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Customer questions and answers for
BD640

Network Blu-ray Disc™ Player with Wireless Connectivity
Customer questions and answers:
155 Questions
 | 
162 Answers
Overall rating:
4.353 out of 5
4.4
out of
5
(34 Reviews)34

Customer questions and answers for LG Electronics BD640

Question

can we purchase a controller that would enhance play of online games?

asked 3 years ago
User Name:
bc
Minnesota
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; we do not have any other controllers available that are compatible with this BluRay player, other than that which was provided with it.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

I am able to connect my LG BD640 player to the LAN wirelessly but am unable to connect to the internet.

I have already tried setting up a new DMZ server and that hasn't worked. What else can I try?
asked 3 years ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with the connections on this device. It sounds as if there may be some setting problem or other with this player. Please contact our Customer Interactive Center at 800-243-0000 for troubleshooting of this matter.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I fix stuttering while watching Blu-Ray movies?

I've just bought this unit. First thing i did was update the unit with the latest firmware. I've noticed stuttering in Pearl Harbor and Stealth movies. I only have 4 movies so far. The disc are free of any smugged fingerprints and scratches. Also tried hard reset too.
 
Products related to my question
BD640
4.4 out of 5(34)
 
 
 
 
 
asked 3 years ago
User Name:
Ron
Dunlap , Tennessee
on BD640
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
If the drive is clean, the discs are clean, and the firmware has been updated to the latest version, then there should be no stutter effect with these discs. This player may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper warranty service arrangements.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I fix a problem with stuttering in movies?

I'v just bought this unit,and the first thing I did was update to the latest version. I've tried a hard reset. The discs are free of fingerprints and scratches. I only have 4 movies and 2 had some stuttering ,some in Stealth, and more stuttering in Pearl Harbor.
Thanks ...
 
Products related to my question
BD640
4.4 out of 5(34)
 
 
 
 
 
asked 3 years ago
User Name:
Ron
Dunlap , Tennessee
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the drive is clean, the discs are clean, and the firmware has been updated to the latest version, then there should be no stutter effect with these discs. This player may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper warranty service arrangements.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

do I have to buy a router if dvd player is not close to computer for internet hook up?

asked 3 years ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
A wireless adaptor has been provided with this BluRay player. If you have the capability of connecting this player wirelessly without a router, then none will be needed. However, the most common connection, for wireless access, does utilize a compatible IEEE 802.11n certified WiFi network and router.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

connect to other devices on network

asked 3 years ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; this player has not been designed to communicate with other devices on the network. The network capabilities are for use of the NetCast features, such as NetFlix, YouTube, Vudu, and CinemaNow, as well as the BD Live functionality.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

how do I set up my wireless adapter

I am having problems connecting my wireless adapter and need directions on which password to enter
asked 3 years ago
User Name:
Jim
Illinois
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
What is the model number of the wireless adaptor that you have? This player is only compatible with the PW-DN427 LAN adaptor. It will only be compatible with a 802.11n wireless router, on a 2.4 GHz band. If your access point is any different frequency, then this will not be compatible. If these are not the case, and you continue to have trouble, please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

error code: internet access failed.

BD640, when hooking up wireless, I type in the password, and it checks for access. The error code: internet access failed.
asked 3 years ago
User Name:
Bill
Three Lakes, WI
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced in this matter. In order to provide assistance in this matter, we would need to know about the setup of your network and this player. Please contact our Customer Interactive Center at 800-243-0000.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I access Pandora Radio from this Blue Ray player, if so, how?

I have the LG BD640
asked 3 years ago
User Name:
Mike
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; the Pandora service, being a radio application. Since this is a BluRay player only, it has no speakers. This particular feature comes on our Home Theater Systems, as they have speakers to use with the radio.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

regular discs no longer play on my bluray. they just spin and the player reads "check disc". the player will only play bluray discs. getting frustrate

asked 3 years ago
User Name:
ekim
Utica NY
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the difficulty you have experienced with this player. It is recommended to run a lens cleaner disc through this player, to see if this might resolve the issue. If it does not, then the player may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

WHat is included in Netcast?

