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Most Recent Questions
Recent Question:
Detergent dispensing for Wt1001CW
Recent Question:
Problem with Load Sensor
Recent Question:
Model wm1814cw washer
Recent Question:
We have just purchased the product 1201 washer ...please could advise as to which laundry detergent you would recommend using
Recent Question:
How do you remove the front panel to access the motor etc.
Questions with Most Recent Answers
Question:
Detergent dispensing for Wt1001CW
Question:
Problem with Load Sensor
Question:
Model wm1814cw washer
Question:
We have just purchased the product 1201 washer ...please could advise as to which laundry detergent you would recommend using
Question:
How do you remove the front panel to access the motor etc.

Customer questions and answers for
LG Electronics WM3360HRCA

3.9 cu.ft. Extra-Large Capacity Front Load Washer with TrueSteam™ Technology
Customer questions and answers:
22 Questions
 | 
22 Answers
Overall rating:
4.611 out of 5
4.6
out of
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Customer questions and answers for LG Electronics WM3360HRCA

Question

What is 4 way venting? Where can I go to see the location of the vent on the back of the unit?

Gender: male
asked 3 years ago
User Name:
John
Argyle, Texas
on WM3360HRCA
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answer 1
We have more than one listing for 4-way venting. Please specify a particular model number, that we might provide the information for which you seek.
answered 3 years ago
User Name:
Neil
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Question

looking for a owners manual for my WM2487HRM steam washer as it is new but it will not start to wash thing there are a couple stuck buttons

Gender: male
asked 3 years ago
User Name:
lars
AZ
on WM3360HRCA
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answer 1
The owner’s manual for the WM3360HRCA can be found at http://www.lg.com/us/support/product/support-product-profile.jsp?customerModelCode=WM3360HRCA&matchedModelCode=1000013340&searchEngineModelCode=WM3360HRCA&targetPage=support-product-profile&initialTab=documents

If you continue to experience this issue please contact a Customer Support Specialist at 800-243-0000 for additional troubleshooting tips and service information.
answered 2 years, 11 months ago
User Name:
CustomerAdvocacy6
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Question

How much water per wash does your heavy load use on the front load

asked 3 years ago
User Name:
Tom
Southwest Texas
on WM3360HRCA
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answer 1
Generally speaking, the typical front-loader washer uses 1/3 less water than a traditional washer to wash the same load (approx. 25 gallons vs approx. 40 gallons). The water level varies depending on the weight of the clothes placed in the unit. This feature is automatic for LG’s high efficiency washers.

Design, features and specifications subject to change without notice.
answered 2 years, 11 months ago
User Name:
CustomerAdvocacy6
+1point
1out of 1found this answer helpful.
Question

i am searching for a large front loading stackable washer and dryer. Please help me select my best option!

Gender: female
asked 3 years ago
User Name:
Alex
Laredo texas
on WM3360HRCA
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answer 1
One of our Ultra-Capacity washers is the WM3875HWCA. A matching dryer would be the DLEX3875W. Specifications for both can be found on our website at http://www.lg.com/us/appliances/washers/LG-steam-washer-WM3875HWCA.jsp.
answered 3 years ago
User Name:
Neil
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Question

Is there a minimum amount of water pressure required for the washer to operate properly

We recently installed a water softener and ever since the washing machine is making a strange banging noise on the fill and rinse cycles
asked 3 years ago
User Name:
ny
utah
on WM3360HRCA
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answer 1
In order to properly answer your question we would need to have more information about your specific model. Please contact LG Customer Service at 1-800-243-0000 for more detailed trouble shooting if you are still experiencing this issue.
answered 3 years ago
User Name:
ErikaB
-1point
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Question

Why does this model not have a washer drum light in it.

asked 3 years ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
We cannot provide a definitive reason as to why a product does or does not have a particular feature. It may be that the demand for such a feature was so low that it was not included. It could be that it was left off to improve on the cost of the product. I apologize if you have been inconvenienced by the lack of this feature.
answered 2 years, 11 months ago
User Name:
Neil
+1point
1out of 1found this answer helpful.
Question

what is the use of this appliance?

