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Customer questions and answers for
47LW5700

47" Class Cinema 3D 1080P 120Hz LED TV with Smart TV (46.9" diagonal)
Customer questions and answers:
123 Questions
 | 
135 Answers
Overall rating:
4.867 out of 5
4.9
out of
5
(60 Reviews)54

Customer questions and answers for LG Electronics 47LW5700

Question

Can I do These various things with this TV

Can I plug Flash drive into USB with WMA movies, play them and convert them and view in 3d?...Also, can I get updated apps from the LG app store?..So if there is a new app for browsing the web and LG has it, will it update the TV?..
asked 2 years, 11 months ago
User Name:
fabian8899
Florida, USA
on 47LW5700
0points
0out of 0found this question helpful.
3 answers
Answers
answer 1
The tv does have two USB connectors. If you will use the provided wireless thumb drive for that you will have one open USB. The tv will convert any 2D video into a simulated 3D picture. Obviously this won't be like watching something actually videoed in 3D, but the conversion still does a pretty decent job. You can get apps (and updates). I've had the tv for a bit over 4 months and I think the firmware has updated about 3 times so far.
the LG app store tends to be a bit on the lame side, but you can add your own preferences and with it being connected to the internet (either wired or wireless) you can add your own preferred apps or access to providers. Hope this helps.
Gender: male
answered 2 years, 10 months ago
User Name:
Millersdad1740
Tallahassee, FL, USA
+1point
1out of 1found this answer helpful.
answer 2
yes
Gender: female
answered 2 years, 10 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 3
This TV supports WMV(video files) as well as WMA(audio files). It also supports a number of other file types.
answered 2 years, 11 months ago
User Name:
LGJoel
+1point
1out of 1found this answer helpful.
Question

Netflix aspect ratio

When running Netflix through the tv, the aspect ratio does not change to match a 4:3 aspect ratio. For some reason it always stretches the picture. Is there a way to change this setting for Netflix? It does work correctly when watching regular television. It is also not an issue when running Netflix through the attached PS3.
asked 3 years ago
User Name:
themaestro
on 47LW5700
+2points
2out of 2found this question helpful.
3 answers
Answers
answer 1
I don't run netflix, but I do use Amazon Prime to watch videos/movies.
You should be able to set the aspect ratio. When you are showing the input that you have Netflix, go to your video set-up and change to show "Native Resolution". That should keep the same format and eliminate it trying to stretch or adjust in some other way to force the picture to fit the screen and causing the picture to distort.
Good luck and hope this helps.
Gender: male
answered 2 years, 10 months ago
User Name:
Millersdad1740
Tallahassee, FL, USA
0points
0out of 0found this answer helpful.
answer 2
yes
Gender: female
answered 2 years, 10 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 3
We regret the inconvenience you have experienced with this television. When viewing your Netflix video, access the Q.MENU feature. See if an ASPECT RATIO is available there. If not, then there will not be a way to change the ratio.
answered 3 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

what is passive 3D?

asked 4 years ago
User Name:
Anonymous
on 47LW5700
+4points
4out of 4found this question helpful.
2 answers
Answers
answer 1
To learn more about Passive 3D technology and the difference versus active 3D, check out this resource:
http://www.3dentertainmentnow.com/3...
http://www.3dentertainmentnow.com/3...
answered 3 years, 7 months ago
User Name:
LGSolution
+2points
2out of 2found this answer helpful.
answer 2
Passive 3D is a type 3D viewing where the glasses do not take an active role in producing the 3D image. The glasses will not require any charging or active lenses. The glasses are polarized lenses instead of active shutters.
answered 4 years ago
User Name:
Neil
+6points
6out of 6found this answer helpful.
Question

what are the dimensions of the stand on the 47 inch 5700

asked 3 years, 2 months ago
User Name:
harriett
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Base is 10 3/8" by 21 3/4" and raises the TV 2 1/2" above whatever it is sitting on.
Gender: male
answered 3 years, 2 months ago
User Name:
Kardasl68
Pittsburgh, PA, USA
0points
0out of 0found this answer helpful.
answer 2
The dimensions for this TV are as follows:
TV without stand (WxHxD) 43.7" x 27.0" x 1.2"
TV with stand (WxHxD) 43.7" x 29.3" x 10.0"
Stand (HxD) 2.3" x 8.8"
answered 3 years, 2 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

What kind of dongle do i have to buy for my 47 lw5700

Is there an special adaptor?? or is only the AN-WF 100 for my TV??
asked 3 years, 2 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
It comes with the Wifi dongle in the box. It quickly found my wireless router and connected with no problems at all. The plug for it(a simple USB port) is clearly marked, and the manual will also show you the location.
Gender: male
answered 3 years, 2 months ago
User Name:
Iggy67
Maryland
+1point
1out of 1found this answer helpful.
answer 2
We appreciate your interest in the features and compatibilities of this television. The only Wi-Fi adaptor that is compatible with this TV is the AN-WF100 wireless LAN dongle. This device should have accompanied your television, if it is actually the 47LW5700. Only the 32” version of this series should not have this accessory.
answered 3 years, 2 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Im using a comcast hd box but the top of screen in info mode always says 720p. why is it not 1080p with my hdmi cable?

