Subtitles are a standard feature of DVD and BluRay players. Closed Captions are typically available on video tapes, unless they are a specialized feature of the disc or are embedded in the video signal. Netflix was working on an update that may add this feature to some products. It should have been released already. Once the update was made available, it was to be transmitted directly to the player from the Netflix service. For any questions regarding the Netflix service, please visit www.netflix.com/help
or call 1-866-579-7113.