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Customer questions and answers for
WM0642HW

A premium electronic control-panel with Dial-A-Cycle™ allows you to set your front-load washer and go. LG SenseClean™ technology customizes wash cycles based on the size and weight of each load, so every garment gets the treatment it requires. (Capacity: 4.0 cu. ft.)
Customer questions and answers:
36 Questions
 | 
36 Answers
Overall rating:
4.676 out of 5
4.7
out of
5
(111 Reviews)103

Customer questions and answers for LG Electronics WM0642HW

Question

the machine is starting to smell;how do you take the smell away?

asked 3 years, 7 months ago
User Name:
Anonymous
New Mexico
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I am sorry to hear that you are experiencing a possible issue with your LG product. There are various factors that can contribute to this. Please contact a Product Specialist at 1-800-243-0000 for detailed troubleshooting.
answered 3 years, 7 months ago
User Name:
Anonymous
0points
2out of 4found this answer helpful.
Question

My LG WM0642HW flashes LE and will not spin.

asked 3 years, 4 months ago
User Name:
Anonymous
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
In new installations, the code can appear simply due to a miscommunication between the control board and the motor. In that instance, the unit will simply need to be reset, much like rebooting a computer. Unplug unit, press and hold start/pause button for 5 seconds, plug unit in and test with a Rinse/Spin cycle.

Gentle wash cycles, such as Perm Press, Delicates, Hand Wash, and Wool/Silk should only be used for smaller loads. Because these cycles are more gentle in tumbling and spinning, putting too much in the drum can register an issue with the motor. Remove items such as towels and large sheets, reset unit and test with a Rinse/Spin cycle.

Single bulky items (comforters) or extremely large loads can add extra weight to the drum which stresses the motor. Remove some clothing and restart. If it doesn‟t work, unplug unit for 30 minutes to allow motor to cool down. Then restart the cycle.

Oversudsing is the main cause of LE error codes. Using non-HE detergents or too much detergent will cause stress on the motor. Oversudsing can also cause leaking and odor. Follow the steps below to resolve an LE error code caused by oversudsing
Gender: male
answered 3 years, 4 months ago
User Name:
LGcustomeradvocate1
Customeradvocate1
+2points
2out of 2found this answer helpful.
Question

What pedestal goes with WM0642HW

I purchased a washer (WM0642HW) and a gas dryer (DLG0452W) and need to obtain the matching white pedestals. Are they still available? We were told that we did not need them, but without the base, the washer and dryer are not stabile.
Category: I do not own this product
Interested in: Where to buy
asked 3 years, 2 months ago
User Name:
Jacqui
Hyannis, MA
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
WDP4W - LG Pedestal in White
 
Products related to my answer
 
 
 
 
answered 3 years ago
User Name:
Nadine
+1point
1out of 1found this answer helpful.
Question

How long is the TUB CLEAN cycle?

Front load washing machine, model # WM0642H
asked 3 years ago
User Name:
Bonnie
Floirda
on WM0642HW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
TUB CLEAN
A buildup of detergent residue can occur in the wash tub over time and can lead to a mildewy or musty smell. The TUB CLEAN cycle is specially designed to remove this buildup. Press and hold the EXTRA RINSE button for 3 seconds to activate this cycle. Add liquid chlorine bleach to the bleach compartment. After the cycle has ended, open the door and allow the drum interior to dry completely.
NOTE: Do NOT use this cycle with clothes,
and do NOT add detergent or fabric softener.
NOTE: If you use the TUB CLEAN cycle on a
monthly basis, the wash drum will be kept clean.

As it turns out, the length of this cycle is not stated in the manual.
answered 3 years ago
User Name:
Nadine
0points
1out of 2found this answer helpful.
Question

Is this washer electric or gas?

asked 3 years, 9 months ago
User Name:
Anonymous
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
All washers are electric. There is no gas hook-up for washers.
answered 3 years, 9 months ago
User Name:
LGAnswers
0points
0out of 0found this answer helpful.
Question

Getting UE Unbalanced Load

How do I program to do another spin,that will not add water
Gender: male
asked 3 years, 8 months ago
User Name:
Michael
Harwood Heights,IL
on WM0642HW
-4points
0out of 4found this question helpful.
1 answer
Answers
answer 1
Please contact our customer support teams at www.LGusa.com/support for assistance.
answered 3 years, 7 months ago
User Name:
LGAnswers
-1point
0out of 1found this answer helpful.
Question