Gender: female
asked 3 years ago
User Name:
shiela
cavite
on WM3360HRCA
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answer 1
Thank you for your question. I am not certain of the appliance you are speaking about. Please call in speak to one of our product specialists at 1-800-243-0000 for assistance.
answered 3 years ago
User Name:
Stan
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Question

will this washer wash a king size comforter

Category: I do not own this product
Interested in: Where to buy
asked 2 years, 11 months ago
User Name:
xtal
calgary
on WM3360HRCA
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answer 1
The amount of clothing or size of comforter that can be washed in the WM3360 can vary. The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Depending on the bulkiness of the comforter, some king size comforters will fit and some will not.

Design, features and specifications subject to change without notice.
Gender: female
answered 2 years, 11 months ago
User Name:
CustomerAdvocacy
-4points
0out of 4found this answer helpful.
Question

Does the Washer WM3360HRCA 3.9 c ft has the smartphone diagnostic transfer optin?

Category: I do not own this product
asked 2 years, 11 months ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
LG Smart Diagnosis™ notices when anything goes wrong on a home appliance. This system allows consumers to call the LG customer service center at which point they would be asked to press a series of buttons on the laundry unit suffering difficulties. This triggers a series of diagnostic tones with each tone corresponding to with a specific maintenance need that can be identified by a service technician over the phone. For those instances when the problem can’t be resolved over the phone, the system would allow the problem to be identified and the field technician would be able to come prepared with the correct parts so that the repair can be carried out in one visit. The WM3360HRCA does come equipped with this feature!

Design, features and specifications subject to change without notice.
Gender: female
answered 2 years, 10 months ago
User Name:
CustomerAdvocacy
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Question

Do I have to use special fabric softener?

asked 2 years, 10 months ago
User Name:
Frank
Home
on WM3360HRCA
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answer 1
The LG front load washers are designed for use with only High-Efficiency (HE) detergents and softeners. HE detergents and softeners are formulated specifically for front-load washers and contain suds-reducing agents. Always look for the HE symbol when purchasing detergent. HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of your washer clean. Using a regular detergent may cause excessive sudsing and unsatisfactory performance.
Gender: female
answered 2 years, 10 months ago
User Name:
AmandaB
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Question

Can I use liquid detergent with powder oxy-clean stain remover?

Where do I put the powder stain remover such as oxy-clean?.... I don't see an area for this in the detergent drawer. Can I use this with my liquid detergent?
asked 2 years, 9 months ago
User Name:
Tanya
california
on WM3360HRCA
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answer 1
We do not recommend the use of OxiClean. Due to the low water consumption of front load units,
it can be very hard to determine how much OxiClean should be used. So using too much is very easy to do. Also, when it activates it bubbles up which can cause the unit to leak from the air vent. Oxiclean is too sticky to dispense easily.

Design, features and specifications subject to change without notice.
Gender: female
answered 2 years, 8 months ago
User Name:
AmandaB
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Question

leaking from door?

asked 2 years, 8 months ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
Regretfully, we are unable to advise you without more information. Please contact LG when you are with the unit at 1-800-243-0000 and a product specialist will be happy to assist you.
answered 2 years, 8 months ago
User Name:
CustomerAdvocate10
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Question

Which tub clean product is recommended?

asked 2 years, 7 months ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
The TUB CLEAN cycle is specially designed to remove any buildup in the unit. Fill the bleach dispenser to the MAX. line. Press and hold the STAIN CARE button for 3 seconds to activate this cycle. Safely and conveniently secure the door slightly ajar with a magnetic door plunger. This will promote air circulation and allow the interior of the machine to dry. Refer to Care and Cleaning of the Interior for further information. NOTE: Do NOT use this cycle with clothes, and do NOT add detergent or fabric softener. NOTE: If you use the TUB CLEAN cycle on a monthly basis, the wash drum will be kept clean. No specialized cleaners should be required.
answered 2 years, 7 months ago
User Name:
NeilE
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Question

Whaty does LE mean when it appears on the front?

asked 2 years, 6 months ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
The LE error code is indicative of an error in the motor. This could possibly be caused by the thermal overload protector being tripped in the unit. Allow the washer to stand for about 30 minutes, to allow the motor to cool; then restart the cycle. If the LE error code still appears, then the unit may require service. Unplug the washer and call for service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 6 months ago
User Name:
NeilE
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Question

What does it mean when my fabric softener tub stays full of water?

