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Most Recent Questions
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Questions with Most Recent Answers
Question:
can I dye clothing in this machine?
Question:
Is there a weight limit as to the pounds of cloths that can be put in a load
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what is the MEF
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Number of Rinses
Question:
Why does the washer come with a warning "Do not washer spin any waterproof or water resistant clothing, mattress covers,or plastic mats"?

Customer questions and answers for
WM3360HWCA

3.9 cu.ft. Extra-Large Capacity Front Load Washer with TrueSteam™ Technology
Customer questions and answers:
51 Questions
 | 
52 Answers
Overall rating:
4.602 out of 5
4.6
out of
5
(118 Reviews)115

Customer questions and answers for LG Electronics WM3360HWCA

Question

Is it possible to get a spin only cycle (vs rinse and spin) with this washer?

 
Products related to my question
WM2487HRMA
4.7 out of 5(35)
 
 
 
 
 
asked 2 years, 6 months ago
User Name:
MZBZ
Chicago, IL
on WM3360HWCA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
Nope!
Gender: female
answered 11 months ago
User Name:
MOMto3
Wisconsin, USA
0points
0out of 0found this answer helpful.
answer 2
As it turns out, that is not an option.
answered 2 years, 6 months ago
User Name:
Nadine
0points
0out of 0found this answer helpful.
Question

my LG3360 steam wash cycle makes loud thumping noises Is this normal? Wash is not quiet at all not even non steam wash cycles!

I only have this washer a week but only used it 3x .Disappointed with the noise .Too loud like my whole house were going to shake!
Thumping noises in the steam cycles.Is this NORMAL?
asked 2 years, 7 months ago
User Name:
embe
virginia
on WM3360HWCA
0points
0out of 0found this question helpful.
2 answers
Answers
answer 1
The noise comes from the lower front side. What ever, something is a close fit. Engineering shout look at this. However, the basic problem is you do not have the washer balanced properly.
An easy method to get it right is to take the wrench and adjust the feet while it is making the noise.
Push on the upper corners of the washer and adjust the feet in the direction of less noise. It works better than a level.
Gender: male
answered 2 years, 6 months ago
User Name:
Johnee
Colorado Springs, Co
0points
0out of 0found this answer helpful.
answer 2
We regret the trouble you have experienced with this unit. It is not normal for this product to have a thumping noise. It is recommended to have a technician inspect the unit to determine the cause of this noise. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is there a matching dryer for this washer, if so which one? Electric ?

Gender: male
asked 3 years, 9 months ago
User Name:
jim
Mia . Fl
on WM3360HWCA
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The DLEX3360W is the matching electric dryer for this washer.
answered 3 years, 9 months ago
User Name:
LGAnswers
+1point
1out of 1found this answer helpful.
Question

how do i use the steam feature?

 
Products related to my question
WM2101HW
4.7 out of 5(278)
 
 
 
 
 
asked 3 years, 8 months ago
User Name:
Anonymous
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The model you have provided does not offer a Steam feature. Please confirm the model number you have provided. If any further questions feel free to visit www.lg.com .
answered 3 years, 7 months ago
User Name:
ErikaB
0points
1out of 2found this answer helpful.
Question

Do I need a special kit to stack the matching dryer?

Gender: male
asked 3 years, 8 months ago
User Name:
scott
CO
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Stacking kit WSTK1 is recommended when stacking laundry units.
answered 3 years, 7 months ago
User Name:
LGAnswers
0points
0out of 0found this answer helpful.
Question

What are the measurement of this washer and the matching dryer?

asked 3 years, 8 months ago
User Name:
Johanne
Toronto, On
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You can find all secs on the SPECIFICATIONS Tab of the product you'd like information about on LG.com.
answered 3 years, 7 months ago
User Name:
LGAnswers
-3points
0out of 3found this answer helpful.
Question

Which side does the washer door open on and is there a kit to switch it to open left to right? Also where to buy the kit and how much?

Gender: female
asked 3 years, 7 months ago
User Name:
dee
tx
on WM3360HWCA
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Unfortunately LG washer doors cannot be reversed.
answered 3 years, 7 months ago
User Name:
Anonymous
+1point
3out of 5found this answer helpful.
Question

Water isn't filling the machine!

I disconnected the water lines and electricity to paint the laundry room. Reconnected everything and the water is not flowing to the machine. Yes the valves are open at the wall.
asked 3 years, 6 months ago
User Name:
pjp
Houston, TX
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regrettably this unit may need a service call. Please contact LG customer service at 1-800-243-0000 for more detailed trouble shooting.
answered 3 years, 6 months ago
User Name:
ErikaB
0points
0out of 0found this answer helpful.
Question

Wasn't this 4.3 cu ft?