I only have Netflix and YouTube, but you mention others (like Vudu).
 
Products related to my question
BD640
4.4 out of 5(34)
 
 
 
 
 
asked 2 years, 11 months ago
User Name:
Leoq
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
According to the specifications for this BD640, the NetCast Entertainment Access should supply NetFlix, Vudu, CinemaNow, and YouTube. The software may need to be updated to obtain full service on this device. However, specifications are subject to change at any time without advanced notification. Please contact our Customer Interactive Center at 800-243-0000 for any additional information in this matter.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can LG BD640 with Wi Fi Network Adaptor be connected to Pandora?

Category: I do not own this product
Interested in: Specifications
asked 2 years, 11 months ago
User Name:
Bob L
NY
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, Pandora is available in the Internet Entertainment Access suite on the BD640.
answered 2 years, 11 months ago
User Name:
LGJoel
-1point
0out of 1found this answer helpful.
Question

Every time I turn off my BD640 and turn it back on, it seems to lose its ability to connect to the internet. Why is that?

I enabled a DMZ host on my WRT54G router and set the BD640 to 192.168.1.54, then put that IP address in the router's DMZ field. My BD640's connection settings have 192.168.1.54 for IP address, 255.255.255.0 for subnet mask, and 192.168.1.1 in the Gateway, Primary DNS Server, and Secondary Server areas. I turn on the unit, go into setting, enter my password for the router, then just hit ok for the connection settings and it works, so I can watch Netflix; after a I turn it off and turn it on later (5 minutes later or several hours later, have tried it both ways) it doesn't want to work, so I go enter the password and change no connection settings, and then it works until I turn it off again.
asked 2 years, 11 months ago
User Name:
justin
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this matter. Is this BluRay player connected by a wired or wireless network connection? Is the Wireless LAN Adaptor being used, and if so, is it the device that came with the TV? Please contact our Customer Interactive Center at 800-243-0000 for additional assistance in this matter.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

why does it freeze when i put the dvd in?

as soon as i put the dvd in it runs for a few seconds then it quits and freezes, until i unplug it, but after i press play it happens again and again
asked 2 years, 11 months ago
User Name:
kris
california
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this player. It is recommended to run a lens cleaner through this player, and then test it again. If this does not resolve the matter, then the unit may require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

can I add youtube?

Can I connect to YouTube?
Can I download YouTube Videos?
asked 2 years, 11 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this BluRay player. The access to YouTube is already a feature of this device. It should be located in the NETCAST menu of the HOME screen.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

my dvd door does not open the little rubber band has broken i need new one

asked 2 years, 11 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491. The part number for this belt is 4400R-0010A.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What is an Internet Entertaiment Access Suite?

I have a BD640, want Pandora
asked 2 years, 11 months ago
User Name:
Don
New Hampshire
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The Internet Entertainment Access Suite is what we called NetCast on our 2010 product line. Pandora is not an option that was available on this model. The available features are NetFlix, Vudu, CinemaNow, and YouTube.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Is there an up date to get Pandora on the LG BD640

asked 2 years, 11 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but no; Pandora is not an option that was available on this model. The available features are NetFlix, Vudu, CinemaNow, and YouTube.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Will LG BD Players Support Closed Captioning for Netflix?

I have 2 LG BD Players and both of them currently do not support Closed Captioning for Netflix. Its fine in the day time but in the evening and night time, would like to watch with low volume and closed captioning but that option is not available. BD530 and BD590
asked 2 years, 11 months ago
User Name:
vc
Michigan, USA
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
At this time, we do not have any players that can access subtitles from Netflix. This is related to the interface software provided by Netflix. Netflix is working on an update to their software, but we cannot guarantee that these units will be able to support subtitles.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I Download Driver for wifi PW-DN427?

asked 2 years, 11 months ago
User Name:
jer915
Lansing MI
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but there are no drivers available for download for this Wi-Fi adaptor. It is designed for operations only with the LG BluRay player with which it was distributed.
answered 2 years, 11 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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