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Most Recent Questions
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Questions with Most Recent Answers
Question:
Can I use any laundry detergent with the WT1001 CW washer?
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How do I open the lid after a load finishes?
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Customer questions and answers for
WT5001CW

Wave™ Series 4.5 cu.ft. Ultra-Large Capacity High Efficiency Top Load Washer
Customer questions and answers:
133 Questions
 | 
152 Answers
Overall rating:
4.499 out of 5
4.5
out of
5
(385 Reviews)378

Customer questions and answers for LG Electronics WT5001CW

Question

does this machine come with a power cord

Category: I do not own this product
Interested in: Specifications
asked 3 years, 5 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The unit is supplied with a power cord attached for use with a 120V AC, 60Hz grounded 3-prong outlet.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

How and were is the "EXTRA HOT ONLY" SETTING on the WT5001CW washer.

I have lg washer WT5001CW one of the answers to the hot water question said to use the "EXTRA HOT ONLY" setting.

How and were is the "EXTRA HOT ONLY" SETTING
on the WT5001CW washer.

The "HOT/COLD" Setting is not full hot water. Only way to get Full HOT WATER IS TO TURN OFF COLD WATER HOSE TAP AT THE INPUT SIDE OF THE COLD WATER.

HOW DO YOU GET FULL HOT WATER ONLY.
asked 3 years, 5 months ago
User Name:
Mike
NJ
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WT5001C High Efficiency Top Load Washer that features WaveForce™ Technology, ColdWash™ Option, and a SmartRinse™ Jet Spray System. This model is not equipped with an internal water heater that can adjust the temperature of the water once it is in the tub. Generally speaking, a water heater is set to deliver 120°F (49°C) water to the washer. The amount of clothing, temperature surrounding the unit, and the temperature of the home’s water heater can affect the desired temperature. Once the water is released into the tub, the temperature will decrease. If the water coming from the water heater is 120°F when it travels from the heater to the unit then into the unit, the temperature will decrease and by the end of the cycle, the temperature can be reduced by over half.

Design, features and specifications subject to change without notice.
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy6
-8points
0out of 8found this answer helpful.
Question

Problem with condensation on floor WT5001CW washer

I purchased this washer and just had it delivered. It produces condensation on the floor when the dryer is on next to it. You can feel it from touching underneath the washer. I had the first one replaced as I thought it was a bad machine but this one is doing it too. I have a wood floor in the laundry room and want to know anything to help. This happens when the washing machine is not even operating - only the dryer. It is not a LG dryer.
 
Products related to my question
WT5001CW
4.5 out of 5(254)
 
 
 
 
 
asked 3 years, 5 months ago
User Name:
lfnnut
Kansas City, MO
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regrettably, this unit may require a service call. Please contact LG Customer Service at 1-800-243-0000 for more detailed trouble shooting.
answered 3 years, 4 months ago
User Name:
ErikaB
0points
0out of 0found this answer helpful.
Question

I need a drain hose extension, is there a part number for this?

My plumber says the standard drain hose extension that you can buy at most hardware stores will not work with this machine. Does LG have a specific extension for this machine? Just got it delivered, cannot use it. The machine I bought is wt500cw
asked 3 years, 5 months ago
User Name:
Annie
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The total height of the hose end should not exceed 96 inches (244.8 cm) from the bottom of the washer. The hose can allow it to reach that length. Unfortunately, LG does not manufacture an extension or longer drain hose. I will defiantly forward your suggestion to see if LG, in the future, can provide this item.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

Is this available in any colors but white?

Category: I do not own this product
Interested in: Specifications
asked 3 years, 4 months ago
User Name:
Jul
Media
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At this time the WT5001CW is available in only white. The WT5101 is available in graphite steel and white. LG Electronics is a company that thrives on innovation. Our products and technologies enhance lives and introduce our customers to a whole new world of creative designs. We are committed to finding new ways to make your life better and easier-through simple user interfaces, stylish designs and intelligent, state-of-the-art technology. Each unit has special design features and specifications. You may visit our website at www.lg.com to review all information on all of our newest models. A feature is available that will allow you to see the product specifications side by side for easy comparison.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 4 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

What does the 'Stain Care' feature do? The book just says "wash only small loads".

asked 3 years, 4 months ago
User Name:
Suzanne
OH
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Stain Care feature will extend the wash time of the cycle for enhanced wash performance. It also adds a 2nd Rinse. This a cycle enhancement option. This will not remove stains that have set in or have not been pretreated. The Stain Care Option only extends the time during the wash portion of the cycle and adds an extra rinse. There is no specific time for the option as it depends on load size and cycle selected.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 4 months ago
User Name:
AmandaB
+2points
2out of 2found this answer helpful.
Question

is there a way that I can adjust the wsh time for my delicates???