I was able to use with fabric softener for a few weeks, since then it has been full of water. I can not add any softener.
asked 2 years, 5 months ago
User Name:
kellbell731
McKinney, TX
on WM3360HRCA
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answer 1
It is normal for a small amount of water to remain in the dispenser compartments at the end of a cycle. It is recommended to empty this water between loads, and also to wash the dispenser cup as well as the siphon insert. This will allow for more efficient operation of the device.
answered 2 years, 5 months ago
User Name:
NeilE
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Question

washing my king size down comforter?

I just purchased your wm3360hvca model and im wondering is this machine capable of handling the task of washing my king size down comforter? if so can you tell me the best cycle to run it on that will get it the cleanest?
asked 2 years, 3 months ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
It is sometimes possible for this washing machine to wash such a load. It is difficult to know without knowing more about the comforter. It will depend upon the size, thickness, and weight of the comforter itself. Follow the cleaning instructions provided by the comforter, and be certain that there is room for the load to tumble in the drum.
answered 2 years, 3 months ago
User Name:
NeilE
0points
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Question

Can't find the WM3360HRCA washer anywhere!

Best Buy, Home Depot, Lowe's, Fry's Electronics and Sears don't have it in stock and not even in transit! Can I order the WM3360HRCA washer direct from LG's website? If yes, how do I do that? If no, what's my options on purchasing one? Is this model discontinued?
Category: I do not own this product
Interested in: Where to buy
asked 2 years, 4 months ago
User Name:
dodisor
Fountain Valley, CA
on WM3360HRCA
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1 answer
Answers
answer 1
Hello,

this model has not been discontinued, I unfortunately can't tell you why it seems to be out of stock in the retail locations you mentioned, and unfortunately there is no option to order from LG directly.

Thank you for your question.
We appreciate your feedback.
answered 2 years, 4 months ago
User Name:
Nadine
0points
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Question

The true balance anti-vibration system does not seem to be working. During spin cycle washer vibrates the whole house.

asked 2 years, 3 months ago
User Name:
Anonymous
on WM3360HRCA
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Answers
answer 1
We regret the trouble you have experienced with this unit. If the washer has been found to be level, and the load is in balance, then either the flooring needs to be reinforced or the unit will require service. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 3 months ago
User Name:
NeilE
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Question

Please clarify matching LG Dryer(s) for WM3360HRCA?

Purchased new WM3360HRCA to replace older LG model last week from Home Depot web site.
(1) The LG WM3360HRCA spec sheet lists the door finish as "stainless steel finish". LG specs sheets for LG Dryers DLGX3361R, DLGX2451R, & DLGX2551R all show doors as "chrome finish". Is this the same or different as "stainless steel finish"? Which model gas dryer best matches the above washer?
(2) HD installer made no effort to level the new washer claiming it would "self-level". It is now vibrating/shaking during high spin cycle which was main problem with the old one that ultimately lead to major seal/pump leaking and noise issues. Who is responsible for properly leveling the new washer - LG Service or the installer from HD?
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asked 2 years, 3 months ago
User Name:
Bob/Pearland
Pearland, Texas
on WM3360HRCA
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answer 1
We appreciate your interest in our products. The gas dryer model that was designed for the appearance to match the WM3360HRCA would be the DLG3361R. The installer is responsible for leveling the unit, as this would be part of the installation process. These products do not have the capability to self-level.
answered 2 years, 3 months ago
User Name:
NeilE
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Question

what is oe message

asked 2 years, 2 months ago
User Name:
Anonymous
on WM3360HRCA
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answer 1
We regret the trouble you have experienced with this washing machine. The OE error code is indicative of a clogged drain line. If the water is not draining out at all, then you may need to use the drain tube on the front of the washing machine. Behind the panel at the bottom of the front of the cabinet, you will be able to locate a small drain tube and a coin trap. Be certain to have something to catch the water as it drains from these two locations. It may be that this coin trap will contain what is clogging the drain. Clear the drain tube before you open the larger coin trap, as this can save you a watery mess.
answered 2 years, 2 months ago
User Name:
NeilE
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