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Customer questions and answers for
BD640

Network Blu-ray Disc™ Player with Wireless Connectivity
Customer questions and answers:
155 Questions
 | 
162 Answers
Overall rating:
4.353 out of 5
4.4
out of
5
(34 Reviews)34

Customer questions and answers for LG Electronics BD640

Question

Which USB hub works with the BD640?

I have managed to get the wireless working through the dongle but to use BD Live it says I need to use a USB hub to connect both the wireless dongle and a USB drive for storage. I have tried a couple of different USB hubs with the dongle and flash drive plugged in and it sees the drive but doesn't see the network adapter. Is there a specific brand of hub that will work as the manual says it should?
asked 3 years, 1 month ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
answered 3 years, 1 month ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Will the LG BD640 BR play DVD-R and DVD+R that I burned on my PC?

Category: I do not own this product
asked 3 years, 1 month ago
User Name:
Walter
New Jersey
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, this player will play DVD-R and DVD+R just fine.
answered 3 years, 1 month ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

WILL THIS PLAYER PLAY BRRip XviD MOVIES

Category: I do not own this product
asked 3 years, 3 months ago
User Name:
Anonymous
NEW YORK
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This player supports the following formats:
.avi, .mpg, .mpeg, .mkv, .mp4, .asf, .wmv, .m4v (DRM free)
answered 3 years, 3 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Amazon Prime Support

It is more a request than a question.
Please consider developing and including Amazon Prime video streaming service to NetCast.

By they way, thank you for having this customer QnA feature.

Thank You
asked 3 years, 1 month ago
User Name:
Rockus
Iowa, USA
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The addition of features is only available if the content producers develop and release such an update to these players. The hardware manufacturer does not write software for the addition of such features. Any updates would be sent directly to the player. In order to obtain all the online features, including Amazon Instant Video, that are available on our Smart TVs, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....
answered 3 years, 1 month ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Will this model play DVD+R discs

Category: I do not own this product
asked 3 years, 3 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, this player supports DVD+R discs.
answered 3 years, 3 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

What player supports amazon video?

Category: I do not own this product
Interested in: Specifications
asked 3 years, 3 months ago
User Name:
David
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The players labeled 'Smart TV' support Amazon VOD.
answered 3 years, 2 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Does this blueray player have ethernet hookup?

Category: I do not own this product
asked 3 years, 3 months ago
User Name:
jes
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, you can connect an ethernet cable to this player.
answered 3 years, 3 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

I,d like to add a surround sound system to my BD640 player at an affordable price,what would you reccomend?

asked 3 years, 3 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in our products. The recommended model would depend upon your requirements and preferences. The first recommendation would likely be the LSB316, as most of the other available systems have a BluRay player built into them. This unit is a Sound Bar with a Bluetooth-enabled subwoofer to which the player can connect directly, should you so choose. This and other models can be found on our website at http://www.lg.com/us/tv-audio-video....
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

it will not go to full screen on 16:9 stuck in 4:3 letter box, this is a new unit

asked 3 years, 3 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Even if you change the value of the [TV Aspect Ratio] option in On-Screen display, the [TV Aspect Ratio] option in the [Setup] menu is not changed. You can change the TV aspect ratio setting while playback. During playback, press INFO/DISPLAY to display the On-Screen display. Use the navigation arrows to select the [TV Aspect Ratio] option. Use the navigation arrows to select the desired setting. Press BACK to exit the On-Screen display.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Why doesn't YouTube service display my subscribed channels?

Additionally, after searching manually for a channel, why can't I see their playlists, but only see their videos? Even if I search for their playlists, I can't find them. Some channels have many many short videos, and its tedious to have to click one every minute or two.
 
Products related to my question
BD640
4.4 out of 5(34)
 
 
 
 
 
asked 3 years, 3 months ago
User Name:
UncleSim
Pittsburgh PA
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This service is provided by the content providers. Please visit the content provider’s web site for specific information on their service. Any question or request for service relating to the Content or Services should be made directly to the respective Content and Service Providers.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

why does my internet connection always have to be reset?

i did the set up for my blu-ray player with the wireless dongle and every time i shut it off then turn it back on, i've got to re-enter my internet connection info to reconnect. what am i doing wrong?
asked 3 years, 3 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There are different causes for such symptoms. Is the information that has to be re-entered related to the wireless Access Point, or is it simply a Security Code? We would like to assist in this matter to determine the exact cause. Please contact our Customer Interactive Center at 800-243-0000.
answered 3 years, 2 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Can I play Amazon Instant Video on my BD 640?

asked 3 years ago
User Name:
RonL
PA, USA
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The addition of features is only available if the content producers develop and release such an update to these players. The hardware manufacturer does not write software for the addition of such features. Any updates would be sent directly to the player. In order to obtain all the online features, including Amazon Instant Video, that are available on our Smart TV devices, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....
answered 3 years ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Why does my player keep dropping the activation for Netflix?

