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Most Recent Questions
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Sabbath Mode
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Silly question......How do I set the oven timer for 7 hours?
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What is the best way to clean the oven racks?
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Exterior oven door glass is pink and red not clear?
Recent Question:
How do I griddle with a glass top stove?
Questions with Most Recent Answers
Question:
Silly question......How do I set the oven timer for 7 hours?
Question:
Exterior oven door glass is pink and red not clear?
Question:
What is the best way to clean the oven racks?
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How do I griddle with a glass top stove?
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accessories with stove

Customer questions and answers for
LG Electronics LSRG309ST

LG Studio - 5.4 cu. ft. Capacity Gas Single Oven Range with EvenJet™ Convection System
Customer questions and answers:
45 Questions
 | 
40 Answers
Overall rating:
4.773 out of 5
4.8
out of
5

Customer questions and answers for LG Electronics LSRG309ST

Question

Where do I find the serial numbers?

It is so frustrating because your Serial Numbers are not in any logical place. I'm facing a deadline to submit my rebates and I can't locate your serial numbers. My appliances have not been installed yet, so I have to climb around and try to locate the serial numbers where the appliances are stored. You have some numbers on the back of the range, but I'm not sure they are correct. What can I do?
Category: I own this product
Interested in: Troubleshooting
asked 1 month ago
User Name:
bluesbeans
Los Angeles, CA, USA
on LSRG309ST
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1 answer
Answers
answer 1
We regret the trouble you have experienced with this range. According to page 11 of the owner’s manual, the Model and Serial number plate is located on the left side door frame of the Warming Drawer. Hopefully this will help in the matter.
answered 4 weeks, 2 days ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How To Change Oven Temperature?

I see a button for "Broil" but don't see a way to adjust the oven temperature manually. Thanks for any help you can offer.
Category: I own this product
Interested in: How To use
asked 10 months ago
User Name:
HungryForAnswers
on LSRG309ST
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1 answer
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answer 1
That is correct; there is not a method available for adjusting the specific temperatures on this broiler. The BROIL mode has HI and LO settings. Touch the BROIL key once for HI and twice for LO. This information is found on page 24 of your owner’s manual.
answered 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

DOES THIS RANGE COME WITH A GRIDDLE?

DOES THIS RANGE COME WITH A GRIDDLE THAT FITS OVER THE CENTER BURNER? IF NO CAN ONE BE ORDERED AS AN ACCESSORY?
asked 3 years, 5 months ago
User Name:
WSWHEELER
APPLE VALLEY, MN
on LSRG309ST
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Answers
answer 1
The range does come with a griddle that fits over the burner.-( I own this range.)
answered 1 year ago
User Name:
SWERB
NY
+1point
1out of 1found this answer helpful.
Question

What are the differences between the LSRG309ST Studio and the LRG3097ST? They appear identical.

Is the Studio series better construction or insulation or Stainless steel or ? Curious as to see the differentiators between this Studio and the "normal" model? Thanks.
Category: I do not own this product
asked 1 year, 8 months ago
User Name:
Seattle
Seattle
on LSRG309ST
-1point
1out of 3found this question helpful.
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2 answers
Answers
answer 1
This model does have a warming tray.
answered 1 year ago
User Name:
SWERB
+1point
1out of 1found this answer helpful.
answer 2
the LG LRG3097ST has a warming drawer. The LG LSRG309ST does not.
Gender: female
answered 1 year, 6 months ago
User Name:
Betty711
Seattle, WA, USA
-1point
1out of 3found this answer helpful.
Question

Changing bulb

I have had he LRG3097 for a month. Recently the light stopped working inside of the range. Perhaps the bulb is loose or burned out already. In reading the manual it says to unplug the range and to remove the the bulb cover by turning it counter clockwise. we have had several people try this--even people with exceptional strength. The cover will not budge.

What can be done to remove this cover so that we can check the bulb? Please help.

Thank you.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 4 months ago
User Name:
Sadsack
Chicago, IL, USA
on LSRG309ST
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Answers
answer 1
We regret the inconvenience you have experienced with this oven lamp. There are no special tricks to the removal of this oven lamp. It should simply be turning of the lamp cover counterclockwise, followed by turning the bulb itself counterclockwise for removal. If this is not working, then the unit may require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 1 year, 4 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Do you have a policy in place to replace knobs that break due to defect in material quality/design?

With so many complaints about the quality of the gas range knobs, has the knob been redesigned in newer models? If not, do you have a policy in place to replace broken knobs that occur during normal use? I have not yet encountered it, but if I do, i want to know that I'm covered. For comparison, the last gas range I used was a kitchenaid and those knobs lasted 6 years without any signs of wear and tear, so any knobs deteriorating within a few years should be classified as a manufacturers defect, in my opinion.