I know that I've read to use the baby care cycle but delicates on my very old machine ws lime 10 - 15 minutes and very gentle. I am disappointed that this expensive maching does not have thi.
asked 3 years, 4 months ago
User Name:
leffer
WI
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Speed Wash has the lowest time frame of on average 35 minutes per cycle. The washer cycle time is based on the load size.

When the START/PAUSE button is pressed, the washer automatically detects the wash load (weight) and optimizes the washing time, based on the selected cycle and options. The display will then indicate the estimated time remaining for the selected wash cycle.

NOTE: The cycle time displayed may appear much longer than that of a top-loading washer. The displayed time is for the complete cycle, rather than just the agitation portion of the cycle, as is typically shown on a top-loading washer.
Gender: female
answered 3 years, 4 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

can i use non he detergent?

asked 3 years, 4 months ago
User Name:
gio
on WT5001CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The LG washers are designed for use with only High-Efficiency (HE) detergents. HE detergents are formulated specifically for front-load washers and contain suds-reducing agents. Always look for the HE symbol when purchasing detergent. HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of your washer clean. Using a regular detergent may cause excessive sudsing and unsatisfactory performance.
Gender: female
answered 3 years, 4 months ago
User Name:
AmandaB
+1point
1out of 1found this answer helpful.
Question

Can I use powder Oxi-Clean in the washer? and where?

I'd like to know if powder Oxi-clean can be added to the laundry in addition to me using my regular liquid HE detergent. Where would I add it, since it is in addition to the detergent and not a liquid
asked 3 years, 3 months ago
User Name:
Bea
Nevada
on WT5001CW
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. You will need to check with Oxi-Clean to make sure that this is a product that is compatible with HE washers.
Gender: male
answered 3 years, 3 months ago
User Name:
Stan
-3points
0out of 3found this answer helpful.
Question

Can a king size comforter be washed in this machine comfortably?

asked 3 years, 3 months ago
User Name:
Frys Appliance Dept associate
Fishers, IN
on WT5001CW
-4points
0out of 4found this question helpful.
1 answer
Answers
answer 1
Washing Machine Capacities are rated by the DOE and the I.E.C. separately. Each organization uses a different method to determine the capacity. The Department of Energy has requested that all appliance manufacturers no longer use I.E.C. capacity ratings. In compliance, LG has updated the capacity ratings to reflect the DOE capacity rating. Literature such as specification sheets, owner’s manuals, and service manuals will continue to reflect the I.E.C. rating of the washer. New literature after April 30, 2011 will reflect the new rating. The LG Sales Website has been updated to reflect the DOE capacity.

Design, features and specifications subject to change without notice.
Gender: male
answered 3 years, 3 months ago
User Name:
LGcustomeradvocate1
Customeradvocate1
-22points
0out of 22found this answer helpful.
Question

Water factor of WT5001CW

asked 3 years, 3 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but your statement / question appears to be vague. Please contact our Customer Interactive Center at 800-243-0000 for additional assistance.
answered 3 years, 3 months ago
User Name:
Neil
0points
0out of 0found this answer helpful.
Question

How exactly does the tub clean feature work? Do I just set it that cycle and press start or do I also have to add some kind of cleaning liquid ?

How often do you run the tub clean cycle?
asked 3 years, 3 months ago
User Name:
Rays1
on WT5001CW
+2points
3out of 4found this question helpful.
1 answer
Answers
answer 1
Run the TUB CLEAN cycle monthly to remove detergent build and other residue:
1. Open the lid and remove any clothing in the wash drum.
2. Open the dispenser drawer.
3. Add liquid chlorine or tub cleaner. Some powdered or tablet tub cleaners which are manufactured for HE machines can be used.
-Do not add any laundry detergent or fabric softener to the drawer when using TUB CLEAN.
-If using powder cleaner remove the liquid detergent cup and add powder cleaner to the main wash compartment of the drawer.
-If using tablet cleaner add the tablet directly to the wash drum, not the dispenser.
4. Close the drawer and washer lid.
5. Select TUB CLEAN and press START/PAUSE.
*If odor already exists, run TUB CLEAN for 3 consecutive weeks. After TUB CLEAN is complete or
when the washer is not in use, leave the washer lid open for better ventilation's and drying
inside of the washer.
Gender: male
answered 3 years, 3 months ago
User Name:
LGcustomeradvocate1
Customeradvocate1
+4points
4out of 4found this answer helpful.
Question

