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Customer questions and answers for
BD640

Network Blu-ray Disc™ Player with Wireless Connectivity
Customer questions and answers:
155 Questions
 | 
162 Answers
Overall rating:
3.672 out of 5
3.7
out of
5
(64 Reviews)64

Customer questions and answers for LG Electronics BD640

Question

Does the BD640 see 5 Ghz or 2.4 Ghz only?

asked 2 years, 5 months ago
User Name:
exhack
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This player is equipped with an IEEE802.11n (2.4GHz band only) wireless module, which also supports the 802.11b/g standards.
answered 2 years, 5 months ago
User Name:
NeilE
+1point
1out of 1found this answer helpful.
Question

WIFI DONGLE ?

Why can't I use a USB Hub on my player? To use the WIFI dongle and a SD Card Reader ? I know one of LG's tech support on the telephone said I couldn't please explain to me why ? And can I use other WIFI Dongles that are made by LG with more features than the Dongle I have now? BD 640 is the player I have.
asked 2 years, 5 months ago
User Name:
unitederaworldorder
Monroe, NC
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize for the confusing information you have received. According to the owner’s manual, on this device, it is possible to use a USB Hub for the BD640. However, not every device that is connected to such a Hub will be compatible. Page 24 of the owners manual states “If you use a USB extension cable, USB HUB, or USB Multi-reader, the USB device may not be recognized.” The following pages mention some uses where a USB Hub would be needed; such as accessing BD Live content when you are using the wireless LAN adaptor. We cannot guarantee the operation of your SD Card Reader.
answered 2 years, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

How do I get more storage space?

While trying to download new content using BD Live, (for the first time,) I got an error that there is not enough space on my device for the update. How can do I add space?
asked 2 years, 5 months ago
User Name:
nuflygrl
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When using discs with BD Live features, a USB Flash Drive must be connected to the front USB port, on the player. The connection of such a device will provide the needed temporary storage space required for BD Live.
answered 2 years, 5 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

is the BD640 compatible with HULU, how do I set it up?

asked 2 years, 5 months ago
User Name:
donna
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The BD640 does not have access to HULU.
answered 2 years, 5 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Why does my player keep dropping the activation for Netflix?

I keep having to activate Netflix on my BD 640. It's also losing connection to the internet, and I have to keep adding the wireless connection information. It seems to occur when I use music/videos from from USB, and then switch back to streamed internet content. It seems to get confused. Does anyone have advice? I know my connection is solid, as my computer is unaffected.
asked 2 years, 5 months ago
User Name:
LGPro
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with this player and the network connection. It is recommended to check the firmware version listed on the BD640. The latest firmware version listed on our website appears to be version BD5.663.00.C, which can be downloaded from http://www.lg.com/us/support-produc.... If this does not resolve the matter, then please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.
answered 2 years, 5 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I play Amazon Instant Video on my BD 640?

asked 2 years, 5 months ago
User Name:
RonL
PA, USA
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The addition of features is only available if the content producers develop and release such an update to these players. The hardware manufacturer does not write software for the addition of such features. Any updates would be sent directly to the player. In order to obtain all the online features, including Amazon Instant Video, that are available on our Smart TV devices, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....
answered 2 years, 5 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

How do I connect to Mezzmo media server?

I just purchased the LG BD640
asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This player has the capability of connecting to a network by a LAN cable or by using a wireless LAN adaptor. Use one of these methods to connect to your network router. The wireless connection will be compatible with an IEEE 802.11n 2.4 GHz band wireless access point. For additional assistance or clarification, please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

how do I change the regional code to all

asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This player has already been designed to read REGION 1 and REGION ALL (0) discs. However, due to licensing restrictions in place by the FCC and the MPAA, it will not be possible to advise on the possibility of unlocking the player to play discs from each region.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Amazon Prime Support

It is more a request than a question.
Please consider developing and including Amazon Prime video streaming service to NetCast.

By they way, thank you for having this customer QnA feature.

Thank You
asked 2 years, 6 months ago
User Name:
Rockus
Iowa, USA
on BD640
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The addition of features is only available if the content producers develop and release such an update to these players. The hardware manufacturer does not write software for the addition of such features. Any updates would be sent directly to the player. In order to obtain all the online features, including Amazon Instant Video, that are available on our Smart TVs, without having to obtain an entirely new TV or player, it is recommended to obtain the Smart TV Upgrader, model ST600 which will allow the Smart TV features which are available through the LG Apps Store. Information about this device can be viewed on our website at http://www.lg.com/us/tv-audio-video....
answered 2 years, 6 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Just set up Bd 640 received as Christmas present. Won't play Blu ray disc but does play reg dvd disc. What are we doing wring Says error everytime

asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the difficulty you have experienced with this BluRay player. Some additional information will be necessary in order to determine if there is a problem with the player, or if there is simply some setting or detail that is hindering the operation of the player. Please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting.
answered 2 years, 6 months ago
User Name:
NeilE
-2points
0out of 2found this answer helpful.
Question

