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Customer questions and answers for
WM2688HWM

WM2688HWM
Customer questions and answers:
11 Questions
 | 
11 Answers
Overall rating:
3.667 out of 5
3.7
out of
5
(3 Reviews)3

Customer questions and answers for LG Electronics WM2688HWM

Question

How do I use powder detergent?

Gender: female
asked 3 years, 5 months ago
User Name:
parrot
florida
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
You should be able to simply remove the liquid detergent tray in the pull-out compartment and add the powder detergent there. Please refer to the owner's manual for specific instructions.
answered 3 years, 5 months ago
User Name:
LGAnswers
0points
0out of 0found this answer helpful.
Question

how do I cancel drain the washer

Washer did not drain and need to know how to cancel cycle
asked 3 years, 5 months ago
User Name:
Carla
Strongsville
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry to hear this. Please contact our customer support teams at www.LGusa.com/support for assistance.
answered 3 years, 5 months ago
User Name:
LGAnswers
0points
0out of 0found this answer helpful.
Question

Water draining down front of the machine...how do I fix it?

We have the extended storage drawer on the bottom of the machine. During a laundry run yesterday, we noticed a small, steady drip of water down the inside of the front. Is this a known problem with this type of machine? How do I get it fixed?
Gender: male
asked 3 years, 4 months ago
User Name:
Mac
Arizona
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We are sorry to hear you are experiencing a problem with your Lg Washing Machine. This is not a common problem. There may be several causes. Please contact a Customer Support Specialist at 800-243-0000 for trouble shooting tips and possible service.
answered 3 years, 4 months ago
User Name:
Stacey
0points
0out of 0found this answer helpful.
Question

cold water does not shut off, it continue running from the last rise/spin cycle, even when the machine turns off.

asked 3 years, 3 months ago
User Name:
Roger D.
Springfield, VA
on WM2688HWM
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Regrettably, your unit may require service. Please contact a Customer Support Specialist at 800-243-0000 for troubleshooting tips and service information.
Gender: female
answered 3 years, 3 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

Which stacking kit should I buy if I have this washer and the matching dryer?

I have the LG Tromm Steam washer and matching dryer (model # WM2688HWM). I'm wondering what stacking kit is compatible. Can you point me in the right direction?
asked 3 years, 2 months ago
User Name:
Anonymous
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
If space is at a premium, use the WSTK1 stacking kit to securely stack your LG front-loads washer and dryer. LG has many dealers that sell our innovative products. Please visit our website and click on the “Where to Buy” tab that will allow you to enter your zip code and find dealers in your area.
Gender: female
answered 3 years, 2 months ago
User Name:
AmandaB
0points
0out of 0found this answer helpful.
Question

Water remains in the fabric softner dispenser. What is the cause of the water not draining??????

Cleaned dispensing drawer and filter at the bottom of washer. I can't find any reason for the water to keep standing in the fabric softner dispenser.

Thanks for any comments.
asked 3 years ago
User Name:
Michael
Conroe, Texas
on WM2688HWM
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
According to page 11 of the product’s owner’s manual, it is normal for small amounts of water to remain in the dispenser compartments at the end of the cycle.
answered 3 years ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

We are moving soon. Where can I purchase shipping bolts/pins for this washer and our LG dryer model number DLE8377WM?

asked 3 years ago
User Name:
Rene
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To prevent internal damage during transport, the washer is equipped with 4 shipping bolts and plastic retainers. To prevent damage to internal components, the shipping bolts and retainers must be installed when transporting the washer. These bolts and retainers MUST be removed before operating the washer. Failure to remove shipping bolts and retainers may cause severe vibration and noise, which can lead to permanent damage to the washer. If the shipping bolts were not saved, all parts and accessories can be purchased through our parts distributors:

Encompass Parts 866-779-7906 http://www.encompassparts.com/lgconsumer
MCM Electronics 800-824-9491 http://www.mcmelectronics.com/lgparts
Andrews Electronics 800-274-4666 http://lge.andrewselectronics.com
Gender: female
answered 3 years ago
User Name:
Amanda
0points
0out of 0found this answer helpful.
Question

how do I get rid of dirt buildup in the washer?

I have cleaned the rubber rim and got a lot of the dirt but there seems to be more in the washer. How can I eliminate this dirt? It soils the clothes as I wash them.
asked 2 years, 10 months ago
User Name:
Marie
New York
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
To start the TUB CLEAN cycle, remove any clothing or items from the washer and close the door. Open the dispenser drawer and add liquid chlorine bleach to the bleach compartment. Do NOT add any detergent to the detergent compartments. Excessive suds may be produced and leak from the washer. Close the dispenser drawer slowly. Turn the power ON, and then press the EXTRA RINSE button for 3 seconds. The PREWASH option will be selected. Press the START/PAUSE button to start the cycle. After the cycle is complete, leave the door open to dry around the washer door opening, door seal, and door glass. Remove hard water deposits using only cleaners labeled as safe for washing machines.
answered 2 years, 10 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

can I change the door seal? mine is moldy and I can't clean it

asked 2 years, 9 months ago
User Name:
Moma Sue
Fairfield, CA
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Due to the possibility of a leak being caused by an improper installation of a door gasket, it is recommended to have a certified technician perform such a gasket replacement on this washing machine. To make service arrangements, you may either contact our Customer Interactive Center at 800-243-0000, or you can check our Repair Provider Lookup on our website, at http://www.lg.com/us/support/repair....
answered 2 years, 9 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What is the water factor and modified energy factor for the MR2688HWM?

asked 2 years, 7 months ago
User Name:
John
Portland, OR
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
We appreciate your interest in this product. According to the information found, relating to this product, the Modified Energy Factor is 2.65, and the Water Factor is 3.3. This information is found here: http://www.allianceforwaterefficien....
answered 2 years, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
Question

What is the compatible pedestal for this washer and dryer WM2688HWM & DLG8338WM

washer and dryer WM2688HWM & DLG8338WM
asked 2 years, 7 months ago
User Name:
katvaz
Menlo Park, US
on WM2688HWM
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WDP3W was designed for full compatibility with your washing machine and dryer. Unfortunately, it is no longer in production. The only pedestal currently available is the WDP4*. An adaptor kit will be required to make the units compatible. This kit is part number AAA30793428. Accessories can be obtained through our parts distributor, MCM Electronics. Their contact number, for placing orders, is 800-824-9491.
answered 2 years, 7 months ago
User Name:
NeilE
0points
0out of 0found this answer helpful.
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