This was supposed to be higher capacity when we got a few months ago.
asked 3 years, 6 months ago
User Name:
Anonymous
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Hello and thank you for inquiring. Regrettably, our specifications are subject to change at any moment without notice. This model, according to the latest specifications, is showing to be 4.5 cu. ft.
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy2
0points
0out of 0found this answer helpful.
Question

Can I was a king size comforter in any of front/top load units?

Category: I do not own this product
asked 3 years, 6 months ago
User Name:
dj
spartanburg, sc
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The amount of clothing or size of comforter that can be washed in an LG washer can vary. The washer can be fully loaded, but the drum should not be tightly packed with items. The door of the washer should close easily. Depending on the bulkiness of the comforter, some king size comforters will fit and some will not.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy
-1point
1out of 3found this answer helpful.
Question

can i stack

is there a way to stack this washer with the matching dryer?
asked 3 years, 6 months ago
User Name:
laundryhater
philadelphia
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A Stacking Kit is an optional kit and can be purchased through an authorized dealer. Please visit our website and click on the “Where to Buy” tab that will allow you to enter your zip code and find dealers in your area.
Gender: female
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

How do I keep front load washer clean?

I am aware that front load washers are prone to have issues with mildew and smell. What has LG done to prevent this and what is the best way to clean and avoid this issue?
Category: I do not own this product
 
Products related to my question
WM3360HWCA
4.3 out of 5(47)
 
 
 
 
 
asked 3 years, 6 months ago
User Name:
Marcos
UT
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are many factors that can cause an issue such as this. Different minerals in the water or a home water softener system can change the quality of the cleaning. The amount of detergent used is a main cause of poor cleaning performance. Due to the amount of water used per cycle in the High-Efficiency unit, the amount of detergent has to be reduced. Our recommended amount is generally 2 TBSP. The unit does not use enough water to rinse out the clothing properly if too much detergent is used in a cycle. This can cause and odor as well as leave the clothing looking dingy. It is imperative to maintain the unit by following the cleaning instructions in the owner’s manual. In addition front load tub cleaners are available at your local store.
Gender: female
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy
0points
2out of 4found this answer helpful.
Question

What is the average cycle time for the washer?

Category: I do not own this product
asked 3 years, 5 months ago
User Name:
mriv
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The washer cycle time is based on the load size.

When the START/PAUSE button is pressed, the washer automatically detects the wash load (weight) and optimizes the washing time, based on the selected cycle and options. The display will then indicate the estimated time remaining for the selected wash cycle.

NOTE: The cycle time displayed may appear much longer than that of a top-loading washer. The displayed time is for the complete cycle, rather than just the agitation portion of the cycle, as is typically shown on a top-loading washer.
Gender: female
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy
-3points
0out of 3found this answer helpful.
Question

DOES THE 3360 HAVE A SELF CLEANING MODE FOR THE WASHER ITSELF??

Category: I do not own this product
asked 3 years, 5 months ago
User Name:
REBECCA
MA
on WM3360HWCA
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
This washer has a special cycle, TUB CLEAN, to remove inside buildup of detergent residue which can occur in the wash tub or drum and lead to mildew or musty smell. Read these instructions carefully before beginning the TUB CLEAN cycle.

1. Open the door and remove any clothing in the wash drum.
2. Open the dispenser drawer.
3. Add liquid chlorine bleach or tub cleaner. Some powder or tablet tub cleaners which are manufactured for this purpose can be used. (NOTE : Do not add any laundry detergent or fabric softener to the drawer when using TUB CLEAN.)
4. Close the drawer and washer door.
5. Select TUB CLEAN and press START.

If mildew or musty smell already exists, run TUB CLEAN for 3 consecutive weeks. Safely and conveniently secure the door slightly ajar with a magnetic door plunger. This will promote air circulation and allow the interior of the machine to dry.

For additional information please refer to the Owner's Manual.
Gender: female
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy
+2points
2out of 2found this answer helpful.
Question

Our retailer recommended we use HE powder detergent with this machine. Is this the recommendation from LG as well.