Why can't I get above 480p when I have 1080p set? What good is blu ray at 480?

asked 2 years, 6 months ago
User Name:
Vin
Florida
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the inconvenience you have experienced with these devices. Additional information will be needed in order to determine the cause of this situation. We will need to know about the television being used, as well as what wires and connections are being used between the TV and the BluRay player. Please contact our Customer Interactive Center at 800-243-0000 for additional assistance in this matter.
answered 2 years, 6 months ago
User Name:
NeilE
-1point
0out of 1found this answer helpful.
Question

Which USB hub works with the BD640?

I have managed to get the wireless working through the dongle but to use BD Live it says I need to use a USB hub to connect both the wireless dongle and a USB drive for storage. I have tried a couple of different USB hubs with the dongle and flash drive plugged in and it sees the drive but doesn't see the network adapter. Is there a specific brand of hub that will work as the manual says it should?
asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Our offices, in the United States, do not have product information for Canada. In order to obtain such information, it is recommended to check our subsidiary’s website, at http://www.lg.com/ca_en/index.jsp. You may also contact our Canada offices at 1-888-542-2623.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

is the player close captions capable on netflix, etc

if movie does not come with close captions option.
Category: I do not own this product
asked 2 years, 6 months ago
User Name:
eric239
ny
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the movie/stream does not offer closed captioning then no, it will not be able to use the closed captioning feature.
answered 2 years, 6 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Hdmi audio and Coax audio

I have my BD640c hooked up to my projector with a hdmi to dvi connector and for sound I need to use the coaxial audio connection. I do not get sound when playing discs or files? What is the process I need to follow to fix this problem?
 
Products related to my question
BD640
4.4 out of 5(33)
 
 
 
 
 
asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When connecting the digital audio connection, you will need to activate the player’s digital output. This is done with the HDMI / DIGITAL OUTPUT settings in the AUDIO menu. The option to choose can vary depending upon the formatting of the disc.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Will the LG BD640 BR play DVD-R and DVD+R that I burned on my PC?

Category: I do not own this product
asked 2 years, 6 months ago
User Name:
Walter
New Jersey
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Yes, this player will play DVD-R and DVD+R just fine.
answered 2 years, 6 months ago
User Name:
LGJoel
0points
0out of 0found this answer helpful.
Question

Our 42LV5500 can't connect with the BD640 player.

Checked the HMDI cables, used simple link but still no signal problem. What's wrong?
asked 2 years, 6 months ago
User Name:
NoVideo
New Jersey
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The NO SIGNAL message will be displayed on the TV at any time that TV is set to the wrong INPUT setting (ex. HDMI2 when the player is on HDMI1) or if the player is turned off and not sending a signal to the TV. If all settings are correct, and the player is active, then the unit may require service. Please contact our Customer Interactive Center at 800-243-0000 for additional troubleshooting in this matter.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

My usb dongle led light is lit but the player does not recognize it when in connection settings. How do I fix this?

asked 2 years, 6 months ago
User Name:
chance
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the difficulty you have experienced with this device. In order to determine the cause of this situation, we would need to troubleshoot the matter with you further. Please contact our Customer Interactive Center at 800-243-0000.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What Can I do when every DVD I try to play in device is coming up with No Disc?

Just recently every time I put a DVD in the device it is not reading it properly and says No Disc or freezes when it is at the screen where I can choose either Disc or USB. It doesn't let me select Disc option. And a No Disc Icon comes on in the left hand side of the t.v. Tried several different DVDs. And same thing happens.
asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We regret the trouble you have experienced with this BluRay player. A firmware update is currently available on our website that may assist in this matter. The update can be downloaded from http://www.lg.com/us/support/produc.... If this does not resolve the matter, then the unit will likely require service. Please contact our Customer Interactive Center at 800-243-0000 to make proper service arrangements.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

With this unit I am on line. I can access you tube videos but when I try to connect to Netflix it searches the titles and than says it can not connect

asked 2 years, 6 months ago
User Name:
Anonymous
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If the network connection has been properly established, and is active on some features, but not on others, then it is likely that there is a configuration that is stopping the connection. We would like to troubleshoot this matter with you. Please contact our Customer Interactive Center at 800-243-0000 that we might assist with this situation.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

Can I Download Driver for wifi PW-DN427?

asked 2 years, 6 months ago
User Name:
jer915
Lansing MI
on BD640
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I apologize, but there are no drivers available for download for this Wi-Fi adaptor. It is designed for operations only with the LG BluRay player with which it was distributed.
answered 2 years, 6 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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