asked 3 years, 2 months ago
User Name:
stagehand
Chicago, IL, USA
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The show you are watching is sent to you in 720p. Most cable companies have not made it to 1080p yet and will broadcast 1080i at best. Just... avoid 1080i and wait until cable companies sort out the delivery of 1080p. As I posted in another answer upscaling to 1080i causes disgusting visual artifacts worthy of 1996 content.

Until them... meh; 720p isn't that bad at all.
Gender: male
answered 3 years, 1 month ago
User Name:
budwheizzah
Montreal, QC, Canada
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this television. The native resolution of this unit is 1080p already. As such, all signals received by this television will be processed to fit the full resolution of the screen. If you are seeing a resolution listed differently on the screen, this is telling you of the resolution being received. The TV has no control over the signal it receives.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

LG 47LW5700 motion blur

I am having problems with blurring with fast action scenes. For example, I see it when an actor turns their face quickly to the side. It is not smooth, I see ghosting - multiple "still" images of the face as it turns. I have Time Warner Cable (Cisco HD cable box) and use an hdmi cable. It seems worse on certain channels. I have tried alot of different settings: TruMotion "OFF", "Low", "High" and "User" with de-judder set to 0 or 5 and de-blur set to 10. Is there something I can set on on the TV to improve this or is it the cable TV signal? Also, if TruMotion is "Off", is the TV still 120 hz?
asked 3 years, 2 months ago
User Name:
Blurry
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
TruMotion isn't the only thing that should be turned off. A few things... make sure aspect ratio is on "Just Scan" otherwise you're resizing, something that can lag the image. I don't have the set in front of me, but look for other "intelligent" type settings like TruMotion and turn them off. Filters, processors. Off. Noise reduction, for instance. Darn I wish I had the set in front of me.

The bulk of the issues I personally had were resolved by getting off 16:9 and going into "Just Scan". Also I had noticed my cable company was "upscaling" any incoming signal (be it 720p 480p or 1080p) to 1080i, which seems to be this television's worst enemy. 1080i is just plain inadequate and brings back the horror of motion-interlacing on HD. Make absolutely sure to stay as far away as possible from 1080i... it's visual cancer.

In my case I had to enter my cable box's settings (I had to call tech support to know how) and set my cable receiver to "Direct" (meaning the incomiong feed is not upscaled, downscaled or touched in any way shape or form)... HUGE improvement. Especially with sports. Cable companies configure their boxes like 75 year old men who know nothing of new technologies.
Gender: male
answered 3 years, 1 month ago
User Name:
budwheizzah
Montreal, QC, Canada
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this television. It seems as if you have already attempted all the troubleshooting options on this unit. It seems that this unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 3 years, 2 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

Power specification

I am currently interested in 47LW5700 smart TV.
I am wondering power range of this TV.
Your tech spec. says 110/240V.

Alos, could you let me know what products are can be used on both 110V and 220V system.
I am interested in 46~55inch Smart TVs.

Thank you
asked 3 years, 1 month ago
User Name:
sphere99
chino
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
use transformer
Gender: female
answered 2 years, 10 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 2
The Power Supply (Voltage, Hz) for this TV is 100V ~ 240V, 50/60 Hz. This means that it work with all voltage in that range.
answered 3 years ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

how do I keep the volume of ads the same as regular programs

We are also noticing that the volume is not consistent. Some days we need to turn the volume to 35 and other days to 75. Yesterday, it was stormy, so the volume was put on 100 and we barely heard the commentator on an Animal Planet show. We haven't watched movies yet, just TV shows. We noticed some stations have better quality of volume than others. It is just crazy to adjust the volume of the TV too often for having such a nice TV from LG. We bought the LG47LW5700 because we liked the product, but a bit disturbed about the volume sounds. We are young and our hearing is good. So, not sure what is going on with the volume controls. Please assist. Thanks.
asked 3 years ago
User Name:
DrLydiaGray
Arcata, CA, USA
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Something is definitely wrong if you have to crank the volume that loud. If you're withing 8-12 feet of the tv (common viewing distance for this size tv) I can tell you I run my volumes typically between 10-16. Can't imagine having to crank the volume to the levels you're talking about. I recommend going in and double checking your audio set-up to make sure you have it set up for the internal speakers.
Gender: male
answered 2 years, 10 months ago
User Name:
Millersdad1740
Tallahassee, FL, USA
+1point
1out of 1found this answer helpful.
answer 2
We regret the inconvenience you have experienced with the volume of this television. The AUTO VOLUME feature, in the AUDIO menu, is designed to keep the volume level consistent whenever you change channels. The volume level may not be consistent due to different signal conditions of the various broadcasting stations. If you have additional questions about this, please contact our Customer Interactive Center at 800-243-0000.
answered 3 years ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

