Looking for Answers about LG Electronics BD640?

When using discs with BD Live features, a USB Flash Drive must be connected to the front USB port, on the player. The connection of such a device will provide the needed temporary storage space required for BD Live.

The BD640 does not have access to HULU.

We regret the inconvenience you have experienced with this player and the network connection. It is recommended to check the firmware version listed on the BD640. The latest firmware version listed on our website appears to be version BD5.663.00.C, which can be downloaded from http://www.lg.com/us/support-produc.... If this does not resolve the matter, then please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.

The addition of features is only available if the content producers develop and release such an update to these players. The hardware manufacturer does not write software for the addition of such features. Any updates would be sent directly to the player. In order to obtain all the online features, including Amazon Instant Video, that are available on our Smart TV devices, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....

This player has the capability of connecting to a network by a LAN cable or by using a wireless LAN adaptor. Use one of these methods to connect to your network router. The wireless connection will be compatible with an IEEE 802.11n 2.4 GHz band wireless access point. For additional assistance or clarification, please contact our Customer Interactive Center at 800-243-0000.

This player has already been designed to read REGION 1 and REGION ALL (0) discs. However, due to licensing restrictions in place by the FCC and the MPAA, it will not be possible to advise on the possibility of unlocking the player to play discs from each region.

The addition of features is only available if the content producers develop and release such an update to these players. The hardware manufacturer does not write software for the addition of such features. Any updates would be sent directly to the player. In order to obtain all the online features, including Amazon Instant Video, that are available on our Smart TVs, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....

We regret the difficulty you have experienced with this BluRay player. Some additional information will be necessary in order to determine if there is a problem with the player, or if there is simply some setting or detail that is hindering the operation of the player. Please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.

We regret the inconvenience you have experienced with these devices. Additional information will be needed in order to determine the cause of this situation. We will need to know about the television being used, as well as what wires and connections are being used between the TV and the BluRay player. Please contact our Customer Interactive Center at 800-243-0000 for additional assistance in this matter.

Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.

If the movie/stream does not offer closed captioning then no, it will not be able to use the closed captioning feature.

When connecting the digital audio connection, you will need to activate the player’s digital output. This is done with the HDMI / DIGITAL OUTPUT settings in the AUDIO menu. The option to choose can vary depending upon the formatting of the disc.

Yes, this player will play DVD-R and DVD+R just fine.

The NO SIGNAL message will be displayed on the TV at any time that TV is set to the wrong INPUT setting (ex. HDMI2 when the player is on HDMI1) or if the player is turned off and not sending a signal to the TV. If all settings are correct, and the player is active, then the unit may require service. Please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting in this matter.

We regret the difficulty you have experienced with this device. In order to determine the cause of this situation, we would need to troubleshoot the matter with you further. Please contact our Customer Interactive Center at 800-243-0000.

We regret the trouble you have experienced with this BluRay player. A firmware update is currently available on our website that may assist in this matter. The update can be downloaded from http://www.lg.com/us/support/produc.... If this does not resolve the matter, then the unit will likely require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.

If the network connection has been properly established, and is active on some features, but not on others, then it is likely that there is a configuration that is stopping the connection. We would like to troubleshoot this matter with you. Please contact our Customer Interactive Center at 800-243-0000 that we might assist with this situation.

I apologize, but there are no drivers available for download for this Wi-Fi adaptor. It is designed for operations only with the LG BluRay player with which it was distributed.

At this time, we do not have any players that can access subtitles from Netflix. This is related to the interface software provided by Netflix. Netflix is working on an update to their software, but we cannot guarantee that these units will be able to support subtitles.

We appreciate your interest in this BluRay player. There are no known plans to add Pandora to our NetCast products. However, this feature should be available through the ST600 Smart TV Upgrader. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....