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Customer questions and answers for
BD550

Network Blu-ray Disc™ Player
Customer questions and answers:
200 Questions
 | 
209 Answers
Overall rating:
4.522 out of 5
4.5
out of
5
(134 Reviews)119

Customer questions and answers for LG Electronics BD550

Question

Are universal remotes compatible with the bd 5550?

Category: I own this product
asked 2 years ago
User Name:
BTasch21
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this BluRay player. While some remote controls may be able to operate the basic player features, (power, play, stop, etc.) it is uncertain if those controllers will be compatible with the NetCast features of the player. Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for the original remote control is AKB72975301.
answered 2 years ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

My LG/BD550 will play some movies

When I start a dvd the credits will play and go to the play screen but won;t play. Most of dvd;s are new releases. Can you help
Category: I own this product
 
Products related to my question
BD550
4.5 out of 5(134)
 
 
 
 
 
asked 2 years, 3 months ago
User Name:
eman
Colorado, USA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this player. It would be recommended to attempt running a lens cleaner through the drive. If this does not resolve the matter, then the player may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 2 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

cant connect to network

my dad bought a lg bd550 bluray player it can be wired to the internet and so far i have connected it wired to a netgear wireless router the computer is conneded to it so is the cable modem. so far everything works but the bluray player it wont read the network addimaticaly nor when i enter everything in manually. i need to know how to get it to read the nextwork so we can have it online we wont it to play netflix on the tv and yes we do have a netflix account so please anyting that you can do to help get it working would be nice.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 2 months ago
User Name:
Scott2012
Wichita, KS, USA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player and its connections. To provide assistance, we could use of additional information regarding the network configuration. Please contact our Customer Interactive Center at 800-243-0000 for troubleshooting assistance.
answered 2 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Problem playing MKV files after the last update

The problem is simple : after the last online update when i try playing the mkv files(from an external HDD) the player freezes randomly during the playback and i have no choice but to unplug the power.

Note: the problem occurs om two external HDD's i have and before the update the mkv files worked with no problem.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 2 months ago
User Name:
Nyros3000
Romania
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our offices, in the United States, do not have product parts information for Romania. In order to obtain such information, it is recommended to check our subsidiary’s website, at https://wws.lg.com/ro/suport/contac....
answered 2 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

My BD 550 won't give me an option to select wireless, just keeps saying connection failure

the screen that has connection failure shows IP but wont let me enter an address.
Category: I own this product
Interested in: Troubleshooting
asked 2 years, 1 month ago
User Name:
ash10
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
That is correct; this player has not been designed for wireless operations. The BD550 does not have a WiFi connection available, nor has it been designed for compatibility with any wireless adapters. The connection will fail if there is no wired connection to the LAN port on the back of the player.
answered 2 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

LG BD550 is DLNA capable?

Pls let me know what kind of WIFI adapter I can buy for my LG BD550 to use it with DLNA. I just got the blu ray player - it says "WIFI ready" but it is not WIFI unless I buy an adapter... THANKS!!!!!!!!!!!
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 7 months ago
User Name:
ispasadrian
California, USA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this BluRay player. According to our information, this BluRay player is designed for networking capabilities, but not for WiFi connectivity. It can still view AUDIO and PHOTO files through a USB port.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Color is not right

No matter what movie I put in the blue ray player, the colors are off considerably. Blue is purple, greens are yellowish, and people look sickly green. Can't seem to adjust this in any way. Play the same movies in an old player and colors are fine. TV color is fine as well. Only had player a few months. Very disappointed. Have disconnected it for now. Any help is appreciated. BTW, it's been like this since day one out of the box.
Category: I own this product
Interested in: Troubleshooting
asked 1 year, 11 months ago
User Name:
LJM18505
PA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this player. It is recommended to test the unit with a different set of video cables to see if this might be the case. If this does not resolve the matter, then please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 1 year, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How can I remove the clock from the screen?

There is a clock without any time entered moving through the screen. What is the procedure to get it off?
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
BD550
4.5 out of 5(134)
 
 
 
 
 
asked 1 year, 7 months ago
User Name:
ladia
San Francisco Bay Area, CA, USA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. The BD550 has not been designed with a CLOCK feature. As such, unless this is the time counter for a video, then this is not originating from the player. Try pressing the INFO/DISPLAY button. Scroll down to the TIME option. Use the LEFT/RIGHT directional arrows to adjust the option as desired. Finally, press the RETURN button to exit this menu listing.
answered 1 year, 7 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

how do you reset the bluray player

Category: I own this product
asked 1 year, 6 months ago
User Name:
Anonymous
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this player. The primary method for resetting this player will be to simply unplug the device and allow it to sit for about 45 seconds. If this does not resolve the matter, then please contact our Customer Interactive Center at 800-243-0000 for more specific assistance.
answered 1 year, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I just hooked up a wireless device and tried to hook up with netflix but it wont let me It says I need to enter the activation code but I dont know h

