Looking for Answers about LG Electronics BD640?

This player has already been designed to read REGION 1 and REGION ALL (0) discs. However, due to licensing restrictions in place by the FCC and the MPAA, it will not be possible to advise on the possibility of unlocking the player to play discs from each region.

This player has the capability of connecting to a network by a LAN cable or by using a wireless LAN adaptor. Use one of these methods to connect to your network router. The wireless connection will be compatible with an IEEE 802.11n 2.4 GHz band wireless access point. For additional assistance or clarification, please contact our Customer Interactive Center at 800-243-0000.

No, there is currently no software developed that will allow this player to display a 3D movie. Such software will not be developed for this unit because its designed hardware would not be able to support such a feature.

The BD640 does not have access to HULU.

I apologize for the confusing information you have received. According to the owner’s manual, on this device, it is possible to use a USB Hub for the BD640. However, not every device that is connected to such a Hub will be compatible. Page 24 of the owners manual states “If you use a USB extension cable, USB HUB, or USB Multi-reader, the USB device may not be recognized.” The following pages mention some uses where a USB Hub would be needed; such as accessing BD Live content when you are using the wireless LAN adaptor. We cannot guarantee the operation of your SD Card Reader.

As it turns out, this unit does not support PAL.

According to the owner’s manual for this device, if you use a USB extension cable, USB Hub, or USB Multi-Reader, the USB device may not be recognized. Some USB devices may not work with this unit.

This player should not have to be reset each time it powers down and restarts. It seems that there may be something wrong in the portion that retains its data, but it is difficult to tell specifics without having the unit inspected. It is recommended to contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.

I apologize, but at this time we have no information on the addition of this feature to the NetCast players. The addition of features is only available if the content producers develop and release such an update to these players. Any updates would be sent directly to the player. In order to obtain all the online features that are available on our Smart TVs, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....

I apologize, but no, Pandora has not been made available for the BD640. We have no indication if this feature will be added to a standard BluRay/DVD player.

This is often the case with many disc producers. You might try pressing STOP two times, and then press DISC MENU. This may resolve the matter for you. Otherwise, this may simply be a limitation imposed by the movie manufacturers.

You can access Pandora, Hulu Plus, and other apps with a Smart TV blu-ray player.

This BluRay player has not been released for use with Amazon videos. This feature is not included in the original NetCast options advertised. Available applications are Netflix, Vudu, YouTube, and Roxio CinemaNow.

Has your player been connected to your home computer network? This is necessary to obtain the firmware updates. Access the OTHERS menu on the player. Scroll down to SOFTWARE. You can update the software by connecting the unit directly to the software update server, using the UPDATE option. If additional assistance is needed, please contact our Customer Interactive Center at 800-243-0000 in order to troubleshoot this matter.

I understand that the modem allows for wireless connection. It is recommended to connect the player to the modem directly, using a standard LAN cable. It is also recommended to check the IP address settings listed in the player’s menu. If these are all set properly and the unit still cannot connect, even with a wired connection, then it will be recommended to contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.

According to page 10 of your owner’s manual, it does not appear that .ifo is a compatible file format.

At this time, we do not have any players that can access subtitles from Netflix. This is related to the interface software provided by Netflix. Netflix is working on an update to their software, but we cannot guarantee that these units will be able to support subtitles.

We appreciate your interest in the operation of this BluRay player. According to our information, the password setup for WPA is a 64-bit standard. We would be interested to find where the 32-character limit has been stated or implied. Please contact our Customer Interactive Center at 800-243-0000 should you have additional questions regarding this matter.

Yes, this blu-ray player supports DL blu-ray discs.

Access the NETWORK menu of the player. Select the CONNECTION STATUS option. This should provide you with information relating to the MAC address, the IP Address, Subnet Mask, and other related data.