I keep having to activate Netflix on my BD 640. It's also losing connection to the internet, and I have to keep adding the wireless connection information. It seems to occur when I use music/videos from from USB, and then switch back to streamed internet content. It seems to get confused. Does anyone have advice? I know my connection is solid, as my computer is unaffected.
asked 3 years ago
User Name:
LGPro
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this player and the network connection. It is recommended to check the firmware version listed on the BD640. The latest firmware version listed on our website appears to be version BD5.663.00.C, which can be downloaded from http://www.lg.com/us/support-produc.... If this does not resolve the matter, then please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I get more storage space?

While trying to download new content using BD Live, (for the first time,) I got an error that there is not enough space on my device for the update. How can do I add space?
asked 3 years ago
User Name:
nuflygrl
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When using discs with BD Live features, a USB Flash Drive must be connected to the front USB port, on the player. The connection of such a device will provide the needed temporary storage space required for BD Live.
answered 3 years ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Why does software update fails after updating to BD5.663.00.C?

When I finish updating to the latest software BD5.663.00.00.C via my wireless connection it download and installed it , and it was working fine afterwards. But now after a couple of months, I went to check if there was an update via my wireless connection via the setting for software update, and now I get an error message that says check network connection and if impossible call customer service? So I checked my network connection. It was fine. I turned the BD player on and off. Then I re-entered my network settings, it reconnected fine, but the software update ability still does not work. What happened? It was working fine before. Right now it has Driver H08LGN0905, and SW Version BD5.663.00.00.C but now is unable to check for updates via wireless connection. Why?
asked 3 years ago
User Name:
Reversemidatouch
United States
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is unknown why you have received this particular error message. According to the information on our website, there is currently no new firmware update available. The latest update is still BD5.663.00.C. If this problem persists, when a new update is listed at http://www.lg.com/us/support-produc..., then the unit may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

can we purchase a controller that would enhance play of online games?

asked 3 years, 3 months ago
User Name:
bc
Minnesota
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; we do not have any other controllers available that are compatible with this BluRay player, other than that which was provided with it.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I fix stuttering while watching Blu-Ray movies?

I've just bought this unit. First thing i did was update the unit with the latest firmware. I've noticed stuttering in Pearl Harbor and Stealth movies. I only have 4 movies so far. The disc are free of any smugged fingerprints and scratches. Also tried hard reset too.
 
Products related to my question
BD640
4.4 out of 5(34)
 
 
 
 
 
asked 3 years, 3 months ago
User Name:
Ron
Dunlap , Tennessee
on BD640
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
If the drive is clean, the discs are clean, and the firmware has been updated to the latest version, then there should be no stutter effect with these discs. This player may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper warranty service arrangements.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I fix a problem with stuttering in movies?

I'v just bought this unit,and the first thing I did was update to the latest version. I've tried a hard reset. The discs are free of fingerprints and scratches. I only have 4 movies and 2 had some stuttering ,some in Stealth, and more stuttering in Pearl Harbor.
Thanks ...
 
Products related to my question
BD640
4.4 out of 5(34)
 
 
 
 
 
asked 3 years, 3 months ago
User Name:
Ron
Dunlap , Tennessee
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the drive is clean, the discs are clean, and the firmware has been updated to the latest version, then there should be no stutter effect with these discs. This player may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper warranty service arrangements.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

do I have to buy a router if dvd player is not close to computer for internet hook up?

asked 3 years, 2 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A wireless adaptor has been provided with this BluRay player. If you have the capability of connecting this player wirelessly without a router, then none will be needed. However, the most common connection, for wireless access, does utilize a compatible IEEE 802.11n certified WiFi network and router.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

connect to other devices on network

asked 3 years, 2 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; this player has not been designed to communicate with other devices on the network. The network capabilities are for use of the NetCast features, such as NetFlix, YouTube, Vudu, and CinemaNow, as well as the BD Live functionality.
answered 3 years, 2 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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