Controls are stuck in one setting

The electric controls are stuck and they cannot be changed to another setting
Gender: male
asked 3 years, 8 months ago
User Name:
Doug
Lakeport,ca.
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Sorry to hear this. Please contact our customer support teams at www.LGusa.com/support for assistance.
answered 3 years, 7 months ago
User Name:
LGAnswers
0points
0out of 0found this answer helpful.
Question

What does it mean when the panel flashes "OE"

The washing machine stops toward the end of it's cycle and it flashes "0E" . the washer is still filled with water and doesn't complete it cycle. How can I fix this?
Gender: male
asked 3 years, 8 months ago
User Name:
Roman
Whittier
on WM0642HW
-1point
0out of 1found this question helpful.
1 answer
Answers
answer 1
Please contact our customer support teams at www.LGusa.com/support for assistance.
answered 3 years, 7 months ago
User Name:
LGAnswers
-1point
0out of 1found this answer helpful.
Question

Is it energy star?

Was this eligible for a tax credit?
Gender: female
asked 3 years, 7 months ago
User Name:
Karen
Kauai
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
This model was energy star rated. please visit www.energystar.gov for the complete list of tax credit eligible units.
answered 3 years, 7 months ago
User Name:
ErikaB
0points
0out of 0found this answer helpful.
Question

Is the pedestal for WM0642WH still available

Gender: male
asked 3 years, 7 months ago
User Name:
David
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
When the WM0642WH was released it was advertised with the WDP2W pedestal. Unfortunately that pedestal is not being manufactured any longer. The pedestal that is available now is the WDP3W which will work on your unit. This pedestal is taller than the other. The dimensions are 27” x 13 3/5” x 28 2/5”. Please visit our website and click on the “Where to Buy” tab that will allow you to enter your zip code and find dealers in your area.
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy6
0points
0out of 0found this answer helpful.
Question

My washing machine fills with water when I leave it set.

Gender: female
asked 3 years, 7 months ago
User Name:
Anonymous
Kansas
on WM0642HW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
I am sorry to hear you are experiencing an issue with your machine. Unfortunately your unit will need service. Please turn off the water to your machine and contact a Product Specialist at 1-800-243-0000 to locate an authorized servicer in your area.
answered 3 years, 7 months ago
User Name:
Anonymous
0points
0out of 0found this answer helpful.
Question

LG Washer #WM0642HW -inside the rear control panel, the hot water inlet port is leaking.

LG Washer#WM0642HW - inside the rear control panel the hot water inlet has some sort of electrical control valve. the water is leaking around and out the top of the cylindrical tube control. Markings on valve are: USEONG (5F); General Purpose: IV - 11S - 16; C110 - 120V - 60HZ.
Can I order this part or can you tell me where to get this?
Thanks!
Gender: male
asked 3 years, 6 months ago
User Name:
K
Nashville, Tn
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
I am sorry to hear you are experiencing an issue with your product. If you need repair you may contact LG Customer Service at 1-800-243-0000 to locate a servicer in your area. If you would like to purchase parts then you may contact one of LG's part distributors. They are listed below:
http://www.vancebaldwin.com/lgconsumer Vance Baldwin/Encompass at 1-800-432-8542
http://www.mcmelectronics.com/lgparts MCM Electronics at 1-800-824-9491
http://lge.andrewselectronics.com Andrews Electronics at 1-800-274-4666
answered 3 years, 6 months ago
User Name:
Anonymous
0points
0out of 0found this answer helpful.
Question

Mold forms around the door seal. How can that be prevented?

asked 3 years, 6 months ago
User Name:
Pete
Midlothian, VA
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
It is not necessary to wipe the gasket dry after every wash load. However, when laundry is finished for the day, wipe down the door and gasket. Water left in the gasket at the end of the cycle is normal, but if not wiped out, this water stagnates and begins to smell. If the gasket is not being wiped out, mildew buildup can occur. If a mildew buildup is present, the gasket will need to be cleaned. Use a mixture of ¾ cup of bleach with 3.78 liters of hot water. Always use the bleach and water mixture. Straight bleach can cause damage to the gasket.
Gender: male
answered 3 years, 6 months ago
User Name:
LGcustomeradvocate1
Customeradvocate1
0points
0out of 0found this answer helpful.
Question

Can you set the washer to just spin?

We had some water in our basement and have a bunch of towels we would like to spin the water out of.
Gender: male
asked 3 years, 6 months ago
User Name:
JR
green bay, wi
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
The WM2240CW has a Drain + Spin feature that will allow you to drain excess water.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy
-3points
0out of 3found this answer helpful.
Question

My power button doesn't respond.

