hit with water while the layers covered never do before it does a final spin? Waiting on answer to persons question on towel/jean load size too. About ready to return after just 1 load!
asked 2 years, 8 months ago
User Name:
Anonymous
Virginia
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
While it may appear to hold still, the drum is designed to move in several directions, and not just in circles. The 6Motion Technology operated by the Direct Drive Motor allows for gentler, more effective washing performance. It is designed to swing, agitate, rotate, rub, compress, and then the WaveForce technology. If, after a load, you find that the unit has not operated properly, then please contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 2 years, 8 months ago
User Name:
NeilE
+1point
2out of 3found this answer helpful.
Question

What is the purpose of the Extra High Spin Speed? When should it be used?

asked 2 years, 8 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The EXTRA HIGH spin speed is a cycle that is available for five of the eight available cycles: Cotton/Normal, Heavy Duty, Bulky/Bedding, Speed Wash, and the Rinse&Spin. It appears to work best with heavier fabrics that have a tendency to retain moisture.
answered 2 years, 8 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Why did my machine stop in the middle of washing and won't unlock the lid

just purchased this machine yesterday!!!!
asked 2 years, 7 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this washing machine. Did the unit actually stop all operations, or did it just appear to quit moving? Some of the wash cycle operations occur when you cannot see active spinning of the drum. This is normal. The door will remain locked until the cycle is finished. If this is not the case, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 7 months ago
User Name:
NeilE
0points
1out of 2found this answer helpful.
Question

"soak" option allows me soak my towels as long as i like,

because they need to sit at least 2 hrs.
Category: I do not own this product
asked 2 years, 7 months ago
User Name:
Anonymous
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Adding time during wash cycle, SOAK
Allows the consumer to remove stains more thoroughly by specifying additional time for the clothing to soak during washing. At the end of SOAK, the wash cycle will be started without drain.
• Cycle time will be increased by 30 minutes.
• It is normal that washer do weak agitation during SOAK cycle.
answered 2 years, 7 months ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

why does it agitate with so little water? and why is hot water added to a cold water only setting?

My clothes were barely covered in water, in fact, I could see dry spots on the clothes, and the machine was agitating? How can the clothes be getting clean when they are barely wet and have no detergent on them? Also, when I manually selected cold water, why do I get hot water added too? One load of towels I washed in cold, when I paused the machine and felt the temperature of the water, it was warm. I didn't select "warm". not too sure about this machine.
asked 2 years, 7 months ago
User Name:
Anonymous
Depew, NY
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The operations you have described are normal. Through the course of the wash cycle, there are several different methods by which the clothing is agitated, and the water is manipulated, to ensure a more efficient wash. The water is also contained in the outer tub, so more water is available than what is seen. Finally, the water temperatures used by each cycle are according to the clothing manufacturer’s recommended temperatures. A COLD cycle is actually recommended to be 65-80 degrees. A typical water supply, straight from the faucet, is not at this temperature, and as such, must be raised to the appropriate temperature. It is for this reason that hot water is added, and the water feels warm to you.
answered 2 years, 7 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

When I stop the machine to add a garment, why does the machine start the cycle all over?

The time goes back to the beginning and it starts the sensor motion, filling up like it does when you start it.
asked 2 years, 7 months ago
User Name:
amato
New York
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Laundry may be added to the load at the proper time in the wash cycle. When the ADD GARMENTS light is illuminated, it is safe to pause the cycle and add more items to the load. If garments are added when the ADD GARMENTS light is OFF, the washer will not adjust for these items which could result in poorer performance or fabric damage. Adding items to the load may require an adjustment in the water level and balancing of the load. If the washer remains idle for 8 minutes after pausing the cycle, the water in the tub will drain. If this does not appear to address the issue at hand, please contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 2 years, 7 months ago
User Name:
NeilE
-1point
1out of 3found this answer helpful.
Question

How do I empty this washer into a washtub?

I own this machine. The manual shows how to connect to external stand pipe and one in the wall. It also shows how to install the elbo into the drain hose and attach to a wash tub. But no elbo was provided. How do I get one?
 
Products related to my question
WT4801CW
4.6 out of 5(441)
 
 
 
 
 
asked 2 years, 6 months ago
User Name:
Joe
Havertwn PA
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I apologize, but it appears that such an elbow bracket was not specified to be packaged with this model. Our PARTS records do not have a listing for such an elbow bracket for this model. However, certain accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. Another washer model shows a listing for this accessory. The part number for the hanger assembly is 3W50712A.
answered 2 years, 6 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

How can I obtain an elbo bracket

I own a WT4801CU Washer. I need an elbo bracket, not a hanger assembly so I can drain my washer into a wash tub.
asked 2 years, 6 months ago
User Name:
Joe1
Havertown PA
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
If the “hanger assembly” is not the device you have requested, then regrettably we have no other components available to suggest. The “hanger assembly” is designed to connect to the washer drain hose, to hold it into a curved pattern so that it can hook over the edge of a wash tub or drain.
answered 2 years, 6 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Why do my clothes come out with new small water marking stains after I wash them

I bought my LG washer about 3 months ago. We are noticing white/clear stains that are only about 1-2 inches on our clothes when we finish washing them. This happens on brand new clothes, towels..etc. We do not wash with bleach.
asked 2 years, 6 months ago
User Name:
chwsmith13
KY
on WT4801CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this washing machine. It almost seems that your clothing may be getting some soap stains on the clothing. You may attempt another rinse on the clothing to resolve this matter, or possibly raise the water temperature. If this does not resolve the matter, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
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