If yes, can the powder detergent be put into the same dispenser as the liquid detergent is dispensed from?
asked 3 years, 5 months ago
User Name:
Barb D
Chicago, IL
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The LG washers are designed for use with only High-Efficiency (HE) detergents. HE detergents are formulated specifically for front-load washers and contain suds-reducing agents. Always look for the HE symbol when purchasing detergent. HE detergents produce fewer suds, dissolve more efficiently to improve washing and rinsing performance, and help to keep the interior of your washer clean. Using a regular detergent may cause excessive sudsing and unsatisfactory performance.

When using powdered detergent, remove the insert and liquid detergent cup from the compartment. Powdered detergent will not dispense with the liquid detergent cup and insert in place.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

How many pounds of laundry constitute a large load?

asked 3 years, 5 months ago
User Name:
Anonymous
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Generally speaking the suggested dry linen capacity is >10.1 kg. Please keep in mind that the larger the load, the longer it may take to thoroughly dry the clothing. At times if the load is too large the innermost items will still remain damp.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

Why are my cotton knit tops pilling?

I'm using a small amount of detergent recommended by store for HE washers and fabric softener on delicate cycle. Also turn them inside out.
asked 3 years, 5 months ago
User Name:
Anonymous
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Are there any rough spots in the tub of the washer? If you continue to experience this problem, please contact our Customer Interactive Center at 800-243-0000 for additional trouble shooting steps or service.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
AmandaB
+1point
1out of 1found this answer helpful.
Question

Is washer model WM3360HWCA a high efficiency washer?

On Best Buy's website in the specs for this model, where it says high efficiency it says NO. Does this use HE detergent?
Category: I do not own this product
Interested in: Specifications
asked 3 years, 4 months ago
User Name:
Anonymous
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The LG WM3360HWCA Steam Washer™ is designed for use with only High-Efficiency (HE) detergents. HE detergents are formulated specifically for front-load washers and contain suds-reducing agents. Always look for the HE symbol when purchasing detergent.
answered 3 years, 3 months ago
User Name:
LGAnswers
0points
0out of 0found this answer helpful.
Question

Water not draining

When wash is complete, clothes is still wet and there is water in the tub
asked 3 years, 4 months ago
User Name:
Leo
California
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Many factors can cause this to occur.

Is the Delicates or Bulky/Large cycle selected? In certain cycles, spin speeds are restricted to lower RPMs. The DELICATES and BULKY/LARGEare such cycle. The DELICATESis because the washer is designed to retain more water at the end of these cycles to protect the fabric from shrinkage and wrinkles. Proper fabric care is of the utmost importance. The spin speeds of BULKY/LARGE is around 600 RPMs to reduce the vibration. Because this cycle designed for heavy clothes and comforter that make vibration.

Was the Low Spin Option selected? The unit has several spin speeds options to choose from, to optimize performance and fabric care. If a low spin speed was chosen,by mistake, then unit will not spin out as much water as it would on a higher spin speed and this will result in clothing coming out
more wet. Choose a higher spin speed for optimal performance.

Is water remaining in the unit after a cycle? This is usually the result of slow drainage.Make certain the drain hose is installed properly and is not kinked or clogged.Also, check the drain filter at the bottom of the front left side of machine to make certain it does not have anything obstructing it.Be sure to drain through manual drain hose first.

Are there excessive suds? Not using HE detergent, or using too much, will prevent the unit from spinning out efficiently. Use appropriate type of detergent and the appropriate amount. If residue has accumulated in drum, follow instructions for removal, prior to washing laundry.

B3XIs drain hose kinked, clogged or installed improperly? Straighten out any kinks in the drain hose and/or remove any clogs. If unable to drain properly, water may not spin out. Make certain that the drain hose is installed properly, not exceeding maximum height of 100cm from the bottom of the machine. Improper drain hose installation will prevent drainage from machine.

If you continue to experience this issue, please contact our Customer Interactive Center at 800-243-0000.
Gender: female
answered 3 years, 3 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

I can't find information on how much he detergent to use in my new front loader. We have well water with a water softener. Can you help me?

asked 3 years, 3 months ago
User Name:
D
Minnesota
on WM3360HWCA
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Different minerals in the water or a home water softener system can change the quality of the cleaning. The amount of detergent used is a main cause of poor cleaning performance. Due to the amount of water used per cycle in the High-Efficiency unit, the amount of detergent has to be reduced. Our recommended amount is generally 2 TBSP. The unit does not use enough water to rinse out the clothing properly if too much detergent is used in a cycle.
Gender: female
answered 3 years, 3 months ago
User Name:
AmandaB
+1point
1out of 1found this answer helpful.
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