I have an LG wm0642hw. I pressed the power button. The lights flashed and then went out. I have checked my circuit breaker, the connection to my outlet, the power to the outlet, and the water supply. Still no power.
asked 3 years, 6 months ago
User Name:
shirlpal
Tucson, AZ
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Regrettably, your unit may require service. Please contact a Customer Support Specialist at 800-243-0000 for troubleshooting tips and service information.
Gender: female
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

Has there been a recall on this product?

My WM0642HW frequently creates a terrific racket as the normal load gets out of balance and the drum wobbles. The machine is balanced precisely using the adjusting feet.
asked 3 years, 6 months ago
User Name:
Roger
Yacolt, Washington
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
There is not a recall on your washer. If the unit is level and the floor that it is on is structurally sturdy, your unit may require service. Please contact a Customer Support Specialist at 800-243-0000 for troubleshooting tips and service information.
Gender: female
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy
0points
0out of 0found this answer helpful.
Question

How can I use this washer on a GFCI circuit?

Whenever the motor reverses during any cycle, the GFCI breaker trips.
asked 3 years, 6 months ago
User Name:
Anonymous
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Generally speaking, most appliances recommend they be placed upon a dedicated circuit; that is, a single outlet circuit which powers only that appliance and has no additional outlets or branch circuits. GFIs detect very low currents comparing the current in the hot wire to the neutral wire. If they are different, it trips. And "different" can be a very small amount. This washer can produce varied currents when changing cycles and spin speed.
Gender: female
answered 3 years, 6 months ago
User Name:
CustomerAdvocacy
-1point
0out of 1found this answer helpful.
Question

spin only cycle

I have a LG WM0642HW front loading washer. I want to be able to just use the spin without any aggitation to extract water from a fleece or wool hand knits. I only need a minute or less of spin time, but any aggitation will felt the wool and ruin it. How do I do this?
asked 3 years, 6 months ago
User Name:
Knitmom
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Thank you for your question. Here are the steps to drain and spin only: Power the unit off and back on. Press the spin speed button to medium. Push start. Your display will show 14 minutes. The unit will drain and then go into a spin cycle.
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy8
0points
0out of 0found this answer helpful.
Question

How do you set the water level?

In both wash and spin cycle
asked 3 years, 5 months ago
User Name:
M
Nashville, Tn
on WM0642HW
+1point
1out of 1found this question helpful.
1 answer
Answers
answer 1
The washer water level is based on the load size.

When the START/PAUSE button is pressed, the washer automatically detects the wash load (weight) and optimizes the washing time, based on the selected cycle and options. The display will then indicate the estimated time remaining for the selected wash cycle. The water amount is determined based on weight and cannot be adjusted unless a "Plus Water" or "Extra Rinse" feature is available on your unit. This is to ensure the energy efficiency of the LG washer.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
CustomerAdvocacy
-1point
0out of 1found this answer helpful.
Question

leaking from the bottom

there is not enough water in the tub when it washes or rinces clothes comes out almost dry
asked 3 years, 5 months ago
User Name:
juicy
vancouver wa
on WM0642HW
0points
0out of 0found this question helpful.
1 answer
Answers
answer 1
Many factors can cause this issue. Most instances of leaking do not actually come from the door, but from other places. If water is just showing up on the floor, it could be coming from the dispenser, which is usually caused by not using HE detergent or using too much detergent.

Are the inlet hoses loose or cracked/split? Check the inlet hoses at the back of the machine to make certain they are connected tightly and they are not cracked or split.
Tighten the hoses at both ends. If one or both of the hoses are cracked or split, they will have to be replaced.

Are the drain filter and manual drain hose open? If the drain filter is not screwed in all the way, water will leak out. How loose it is will determine how much water comes out. Make certain that it is screwed in properly and completely. Also check the manual drain hose and make certain the plug is fitted all the way in and there are no splits or cracks in this hose.

Leak from rear vent? If HE detergent is not being used, then oversudsing can occur.
Oversudsing can cause the suds and water to escape out of the drum through the air vent at the back of the unit. If suds can be seen during the wash cycle, it will be necessary to switch to HE detergent.

If you continue to experience this problem, please contact our Customer Interactive Center at 800-243-0000 for additional trouble shooting steps or service.

Design, features and specifications subject to change without notice.
Gender: female
answered 3 years, 5 months ago
User Name:
AmandaB
-1point
0out of 1found this answer helpful.
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