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Customer questions and answers for
47LW5700

47" Class Cinema 3D 1080P 120Hz LED TV with Smart TV (46.9" diagonal)
Customer questions and answers:
123 Questions
 | 
134 Answers
Overall rating:
4.879 out of 5
4.9
out of
5
(58 Reviews)52

Customer questions and answers for LG Electronics 47LW5700

Question

Does the TV support multimedia playback?

If I connect my external hard drive via the USB, can I play my video files on the TV? What formats are supported?
Category: I do not own this product
 
Products related to my question
47LW5700
4.9 out of 5(37)
 
 
 
 
 
asked 2 years, 11 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can play media files from an external hard drive on this TV. The supported video formats are:
MPG, MPEG, DAT, TS, TRP, TP, VOB, MP4, MOV, MKV, DivX, AVI, ASF, WMV, M4V
answered 2 years, 11 months ago
User Name:
LGJoel
+1point
1out of 1found this answer helpful.
Question

I don't see that it is a "high-definition" tv. Is it HD?

asked 2 years, 11 months ago
User Name:
Skip
San Diego
on 47LW5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Yes, this television is classified as a High Definition television. It has a native resolution of 1920x1080p as well as the integrated HD tuner.
answered 2 years, 11 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

I have LG640 - and Netflix Audio seems to be streaming in 2.0. How do I get 5.1 ?

asked 2 years, 10 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
According to the information we have received, there is a feature (AC3) that has been deactivated from the HDMI ports, by the factory, due to lip synchronization issues caused by some peripheral device manufacturers. A service center can turn it back on using the AC3 EDID procedure, which can be explained to the technician by our Technical Support staff, if needed. A simpler option, if possible, may be to simply connect the audio from each device directly to the receiver system. If this is done, then the Dolby Digital signals should pass through. DTS likely will not.
answered 2 years, 10 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

compatible webcams for 47LW5700

I intend to use Skype app. on my new 47LW5700 and I was wondering if AN-VC200 is going to do the job? Are there any other webcams that will work with this TV set?
 
Products related to my question
47LW5700
4.9 out of 5(37)
 
 
 
AN-VC200
 
 
 
 
 
asked 2 years, 9 months ago
User Name:
StefB
Ft. Lauderdale, FL
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in the features of this television. Both the AN-VC200 and AN-VC300 cameras will be compatible with this television to allow for the Skype feature.
answered 2 years, 9 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How much internal memory for buffering streaming movies does the 5700 have?

Streaming movies always buffer constantly. Is there a way to increase the internal memory or can I add USB device and use it to buffer to?
 
Products related to my question
47LW5700
4.9 out of 5(37)
 
 
 
 
 
asked 2 years, 8 months ago
User Name:
tpalamar
Orlando
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; this television does not have any means available by which it might buffer additional data. It is recommended to check the network traffic, and/or the available bandwidth to the TV that might be restricting the data transfer. This television has already been designed to be able to buffer a 1080p resolution video smoothly. It is more likely that some other aspect is causing the lag in the video performance.
answered 2 years, 8 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

How do I fix Netflix error message "We are having trouble.."

I always get the same Netflix error message "We are having trouble playing this title right now. Please try again later.." when I select a Netflix title. What's the problem and how do I fix it?

thanks for your advice
asked 2 years, 7 months ago
User Name:
PortlandNetflix
Portland OR
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this television and its online services. Check the software version on the unit. Compare it to the latest version that is listed on our website at http://www.lg.com/us/support-produc.... If this does not resolve the matter with your TV, then please contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 2 years, 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Netflix aspect ratio