where I find or wich is my pairing number on this tv

asked 3 years ago
User Name:
gatito
bakersfield ca
on 47LW5700
-1point
0out of 1found this question helpful.
2 answers
Answers
answer 1
behind TV
Gender: female
answered 2 years, 10 months ago
User Name:
Anonymous
LA, CA
0points
0out of 0found this answer helpful.
answer 2
We appreciate your interest in this television. It is uncertain to what “pairing number” you are referring. The only device designed for pairing with this TV is the Magic Motion Remote Control, and it does not utilize a “pairing number”. Pairing is performed by registering the controller to the TV by pressing the ENTER button on the remote, while aiming it at the set.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Does this tv have pandora loaded in the apps?

asked 2 years, 11 months ago
User Name:
snips
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
No, Pandora is not currently available in the premium app selection. It has MOG (unlimited music on-demand), but I don't have a home theater system to want music content, so I haven't tried it.
answered 2 years, 11 months ago
User Name:
TechieGuy
Boulder, CO, USA
0points
0out of 0found this answer helpful.
answer 2
Pandora is accessible using Smart TV enabled blu-ray players and the Smart TV Upgrader. It is not available on Smart TVs.
answered 2 years, 11 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

How do I disable the tv input

I have a lot of other things hooked up to the various inputs, but I don't have an antenna coming in because I have the DVR Cable Box running on an HDMI. It always makes me past by the "tv input" to get to the others and it just gives snow and loud noise. I don't want a choice for "tv"
asked 2 years, 11 months ago
User Name:
Ebernauer
Cedar Rapids, IA
on 47LW5700
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Why don't you just plug the cable into the cable connection on the back of the TV? That is what we have done. Then just hit the input button when you want to watch other devices.
Gender: female
answered 2 years, 11 months ago
User Name:
heybarb44
Omaha, NE
-1point
0out of 1found this answer helpful.
answer 2
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years, 11 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Why does CinemaZoom "ratio" first expand to full left/right screen before expanding up to the 1-16 zoom? This distorts the image prior to expanding.

asked 3 years, 8 months ago
User Name:
John
Omaha, NE
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Cinema Zoom is not designed to perfectly match a 16:9 screen, such as you have. The Cinema Zoom formats an image to the CinemaScope ratio of 2.35:1, rather than the 1.78:1 format of the screen.
answered 3 years, 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Does the 47LW5700 have the 24p Real Cinema feature?

Category: I do not own this product
 
Products related to my question
47LW5700
4.9 out of 5(37)
 
 
 
 
 
asked 3 years, 8 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, the 47LW5700 does offer the 24p Real Cinema feature.
answered 3 years, 6 months ago
User Name:
LGJoel
+1point
1out of 1found this answer helpful.
Question

Surround 5.1 via Netflix?

Can this TV support surround 5.1 when streaming Netflix?
asked 3 years, 8 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This television should have no trouble in receiving a Dolby Digital signal from Netflix. According to our records, a firmware update was released to ensure this capability.
answered 3 years, 8 months ago
User Name:
NeilE
+2points
2out of 2found this answer helpful.
Question

Is there a site to describe the purpose of each software update? and what updates are in the "works"?

asked 3 years, 7 months ago
User Name:
John
Omaha, NE
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At this time, no there is not a site to provide this information about the software updates.
answered 3 years, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

how to connect my pc to tv

asked 3 years, 6 months ago
User Name:
Anonymous
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This television was designed to be connected to a computer using either a VGA/RGB cable or a HDMI cable. The method you choose should consider the capabilities of your computer’s video card, and what connections it has available.
answered 3 years, 6 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

i have lg 47lw5700 i can't watch anything by web browser like youtube videos....what is the solution? thankyou

asked 3 years, 5 months ago
User Name:
mike
manitoba
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
answered 3 years, 5 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

i have lg 47lw5700 i can't watch any video by web browser section like youtube videos....what is the solution? please thankyou

asked 3 years, 5 months ago
User Name:
mike
manitoba
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
answered 3 years, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

It alway said that out of memmory and shut the web browser down (even in 2 pages )when i try to use web browser.Does it really work for browsing web ?

asked 3 years, 3 months ago
User Name:
Na
usa
on 47LW5700
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, this unit has been designed to connect to the Internet, and to be able to search some web sites. The Web Browser feature is compatible with up to HTML4 and Flash Player version 8. You may wish to try updating the firmware of the TV, which can be found on our website at http://www.lg.com/us/support/produc....
answered 3 years, 3 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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