If you start the wrong cycle how do you cancel the one you started so that you can change to the cycle you meant to start?

asked 3 years, 3 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Once the unit is started the cycle cannot be changed without pausing the cycle and then powering it off. You can then press power to turn the unit back on and select the correct cycle that was intended.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

I am unable to activate the extra rinse /extra water when using the Towel function

asked 3 years, 3 months ago
User Name:
Nancy
Las Vegas
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regretfully, we are unable to advise you without more information. Please contact LG when you are with the unit at 1-800-243-0000 and a product specialist will be happy to assist you.
answered 3 years, 2 months ago
User Name:
CustomerAdvocate10
0points
0out of 0found this answer helpful.
Question

What is the purpose of the fabric softner button? Wont the fabric softner be automatically released without pressing this button?

Do I need to press the fabric softner button for every cycle or will it automaticaaly release itself in the rinse cycle?
asked 3 years, 3 months ago
User Name:
Vic
Naples. fl
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes the fabric softener will dispense period without choosing the fabric softener button. The fabric softener is dispensed in the final rinse. Select FABRIC SOFTENER button to change final rinse type from spray rinse to deep rinse. This will ensure that the fabric softener is properly rinse out.

NOTE: LG recommends using FABRIC SOFTENER or EXTRA RINSE options when selecting the COTTON/NORMAL or HEAVY DUTY cycles.
NOTE: If you select EXTRA RINSE instead of FABRIC SOFTENER, the fabric softener will be dispensed during the extra rinse course.
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
+1point
1out of 1found this answer helpful.
Question

Is a drain pan needed for LG washer WT5001CW?

We have purchased a LG washer WT5001CW and are waiting for delivery. Our laundry area is upstairs close to bedrooms, we have heard stories of washers leaking and flooding the floors. Should a drain pan be placed underneath the washer?
asked 3 years, 3 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A drain pan is not necessary to use. It is an accessory that is sold through other retailers as a preventative measure for any issue that may occur with any washer, any manufacturer. It is something that is completely up to you.
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

What is the name of the tune the washer plays at the end of cycle?

asked 3 years, 3 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize but there is not a name for the tune played at the end of the cycle. I supposed we can name it the "Life's Good and so are your clothes" tune!!
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

WHERE DO I PUT COLOR SAFE( NOT CHLORINE) BLEACH IN TO THE WASHER

I JUST PURCHASED LG WT5100CW
CAN THIS BE PUT IN TO THE LIQUID BLEACH DISPENSER ?
asked 3 years, 3 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All bleach is placed in the bleach dispenser. The bleach dispenser automatically dilutes and dispenses liquid chlorine bleach at the proper time in the wash cycle. It is located in the top, front, left corner.

1. Check clothing care labels for special instructions.
2. Measure liquid bleach carefully, following instructions on the bottle (Max capacity is one cup per wash cycle). If using powdered bleach, add it into the wash basket prior to loading items
3. Pour the pre-measured amount into the dispenser, being careful not to splash it

Important: Overfilling could result in premature dispensing of bleach. Do not pour powdered bleach into the bleach dispenser.
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
+1point
1out of 1found this answer helpful.
Question

Why isn't the light next to the detergent dispenser working? Machine is brand new.

asked 3 years, 2 months ago
User Name:
Anonymous
on WT5001CW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The unit does not have a light next to the dispenser. This unit features a SmartRinse™ Jet Spray System. Saving water doesn't mean compromising cleaning power. At least not when you have the SmartRinse™ Jet Spray System. It provides better rinsing performance while making more efficient use of water at the same time. The blue round piece next to the dispenser is the water jet spray. Please see the attached diagram.
Gender: female
User submitted photo
answered 3 years, 2 months ago
User Name:
AmandaB
+1point
1out of 1found this answer helpful.
Question

does the bleach dispenser work in all cycles in WT5001CW

I put bleach in dispenser and used speed wash cycle,bleach did
not dispense during wash cycle and I had to wipe it out
is this normal?
asked 3 years, 2 months ago
User Name:
New owner
on WT5001CW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Generally speaking, bleach can be used in all cycles except the Speed Cycle due to the time allowed.
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
-1point
0out of 1found this answer helpful.
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