Category: I own this product
Interested in: How To use
 
Products related to my question
BD550
4.5 out of 5(134)
 
 
 
 
 
asked 1 year, 8 months ago
User Name:
eagledavid247
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You must activate your player before you can use it to watch movies streamed over the internet from Netflix. To watch movies, and TV episodes instantly from Netflix, you must be a Netflix member. If you are already a member of Netflix, this step is not needed. On your computer, visit http://www.netflix.com/LG. Follow the instructions to become a Netflix member and get a free trial. On the player, select the NETFLIX option in the NETCAST menu using </>, and press ENTER. Follow the on-screen instructions until you see an Activation Code. The activation code will appear on the screen. Copy this down. On your computer, visit http://www.netflix.com/activate. You will need to log into your account. Enter the Activation Code and click the ACTIVATE icon. After you activate your player, you are ready to add movies and TV episodes to your Instant Queue. You can then use your player’s remote control to browse the Instant Queue and to select and watch titles on your TV.
answered 1 year, 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

My LG BD550's door will not open, it acts like it is and it says it is, but its not. I have tried holding power button for 5sec and unplugging unit

Category: I own this product
Interested in: Troubleshooting
asked 1 year, 8 months ago
User Name:
Trick
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this BluRay player. If the door will not open, then it may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

1 answerwhen i put a disc in with my photos on it it on displays a question marks where the pictures should be

This happens with a burned disc or USB device
Category: I own this product
Interested in: Troubleshooting
 
Products related to my question
BD550
4.5 out of 5(134)
 
 
 
 
 
asked 1 year, 7 months ago
User Name:
tmgm
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. It seems that the files are either an incompatible file type, or they are not created or configured in a format that is compatible.
answered 1 year, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Remote does not work with my LG tv

My remote use to control the inputs on my LCD Lg tv. How do I program it to work again so I don't have to use multiple remotes?
Category: I own this product
Interested in: How To use
asked 1 year, 2 months ago
User Name:
CHFD
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with these devices. When did this controller lose the ability to control the TV? Did the batteries get changed, or was their some other event that occurred? Please contact our Customer Interactive Center at 800-243-0000 to troubleshoot this matter.
answered 1 year, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I update the firmware on my BD550 if not connected to internet?

No further details, question should explain enough.
Category: I own this product
Interested in: How To use
asked 1 year, 2 months ago
User Name:
RGreen
Marysville, WA, USA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
See the attached document to setup a proper UPDATE DISC or USB Drive.
User submitted photo
User submitted photo
answered 1 year, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why does the BD 550 display error message on Game Of Thrones Season 3 BluRay disc 1

Disc works fine on other blu ray players, but just generates an error and ejects on the BD550
Category: I own this product
asked 1 year ago
User Name:
NoNicknameRequired
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. Are any other discs having trouble or is it specifically this one disc? Please contact our Customer Interactive Center at 800-243-0000 to troubleshoot this matter.
answered 1 year ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

My BD550 will not play my Blu-ray Movie QUO VADUS anymore. What can I do?

Category: I own this product
Interested in: Troubleshooting
asked 1 year ago
User Name:
JK007
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. If this video had played previously, and no longer, then the either something has changed in the software, or the reader may be failing. Please contact our Customer Interactive Center at 800-243-0000 to troubleshoot this matter.
answered 1 year ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I need a new remote for bd550

Category: I own this product
asked 1 year ago
User Name:
CRSBear
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. You can also use their website, at http://www.mcmelectronics.com/conte.... The part number for this Remote Control is AKB72975301.
answered 1 year ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How to raise volume on LG. Remote doesn't adjust volume.

Category: I own this product
asked 8 months ago
User Name:
PatK
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. The only volume controls on the remote control are for television operations, if the controller and TV are compatible. Page 76 of the owner’s manual provides programming instructions for the controller to operate certain televisions.
answered 8 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is there a way to change Netflix profile/viewer?

Netflix allows up to 5 profiles with seperate My Lists and Recently Watched. Is there a way to change the profile with the Netflix app on the LG BD550?

Also curious if there is a way to search the netflix library?
Category: I own this product
Interested in: How To use
asked 4 months, 3 weeks ago
User Name:
Apoctano
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this BluRay player. According to our information, it appears that the User Interface of this particular model does not support Profile Switching. If such a feature becomes available by software update, the availability will show in the upper right-hand corner of the screen.
answered 3 months, 1 week ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I add websites to the Netcast Menu?

Category: I own this product
Interested in: How To use
asked 4 months, 3 weeks ago
User Name:
MarkWNY
Buffalo, NY, USA
on BD550
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; the only additions or removals would be done through available software upgrades.
answered 3 months, 1 week ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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