Thanks!
Category: I own this product
asked 1 year, 6 months ago
User Name:
capertillar
on LSRG309ST
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1 answer
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answer 1
I do not see a problem with the knobs. They are sturdy and well designed. I read similar reviews on older models, but I think they must have changed the new models.
Gender: female
answered 1 year, 5 months ago
User Name:
Zelda
Terryville,CT
0points
0out of 0found this answer helpful.
Question

Does the middle burner with griddle get hot enough to cook anything?

We have been so frustrated with the middle burner + griddle option. Pancakes are anemic. Service has said it's a "design issue" and LG customer service says that I should buy pancakes pre-made at the store and just heat them up on the griddle...not expect to 'cook' anything. Really?
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 5 months ago
User Name:
CherylAtlanta
Atlanta, GA, USA
on LSRG309ST
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1 answer
Answers
answer 1
We had the same problem with the middle burner when trying to use the griddle for pancakes. We've since discovered that if we use the highest flame setting and let the griddle heat for at least 10 minutes before starting the first batch, the pan gets hot enough to brown them nicely. After the first batch, we can adjust the flame down a little bit to get the right temperature for the rest of pancakes.
Gender: female
answered 1 year, 5 months ago
User Name:
JoJoTheDancingGirl
Lake Villa, IL, USA
+2points
2out of 2found this answer helpful.
Question

What is the distance from the floor to the top of the burners ?

We're installing a microwave above the range, and need to have enough clearance between the 2. I know the height is 47.62" high, but that includes the back part. Only need to know height to the top of the burners. Thank you.
Category: I own this product
 
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asked 2 years ago
User Name:
ambf
Denver
on LSRG309ST
0points
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2 answers
Answers
answer 1
As close as I can measure, in our house, it is 37" from the floor to the top of the grates.
Gender: female
answered 1 year, 6 months ago
User Name:
Betty711
Seattle, WA, USA
0points
0out of 0found this answer helpful.
answer 2
When installing an Over the Range Microwave Ovens, the bottom of the overhead cabinet must be 30” above the surface of the cooktop in order to provide proper clearance between the stove and the microwave.
answered 2 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

I had a spill in the bottom of the oven due to a leak in a pan. I have tried the self clean several times and still has stuff stuck to the surface

Any help with how I can get this cleaned or has the surface of the oven somehow been ruined because I did not discover the leak until I saw smoke throughout the house. There was a brown goey liquid on the surface of the oven bottom and it was stuck pretty good. Can I use an oven cleaner to clean it the traditional way? If I do that, will it damage the surface where self clean won't be able to be used in the future?

Any help I could get would be appreciated. Don't know if I can bake something even though it is not completely cleaned.

If the oven surface is ruined, can this be fixed?
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
 
 
asked 1 year, 7 months ago
User Name:
DonnaC
Covington, Louisiana
on LSRG309ST
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this range. According to the owner’s manual, do NOT use oven cleaners on this unit. No commercial oven cleaner or oven liner protective coating of any kind should be used in or around any part of the oven. Residue from oven cleaners will damage the inside of the oven when the self-clean cycle is used. Wipe up any heavy spills before attempting to use the SELF CLEAN cycle. For those spills that cannot easily be cleaned, you may require a longer cleaning cycle. A SELF CLEAN time of 4 hours is recommended for heavily soiled ovens.
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Range knobs

I have just purchased a lg refrig and dishwasher, next will be the range and microwave. I have read numerous complaints about the knobs cracking and made of cheap plastic. Have you done anything to upgrade this design flaw?
Category: I do not own this product
asked 1 year, 8 months ago
User Name:
Duffy
on LSRG309ST
+2points
2out of 2found this question helpful.
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1 answer
Answers
answer 1
Hello Duffy,
The knobs come in a Matching Metal.
Thank you for your question :)
Have a lovely week!
answered 1 year, 7 months ago
User Name:
Nadine
-2points
0out of 2found this answer helpful.
Question

How much is your 30' self standing large gas oven. I cant find a location to purchase this

looking for a oven
Category: I do not own this product
asked 1 year, 11 months ago
User Name:
rori
on LSRG309ST
0points
0out of 0found this question helpful.
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2 answers
Answers
answer 1
We got ours at Home Depot with 2 years interest free financing and 10% off if you use a Home Depot credit card.
Gender: female
answered 1 year, 9 months ago
User Name:
KarenC
Huntley, IL
-1point
0out of 1found this answer helpful.
answer 2
We suggest taking a look at LG's where to buy tool. To find the closest retailer to you that sells the product.

http://www.lg.com/us/products/wtb?modelName=LSRG309ST
answered 1 year, 11 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

How much does the gas range cost?