When running Netflix through the tv, the aspect ratio does not change to match a 4:3 aspect ratio. For some reason it always stretches the picture. Is there a way to change this setting for Netflix? It does work correctly when watching regular television. It is also not an issue when running Netflix through the attached PS3.
asked 2 years, 6 months ago
User Name:
themaestro
on 47LW5700
+2points
2out of 2found this question helpful.
3 answers
Answers
answer 1
I don't run netflix, but I do use Amazon Prime to watch videos/movies.
You should be able to set the aspect ratio. When you are showing the input that you have Netflix, go to your video set-up and change to show "Native Resolution". That should keep the same format and eliminate it trying to stretch or adjust in some other way to force the picture to fit the screen and causing the picture to distort.
Good luck and hope this helps.
Gender: male
answered 2 years, 4 months ago
User Name:
Millersdad1740
Tallahassee, FL, USA
0points
0out of 0found this answer helpful.
answer 2
yes
Gender: female
answered 2 years, 4 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 3
We regret the inconvenience you have experienced with this television. When viewing your Netflix video, access the Q.MENU feature. See if an ASPECT RATIO is available there. If not, then there will not be a way to change the ratio.
answered 2 years, 6 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

what are the dimensions of the stand on the 47 inch 5700

asked 2 years, 8 months ago
User Name:
harriett
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Base is 10 3/8" by 21 3/4" and raises the TV 2 1/2" above whatever it is sitting on.
Gender: male
answered 2 years, 7 months ago
User Name:
Kardasl68
Pittsburgh, PA, USA
0points
0out of 0found this answer helpful.
answer 2
The dimensions for this TV are as follows:
TV without stand (WxHxD) 43.7" x 27.0" x 1.2"
TV with stand (WxHxD) 43.7" x 29.3" x 10.0"
Stand (HxD) 2.3" x 8.8"
answered 2 years, 8 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Im using a comcast hd box but the top of screen in info mode always says 720p. why is it not 1080p with my hdmi cable?

asked 2 years, 8 months ago
User Name:
stagehand
Chicago, IL, USA
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The show you are watching is sent to you in 720p. Most cable companies have not made it to 1080p yet and will broadcast 1080i at best. Just... avoid 1080i and wait until cable companies sort out the delivery of 1080p. As I posted in another answer upscaling to 1080i causes disgusting visual artifacts worthy of 1996 content.

Until them... meh; 720p isn't that bad at all.
Gender: male
answered 2 years, 7 months ago
User Name:
budwheizzah
Montreal, QC, Canada
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this television. The native resolution of this unit is 1080p already. As such, all signals received by this television will be processed to fit the full resolution of the screen. If you are seeing a resolution listed differently on the screen, this is telling you of the resolution being received. The TV has no control over the signal it receives.
answered 2 years, 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Power specification

I am currently interested in 47LW5700 smart TV.
I am wondering power range of this TV.
Your tech spec. says 110/240V.

Alos, could you let me know what products are can be used on both 110V and 220V system.
I am interested in 46~55inch Smart TVs.

Thank you
asked 2 years, 7 months ago
User Name:
sphere99
chino
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
use transformer
Gender: female
answered 2 years, 4 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 2
The Power Supply (Voltage, Hz) for this TV is 100V ~ 240V, 50/60 Hz. This means that it work with all voltage in that range.
answered 2 years, 6 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

where I find or wich is my pairing number on this tv

asked 2 years, 5 months ago
User Name:
gatito
bakersfield ca
on 47LW5700
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
behind TV
Gender: female
answered 2 years, 4 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this television. It is uncertain to what “pairing number” you are referring. The only device designed for pairing with this TV is the Magic Motion Remote Control, and it does not utilize a “pairing number”. Pairing is performed by registering the controller to the TV by pressing the ENTER button on the remote, while aiming it at the set.
answered 2 years, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I disable the tv input

I have a lot of other things hooked up to the various inputs, but I don't have an antenna coming in because I have the DVR Cable Box running on an HDMI. It always makes me past by the "tv input" to get to the others and it just gives snow and loud noise. I don't want a choice for "tv"
asked 2 years, 5 months ago
User Name:
Ebernauer
Cedar Rapids, IA
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Why don't you just plug the cable into the cable connection on the back of the TV? That is what we have done. Then just hit the input button when you want to watch other devices.
Gender: female
answered 2 years, 5 months ago
User Name:
heybarb44
Omaha, NE
0points
0out of 0found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 5 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Does this tv have pandora loaded in the apps?