Category: I do not own this product
Interested in: Specifications
asked 2 years ago
User Name:
status
1511 Sycamore Avenue
on LSRG309ST
0points
0out of 0found this question helpful.
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1 answer
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answer 1
Price will vary from retailer to retailer.
answered 2 years ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

Any chance you are going to come out with a slide-in version of this model?

asked 2 years, 3 months ago
User Name:
MerlinTheCat
Silver Spring, MD, USA
on LSRG309ST
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
LG Electronics is a company that thrives on innovation. Our products and technologies enhance
lives and introduce our customers to a whole new world of creative designs. We are committed to
finding new ways to make your life better and easier-through simple user interfaces, stylish designs and
intelligent, state-of-the-art technology. Each unit has special design features and specifications. You may
visit our website at www.lg.com to review all information on all of our newest models.
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years ago
User Name:
LGJoel
-3points
0out of 3found this answer helpful.
Question

We sometimes cook soup stock for 16-20 hours-Can the 12 hr automatic shut-off be turned off?

asked 2 years, 2 months ago
User Name:
BillRG
Boulder, CO, USA
on LSRG309ST
-1point
0out of 1found this question helpful.
Answer this question
1 answer
Answers
answer 1
Please contact LG's Customer Service team at
www.lgusa.com/support for assistance.
answered 2 years ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

We just bought an LG french door refrig. Are there plans for dual fuel slide in ranges?

Category: I do not own this product
Interested in: Feature comparison
asked 2 years, 2 months ago
User Name:
Kate
Asheville, NC, USA
on LSRG309ST
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
LG Electronics is a company that thrives on innovation. Our products and technologies enhance
lives and introduce our customers to a whole new world of creative designs. We are committed to
finding new ways to make your life better and easier-through simple user interfaces, stylish designs and
intelligent, state-of-the-art technology. Each unit has special design features and specifications. You may
visit our website at www.lg.com to review all information on all of our newest models.
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

do you have a gas slide in range with all the controls on the front? (no rear panel)

we have a slide in in an island, therefore no back panel is allowable.
Category: I do not own this product
asked 2 years, 2 months ago
User Name:
juddb
California, USA
on LSRG309ST
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
LG Electronics is a company that thrives on innovation. Our products and technologies enhance
lives and introduce our customers to a whole new world of creative designs. We are committed to
finding new ways to make your life better and easier-through simple user interfaces, stylish designs and
intelligent, state-of-the-art technology. Each unit has special design features and specifications. You may
visit our website at www.lg.com to review all information on all of our newest models.
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years ago
User Name:
LGJoel
-3points
0out of 3found this answer helpful.
Question

Is there going to be a pro/commercial style dual fuel oven available from LG?

Category: I do not own this product
Interested in: Feature comparison
asked 2 years, 2 months ago
User Name:
Kate
Asheville, NC, USA
on LSRG309ST
0points
0out of 0found this question helpful.
Answer this question
1 answer
Answers
answer 1
LG Electronics is a company that thrives on innovation. Our products and technologies enhance
lives and introduce our customers to a whole new world of creative designs. We are committed to
finding new ways to make your life better and easier-through simple user interfaces, stylish designs and
intelligent, state-of-the-art technology. Each unit has special design features and specifications. You may
visit our website at www.lg.com to review all information on all of our newest models.
Please contact our Customer Interactive Center at 800-243-0000 for additional information.
Please contact LG's Customer Service team at www.lgusa.com/support for assistance.
answered 2 years ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

What is the best cleaning solution to use for the grates and top of the gas stove

We have a small problem finding a cleaning solution to get the grates and top of the stove look clean. Stove works great so no problems there. We just want it to look as clean as it was when it was delivered.

Thanks
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 1 month ago
User Name:
Mark2122
Ann Arbor, MI, USA
on LSRG309ST
0points
0out of 0found this question helpful.
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1 answer
Answers
answer 1
We appreciate your interest in this range and its care. It is recommended to wash the grates in hot, soapy water and rinse them with clean water. The grates are also dishwasher safe. Do NOT clean the grates in a self-cleaning oven. Although they are durable, the grates will gradually lose their shine, regardless of the best care you can give them.
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

does this model come in white?

asked 2 years, 3 months ago
User Name:
RosePrincess
El Cajon, CA
on LSRG309ST
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1 answer
Answers
answer 1
As it turns out, this model comes in Stainless Steel only.
answered 2 years, 3 months ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

matching sets

I want to buy a matching set of kitchen appliances and make sure they match. With the following range, LSRG309ST, what is the correct/matching fridge, dishwasher and microwave part numbers or model numbers?
Thanks
asked 2 years, 4 months ago
User Name:
Home
on LSRG309ST
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Answers
answer 1
Please take a look at the link below to discover our matching LG Studio Series appliances.

http://www.lg.com/us/appliances/discoverstudioseries/index.jsp
answered 2 years, 3 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
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