asked 2 years, 5 months ago
User Name:
snips
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, Pandora is not currently available in the premium app selection. It has MOG (unlimited music on-demand), but I don't have a home theater system to want music content, so I haven't tried it.
answered 2 years, 5 months ago
User Name:
TechieGuy
Boulder, CO, USA
0points
0out of 0found this answer helpful.
answer 2
Pandora is accessible using Smart TV enabled blu-ray players and the Smart TV Upgrader. It is not available on Smart TVs.
answered 2 years, 5 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

How do i get tv to turn on?

Have had tv for three weeks. TV will not turn on. Red light continues to blink.
asked 3 years, 5 months ago
User Name:
Colleen
Kent, WA
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is uncertain why this unit might be losing power. It may have something to do with the power supply. In order to make a determination, this unit may require service. It is recommended to contact our Customer Interactive Center at 800-243-0000 to make service arrangements.
answered 3 years, 5 months ago
User Name:
Neil
-1point
0out of 1found this answer helpful.
Question

Does this 3D TV needs a sync transmitter ?

Category: I do not own this product
asked 3 years, 5 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It does not. This television is designed to use a Passive 3D configuration. The AG-F200 glasses are not active in the 3D display, nor will it have to communicate with the TV.
answered 3 years, 4 months ago
User Name:
Neil
0points
0out of 0found this answer helpful.
Question

this tv use the smart control remot? please let me kow

please provide a price and where to buy at miami
Category: I do not own this product
Interested in: Specifications
asked 3 years, 5 months ago
User Name:
rudy
miami
on 47LW5700
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
This television is compatible with the Smart TV Magic Motion Remote Control. This remote should be purchased separately. The remote control can be obtained at Encompass Parts at 866-779-7906, or on their website at http://www.encompassparts.com/lgconsumer.
answered 3 years, 4 months ago
User Name:
Neil
-3points
0out of 3found this answer helpful.
Question

I can not see subtitles from twonky server.

I'm wondering if its DLNA client supports external subtitle file (.smi, .srt, etc) from twonky server.
asked 3 years, 4 months ago
User Name:
Anonymous
on 47LW5700
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
This TV only supports movie subtitle files supplied by Nero MediaHome 4. The subtitle file name and movie file name have to be the same and located in the same folder. Supported external subtitle format: *.smi, *.srt, *.sub (MicroDVD, SubViewer 1.0/2.0), , *.ssa, *.txt (TMPlayer), *.psb (PowerDivX)
answered 3 years, 4 months ago
User Name:
Neil
-1point
0out of 1found this answer helpful.
Question

Can I connect a wireless keyboard for browsing?

asked 3 years, 3 months ago
User Name:
Lou
Florida
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At this time, no plans have been announced for a keyboard application being designed for compatibility with any of our SmartTV products.
answered 3 years, 3 months ago
User Name:
Neil
-4points
0out of 4found this answer helpful.
Question

can i get an oweners manual

asked 3 years, 3 months ago
User Name:
jay
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All Owner’s Manuals are available for download on our website at www.lg.com. Enter the model number of your unit in the left hand column.
Gender: male
answered 3 years, 3 months ago
User Name:
LGcustomeradvocate1
Customeradvocate1
0points
0out of 0found this answer helpful.
Question

why my country settings show only brazin, argentina, chile, peru, ecuador (Only Sudamerica??)

on Smart TV setting i can't access to USA premium app or Netflix, vudu etc.
please help.
I live in Florida, but my Smart Tv is looked to USA.
asked 3 years, 3 months ago
User Name:
Rafael
Doral FL
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If this television was purchased in South America, then it will be configured to only operate with South American broadcast signals, including their Smart TV features. We will have no way to reconfigure the unit to operate in the United States.
answered 3 years, 2 months ago
User Name:
Neil
-1point
0out of 1found this answer helpful.
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